We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone made a purchase on my card about two or three months ago. I called the bank and they told me that I wouldn't be held responsible for it. Now they are charging me for the charges, $******. They are going back on their word. They said that all the transactions looked all legal to them. I didn't use the card for those purchases. They canceled the card and I got a new card with a new number.

      Business Response

      Date: 02/02/2023

      Business Response /* (1000, 5, 2023/01/09) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:12/19/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were mailed a debit card we never requested. Tried emailing the company, no response. Tried calling different phone numbers for the company, only a reoccurring menu. No way to talk to a representative to know if there was any money on the card, for example, if it is a government stimulus program. The letter sent with the card was vague. The card and company are very suspicious. It is considered fraud until we are notified personally by the bank.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/20) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.


      Consumer Response /* (2000, 7, 2022/12/21) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      We were provided a phone number to speak with a representative. We discovered that the MetaBank debit card was supplied through ********, with zero balance, but we never ordered the card and immediately cancelled it.

    • Initial Complaint

      Date:12/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to use my boyfriend's card one time for a direct deposit and they are refusing to add a second card holder refusing to send my payroll check back to depositor and holding on to my payroll check longer then expected

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/16) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:12/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife keeps getting a call from a legal department claiming I owe money from 2016 as far as I can find this is a pre paid service and I have only recently been approved for a credit card not meta bank I do not ever recall ever having a credit card before this year let alone **** in charges now going to be **** after penalties and yet no one can even tell me what it was spent on this feels %100 like fraud and I'm pretty sure it's not even legal to call a number ie my wife and speak to her about information on my account again I haven't had there card and this isn't even on my credit report so still not sure if this is a scam call

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/12) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the IRS today waiting for my refund and some how it went to metabank I never had no card with them and I'm confused because it's said they haven't returned my refund money yet this is almost Christmas time can u have some to send my **** dollars to me or back to the IRS I'm very ********** bout this situation

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/12) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a prepaid **** gift card yesterday to use today and tomorrow for Black Friday specials for Christmas gifts for my children. When I tried checking the balance and using the card today it said it was invalid. The card I purchased was *** dollars. I tried using the card on ****** and it was rejected. So I went to the gas station to try it there thinking maybe it was something to do with online shopping. The card was declined for * dollars. The back of the cards says it could take up to 24 hours so I waited the the 24 hours and tried checking the balance it said it was invalid. I called the number on the back of the card and they said someone tried charging *** at ******************* yesterday. I bought it at ********* and they were having troubles with the system. I don't know if ********* was hacked or another way the card may have been hacked. The credit card company told me there is nothing I can do for 7 days and that's only if they can get the transaction canceled. *************** I have all my extra money tied up in this card to try to afford Christmas presents for my children. Now I will have to pay double on some things if I even recover my money and possibly not be able to get some of the things they really wanted at all. I want everyone to be warned about this and at a minimum I want my money back but they should really be covering the cost of what everything is going to cost me at current prices when I do actually receive the money back.

      Business Response

      Date: 01/02/2023

      Business Response /* (1000, 5, 2022/12/01) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Metabank is refusing access to funds, they're literally holding my refund hostage and refusing my money, they have costumer support that lies to you,they wrongly hold funds just because they can, they definitely need to be looked into

      Business Response

      Date: 01/02/2023

      Business Response /* (1000, 5, 2022/12/01) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:11/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card for my birthday August 19, when I went to use it the next week it showed a zero balance, they are taking up to 90 days to process the claim.

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 5, 2022/11/17) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fail to comply with their agreement on overdraft services. Also was ignored and on hold for longer than explained. Lawyer also present. Calls also recorded.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/11/02) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a debit gift card from my wife's employer. The money amount was $**, the money is gone but when you contact their customer service or go on the website to check the balance the amount is $0 with no transactions aside from the $**** cents they took out over 3 years for none use. Customer service can't tell me where the money went and refuses to raise a dispute or transfer me to a supervisor.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 8, 2022/10/17) */
      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.