Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* utv 400 online and picked it up on March 24, 2023 order number **********. The price was around ******* with tax.We brought it to our farm to travel our 50 acrea to attend to tasks, but we only got to use the machine once or twice before it quit working. The unit had 4 miles on it when we received it and we put 6 on it. It had a total of ten miles on it before it died.So, we deal with having to bring it in for warranty work. This place has had it for a month. They tell us motor is bad. But no plans have been made to rectify the situation.Its been 3 months and we need a farm machine. Paying interest on this purchase and can't even use it. I want a refund including tax. I don't trust this brand any longer. How does an engine break after 10 miles?

  

  Business Response

  Date: 07/11/2023

  Hi *******,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  Were so sorry to hear about your experience regarding the multiple issues with the *** you purchased from the ******************** store location. This is not the type of store service we pride ourselves on and appreciate you bringing this to our attention.
  

  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The company I purchased the ****** from exchanged it for a comparable model, but different brand. The store manager was very nice and accommodating.  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to share the review I tried to post to TS on 6-25-23. Got an email saying the mod reviewed it and it "didn't meet guidelines" (no info on which ones). So they replied twice about the review that they blocked (to hide negative feedback). Wish I had seen the BBB rating, would have never purchased from them! blocked reivew by Tractor supply (and their response above) follows: *(TS) Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! (My review) One missing one damaged, still no response. Buyer beware, you may not get your entire order! I only received one of the two ***** of EZstraw that I ordered. On top of that, the one I did get was damaged. It minor, but considering I'm missing one it's really disappointing. I reached out to Tractor Supply thorugh the Contact page as soon as the order came in. The pop-up said I'd get a reply within 2 hours. That was around noon today, it's now almost 5pm and there has been no response from the company. I can't even use the bale they did send until i hear back from them about the one that's still missing. The tracking shows that it was delivered but I'm out nearly 20$ now because they didn't deliver the whole order. I would really like the product I paid for ASAP or a refund. Just be warned you might end up not getting what you paid for.* So basically they stiffed me on the one, blocked the negative review and made no effort to contact me to fix their mistake. I was charged $45.77 for the 2 ***** but only got one. Feels like I just got scammed. Wouldn't have ordered if I knew they would only send half my order. Be nice to know why they ignored a customer complaint about missing product but responded twice about the review. Still haven't heard from TS as of 6-30-23. No refund, haven't gotten the rest of my order they claim was delivered in full. Absolutely ridiculous that they still haven't made any effort.

  

  Business Response

  Date: 07/08/2023

  2023-07-08 20:55:52Important
  To: *****************************
  Hi *******,
  We would formally like to apologize for the errors with your online delivery order numbered ********** for the 2 bags of mulch.  This is not the type of service we want to provide our customers and appreciate you taking the time to let us know and rectify the order.
  We take pride in our customers having a positive, enjoyable experience and will provide this going forward.
  We do see your replacement bag has been delivered.
  We urge you to reach out again should you have any further concerns to be addressed.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  *******
  The TSC Customer Solutions Team Member
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:06/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers from Tractor Supply on June 2nd as they were to ship within 2 days per the website and receipt. On June 7th received another email stating order is taking longer than expected. I have given it time and I reached out to the company on the 23rd. I spoke with a gentleman name ***** who gave me a reference number and stated he would reach out to the supplier as they were already closed for the day. He reached out on Monday, 26 June and stated he could not reach a "live" person as everything is automated and left a message for the supplier to please give me a call with a status update and provided all my information. ***** told me to call back on Wednesday, 28 June if I don't hear anything from the supplier. I called back to Tractor Supply around 3 pm cst today. Conveniently every time tractor supply reaches out to the supplier/vendor they are always closed. I have asked on numerous occasions to cancel my order and it is always, we cannot cancel your order. Tractor Supply has not held up to the "ships in 2 days" from the 2nd of June I ordered. Here I am almost one month out and cannot finish my lawn project due to no product and the cost pending on my card. I have been hung up multiple times when I asked for corporates number. When I call back in they state customer solutions is at corporate and there is nothing they can do. All I want at this point is for my order to be canceled and pending transaction on my card to be released so I can take my business elsewhere.

  

  Business Response

  Date: 07/03/2023

  Hi ********,
  We sincerely apologize for any delayed responses and any inconvenience experienced throughout your ordering process with us. We understand how much you needed your item within the time frame advised when the order was originally placed. At this time we have confirmed per your request with our team, we were able to successfully cancel it for you and provided email notification of the cancellation on 6/29/2023. You may still see the original authorization hold placed on the card used to make the purchase but dont worry, this hold is typically removed within 5-7 business days depending on your bank. Once removed , your bank will return the attempted purchase amount to your account balance and update your transaction history to show the purchase was never successfully made due to order being cancelled per your request 

  Let us know if you want to place another order for a different product and were happy to help. Or, if you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply directly back to this email at any time. Be sure to reference number TSC0535141, and any team member will be able to assist.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought what was suppose to be 10 hen chicks. After 4 months we found one is a rooster. I called the ******* ** location to be told sorry that no one told you there is a possibility. We dont take livestock back and cant help you. Try to rehome or tradeWith no signs or any type of warning by sale associates I now have a rooster which I never wanted. Shady business tactics.

  Customer Answer

  Date: 06/28/2023

  Hi, it is located on ******************************** *****

  

  Business Response

  Date: 07/06/2023

  Hi ******,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  Were so sorry to hear about the chicks you purchased and will gladly help to rectify this unfortunate situation. We're sorry about the reaction the *******, ** store had when you asked them about the rooster you received when you thought you had purchased only hens. We are going to address with the store. We have also sent you a $20 gift card to this email address that you will receive within the next 24 hours. 
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of 100 foot zip line made on the tractor supply website. Product arrived but I changed my mind and went to the store to return it per the return policy posted online. I provided my order number and have the product in hand with me, but was turned away because the product did not show as having been delivered. After making phone calls to the corporate headquarters and escalating the issue, nothing happened. I was turned away and told to come back later in hopes that a product would show as having been delivered, so that I could then return it. According to their website, I only have 30 days to return this product and at this point its already been 9 days.

  Customer Answer

  Date: 06/21/2023

  The store is located at 

  ************************************
  ***************, **  94503
  *************

  

  Business Response

  Date: 06/21/2023

  Hi ********,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  The refund for order # ********** was processed on 6/20 in the amount of $218.49. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If you still havent seen the credit back to your account at this time, we recommend speaking with a manager at your financial institution for assistance with locating the credit on your account.
  If you have any other questions or concerns about this process you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0532737, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Tractor Supply Order for same day delivery on 5/29. Order not delivered. Contacted Tractor Supply Customer Solutions Team and Store Managers (*************, ************) on 5/30, 5/31, 6/1, 6/2, 6/3, 6/4, 6/5, and 6/6. Each conversation ended with a promise resolution to my delivery and a phone call back. Not once did the customer solutions team call me back. On 6/14 I contacted customer solutions team and was informed my order was canceled on 6/7. Tractor Supply never informed me they canceled my order. As of 6/13, Tractor Suplly has not refunded the purchase amount and tomorrow will be one week.Seeking an adjustment to the BBB Rating of Tractor Supply to reflect the shady practices of knowing some customers will NEVER have their orders delivered, and yet hold onto their monies for an unreasonable amount of time (over two weeks!).

  

  Business Response

  Date: 06/21/2023

  Hi *****,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  We would like to apologize for the issues you've had with you online order. This is not the service we would like our customers to receive. We reached out to the management team at the *************, ** store location and have been able to see there was a system issue on their end. We were able to  process a refund for your online order on 6/20 and the management said they would reach out to you. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 5-7 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.
  

  If you have any other questions or concerns about this process you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0519949,and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor supply credit card offers promotional points of 5% in rewards on everyday purchases. We have not received any points since 02/09/23 due to tractor supply's IT issues of somehow merging accounts for my spouse/I along with a son who works at TSC causing us on multiple trips to not be identified in their POS computers. Also, by not being able to collect points due to us during our multiple trips throughout the months. We have an email chain steaming from May 2nd alone just with IT ***** and issue was logged on April 27th of issue. I am unhappy it has been over ********************************************************************************************************************************************* TSC stores but also on website.

  

  Business Response

  Date: 06/21/2023

  Hi *******,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  We would like to apologize for all of the issues you've had with your online account and the amount of time it's taking us to fix. Our IT team is still currently working on this issue. We are following up with them on this to see if we could get an eta on how much longer this may take. Once we've heard from them and have an update we will let you know what's going on and either how much more time it will take to fix the issue or to let you know the issue has been fixed. 
  If you have any other questions about *************** please dont hesitate to reply to this email at any time. Be sure to reference number TSC0469973, and any team member will be able to assist.
  Additional ************** information can also be found by clicking the links below:
  About
  FAQs page
  Terms and Conditions
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:06/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th I ordered a welder online for pickup at a store 48 miles away in ********, **. When I arrived I asked about the price match guarantee, the manager on duty was clueless. The manager on duty called his manager and the manager on the phone refused to talk with me but he made up all kinds of ridiculous excuses for not honoring price match that were in direct contradiction to the policy on the company website, in addition the manger on duty was extremely rude referring to me as "this guy" multiple times. Apparently common courtesy is not valued by Tractor Supply. The next day, June 5, 2023 I contacted customer support line. Later that day (June 5) the store manager, *****, called me to apologize and said he would honor the price match guarantee and give me $100 store gift card for my inconvenience. We arrange for me to visit the store on the morning of June 10th. When I arrived store manager ***** stated he was reneging on his word & corporate policy by not honoring Tractor Supply price match. The manager stated he decided this with the District ************************, the day before (June 9). I asked ***** the manager why, since the he knew I was traveling 96 miles round trip, he didn't give me the courtesy of a phone call to cancel our appointment. His response was "I was not told to give you Courtesy". I tried to discuss with him the reason for the change but ***** would not answer any questions. I remained calm and did not raise my voice, though I was frustrated and upset. ***** told me I had 5 minutes to leave or he would have me arrested. I was shocked! I responded I was leaving immediately. ***** approached within a few inches and I thought he was going to put his hands on me and assault me. ***** followed me out the store while calling the police. This was such a horrible experience that it is almost unbelievable the level of rudeness, inconsideration and lack of integrity Tractor Supply has. All I ask is to honor price match.

  Customer Answer

  Date: 06/20/2023

  The store information is as follows:

  17050 ****************************.

  ********, ** 85388

  **************

  Customer Answer

  Date: 06/21/2023

  The store information is as follows:

  17050 ****************************.

  ********, ** 85388

  **************

  

  Business Response

  Date: 06/21/2023

  Hi *****,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  Were so sorry to hear about your experience regarding the issues with trying to price match for a welder at the ************ store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0523718, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20170061
  
  I am rejecting this response because:

  This does not address the issue of the price match.  I received this exact email response last week and not one person has reached out to resolve the issue.   I want the refund of the difference $743.00 for the price match and the $100 gift card promissed me by store manager *********** 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/24/2023

  Hi Neighbor,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  The District Manager is working with a separate team to look into this issue further as it looks like this customer is going to multiple store locations and abusing this system. This is why the District Manager told the Store Manager not to give the customer the gift card. We are looking into this whole thing further to see exactly what is going on. 

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20170061
  
  I am rejecting this response because:

   

  There is no resolution offered only a slanderous accusation Im abusing a system.  This is outrageous as I requested the price match at one store only. I've left messages for the District Manager and spoke with representative at the customer care phone number with no resolution.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/01/2023

  Hi *****,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  Were so sorry to hear about your experience regarding the price match policy. Per our last response this is an issue that the District Manager over this location is still looking into. We would like to apologize for any inconvenience this may cause. 
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  

  Customer Answer

  Date: 07/03/2023

  This business has slandered me in there last response.  I have not abused anything; I bought the same item at 2 different  locations based on availability of the Hobart welder at their locations.  Per Tractor Supply written price match guarantee, which can be viewed at this link *****************************************************************************.

  When I inquired in store, the manager made several excuses that contradicted their written policy refusing to honor the company policy.   Then the manager said he would honor and wwe made an appointment to meet him and when I arrived the manager reneged on the agreement.  There was not abuse simply this store refusing to honor their written policy. 

   

  Respectfully,

  ***********************

  Customer Answer

  Date: 07/17/2023

  I have responded multiple times.  Tractor supply has not offered any resolution to me.  The last response from Tractor Supply was they were looking into it.  Never a resolution.

  

  Business Response

  Date: 08/03/2023

  Hi *****,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  The District Manager is currently investigating this situation with help from a few different departments. They will be reaching back out to you as soon as they are done with the investigation. 
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20170061
  
  I am rejecting this response because:

  This complaint was made 60 days ago.  There his been ample time to investigate.

  The matter is simple; i requested a price match based on the Tractor Supply price match policy.  Which states: " Tractor Supply will match any competitor's online or in-store price on any identical item, except the following:

  Products shipped from or sold by third-party or Marketplace sellers on websites **************** Amazon Marketplace)

  Competitors' pricing on used, refurbished, or pre-owned versions of our items

  Competitors' pricing on close-out sales or liquidations

  Competitors' bundle offers, instant rebates, mail-in offers, shipping offers, or offers that include or depend upon financing

  Competitors' advertising errors

  Special orders

  Clearance items

  Purchases made more than 30 days prior

  TSC services (examples like Power Plus, Delivery, Trailer Rental, Pet Wash)

   

   This policy can be found on their website: *******************************************************************************************************************************************************************************

   

  I asked for the price match before I picked up the item I ordered.  I was promised $100 for my inconvenience and the store manager reneged on that also.  

   

  All I'm asking for is Tractor Supply honor their written policy.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/08/2023

  2023-08-08 13:00:39
  To: ******************************
  
  Hi ****************,

  
  We received your rejection regarding the store(s)/Tractor Supply not honoring a price match for 2 orders for an Ironman 240.

  We have looked into your previous orders.  Both orders were not approved by Store Management.  This matter was sent to the District Manager.

  Due to the chargebacks you filed for both orders, purchasing at more than one store for a Price Match was sent to our Prevention Team.  The price match will not be honored.

  If you have any other questions or concerns please respond via the BBB.

  We are passionate about serving our customers and appreciate the opportunity to be here for you, but cannot honor duplicate price matches with chargebacks attached.

  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20170061
  
  I am rejecting this response because:  I followed the Tractor Supply price match guarantee at the store.  I was given multiple reasons for not honoring the price match.  Every excuse given was contradictory to the written policy on company website.  

  Bottom line there was no reason to deny the price match.  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/15/2023

  Tuesday, August 15, 2023, 1:49 p.m. CST

  Hello ****************,

  Our option to not honor the price matches for the Inronman 240 are due to the following reasons:

  Both price matches in both stores were were not approved by **************** as is policy.

  This matter was sent to the District Manager who confirmed the price match was not to be approved.

  Chargebacks you filed for both orders.

  Multiple one order.

  This matter has been sent to our Loss Prevention Team.

  The price match will not be honored.

  If you have any other questions or concerns please respond via the BBB.
  

  Thank you,

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20170061
  
  I am rejecting this response because:  Why did the store manager not approve the price match?  I complied and abided by the written policy on your website.  Your store manager called me, said he approved the price match and set an appointment to meet.  Then when I arrived first our meeting  he cancelled the meeting and refused to talk with me.  He referred me to the district manager which I called multiple times and never received a return call.

  Why was the price match not honored?  

   

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/28/2023

  I followed the procedure and adhered to the written policy for price match.  

  What was the reason for the price match to be denied?  

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a loyal dedicated customer of ******************** and regularly always shopped there for everything - all my needs, and it was a pleasure to support the store. I was given a TSC Credit Card (not the **** just the store card) that I was so happy to receive and so glad to use. I never charged much on the card. I ALWAYS paid my balance off ON TIME and also NEVER missed a payment and in fact paid more than the balance most times. Due to serious medical issues and progressive medical situations including Covid-19 and being disabled, I developed some financial difficulties that needed to be resolved during this serious time for me physically, Apparently Tractor Supply did a review of my credit score and CANCELLED my CARD on me with no notice and for the most flagrantly biased discrimination I have ever heard of. I have several credit cards, and even another department store credit card from one of the largest stores in the country and NONE of them did this nor followed this discriminatory practice of Tractor Supply. And I retain all of these cards to this day. I find what Tractor Supply did not only discriminatory but also done in a way to discourage a customer from feeling comfortable with ********************** and going to the store to shop. I have heard several other instances of this happening. Since then I have not returned to shop at TSC and never will again. The resolution of this that would make me feel good about myself despite my disability, would be for TSC to reinstate my store card. That's all I would ask, and that a practice they follow that no other department store or bank I know of, follows, would be reviewed as it is a form of discrimination based on what I have learned from talking to a friend of mine who also practices law. I use to love shopping at TSC for everything. I not only would not return myself to shop there but I would discourage others who have experienced the same thing I have, to be cautious as well with shopping there.

  

  Business Response

  Date: 06/16/2023

  Hi ******,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  Were so sorry for any issues youve experienced with your TSC Credit Card account and it's status. We understand that things happen and times can be difficult. However, for security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, ************** Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0527819, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

  Customer Answer

  Date: 06/27/2023

  Their response is not satisfactory as they control the business model for how their credit cards are handled.  This is not true.  Citibank owns other cards.  I know as I have them.  Its not a Citibank policy otherwise it would affect other cards I have with them.  Its a Tractor Supply policy and they need to admit that.  My credit card usage and payments were perfect with them and there is no need to punish someone who has a perfect history with them.  

  

  Business Response

  Date: 06/29/2023

  Hi ******,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  We understand the inconvenience and frustration this has caused. As previously advise for security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Therefore we do not have the ability to overturn a decision made by citi bank.

  As a result For help with anything regarding your account, ************** Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0527819, and any team member will be able to assist.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/06/2023

  Reading Tractor Supply's response, I did review the card member agreement.  It does NOT state that this policy is part of the card member agreement.  So This is in violation of your own agreement.  Citibank also owns other cards and this is not exclusively Citibank either.  Otherwise this would have happened with any card I have that they own, and I did check on this to confirm this.  I still am in possession of any of those cards plus my bank cards.  I made a complaint to several Tractor Supply employees when they asked me about my card status.  They told me off the record that you do this since you have financing options as well for large purchases and heavy equipment.   And that it has been done before, but its not a fair credit policy for those who charge on the card and never use that option.  That is what they told me.   I was glad they shared that with me and I would like to post that comment somewhere for others to read.  So basically the bottom line is, this is in violation of your own card member agreement that I have in my possession, and this should be reversed and remedied.  I am going to see if I can get further information from these employees I spoke with too.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20145670
  
  I am rejecting this response because: 

  Reading Tractor Supply's response, I did review the card member agreement.  It does NOT state that this policy is part of the card member agreement.  So This is in violation of your own agreement.  Citibank also owns other cards and this is not exclusively Citibank either.  Otherwise this would have happened with any card I have that they own, and I did check on this to confirm this.  I still am in possession of any of those cards plus my bank cards.  I made a complaint to several Tractor Supply employees when they asked me about my card status.  They told me off the record that you do this since you have financing options as well for large purchases and heavy equipment.   And that it has been done before, but its not a fair credit policy for those who charge on the card and never use that option.  That is what they told me.   I was glad they shared that with me and I would like to post that comment somewhere for others to read.  So basically the bottom line is, this is in violation of your own card member agreement that I have in my possession, and this should be reversed and remedied.  I am going to see if I can get further information from these employees I spoke with too.
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/20/2023

  Hi ******,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  As per our last response were so sorry for any issues youve experienced with your TSC Credit Card account and it's status. We understand that things happen and times can be difficult. However, for security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement or why your card was cancelled. For help with anything regarding your account, ************** Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a grand Teton pellet stove from tractor supply in ******* ** and after a two months I had to install a new controller panel and shortly after that a new blower fan and exhaust fan then two more controller panels. I contacted tractor supply in ******* and they said if I filled out some paperwork then I could return it so I did that was in February of this year Ive contacted them on multiple occasions as to where my refund was and they tell me they are working on it. It is now June and they have yet to refund me over 1000$ and I would just like my money refunded and be done with this issue

  Customer Answer

  Date: 06/02/2023

  Tractor supply 

  *****************************;

  ******* ** 96003

   

  

  Business Response

  Date: 06/15/2023

  ******,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  Were so sorry to hear about your experience regarding having trouble getting a refund for the pellet stove from the  *******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0527616, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST