Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Reviews

This profile includes reviews for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.11/5 stars

    Average of 121 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromZach C

      Date: 10/21/2022

      1 star
      This bank ******************************* is impossible to get a hold of. Zero customer service, zero response from employees on ********. Zero accountability. We will be pursuing other options to get our money back.
    • Review fromJeannette F

      Date: 10/15/2022

      3 stars
      On September 26, 2022 I went to ********************* in Hudson, Massachusetts to withdraw $260. When money was dispensed I only received $160. I spoke to my credit union and they told me I had to contact the card services because it wasn't affiliated with my credit union. I contact ******** several times and they gave me the run around. When I checked my account it was negative $160 when it should of been credited $100. I have used this company for many years and now I am having issues with them with getting my money back. After my deposits go in for November I will take my money out and close my accounts
    • Review fromRosemary T

      Date: 10/12/2022

      1 star
      I bought 165 dollar on non reloadable card bought at dollar store in grant Alabama I have receipt and card . It take 45 minutes score active I went to use it and it said can't process at this time . I called to see balance and someone spent all my money except 1.70 cents . Called company and they said my order was cancels but someone else put ************ order in for 163.00 they told me even tho look fraudulent they can't cancel ************ order !!!!!!! But they canceled mine . I called call ************ and they told me Mets supposed to stop transaction if reported fraud they told me they couldn't do anything file dispute after 7 days ! ****************************** They took my money . I'm looking into an attorney ! This has happened to so many people it looks like .
    • Review fromCameron W

      Date: 10/12/2022

      1 star
      This is by far my worst experience with a prepaid **** gift card (*********** ****). I purchased the card 09/30/2022 and have now had purchases declined 6 times. I have not been able to make a single purchase with this card. Each time I have called their customer service line, and have been told the next time I use the card it will work. It has never worked. I have asked for my money back but they will not do it, they just keep saying try again. I will never purchase any prepaid **** card that is provided by MetaBank and I will tell everyone I know, including on my social media, that this bank is nothing short of fradulent.
    • Review fromPenny M

      Date: 10/04/2022

      1 star
      They didn't like me spending the amount of money to *********** for a game I play and blocked me from my money and closed my account. So far I'm out 500.00
    • Review fromJoaquin W

      Date: 10/01/2022

      1 star
      I have had issues going back to 2013 with finances wiped out and was left with negative balances. They denied all my claims and told me that I had Transferred all ctc deposits to a ******* in my name. I did my own investigation and found the card to card transactions were sent to a account that had routing and account numbers that registered to a name that wasn't my name and also was a metabank account. They just hang up everytime I call. I have my proof and never authorized any of the transactions, plus have the denial letters on the reason for the denials which are inaccurate and proving no investigation was done. *************************************************************** *************************************************************** *************************************************************** *************************************************************** ************************* Stay away from any branch associated with them.
    • Review fromBruce R

      Date: 09/28/2022

      1 star
      This is the worst bank I ever had in my life and I canceled my account and they still took their 5 dollars for their fees and they said that I would be getting a check in the mail for the balance of my account and I haven't received it yet if you think about getting a net spend prepaid card do not do it they are a good bank to use ************************************************************** they shouldn't even be in business ******************************************************* DON'T EVER HAVE THEM AS YOUR BANK OR ANY OF THEIR CARD'S WITH THE BANK META BANK
    • Review fromChadwick G

      Date: 08/30/2022

      1 star
      *************************************************************** ****************** ********* is one of their cards and ********** that takes your money and you cant get it off. Luckly it was only a trial amount . Stay away from ********* and Metabank and any of their banks. I suggest googling them to see which ones to avoid doing business through.
    • Review fromDerick W

      Date: 08/27/2022

      1 star

      Derick W

      Date: 08/27/2022

      A terrible company. I don't understand why the *** trust them to distribute funds. They stole my stimulus check and said that I withdraw the money from a atm at 7-11 in Texas when i was in California in rehab. Without a prepaid card.

      Pathward Venture Capital, LLC

      Date: 08/29/2022

      MetaBank would like to offer assistance. Please email MetaBank directly at ****************************.
    • Review fromCoquis S

      Date: 08/24/2022

      1 star
      do not ever open up a checking account that has anything to do with a meta-bank or a ******** account they will take your money and not refund it and if somebody made any charges on it that is not you they will not give you your money back I have several charges on my account that I did not me and had documents to prove it and nobody never got back in contact with me I have talked to two supervisors I talk to a lady today by the name of Allie and a supervisor and nothing still has been done nor have I received my money back. They are not a good bank at all nor a prepaid bank most of them are through a ace or payday cash loan place so if I was you and you want your money do not go through them

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.