Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Launch Servicing, LLC

  5109 S Broadband Ln Ste 400 Sioux Falls, SD 57108-2241

• 

  Launch Servicing, LLC

  PO Box 679220 Dallas, TX 75267

• 

  Launch Servicing, LLC

  PO Box 91910 Sioux Falls, SD 57109-1910

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  Launch Servicing, LLC

  6009 S Sharon Ave # 105 Sioux Falls, SD 57108-5753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am writing to report a contract breach and subsequent negative impact on my credit score by Sunpower, a solar panel company. Despite numerous attempts to resolve the issue, the company has failed to fulfill their contractual obligations, leaving me with a non-functional solar system and accumulating debt. In June 2022, I entered into a contract with Sunpower to install solar panels on my home, with the promise of reducing my electricity bill. However, the system has only worked for approximately six months out of the nearly three years since installation. Despite my repeated requests for assistance, the company has failed to resolve the issue. To make matters worse, Sunpower filed for bankruptcy in August 2024, but continued to send me bills without providing any means to address the ongoing issues with my solar system. My attempts to escalate the matter to a manager or supervisor were consistently ignored, and I was only able to speak with payment collectors. As a result of Sunpower's breach of contract and neglect, this account is now negatively impacting my credit score. I have tried to resolve this matter amicably, but the company's inaction has left me no choice but to seek assistance from the BBB. Below is a timeline of key events: - 7/20/22: Installation appointment cancelled - 10/20/22: System still not working due to unavailable part - 10/31/22: Installation appointment made for 11/1/22 - 11/4/22: System activated - 2/14/24: Appointment made for 3/5/25 to check system - 3/26/24: Credit issu - 5/27/24: appointment made due to system issue - 6/19/24: Appointment to check system - 8/5/24: Sunpower files for bankruptcy - 2/7/25: Another ticket opened for non-working system I request that the BBB assist me in resolving this matter by: 1. Canceling my contract with Sunpower 2. Removing any negative marks on my credit report related to this account 3. Providing compensation for the financial losses and stress caused by Sunpower's breach of contract I

  Business Response

  Date: 04/03/2025

  We appreciate your concerns and the opportunity to address them. On April 3rd, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house in March, 2023 and a solar panel sales person talked me into purchasing solar panels for my home. I agreed and he told me that my payments would be approx. $180 a month to start and the Loan would reamortize annually. He said I could start payments asap, which I told him yes I want to do that, because the other option was to not start payments until the following year. I was not sure why that was an option but I told him to start payments until asap. I set up an online account and kept seeing $0 due. I sent a message about when and where to send payment and never got a response. I called in and was told a bill will be sent soon. It wasn’t until July 2024 I get a bill and it says $271 due. I’ve been paying on the bill since then and 100% is going toward interest and nothing towards principal. The loan will reamortize in July and the monthly payment will increase to an amount I cannot pay monthly. I was lied to and my questions were not answered when I tried to reach out to the company.

  Business Response

  Date: 03/27/2025

   We appreciate your concerns and the opportunity to address them. On March 27th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with PATIENTFI/LAUNCH * ****** Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within 30 days. I have not received any signed contract or documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name. Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts. Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

  Business Response

  Date: 03/28/2025

  We appreciate your concerns and the opportunity to address them. On March 28th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by Launch servicing LLC on my credit report. My rights have been violated.This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Customer Answer

  Date: 03/27/2025

   
  ********** *******5
  
  I am rejecting this response because:I wasn’t satisfied with the outcome and this isn’t the desired response 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company frauded me into signing a contract saying they were sun run and they agreed to fix my roof. I asked several times to come get the equipment as it is in an unsafe location and caused damage to my roof, garage and other parts of my property and I would never had agrees to sun power but they won’t come get it and it is in a dangerous location

  Business Response

  Date: 03/21/2025

  We appreciate your concerns and the opportunity to address them. On March 21st, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Solar lease with a company called SunStrong Management and they are required per the lease to service my solar system and pay me an annual performance guarantee if the system does not generate enough solar KiloWatt-hours. I have two solar invertors and one has been broken since late October 2024. I tried for months to get it fixed by submitting orders and contacting the company to fix it, but it still hasn't been fixed. I've paid my monthly lease through February 2025 even though I have broken equipment. I stopped payment in March so I can finally get my equipment fixed. Sunstrong is in breach of the per the signed lease contract. (#1) I want my invertor fixed (#2) I want my account credited for paying four months with broken equipment covering period November 2024-February 2025 which equates to a combined $745.40 (3) pay me my annual "performance guarantee" per my lease agreement since system vastly underperformed the previous year

  Business Response

  Date: 03/19/2025

  We appreciate your concerns and the opportunity to address them. On March 19th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 03/31/2025

  The invertor is still broken and has not been fixed.  Also, the app hasn't worked for two weeks so I can't monitor my system.  This company is a complete disaster and still hasn't fixed the problem.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to access the app to monitor the solar panels. I need a technician to come out to the house to reconnect the WiFi. I received a email after contacting sunstrong they are too busy to assist me. I got a letter stating l am not connected to the WiFi and will be in violation of my lease agreement. I have been sent in circles to no avail and am frustrated . If l do not pay my monthly lease l will be sent to collections. This company expect payment but refuses to service me

  Business Response

  Date: 03/21/2025

  We appreciate your concerns and the opportunity to address them. On March 21st, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. LAUNCH SERVICING LLC - ****** - $2,028 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/11/2025

  We appreciate your concerns and the opportunity to address them. On March 11th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar put on my roof Oct. 2023, since than we notice our Edison bill has been the same without solar than with. so we called to get the system looked at with no response from the company ,for 5 months we tried and tried to get o hold of anyone with no luck . Come Dec of 2024 we finally get ahold of someone that but a claim in to get a tech out to look at our system and this will happen within 60 days we were told, here it is march of 2025 and still no one has been out and they are tell us we can't get another company out to look at it or else well void our contract, so I'm reaching reaching out for any sort of help to get anything moving in the right direction

  Business Response

  Date: 03/13/2025

  We appreciate your concerns and the opportunity to address them. On March 13th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to company who was originally Sun Power in April 2024. Our unit was not working properly. They sent a technician out and ordered parts. They NEVER completed the job. The company filed Chapter 11 which put all work orders on hold. Our solar lease was then transferred to Sunstrong. We have made multiple attempts to reach them via phone, email, and tickets submitted to come finish the job and have gotten the runaround. 4/16, 4/19, 5/9 email confirming parts were received and delivered on 4/25. 5/25 email confirming you are in contact to fix issue with panels. 6/11 Email confirming tehnician. Appt date: June 24. August 21, email document case ********* Nov 6th verification ticket 1******* **january 22, 2025 opened ticket 1215983,Feb 21, 2025 opened ticket 1258671. We continue to pay our solar lease, yet our unit is not working properly and still needs repaired. Our true-up with PGE on 2/24/25 was $ 2,589.71. As a resolution we want our unit fixed as promised in warranty, we also want to be reimbursed our true-up since our system has not been working properly since April. We feel we should also be reimbursed for the months we have paid our lease in which the unit has not been working to its full potential. **** ************ ****** ************

  Business Response

  Date: 03/13/2025

  We appreciate your concerns and the opportunity to address them. On March 13th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 03/18/2025

  Letter response  from company. They want to differ our payment which we specially asked not to because it extends our contract lease. In the meantime we are still accruing a pge trueup since our solar is not working properly. They said they will differ payments to July which is concerning if our unit it. Not fixed by then as its one if the hottest months which means a lot of electricity is utilized and we will continue to have a high true-up bill.  Them saying they will submit to the O and M team is what we have been told many times.  We still have not been contacted by S******** to set up any appointment for troubleshooting this issue.  

  Customer Answer

  Date: 04/08/2025

  Solar true up balance was  $2725.88.  We  mailed check today to pay our *** Bill.   Have not heard back yet from solar lease company if they will reimburse us this  trueup amount.  We believe they should reimburse us as our leased panels are not working as they should be and we have tried multiple times to get them to fix this issue. 

   

  Business Response

  Date: 04/11/2025

  Launch Servicing is a third-party servicer contracted to manage billing and payments for this account on behalf of S******** **********. We apologize for any inconvenience you may be experiencing. We have followed up with S******** ********** to review the status of the Field Service Provider visit. Please note that Launch Servicing is unable to address concerns related to the production of your system or reimbursement requests.