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Pathward Venture Capital, LLCHeadquarters
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Reviews
This profile includes reviews for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 121 Customer Reviews
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Review fromRuben G
Date: 08/23/2023
1 starRuben G
Date: 08/23/2023
If I could give negative star believe me I would….
To whom it may concern, I’ve been dealing with the issue for a month now!
1. My account had to be close because account was hacked
2. Card was replaced, new card came in, once again was not able to be activated. So they decided to replace the card with a new one for the second time.
3. 2nd card replace spoke with supervisor trying to get it activated, was not able to activate the second card, and supervisor said they had to replace again 3rd time because card was not active. I the asked the supervisor to send my 3rd card replacement card next day, he then replied that he couldn’t for what ever reason.
4. 3rd card arrive tried to get it activated, no luck for the third time called spoke with supervisor Daniel, asked him to help me in getting this issue resolved, he then said the it was an escalated issue, I then asked to get this problem corrected today on 8/23/23, he then replied it was the escalated process that he need to follow up and that I would get an answer within 24 to 48 hours or 2 business days, I explain that this is been going on almost a month now, all he would say I apologize, I told him that apologizing was not going to correct the problem, that I needed to have access to my funds so I can pay my bills, that this issue was going on for a month already, good thing I cancel my direct deposit or else I would had no access to my funds for the complete month that this issue is been going on. Daniel also told me that there was no one else to talk to about the issue, Daniel kept saying there is no one, unless you send an email. I asked can you send me an Email on the escalated email that Daniel was sending and said that he can not. This has been the worst banking experience I have ever experience. This is not good for business, the worsted customer service.Pathward Venture Capital, LLC
Date: 10/02/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromAnne U
Date: 08/21/2023
1 starAnne U
Date: 08/21/2023
The prepaid gift card is junk. I tried to use in on Amazon, I tried to use it at Zappos. Both rejected.
Then charges $2.95 a month for non-use...even though I tried to use it.
What I discovered after the fact... the address on the card account was from the giver of the gift card. So the shipping addresses didn't match.
In the end my $75 gift card was worth $51.40.Pathward Venture Capital, LLC
Date: 10/02/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromRoxana N
Date: 08/17/2023
1 starRoxana N
Date: 08/17/2023
I got this card to send my son money in prison, it has declined my transaction every time. I called customer service and they hung up on me a manager did, but before all that they told me I could only use my card as a gift card and not use it on cash app. They are a scam.Pathward Venture Capital, LLC
Date: 08/18/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromCarolyn F
Date: 08/14/2023
1 starCarolyn F
Date: 08/14/2023
The Scarlet card was recommended to me by a fellow Scarlet cardholder to replace he CashApp card. Well, I purchased the initial Scarlet card and loaded $20. Immediately, the$7.95 service fee was taken. I registered on the Scarlet app in order to receive a personalized card. I received it and loaded $500 via the Walgreens barcode (7/20/23). I misplaced the personalized card right after the load. I called to order a replacement card. I received the replacement on 7/28/23. I expected the $500 to load once I activated it. That didn't happen. Mind you, my $500 has been floating at Scarlet since7/20/23. I've been given the run around ever since. I've yet to receive the email that I was told to expect. The said email was to allow me to attach my receipt showing proof of th $500 load. I'm hoping to receive it this time. This is the 2nd dispute filed. The first was 7/28/23, the 2nd was filed 8/11/23. I need this to be resolved. I really need my $500.Pathward Venture Capital, LLC
Date: 08/18/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromJason P
Date: 08/14/2023
1 starJason P
Date: 08/14/2023
I have utilized MoneyLion for over 3 years and then they shut off my checking account with no explanation or access to the funds in my account. I have been given no written communication or information and the only thing I have is an email address to Pathward.
There is a significant amount of money in my checking account and I have no way to access it and they are not responding to any of my inquiries. The money from this checking account is a direct deposit from my employee.
They have stolen my money and given me no explanation or understanding.Pathward Venture Capital, LLC
Date: 08/15/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call ************ for direct assistance.Review fromJack L
Date: 08/11/2023
4 starsDry helpfullsiprised how easy it was to utilize the websightyReview fromDebbi B
Date: 08/07/2023
1 starDebbi B
Date: 08/07/2023
They were supposed to send me new cards. I never got them. Then they charged me fees for non-usage. I couldn't use them because I didn't have the new cards. When I had asked for a printout of charges, they just sent numbers, but not where they were from, so I have no idea if it was more charges from them or something else. I finally asked to have my balance sent to me in a check. I never received it. I called again, and they said they didn't have a record of when the first check was sent. I told them again to send it to me. I still have not received it. In the meantime, they keep charging my account. Given the history with this company, I am afraid I might never receive my money. These "travel cards" were recommended by my bank, but I really think they are a scam company. But I want my money back, the fees they charged refunded, and an itemized account of what was charged. I am going to contact my bank and let them know also.Pathward Venture Capital, LLC
Date: 08/07/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromJoni S
Date: 08/04/2023
1 starJoni S
Date: 08/04/2023
I received a letter to fill out today (August 4,2023 will not fill it out not enough info in the letter or no return address on the front . Shedded put in burn pit. Stop falling for these f****** scams. Close this place down. I'll file a lawsuit if you don't close these places down that keep scamming people.Pathward Venture Capital, LLC
Date: 08/07/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromLatisha P
Date: 07/29/2023
1 starLatisha P
Date: 07/29/2023
I think the one comment is right. They click bait. I have had so many Unauthorized charges on my card and a add is constantly popping up when I go to Google now. I put in a dispute on a 471.09 charge that I called within an hour after the purchase on a wrong account and that was in April they said they couldn't stop the pending charge and told me to file a dispute which I did then the denied my dispute in July and made me file an appeal . They kept assuring me that the dispute would be granted but now since they didn't approve it (wrongfully) I have been trying to get the appeal through but they are saying it will take 45 to 90 business days. That is ridiculous. They will never put me through to an appeal department and when I finally asked to speak with a manager they put me on hold for 20 minutes then had a guy come on and say he had to put me through to a higher manager and put me on hold for another 40 minutes and then the guy came back and said he couldn't get an available higher manager and again when I asked him to put me through to the dispute and appeal department he told me they didn't have anyone available. Here it's been 4 months and it's the same every time I call them. I have suffered a lot being behind on bills because 471.00 is not a small loss or and easy wait. I demand better from any financial institutionPathward Venture Capital, LLC
Date: 08/02/2023
Pathward would like to offer assistance. Please email Pathward directly at [email protected] or call 833-350-0506 for direct assistance.Review fromMary S
Date: 07/27/2023
1 starI would like to know if this is a legitimate business. I received 2 letters from Pathward regarding uncashed checks, one for $107.74 and one for $112.74. (I am a psychologist and, if legitimate, these are likely checks from a patient's health insurance company for services I provided.) What concerns me is that they ask for my social security number and copies of 2 forms of government-issued identification. There is no phone number or web address provided for the company, only an email address in case of questions. In addition, the letter states that they must received my claim and identification information within 30 days of receiving the letter or the money will be turned over to "the State". The insinuation is that the money will be turned over to the State of Ohio, but the letter does not specify Ohio. Moreover, although I am given only 30 days to provide all this personally identifying information to Pathward, the company's website, which I located on my own, states that in most cases I will receive new checks in 90 days. Therefore, I'm really looking for information from BBB regarding the legitimacy of this business but could find no other way on your website to initiate a search since the method provided yielded no information on Pathward.
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