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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 175$ gift card from this business and I was not provided with a gift card that was working. The app they told me to use was not accepting the card and I have no access to the balance. I spent hours on the phone with them and they told me that I would get a new card virtually sent to my email in 24 hours. So at this point they have my money, but I have not received my gift card. I am not being told that I need to wait another 48 hours to be given instructions on activating a new card.

      I want a resolution to this, because this gift card was intended to be a gift for my daughter who just had her first round of chemo. I wish I could just buy another card for her, but I have no money and do not know what to do. This can't be legal can it?

      Business Response

      Date: 03/31/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is ******** or ********. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and a quicker resolution, call ******** directly at ************.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was stolen qnd charges was used I my account and this company wont dispute my claim for me to get my money back no one had done nothing but claim they havr can't speak to no one because they have no one for me to speak to makes no sense

      Business Response

      Date: 03/26/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is ******** or ********. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ************.

      Customer Answer

      Date: 03/26/2025



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ******** ********

      Business Response

      Date: 03/31/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is ******** or ********. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ************.

    • Initial Complaint

      Date:03/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received an emerald loan advance back in September of 2024 which was due to be paid with my taxes in 2025. After they took their payment of $722, I accidentally made an overpayment of $721.61 on February 25, 2025. H&R Block advised that the refund would be back in my account by 4 business days. It’s been a month and I haven’t gotten my refund. Each time I call there is no resolution only noted on my account. Case number ********

      Business Response

      Date: 03/31/2025

      Resolution attached.

      Customer Answer

      Date: 03/31/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *****

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My SSI funds are illegally held by ********* ******* *** *******d. These companies refuses to release it despite proper identity verification. I visited the SS office, where I was informed that my benefits had been deposited with these companies. I provided a copy of my state ID, SS and proof of address in which I was told that the address did not match their records.
      T** ******* **** ***** ** ********* **** ****** **** ***** *** ********* ******** ***** * **** ***** ****** * ******** ** ******* ********* ***** * **** *** *** **** * **** **** ****** * *** **** ******* ** ****** ** ******* ** ******* ** ****** ******* ***** ********* ********** ** ******t was placed on hold. When I called back, I spoke with C*****, who stated that my account had been closed since 10/5/ 21. She also claimed that my funds would be sent back to SS then later confirm they are in possession of my funds. I requested a supervisor, I was connected to ***** who again requested my state-issued ID via email. I informed her that I’v done so on 3/3/25, and a REP confirmed that .The supervisor began questioning whether I had a daughter or if someone else had set up the account. I clarified that I do not have any kids and that I was the only person authorized user. I expressed that it was fraud in which she agreed but, insisted that I must show proof of address at 2921 West Gordon St. The supervisor then recommended to close the account and mail a check to that location. This situation has caused me extreme distress. I am a disabled and homeless individual who relies on these benefits for survival. The company’s refusal to properly verify my identity, acknowledge my correct address, or provide a corporate contact for further escalation is both unethical and illegal. They are unlawfully withholding SSI funds that rightfully belongs to me, I believe constitutes a violation of federal regulations and my legal rights.I contact ******, and that was the same company operating under different names.

    • Initial Complaint

      Date:03/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is trying to scam me, by using my name and saying I have unclaimed property. I do not have unclaimed property and I have never heard of this business before.

      Business Response

      Date: 03/17/2025

      Hello ****** *****

      We have located a Money Network account that was used to distribute EIP/Covid relief funds in December 2020.  It appears all the funds on the account were not spent, leaving a balance on the account of $99.75 before the Unclaimed Property / Escheatment process started.  If the amount on your letter is for $99.75, this is for your US Treasury Debit Card Program card ending 4350, and it is legitimate.  Please follow the instructions on the letter, or you can wait until the funds are escheated, and work with the state of California to get your refund.  Please call ************ to speak directly with a Pathward representative or reply to this BBB complaint with a screenshot of the letter you received.  We can confirm if the letter is for the EIP funds, but you would still need to follow the process outlined in the letter to recoup the funds.

      Thank you,

      Pathward Customer Service


    • Initial Complaint

      Date:03/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made a purchase on ************** on January 27th with a prepaid reward card that I received for participating in a research study. When I received the products (two dresses), I determined that they were not a good fit and I decided to return them as the company has a free return option. However, the prepaid reward
      card expired 02/25. I received the refund on the 4th of March (please see pictures), thereforeI am unable to access the funds at this point. The cards were issued by a research university through "yourrewardcard.com". I immediately contacted yourrewardcard.com after the refund came in however, they refused to help me; instead, they were giggling in the background. I understand that I am unable to use the funds after the card has expired, however, I did use all the funds before the expiration date and I find it unacceptable that a company can just keep the money like that.

      Customer Answer

      Date: 04/01/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      **********

      ***** *****

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This gift card was purchased as a MC gift by my employer (Wendell Hoffman) for $200. It has an expiration date of 12/26 on it. While I see on the back of the card an inactivity fee, which I thought was no longer lawful, I also see an expiration date of 12/26 on the front of the card. I went to the website, which is printed on the back of the card to check my balance when I went to use the card, and it directs me to a phone number because the cards have been sold to another company. After speaking with a supervisor I was able to get answers such as the entire gift card went to inactivity fees and after being inactive for several months it was shipped back to the company. I am not sure how this is lawful. I have received several gift cards in the past and never seen an inactivity fee on them. I like to save my gift cards for a larger purchase, therefore I hadn't used it. To me if there is an expiration date on it, I had time to use it. Furthermore, if you have a credit card you don't get charged an inactivity fee, which is how they are treating this gift card.

      MetaBank gift card, sold to Pathway.

      Business Response

      Date: 03/13/2025

      Resolution attached.The fees mentioned in your complaint are lawful and valid fees per the terms and conditions of the cardholder agreement. The terms are available on the website and the fees are clearly stated on the back of the card. A Mastercard like this can be used anywhere in the continental US that Mastercard is accepted as opposed to store specific cards, which do not have fees. These types of cards do have inactivity fees. The cards have not been sold to another company as Metabank simply changed our name to Pathward several years ago.
      As a one-time courtesy, we are restoring the original balance of $150 that was loaded on the card. A refund check will be processed and mailed to the following name and address:

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      - When I initially used this card on 11/22, the transcation was declined. I called customer service and was told the card security was compromised and I will receive a new card in 7-10 business days.
      - When I received the new replacement card on 12/2, and called to activate, I was told to submit supporting documents to ********************** for verfication.
      - I sent all the supporting documents on 12/2. No response.
      - I called on 12/6 to check if the documents were delivered. The agent suggested me to resend using a different email. So I resent all the files again with a different email. In one minute, I got an automatic reply.
      - Between 12/6 to 1/7/2025, I made a couple of calls to check the status. The agent had no update but asked me to wait. I decided to file a complaint to get a response since it has passed 30 days. Please support me to get a resolution from the business.

      The ticket is ********* 
      Thanks
      ****

      Business Response

      Date: 02/26/2025

      The Visa Card Account noted in this complaint is
      issued by Pathward, N.A. It is a product managed and serviced by Pathward, N.A.
      Please forward this complaint to Pathward, N.A. for research and response.

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I loaded 500.00 onto a ********* debit card at ****** ******* when I got home to activate the card I learned that you have to be approved based on your credit score to activate your card however on the packaging of the card it says free online bill pay now I can't use the card nor will ****** ******* return the card that's 500 I'm a single mother of 4 kids I loaded 500 to pay my electric bill now however my electricity is getting shut off and I paid 500 for nothing I retained the reciet of purchase as well as original packaging the email the sent informing me that I don't qualify for a ********* account even though I've already loaded money onto the card itself.it claims I can use it online or in store but not to pay my electric bill and that was the whole reason I added money to the card to begin with. Thank you and please any and all help is appreciated.

      Business Response

      Date: 03/18/2025

      ******* *******
      *** ****** ****** ***** **
      ******* ******** ** *****

      Re: Complaint No. ********

      Dear Ms. *******,

      We are writing in response to the concerns you reported, regarding your ********* ***. We appreciate these matters being
      brought to our attention.

      To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires
      all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens
      an Account. When you open an Account, we will ask for your name, street address, date of birth, and other information that
      will allow us to identify you. We may also ask to see a copy of your driver’s license or other documents at any time. Accounts
      are opened subject to our ability to verify your identity by requiring acceptable types of identification. We may validate the
      information you provide to us to ensure we have a reasonable belief of your identity.

      Our records indicate that when you were attempting to register the card account ending in ****, you inadvertently opened two
      additional card accounts which have since been closed. You were unable to successfully register an account because we were
      unable to verify some of the information you provided during registration. As a result, the card account ending in **** was
      placed in an active/unregistered status. Due to this updated card status, the card account has limited functionality and can only
      be used to deplete the balance. Our records show that you have since been able to successfully spend the funds and the
      remaining balance on the account is $5.24.

      We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive
      experience with our product. We sincerely apologize for any inconvenience this matter may have caused. Please contact us if
      you have any questions, or if we may be of further assistance in any way.

      Sincerely,

      Complaints Research Team
      InComm Financial Services, Inc.
      **** ****** *** ***
      ******** ******* *****
      ************************

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Resolution and Paper Check Authorization for Tax Refund

      Dear Mr. ****r,

      I am writing to seek your assistance in resolving an issue regarding my tax return refund. I recently contacted customer care for clarification about the status of my refund, but the answers provided were unclear and ambiguous. Despite this, I have a trace number and confirmed that the refund was issued on 03/05/2025.

      Given the confusion, I would like to request authorization for a paper check to be issued by the tax preparer in place of the original refund method. Your prompt attention to this matter would be greatly appreciated. ****** *** ** **** ** *** ******* *********** ** ******* ***** *** *** **** *********** **** ******** ******** * ****** *** *** **** ***** ****** * **************** ****** ******* ********

      Business Response

      Date: 03/11/2025

      Resolution is attached We processed the tax refund and direct deposit of $6,989.05 on 3/5/2025 to the account that was on your application. The deposit to ****** Bank was returned to Pathward. On 3/6/2025, check ********* was printed in office. If you have not picked up your check yet, please reach out to the ERO to schedule a time to pick up the check. Here is their information:
      *** *********** *** ******** **
      *** * ******** **** *** ***
      ********** ** *****
      ***** *******

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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