Reviews

This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MIDCO has 15 locations, listed below.

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  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

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  MIDCO

  5111 S Louise Ave Sioux Falls, SD 57108-2274

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  MIDCO

  222 9th Ave SE Watertown, SD 57201-4817

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  MIDCO

  2020 Elm St STE 3 Yankton, SD 57078-2148

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  Midco

  314 3rd St NW Bemidji, MN 56601

Review Details

• Review fromAustin M

  Date: 03/08/2024

  1 star

  Austin M

  Date: 03/08/2024

  The Midco Method = High rates, Poor delivery, Terrible CS.
  I pay for 750gb download. That runs me about 60-80 dollars/month on my contract and I think I have an active promotion affecting that price. I called in about experiencing high packet loss over several concurrent days, still able to access and use my network, just experiencing lag and stuttering in applications. Post-call I am not able to connect any device to the network and they have me scheduled “sometime tomorrow”, no scheduled arrival, no window given, just “sometime tomorrow”.
  To summarize. I had a minor issue, called in for support and the resolution that their team was happy to leave me with was a complete loss of any and all service.
  Pathetic.

  MIDCO

  Date: 03/13/2024

  Hi Austin! I am so sorry to hear about your issues, and that your lag and packet loss issues were exacerbated! Reviewing the situation, unfortunately, there was nothing we could do remotely to get you up and running, and all of our specific time slots were gone. Because of that, we got you into the absolute soonest time we could - an on-call technician who will get to you ASAP. I am sorry for the inconvenience of not having a specific time slot, but we do want to get you back up and running as soon as we can. If you have any issues after the technician visit or would like to inquire about credit during downtime, please feel free to contact us using any of the methods listed at Midco.com/Contact.

• Review fromBrianna M

  Date: 02/05/2024

  1 star

  Brianna M

  Date: 02/05/2024

  Being a loyal customer means nothing to them. You are just a number and I'm so blown away at our situation that it was worthy of a bad rating SOMEWHERE in case this happens to others. My husband and I paid our bill every month ON TIME for 9 years - on AUTO Pay! We moved early 2022. I called to confirm that we moved but to ensure any amount due will still be auto paid. They confirmed it was correct. I contacted in April to confirm everything is good. We are given the okay, good to go. And almost 2 years later my husband and I got a bill from collections saying we didn't pay $36... how? I called and confirmed. They had my billing info to pay the bill! Talk about zero care for being a loyal customer. I called Midco to see what happened as I confirmed when we moved (2x's) that we were good on the billing side and any remaining balance was charged and turned in the modem. Only to find out that there was a carried balance of $36 that didn't get paid. They said they mailed us 2 notices to our new location (which we didn't live at until later) and that warranted a collection bill almost 2 years later. What?! I paid every price increase and never complained. Why on earth is there lack of care and concern in today's world. The midco person I called couldn't answer any of my questions and continued to say "sorry it's in collections, there's nothing I can do" -- this is a first for me. I had a bill go to collections for $36. Is this real life?! Stop the insanity. Be better. Put new practices in places to ensure this doesn't happen. I'm so disappointed in them! I would've HAPPILY paid this amount the 2x's I called to confirm we were good to go. This company's care for customers is getting worse each year and their pockets keep getting bigger. So sad.

  MIDCO

  Date: 03/13/2024

  I am so sorry for this situation, Brianna! It sounds very frustrating, and definitely not the experience we aim to have with our customers. I was not able to find the account for a personal follow-up with the information available, but I really don't want this to slip through the cracks. Could you please reach out to our team at 1.800.888.1300 to discuss this situation and see if we can get your concerns addressed?

• Review fromDaddynoname A

  Date: 02/02/2024

  1 star

  Daddynoname A

  Date: 02/02/2024

  Wouldn't recommend. Price went up over time. Services have been shit from. The start.right now I'm using mobile data on my phone to write this. Even tho I pay so much money a month the for internet. Definition of a month is 30 days. Not 29 not 29 days 15 hours. Exactly 30 days. Every single month at least once a month is there an an outage. No warning. This time they already knew about the outage but yet their website to check for the outage had nothing until I messaged them through Chat. You think while the owners and management of midco are lining their pockets and filling their bank accounts with overpriced digital signals that they would want to better their product so they can make even more money. But I guess when your rich enough why spend money on something thats "good enough"

  MIDCO

  Date: 03/25/2024

  I am so sorry that you are experiencing issues! Unfortunately, I was not able to find your account with the provided information, but I would love to take a look at this to see why you are getting so many interruptions. I can certainly also get you to our sales team to ensure you are in the best package for your needs and budget. Could you please reach out ASAP using any of our options at Midco.com/Contact? Thank you!

• Review fromRobert S

  Date: 01/01/2024

  1 star

  Robert S

  Date: 01/01/2024

  Very unreliable streaming TV. I must unplug the box and reset at least daily. I get freezing multiple times per day. My internet speed is fine, 250 Mb/sec. Other streaming services such as AppleTV work perfectly. I have had a Midco technician at my house three times without resolution. I will be cancelling once I set up other live streaming TV.

  MIDCO

  Date: 02/02/2024

  I am so sorry to hear you have had issues, Robert! That certainly isn't the type of experience I would expect, and I'd love to make things right. Could you please contact us using any of our methods listed at Midco.com/Contact? We can go over all options to ensure the signal to your TV boxes is looking good, and go through any troubleshooting with you. If a technician has been there that many times we can certainly escalate the situation to get your services working optimally as well. I look forward to hearing from you soon!

• Review fromJasper T

  Date: 12/26/2023

  1 star

  Jasper T

  Date: 12/26/2023

  Had cable installation which they had us do ourselves in our new place didn't cost anything me and gf broke up so I had service turned on and was forced to pay a $148 installation fee for there technician which we didn't need one before and I shouldn't have needed one same house same plugs she moved out and got service elsewhere but forced me to pay the fee which I refuse to pay if my girlfriend didn't need to what's the difference between me and her absolutely disturbed by there reasoning as when I asked for a detailed billing for there technician and what he did for that amount of money and was there for literally 5 mins so I request the detailed breakdown for his labor and task performed they refused

  MIDCO

  Date: 02/02/2024

  Hello Jasper. I am sorry that you have experienced some frustration. While I can not provide account specifics in a review, I can let you know that our install fees are not $148, and if you were charged that for an install, I would absolutely recommend reaching out to us using one of our options at Midco.com/Contact. Additionally, while we can not give you a breakdown of labor costs, we can certainly go over the bill and associated fees, as well as the reason for the necessary installation. Please reach out and we are more than happy to answer any questions or concerns you may have.

• Review fromarlene d

  Date: 12/06/2023

  1 star

  arlene d

  Date: 12/06/2023

  Midco changed to fiber optics a few months ago and we have had a lot of issues with tv freezin!glitches etc. Now our remotes do not work, Their customer service is a NIGHTMARE! You cannot reach a live person unless you are put on hold forever, If you do a live chat they ask the same questions over and over, I was even asked if I was a customer,DUH! We are now having issues with the remotes not working. We pay a lot of money to watch way too many commercials. I jus filed a complaint but the email is an old account I have been locked out of by google, which is another story. So I will type in my new gmail

  MIDCO

  Date: 12/08/2023

  I am so sorry to hear you have been having issues with the TV services and remotes! This is definitely something we want to get corrected ASAP. If you are still having these issues today, I would encourage you to reach out using any of our methods at Midco.com/Contact. We do our best to keep hold times to a minimum, and it may have been a busier than normal time when you reached out. Once we are able to review your account, issues, and equipment, we can definetly get the issues corrected for you!

• Review fromPam & Bill H

  Date: 12/05/2023

  5 stars

  Pam & Bill H

  Date: 12/05/2023

  Jacob & Sean were great today! Knowledgeable, efficient, & friendly! Great guys!

  MIDCO

  Date: 12/08/2023

  Thank you so much for your review today Pam & Bill! I love hearing about our customer's great experiences, and I will be sure to pass the feedback along!

• Review fromTim C

  Date: 11/29/2023

  1 star

  Tim C

  Date: 11/29/2023

  My Father is disabled and cannot use a remote. I asked them to deactivate the sleep mode so the show doesn't turn off and leave him without TV. They refuse to help.

  MIDCO

  Date: 12/08/2023

  I am so sorry to hear about this situation, Tim! We would love to look into this with you further to explore your options - while the equipment could be incapable of completely deactivating the sleep mode, we could potentially push the timing out far enough to assist with the situation. Additionally, there could be 3rd party remote options available based on your circumstances that would allow for control of the TV. We'd love to help explore any options that are available. Could you please reach out using one of our methods at Midco.com/Contact?

• Review fromTawner C

  Date: 11/10/2023

  1 star

  Tawner C

  Date: 11/10/2023

  If I could rate lower I would. No care for their customers at all. Double charged for my internet and customer service just keeps pushing the blame on me and at best willing to refund that takes 10 days to issue back to me. So now I'm literally stuck with $8 in my name to survive the next 8 days. If there was any other internet providers in my area I'd switch but just like most utilities it's a controlled monopoly.
  

  MIDCO

  Date: 11/16/2023

  I'm so sorry to hear that you had a double charge on your bill, Tawner! Especially as we approach the holidays, I know that has got to be difficult. Could you please contact us using one of the options at Midco.com/Contact and we can get this taken care of for you? Thank you!

• Review fromNikki O

  Date: 10/25/2023

  1 star

  Nikki O

  Date: 10/25/2023

  Midco comes to our town every year to advertise they are not yet serving our area but they are not friendly at all. It’s one of those where you haven’t gotten them for service yet but you wouldn’t want them in your home drilling holes all over and later saying they needed to when it’s not needed. I think we’ll stick with our same company already serving our area. We’ll have to let the neighbors know also just by these scary stories.

  MIDCO

  Date: 11/16/2023

  Hi Nikki! I would love to get additional details from you on the specific situation you have observed, and what these scary stories are so that we can address them as needed. We certainly want to welcome in our neighbors as service is available and interact with the community positively. Could you please contact us using one of the options at Midco.com/Contact so that we can look into the situation? Thank you!