Reviews

This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MIDCO has 15 locations, listed below.

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  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

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  MIDCO

  3828 7th Ave SE STE A Aberdeen, SD 57401-5535

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  MIDCO

  537 Century Rd Rapid City, SD 57701-9626

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  Midco

  529 S 7th St Bismarck, ND 58504-5859

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  Midco

  3251 32nd Ave S Grand Forks, ND 58201

Review Details

• Review fromDebbye J

  Date: 10/22/2023

  1 star

  Debbye J

  Date: 10/22/2023

  It’s not good I over paid 254 they both times kept my money with promise to return excuse is ten days but it’s a ach draw from checking they get next day then our service are awful we stay cause of und hockey but it trends constant interruption never ends I call it’s the same answer here let me reset it never works more then 12 hours then back to trending I even got told it was my tvs well I bought 4 new when I moved they are not same brand rca vizeo Samsung and Hisense sorry all 4 can’t be bad same time I wish und hockey was with someone else this is expensive and bad service but we want out hockey so it sucks for us we went to college at und Debbye J****

  MIDCO

  Date: 11/16/2023

  It sounds like you have had a rough time both with billing and with services. I am so sorry that has been happening Debbye, it's certainly not what we want, and is not the typical service we provide. I'd be more than happy to check your account in full for both the payment and technical issues - we certainly don't want you to experience interruptions, especially during UND Hockey Games! Hello Michael! I am so sorry to hear a line has been on the ground for so long! Please reach out to us ASAP using one of the options at Midco.com/Contact and we can get this taken care of and ensure it is not a continued issue for you. Thank you!

• Review fromMichelle S

  Date: 08/09/2023

  1 star

  Michelle S

  Date: 08/09/2023

  Midco billed me $155 and I don't have an account with them. When I called to ask them to investigate the charge, the were not able to determine how they completed the transaction, who completed the transaction, could not find the dollar amount, or the account that generated the transaction. Their response to me was to file a fraud claim and close my bank account, because they could not guarantee this would not happen again. Talk about a lack of controls in the finance department.

  MIDCO

  Date: 11/16/2023

  Hello Michelle! I can absolutely understand why that would be frustrating, and we certainly don't want to be charging you unnecessarily! Filing a fraud claim through your bank will certainly take care of this - there is a potential that someone represented themselves falsely when making that charge if we were unable to find it in our system. While I can't speak to your specific situation without an account, if you would like us to check again, please utilize an option at Midco.com/Contact and we can double-check to be sure it didn't originate from our system. Thank you!

• Review fromMichael J

  Date: 08/05/2023

  1 star

  Michael J

  Date: 08/05/2023

  Midco in Lawrence, KS has had a cable on top of ground behind homes on Crossgate Drive for over 12 months. They have been asked to bury it 3 times with no action.

  MIDCO

  Date: 11/16/2023

  Hello Michael! I am so sorry to hear a line has been on the ground for so long! Unfortunately, I am unable to locate your account with the given information, but we would be happy to take care of this once and for all for you! Could you please contact us using one of the options at Midco.com/Contact and we can get this taken care of for you once and for all? Thank you!

• Review fromRachel C

  Date: 07/20/2023

  1 star

  Rachel C

  Date: 07/20/2023

  They shouldn't even get a star. They are thieves that take your money whenever they feel necessary. I paid an extra $203.48 on top of my $96.74, requested my money immediately and they refused to do so and justified it by saying, well now you don't have to pay your August statement that's due August 1st (said on July 14th). My bank also thought it was fraudulent and got me my money back.

  MIDCO

  Date: 07/27/2023

  Hi, Rachel. I am so sorry that this happened to you! I can not discuss billing details over a BBB review, but I understand the urgency and importance of payment issues like this. I would be more than happy to review any options we have to assist you! Please reach out using any of our methods listed at Midco.com/Contact. I know these situations are stressful and frustrating!

• Review fromEdna M

  Date: 07/17/2023

  1 star

  Edna M

  Date: 07/17/2023

  VERY BAD BUSINESS AND WILL TRY ANY WAY POSSUBLE TO STEAL MONEY FROM PROSPECTIVE CUSTOMERS . STAY AWAY FROM THIS PLACE !!

  MIDCO

  Date: 07/27/2023

  I am sorry that you are upset regarding our business and business practices. I was not able to locate any information on any accounts, but I definitely take these allegations seriously and would like to review it if I could. Do you mind reaching out using any of the methods listed at Midco.com/Contact with more detail so that we can look into this right away and make sure that this is taken care of? Thank you!

• Review fromEmilia B

  Date: 07/13/2023

  1 star

  Emilia B

  Date: 07/13/2023

  Every month, my bill went up by $10, $20 and then $50 with no notice. Even after calling in and being assured my bill would drop from $86 to $58, my next bill was $140, including a $10 late fee even though I've been on autopay for over a year. F*** Midco. You're better off without WiFi. Even after cutting my data in half, my bill doubled. What am I even paying for?!?! What a scam.

  MIDCO

  Date: 07/27/2023

  Hi, Emilia! I am so sorry that this happened to you! While I can not discuss billing details over a BBB review, I can say that your recurring monthly charges should absolutely not have doubled by reducing your services. I would be more than happy to discuss your concerns if you could reach out using any of our methods listed at Midco.com/Contact, including the possibility of crediting that late fee back as well. I know these situations are stressful and frustrating, and I certainly don't want to leave you with that feeling going forward!

• Review fromTimothy B

  Date: 07/06/2023

  1 star

  Timothy B

  Date: 07/06/2023

  They just hooked up the fiber line 7/6/23 it worked and speed was slow and they said it would get better, it was supposed to be 250 Mbps and it's 3 Mbps now, 2 hours later Internet keeps failing I don't know why the BBB doesn't shut this company down. I have holes all over in my new siding, wires hanging all over outside. The Tech just left and I called him 1 hour later (multiple times) and he said don't call me anymore, call the 1 800 number Rude and I wish I would have kept the old phone line that was 10 Mbps vs what they said I would get (250 Mbps) They lied!
  I want to sue them for the holes they put in my siding and in my house, They offered 250 Mbps NOT TRUE! BBB shut them down!

  MIDCO

  Date: 07/27/2023

  I am so sorry for the frustrating experience, Tim! You should absolutely be getting the services you are paying for, and we can definitely get that corrected. It looks like we had some technician visits after this review was posted, and we have not heard from you since then. If you are still continuing to have issues or frustrations, please reach out ASAP using any of our options listed at Midco.com/Contact and we are more than happy to correct the problems!

• Review fromDennis H

  Date: 06/07/2023

  1 star

  Dennis H

  Date: 06/07/2023

  Customer for over thirty years in central North Dakota. Loved the company. Moved to Fargo this year. Poorest and most incompetent service ever. Have xfinity in another location. Hope the buy them out or the franchise license is not renewed

  MIDCO

  Date: 06/19/2023

  I am so sorry that you had a bad experience in Fargo, especially after having such a great one for so long! That is definitely not what I want to hear. I would be more than happy to review your account and ensure you have a great experience going forward! Please text in at 64326 or reach out via any of our methods listed at Midco.com/Contact

• Review fromMax M

  Date: 05/31/2023

  1 star

  Max M

  Date: 05/31/2023

  When I first ordered Midco it took a month for them to figure out how to correctly type in a mac address into their systems for my modem to work. I had 5 customer service calls and they couldn't figure out that the number was wrong how? I brought the modem into the store twice and it wasn't until the second time that they realized the mac address error. Then I have years of middling flakey service, and something happens to my account. I cant log in online, and don't know whatever my pin was. None of the account lockout issues were a problem though until I had to switch my credit card number for a security issue. Suddenly i'm billed for three months without service, their "one time payment system" just eats my money like a broken arcade machine eats quarters, and their competitors are half as much per month for twice the speed. Midco is half owned by Comcast FYI, so you could make the same Comcast jokes. Because its mostly the same, but with less modem compatibility than Comcast, and their software/website might also be a little like half baked Comcast. The service technicians and workers are nice though, but I payed $99-$120 a month for years, and they really want me to go a competitor and pay half as much for better speeds.

  MIDCO

  Date: 06/16/2023

  Hey Max! It sounds like you have had a rough go of it from the start. I'm so sorry that has been your experience, it is definitely not our typical one! I would be happy to have someone go over your intermittent internet issues and your billing so that we can both ensure your services are working as they should, and that you are in a package that works for your needs and pricing. Could you please text us at 64326, or reach out at any of our methods listed at Midco.com/Contact?

• Review fromEli P.

  Date: 05/01/2023

  1 star

  Eli P.

  Date: 05/01/2023

  Freezes all the time. Doesn't record most shows. Support is useless and will give you a copy paste response. Nothing will change unless a better company buys them and changes their ways.

  MIDCO

  Date: 05/03/2023

  I am so sorry that you have been having so many issues, Eli! I certainly don't want these issues to continue for you. I was able to locate an account and we attempted to call 3 times yesterday and also left some voicemails. If you could please give us a call (or text) back, we would be more than happy to help you get this sorted out! I also promise that we don't operate on any kind of a script, I just genuinely want everything to work for you. Please reach back out as soon as you can. Thanks!

  Eli P.

  Date: 05/03/2023

  I have received nothing. I've told each rep each time to change the name and number but it never happens. I still get info with the previous owners name.

  MIDCO

  Date: 05/05/2023

  Hello! We were able to contact the number listed on the account. If you need to change the ownership of the account itself over to your name and number, you would need to be authorized on the account to do so. For safety and security reasons I can't do that over a BBB review. If you are authorized on the account you should be able to make those changes, or if you are not the account holder can call in to have that done as well. Additionally, this shouldn't impact recordings, so we would be more than happy to help with that as well. Feel free to reach out over text at 64326 or call at 1.800.888.1300.