We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 746 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were issued a promotional Visa card loaded with $300 by *******. No where on the card, the card it came with or the terms & conditions does it say there are any restrictions. It simply states it can be used anywhere visa is accepted. It had declined my transaction to pay a bill with it and they claim it can't be used for that unless the bill is *******. This is clear fraud and misrepresentation.

      Business Response

      Date: 01/02/2024

      Hello *****

      We are unable to locate an account with the information provided. Please provide the 16-digit card number or the routing number and account number used for deposits. You may also call ************ to speak directly to a Pathward representative.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:01/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally hit submit twice during a transaction. I called the merchant who said they didn’t collect on it so I needed to call my bank. I contacted my bank who told me I needed to send in documentation from the merchant which I did. I received an email from the bank that has nothing to do with the reason for the dispute. I asked to speak to a supervisor and was told there was no need since they sent me an email

      Business Response

      Date: 01/10/2024

      Resolution is attached 

      January 10, 2024


      **** ****
      *** **** ** **
      ************* ** *****
      Re: BBB Complaint
      Case #* ********


      Dear **** ****


      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ******** is attached
      herein.


      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.


      Sincerely,
      Pathward Customer Service
      Pathward, N.A.
      5501 S Broadband Lane
      Sioux Falls, SD 57108
      O: 833-350-0506
      F: 605-977-0202
      PO Box 2136
      Austin, Texas 78768-2136
      ***********
      reinvent possibilities


      Tuesday, January 09, 2024


      **** ****


      *** **** **
      *** **
      ************* ** *****


      Case Number: ********


      Dear Ms. ****,


      We have received your complaint sent to the Better Business Bureau concerning your *** ****** ***** *******
      ***** **** (the “Card Account”). Your complaint was forwarded to Pathward®, National Association, who
      forwarded it to ********* because we are the program manager for the Card Account.


      Our records show that on December 28, 2023, we received an authorization request (#******) from ******
      ****** for $606.96. We approved the request and the funds were held in a pending status so that ******
      ****** could collect on the transaction.


      Depending on the transaction type and amount, pending holds will be removed by our system after seven or
      thirty days if not finalized by the merchant.


      If a cardholder requests a release before we receive the merchant’s settlement request or before the pending
      hold is released by our system based on the timeframes above, we require written confirmation from the
      merchant to confirm the transaction was cancelled and will not be collected.


      When you called us on December 28, 2023, you informed us that when you made the payment to ******
      ******, that you accidentally entered the incorrect amount. You also stated that HARRIS GARDEN informed
      you that they would not collect on the authorization request. We asked you to send us written documentation
      confirming that the transaction was cancelled so that we could release the pending authorization. Later the
      same day, we received the document attached to your complaint. We were unable to release the
      authorization request because the document did not include the requested information.


      On December 29, 2023* ****** ****** settled the authorization request for $606.96 and the funds were
      debited from your Card Account.


      We are sorry to hear that you had a bad experience with our Customer Service Department. We have notified
      the Management Team of the agents that assisted you to review their actions and provide any necessary
      coaching.


      In response to this communication, I spoke with you concerning this matter on January 04, 2023, and
      explained the information above. I also offered to open a dispute claim for you; however, you declined this
      option.


      If you require further assistance with this matter, please contact our Corporate Office at 512-874-7715
      between 8:00 am and 8:00 pm, Monday through Friday, Central Standard Time.


      Sincerely,
      ***** *******
      Customer Experience Specialist

    • Initial Complaint

      Date:01/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 15 December 2023, I opened a Target Red Card Reloadable account. I received the card and successfully activated it. I then tried to link that card to my PayPal account so I can reload that Red Card as it states I can do on the Red Card website. However, at PayPal, I keep getting the error "Card declined by issuing bank." I called the Red Card Reloadable phone number but couldn't get this problem fixed.

      Business Response

      Date: 01/19/2024

      Resolution attached.

      Customer Answer

      Date: 01/20/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  The business did fix the original problem I had but haven't yet fixed the problems that original problem caused.  The business provided contact information in case I had further questions or problems that needed to be fixed.



      Sincerely,



      **** ******

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2020 tax refund was depoisted into an account on the behalf of the tax preparer. I was out of town when the refund was made available . when I return my tax preparer claim to have sent the money back to this company who issued it. I have tried to contact them through phone and email . They will not give me any information on how to find the missing funds. I have a document from the IRS letting me know where it was deposit. on February 22,2021 refund amount of $6,585.00 went into account number ***************** at Pathward National Association.

      Business Response

      Date: 01/17/2024

      Resolution attached.

      Business Response

      Date: 02/02/2024

      Hello ******** ********

      We apologize for the inconvenience, but the previous resolution was sent to **** ********** Detroit, MI 48204 instead of the address provided in your complaint. While we do upload a resolution to the BBB, a physical copy is mailed as well. We are sending you an updated physical copy of your resolution that includes the full copies of the front and back of the check to the updated address. Should you have continued concerns, you can also reach us at ************************ by selecting the Contact Us option on the top right of the website. There is a live chat option. You may also email us directly at ********************* along with an alternate number of *************** Select option 1 for taxpayer and follow the prompts. Again, we apologize for the inconvenience with the address and the BBB cutting off the copy of the front and back of the check.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 02/09/2024

      ALSO THIS COMPANY CONTINUES TO SEND A PORTION OF THE ENTIRE COPY OF THE CHECK . THE LETTER SENT TO MY HOME HAD NOTHING ATTTACH THELETTER ATTACH THIS COMPLAINT HAS PARTIAL PART OF THE CHECK I DO NOT UNDERSTAND WHAT IS GOING ON

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 10 Visa gift cards issued by Pathward N.A at the ******* in Union City, TN. I didn't give one of the $50 gift cards so I decided to use it and there was not a security code on the back of the card. I scratched it lightly but still nothing. I wasn't going to use it at a physical store but at ******* If the other Visa gift cards from Pathward N.A. do not have a security code it's going to be embarrassing for me because I gave them as Christmas gifts. I spent $500-$600 on these gift cards. This is very upsetting.

      Customer Answer

      Date: 01/09/2024

      I would like to erase complaint #21061534 against Pathward Venture Capital. I have been reimbursed for the bad Vanilla Visa gift cards. Thank You.

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several years ago my sister gave me a "Gift For You" Debit Visa. This October I tried to use it and was declined. Since then, the following discussions have occurred:
      - On 10/3 ****** (S. Asia) told me to e-mail front & back of Drivers License to
      ***************** and receive confirmation within 24 hours, or call back. (New case #
      ********). I complied.
      - On 10/20 my card was again declined. I e-mailed another request to activate my card or advise
      what else I have to do
      - On 10/26 Jasmine (S. Asia) said it takes 30 business days to resolve. Then I will get e-mail
      followed by a replacement card.
      -On 11/17 ******* (S. Asia) said she was escalating the case and to call back "in a few days". IU
      asked to speak to a Supervisor. After 40 minutes on hold, I hung up.
      - On 11/18 ****** (S. Asia) said she was ecsalating the case and could not transfer me to a
      Supervisor.
      It is now over a month later and I have not been contacted. I am quite convinced I am being scammed out of $100.00

      Business Response

      Date: 01/12/2024

      Resolution is attached

    • Initial Complaint

      Date:12/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Spendwell Visa gift card. I loaded $100 on the card. I tried four times to activate it through the company website. It would not let me activate it. I called Customer service and was told that I could only use it online and in the store. I was never told that I couldn't use it on paying bills. I asked for help getting it activate and was continuously told to use the website. I spoke to two supervisors and asked for my money back. I need either someone to help me get the card activated or my money returned.

      Business Response

      Date: 01/12/2024

      Resolution is attached

    • Initial Complaint

      Date:12/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* is accustomed to locking and changing account access whenever they want and offering additional free cards. Ultimately they re-route you through customer service in which none of them ever seem to know anything consistent or even anything about the company. They all misspeak about things that aren't true. Nobody really helps you, it's a run around nightmare timewaste. They get your money then make it hard for your to spend it, you cannot transfer from your own accounts only to other people. You never seem to be able to get any results with any of their customer service and they have wasted at least 40 hours of my time over miniscule easy fixible stuff that they are ignorantly ignoring I'm guessing on purpose to lock up value in the company by having as many people as possible add money to their cards that they cannot easily access. Scam nonsense.

      Business Response

      Date: 01/09/2024

      Resolution is attached 

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sense I opened account violations have continued with no concern of my welfare pertaining to necessitie to live held government funds one month while on the street homeless with covid they keep blocking my account lying said I requested it to be locked discrimination

      Business Response

      Date: 12/20/2023

      We are unable to locate an account with the name and
      address provided. Please verify bank name on the back of the card is Pathward.
      If so, provide 16-digit card #, on the card. Or the account/routing number

      Customer Answer

      Date: 12/20/2023



      Complaint: ********



      I am rejecting this response because:

       

      ***** ****** account ************** debit card **************** /phone number ************** or **** ******* ****** ***** number to office Jen is witnessed I keep alerting about account violation policy ************ once every other week I address my account being locked they even lied and said I request to lock account lies violation rules and regulations based on government policies excuses to neglect American citizens trying to pay bills which is backed up no excuse 

       





      Sincerely,



      ***** ******

      Business Response

      Date: 12/29/2023

      Resolution attached.

      We have received your complaint sent to the Better Business Bureau concerning your ***** Account by Pathward®
      , National Association (the “Spending Account”). Your complaint was forwarded
      to Pathward®
      , N.A., who forwarded it to ********* because we are the program manager for the
      Spending Account.
      Our records show that on December 07, 2023, our Risk Management Team placed a temporary
      restriction on your Account due to an attempted transaction from *************** for $16.98 on
      your card ending in 2841. Please note that the attempted transaction was declined and the funds
      were not debited from your Account.
      Later this same day on December 07, 2023, you contacted us and confirmed that the attempted
      transaction was authorized and we removed the restriction from your Account. Our records show that
      you went into an Ace location and a new temporary card ending in **** was attached to your
      Account and you had immediate access to your funds.
      Our records show that on December 16, 2023, our Risk Management Team placed a temporary
      restriction on your Spending Account due to an attempted transaction from ******* for $29.95 on
      your card ending in 6605. Please note that the attempted transaction was declined and the funds
      were not debited from your Account.
      In response to this communication, I spoke with you concerning this matter on December 26, 2022,
      and explained the information above. During this call, you confirmed that the attempted transaction
      from ****** was authorized and we removed the restriction from your Account. Our records show
      that you were able to access your funds on this same day.
      If you require further assistance with this matter, please contact our Corporate Office at ************ between 8:00 am and 8:00 pm, Monday through Friday, Central Standard Time.
      Sincerely, ********* *******
      Customer Experience Specialist

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my daughter purchase a reloadable serve card and when I went to register the card I received an error saying we can't process you at the time. We called the number on the back and the representative hung up. I put all my cash assistance on this card and family dollar said they don't refund at all. I want my government assistance benefits back. I have a very limited income due to my physical condition. please help me

      Business Response

      Date: 11/03/2023

      We responded to the consumer via written correspondence today.

      Business Response

      Date: 01/08/2024

      Resolution is attached

      Customer Answer

      Date: 01/09/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please send the check to *** ***** **** *** *** ********* ** ****** Thank you



      Sincerely,



      ******** ***********

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.