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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for sending money in minutes. Unable to get resolution. Charging fees

      Business Response

      Date: 03/05/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for Spruce when I thought that I was processing my tax refund with *** ****k. I never received a card, though they said they sent one, and now I'm getting tons of emails from Spruce. This was unclear and I never menant to sign up. They are now asking for my ss# and personal info to close an account I never meant to open. I do not want my name associated with an account I do not have access to and never meant to open. Concerned about Spruce & *** ****k.

      Business Response

      Date: 03/11/2025

      Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from HRB is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the contact information on the attachment

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BBB,

      Earlier this year, I received a Prepaid card through an email. I activated it on 07 January 2025 and just wanted to know the balance on this pre-paid card I misplaced the security/validation code. I have attempted to call them ************9 phone number to find out the balance on this PP card and the message keeps prompting me for a security validation code so I cannot get in touch with a live customer service rep..

      I also attempted to go through the web site and to no avail I was unable to accomplish this task.

      I then research and found the address of this business and mailed a letter to them-on 10 February 2025 and as of this day I haven't received a response.

      please see the attached document for further details.

      Thank You BBB,

      S**** ** ********** ** **** *******

      Business Response

      Date: 03/05/2025

      Resolution is attachedPathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from Blackhawk Network is attached herein.

      Customer Answer

      Date: 03/10/2025

      Thanking you for all what you did-and working with PathWard N.A.
      You can close the complaint/case-I have verified my 3 digits number of the card.

      Have a nice day and thank you again for all the you do!

      Kind Regards,

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/22/2025 at 3:13 I bought a S******ll prepaid debit card and added $25 dollars to the card at the time of purchase.. When I was finally able to activate my card 3 hours later my account said I had $0.00 I called customer service and was sent in a never ending loop and i could not speak with anyone. I would like my money back. Not only was it damn near impossible to register and to activate there was no money on my card. Account said there had been no transactions in or out. I am uploading my receipt for this card ending in 4***

      Business Response

      Date: 04/02/2025

      Resolution attached.We are writing in response to the concerns you reported, regarding your Spendwell DDA. We appreciate
      these matters being brought to our attention.
      We have reviewed our records and have not found any attempts to register the card account in
      question; however, our records show that you inadvertently opened two new accounts that were not
      associated with the card in question. The card you purchased has an available balance of $25.00 and can
      be used to purchase goods and services in-store and online. Additionally, the card can be registered
      online by following the steps listed on the back of the card packaging or by visiting
      h*******************************o which will allow you to access the full benefits and features of a
      spendwell account.
      We attempted to contact you via the telephone number provided in your complaint to discuss your
      concerns; however, we were unsuccessful. Please reach out to us via the email address below or by
      dialing ************.
      We place a great deal of importance on customer satisfaction and want to be sure that our customers
      have a positive experience with our product. We sincerely apologize for any inconvenience this matter
      has caused. Please contact us if you have any questions, or if we may be of further assistance in any
      way.

      Customer Answer

      Date: 04/03/2025

       

      ********** ********



      I am rejecting this response because:

      First off,  I bought only one card so how could I " inadvertently "  open two new accounts neither being the card in question. 

      Second reason being the number on the card packaging matched the card number on the receipt that has already been uploaded in this complaint.

      I would like a refund of $25 





      **********

      ******* *******

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ***bs Pathward is holding 6,077.00 of my IRS tax refund. I filed thru ** ***ck and pathward is the bank who handles refund transfer services for ** ***ck why hasnt pathward sent my money to my bank account

      Business Response

      Date: 03/11/2025

      Please review attachment.Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from *** **ock is attached herein.
      Should you have continued concerns please do not hesitate to reach out to Pathward or utilize the contact information on the attachment.
      Sincerely,
      Pathward Customer Service
      Pathward, N.

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a serve reloadable card, loading the amount of $350. The card must be registered. I followed the steps to register including my ss#. I was denied a account. I tried again and again denied after supplying my personal information. I called ************- the amount is on the card. Spoke to a c/s who informed me it must be registered. To which I told him I tried twice. He told me I must have not entered my information correctly and wanted to do the process of registering over the phone. I want my money back as I am unable to use the card.

      Business Response

      Date: 03/03/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ************.

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This financial institution where I receive monthly benefits from the VA has locked my account without prior notification and has been unable or unwilling to unlock it for the past week -

      Business Response

      Date: 03/03/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is P******* ** *******k. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ************.

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a response resolution with you all once before and a chick was sent out to me but I have took that thing everywhere and I cannot get it cashed I need you all to get a hold of this company again and figure out a way to either electronically transfer it to me or figure out another way to get it to me because the check obviously isn't going to work

      Business Response

      Date: 02/26/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or ********. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ************.

    • Initial Complaint

      Date:02/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been locked for weeks. At first i was able to do small transactions then account was locked again. I verified my ID and all transactions. I am being given a runaround about my money. They cant tell my why i dont have access to my money besides a system error. There is no real way to contact their fraud department they have no number. Only email and i have been unable to get a response from anyone in the past week. A ticket was put in Monday 2/17/25 and i was told it would be handled by 10:30 am on 2/18/25. It is now 2/22/25 and still no update on my money and every time i call i am not given any real help. They shouldn’t have a fraud department that isn't reachable at all times besides by emails. I have rent and bills due and have not been able to do so because the hold on my money i need this situation handle as soon as possible.

      Business Response

      Date: 02/24/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a gift card for participating in a survey. Expiration date 08/2031. Received instructions to activate the card which I received in 09/2024. Never activated. Called tonight to activate and balance inquiry. Originally $25, however now.25, never used. Was told $4.95 charge per month for inactivity. Company stated they actually activated card prior to mailing. I think this is fraudulent and misleading. After talking with agent did see fine print on card, which I couldn’t read. Agent refused to reload my card

      Business Response

      Date: 02/27/2025

      Resolution is attached Upon review of your account, the inactivity fee assessed after one year of inactivity is a valid fee per the Terms & Conditions of the Cardholder Agreement. The terms are located on the back of the card and on the website, which is also on the back of the card. Using the card at any point for any transaction(s) would have prevented the inactivity fee from being charged. For these reasons, we are unable to waive the inactivity fees on your card.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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