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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prepaid card was used by another party. I live a different state.
      I spoke to the customer service - who was not in the USA.
      I filed a dispute and it could take up to 90 business days.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/10/04) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.


      Consumer Response /* (2000, 7, 2022/10/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I purchased a *********** prepaid ********** at ******* on 9/10/2022. The amount loaded was ****** (+ **** fee).
      I went to use it while on a trip and the card was declined. Upon checking on the circumstances. There were 2 purchases made. 1 on 9/17 for ****** to a ************. 2 one was ***** (or there abouts) on 9/19. The first one in ******* and the 2nd in *****************. Here is my card # ****************. It was purchased in ************.
      I did not make these purchases and want a refund.
      It was a US debit and this prepaid card was issued on MetaBank.

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/30/2022 My ************* Card funds was taken out
      My location was ************ I called the card to talk to someone they stated that I was out of the country witch was not true I work for ******************* I was at work they are not giving me my money back.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/10/04) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta Bank allows fraudulent acts by their customers with no efforts to help resolve them. There is no customer service of any kind to offer assistance of any kind to help remedy these fraudulent acts.

      Business Response

      Date: 10/14/2022

      Business Response /* (1000, 5, 2022/09/15) */
      MetaBank would like to offer assistance. Please email MetaBank directly at **************************** or call ************ to speak directly with a representative.


      Consumer Response /* (2000, 7, 2022/09/19) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They provided a valid phone number with an actual customer service representative response.

    • Initial Complaint

      Date:09/10/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was provided with a **** debit card in return for my participation in a research trial. The card was initially loaded with $**, which I applied to a purchase at ***********. Another $** was added to the card. I was able to use the card to purchase $***** worth of items at *********** again, which should have left ***** on the card.

      This evening I attempted to use the card for a small purchase of just $****. It was declined. I went online and saw that the card has been deactivated AND I was charged .** for using my pin even though the card was declined due to an erroneous 'Fraud Alert.' It said I had to call Customer Support to reactivate.

      I have now been on hold for ONE HOUR AND 16 MINUTES. This is complete nonsense and a scam. I want my card reactivated immediately.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 5, 2022/09/13) */
      We're unable to identify the account with the name/address provided. Please verify on the back of the card that the bank name is MetaBank. If so, provide 16 digit card # or routing # and acct # for deposits. For direct assistance, call ************.


      Consumer Response /* (2000, 11, 2022/10/02) */
      Thank you for reaching out. The issue has been resolved.

      Best wishes,
      Diane ********

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pre-paid gift card for my nephew for $*** for graduation at ****** in July 2022. I mailed it and he tried to use it approx. 1.5 months later and it had no money on it. The card had already been used with 2 items purchased 1-$** to ******** & 1-$** transaction to ********** in August 2022; looks like gift card purchases. This company has way too many complaints,*****************************************************************. ****************************************. Also it takes 45 to 90 days for them to investigate; are they trying to see if people will give up.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/09/13) */
      We're unable to identify the acct with the last name/address provided. Please verify on the back of the card that the bank name is MetaBank. If so, provide 16 digit card # and your full first name. For direct assistance, call ************.

    • Initial Complaint

      Date:09/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While processing a regular and small Standard payment transfer over ******** with system of meta-banks I had the payment canceled when I went to accept it, or rather when the person on the other end went to except it on multiple occasions and then at the end it kept saying that it was an excepted because that person is not allowed to receive funds right now and although I was upset and knew that you know this was not OK on meta-banks part and there was clearly an issue they needed to address I was understanding still at that point on him tried to contact them multiple different ways and to no avail.
      They have no customer service number to contact at all and the one that I did find online after spending quite a while ******** and looking for it, which is completely unacceptable and the fault of the companies when I was able to get onto of course a recording only when I didn't have an the proper number that they wanted entered which I have no clue what number that was because it doesn't exist it immediately hung up on me. There was no option to be transferred or immediately be transferred to customer service representative None whatsoever. After trying to get through that way I logged on to the ******** and followed the instructions on their website for contacting and helping support and I followed the process as as you know it's stated. So I was not able to get through to anybody nor does the option to contact and chat with a live agent exist it pretends that that option is available but what ends up happening is they have it like booby trapped in that it starts sending you all these junk messages in succession And the only way I was able to get it to stop was to block that account through the ******************. I am extremely upset and really disgusted with meta-bank. This is complete and short negligence on their part. The only option I had was to sent an email with me receiving a reply of a 1 to 2 day wait for a response.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 5, 2022/09/08) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 22 I was charged ****** and ****** for a *********** order. The ****** posted and the ****** is pending. My bank would not remove the ****** even though I conference in ******* to explain that the ****** was an authorization hold and not a charge. The bank would not remove the ****** because it was off by 1 cent. Now they are holding it for 7 days and my bank account is in the negative. I have bills to pay and this is not right. The bank needs to release my funds. Please help. Thank you.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/25) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.


      Consumer Response /* (3000, 7, 2022/08/30) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This bank is *****. I give them a unsatisfactory rating. They do not care about their customers.

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for over a year to work with this company to obtain my bank statements I need to buy a house. They refuse to fix their online banking system to allow me access and say they send them and don't I'm literally going to have to delay closing on my home in this market no less due to them and their lack of due diligence by maintaining their online sources or finding a way to give the customer what is their right to have.

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 5, 2022/08/18) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a prepaid **** card issued through MetaBank in the amount of $***** and it won't activate.

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 5, 2022/08/11) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have my paycheck direct deposited onto my ******* card (The card is issued by Metabank) for the last few weeks my direct deposit started being posted to my account 2 days late. I am supposed to have my money onto my ******* card by Friday. Two weeks later the money didn't come until Saturday, now two weeks later it came on Sunday ( when there is no banking hours) and now another two weeks have passed and it's Saturday and I have no direct deposit yet and who knows when it will show up. I have contacted my employer, they said it was an issue with the bank. I have sent emails, never received a response and have been hung up on when I try to call.

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/01) */
      We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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