Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tractor Supply Company, Inc. has 1948 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company

  2112 W Coliseum Blvd Fort Wayne, IN 46808-3629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2023, I placed Order No. ********** with Tractor Supply Company (hereinafter "Tractor Supply") for a two-compartment roll-out nesting box at the price of $79.99 plus taxes and shipping cost for a total of $90.98. It has been over two weeks since the order was placed, but Tractor Supply has not yet shipped the product that I ordered. A few days ago, I received an email message in which Tractor Supply apologized for the delay, but it did not provide to me a estimated shipping date. Consequently, I decided to look for the item elsewhere and to request that Tractor Supply cancelled my order right away. On August 31, 2023, Tractor Supply replied that it could not cancel my order because it was already processing it, which is ridiculous. It would be different if it had already shipped the order to me, but Tractor Supply has not done that. I do not want to wait anymore for the item to be shipped whenever Tractor Supply wants to ship it. I want to be able to get confirmation that Tractor Supply has cancelled my order so that I can get the item elsewhere without my having to worry that I will incur another charge and that i will have to go through the hassle of returning the unwanted item.

  

  Business Response

  Date: 09/05/2023

  Hi *****,
  

  We apologize for the experience you have with us at Tractor Supply and will try to rectify this as quickly and easily as possible.

  We do understand the inconvenience of not having an order delivered within the noted timeframe or being able to cancel at will.

  We looked into your order for the Roller Nesting Box Compartment and see it was delivered via *** Tracking # 1Z567F010339334813 on Saturday September 2nd and left at the door.

  We also were able to see the order did not update to a "SHIPPED" status when the vendor gave the order to ***.  We have requested the order status be updated to process the billing.

  Our system enables us to cancel the order after a specific amount of time which again, we understand can be inconvenient for our customers and we sincerely apologize.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you,

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May or June, I bought a bag of Dumor 5-grain chicken scratch, 30 lb. TSC# *******. The feed was over one month old when it was placed for sale. Also, feed manufacturers can't buy feed components every month of the year off the farm; the components are stored for long periods of time.When I opened this product, it was defective - there were rice weevils too numerous to count. I took the empty bag to the store - I was thoughtful enough not to bring a bag of live weevils into the feed store. The previous store manager that everyone knew and loved - **** (he returned to the teaching profession) - no longer works there. He solved problems. There is a new manager is an elderly woman with a three-letter last name.She said that because the purchase was over 30-days old that she would not exchange it, though defective. I explained that I buy a bit in advance in case of shortage my animals won't starve, and that it was stored in an insulated garage on a pallet. I also showed her a photo of the bugs that I took with my phone when I found them. I suggested that someone with the title "manager" should have the discretion to make a $15 product exchange based on the best interest of the company and customer. While not the best customer of that store, I am a farmer and do buy a wide range of products there, I know many of the staff there, I've bought tractor implements, I buy 8 ft T-posts by the 100 and so on. I'd think swapping out a $15 bag of defective feed would be a decision that any manager with critical thinking skill would make. It's literally chicken scratch! I had a large cart ready to load with more feed for my chickens and my large dog (at $95/ bag), I left buying nothing. I'm thinking of posting my experience with a photo of the weevil infestation on social media so people will know that TSC will not refund their defective product. I know I won't. In a small town; word travels fast. Mgr is a black/white thinker who will kill brand and same-store sales.

  Customer Answer

  Date: 08/29/2023

  Here is the information you requested. HOWEVER, want the complaint to go to Tractor Supply HQ, NOT to the individual store as I have lost confidence in the store manager's ability to solve the problem.

  The visit to the store for the product return was Saturday, Aug 26, 2023 in the mid afternoon.
  

  ******** **#****
  Store Address:
  *************************************************************************; 74070

  

  Business Response

  Date: 09/01/2023

  Hi ******,
  I sincerely apologize for any inconvenience endured as a result of your in store experience in the attempt to exchange or be refunded for a defective bag of chicken scratch. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. I have sent an electronic gift card of $25 to replace the defective bag of scratch grain you received, to your email address associated with your online account.
  The District manager has also been notified so it can be addressed as needed and to help prevent something like this from happening again. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0582666, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2023 I tried to purchase dog food at Tractor Supply in ********, **** at 8am. The computers went down and my transaction was frozen. As the Manager (who is super nice) was on the phone the person on the other end had me try my card on the self check out where it froze again. This whole time the person on the phone says its not going thru and my card will NOT be charged since its not showing going thru. Then they had me do it again on a third register after 10 minutes frozen it went thru and provided me a receipt. The next day (8/13/23)I look at my bank account and I had been charged 3 times at $52.42 for each bag. I only bought 1 bag. So I went back to the store and the nice manager was there again and called them to get me help. They sent me an email asking for a photo of my bank stating they charged my card all 3 times. I did that on 8/13/23 at 10:45am. So I waited until 8/19/23 at 8:20am to call ************** and see why my bank account has not been reimbursed with the amount of $104.84 that it has been charged and I didn't buy 3 bags of dog food only 1. She says her name was ****** and noticed my email, however she didn't understand why it had not been resolved. She said she was resending an email about my problem. I need to pay bills and will be short due to this problem. Over $100 is a lot of money to not have. I am requesting for my refund of $104.84. The reference number is TSC0570109 that they emailed me.

  Customer Answer

  Date: 08/26/2023

  So ******** from customer solutions called 8/24/23 at ****** to address the BBB complaint I filed asking for more information in regards to the transactions. I went to call back and it lead me thru an automated phone line. You can't even give me your direct line to address something you supposedly care to fix? Well, I have the managers/employees stating that this did happen, all dates and times that are accurate to the computers going down, and I have sent a copy to them of the three charges to my bank account which are still charged and taken from my account to their business. I don't see anything else needed other than refunding the money that has been taken from my account that is $104.84. I don't appreciate the fact that they don't trust their employees or a customer that always goes there to make purchases. I can not believe they have so many issues that they cannot handle this issue where they have taken a customers money and refuse to give it back.  

  

  Business Response

  Date: 08/29/2023

  Hi *******,
  

  I am sincerely apologize for any delays or inconvenience experienced at this time. I understand how frustrating this can be and unexpected. I have escalated this issue to our internal team to review your 8/12/23 purchase and the pictures you provided to better assist. Once we are provided with an update I will be sure to notify you.

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0570109, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20513929
  
  I am rejecting this response because: It has been 18 days for you to look at it and refund my $104.84. I am unable to get my dogs medicine (which I need on the 1st of every month) due to the over $100 taken from my account by your **********************. My vet just now had to loan me the pills since stopping them abruptly would kill my dogs until I can get the money to pay them. I never owe anybody money, however here I am for the first time. I have also gotten my bank involved in this dispute of you taking my money. They have also suggested to file a police report due to your stealing my money. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/01/2023

  Hi *******,
  
  I sincerely apologize for the extreme delays and frustration this has caused. I have confirmed with our internal team as of 8/29/2023, a refund was processed for the additional charges made to your account on your 8/12/23 in-store purchase. Please keep in mind that refunds back to credit cards are not always immediate and generally take around  **** business days depending on your financial institutions processing time. Again i sincerely apologize for any inconvenience experienced at this time 
  
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0570109, and any team member will be able to assist.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 09/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received my money that was taken by Tractor Supply.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item that is currently on sale. I paid cash. When I arrived home and unloaded my purchase I opened it immediately. It was missing some of its contents. More accurately the missing piece was shattered in the bottom of the box, the large pieces had been cleaned up and removed prior to my purchase leaving 1/2$ & smaller sized pieces bouncing around. The item was not fragile but a steel tool chest. The item was closed and locked prior to my purchase so I was not able to inspect the insides of the product. I was only given the key to the item after the associates loaded it into my vehicle(an SUV) which prevented me from opening it due to the vehicle roof clearance. I contacted my local store in ****, **. I explained the situation and was told they would need to view the receipt prior being able to make a decision if they would be able to help me. The manager also stated they did not carry that model in store. I had to drive 150 miles and 3 hrs so that the manager could simply inspect my receipt. When I arrived she was no longer on duty. The store employees contacted her and asked about how to handle the issue. She told them to ask us, my better half & I to return the following day 8/23/23. I explained that that was not a viable option as we had already spent 3 hrs and 150 miles driving to their store. After several minutes of haggling the store offered to accept the item in return for the full purchase price but would be unable to provide a refund but instead would have corporate send a check 4-6 week wait time. They currently have 6 of the same item in stock on sale at the same price even though the manager said they don't carry the item. The sale will be off by the time I receive my refund & the store can not honor that price if the sale has ended. Why could they not do a simple exchange? I honestly believe the store employees knew the item was damaged prior to sale and that is why I was not allowed to open it or view inside prior to my purchase.

  Customer Answer

  Date: 08/24/2023

  Tractor supply

  ************************************

  **** ****** 67601

  ************

  oCcured Aug 23 2023

  

  Business Response

  Date: 08/30/2023

  Hi *****,

  We, Tractor Supply Customer Solutions would like to apologize for your dissatisfaction leading to placing a complaint.  This is not what we want our customers to experience or have to follow up with this information  due to having a negative experience.

  We are eagerly willing to assist you with a replacement or full refund, but need a little more information about the receipt information.  We attempted to locate your receipt via your phone number and emails but were unable to locate the toolbox receipt. 

  If you could, please fill in the information below requested. Once received, well do our best to search for your receipt, view the transaction and ***** a replacement or full refund status.

  Purchase Date:
  Estimated Amount:
  Product SKU#:
  City/State of Store where purchased:
  Tender Used (i.e. cash, card, gift card, etc.):
  (if a card was used, please include the last 4 digits)

  If you have any other questions or concerns you would like to discuss, now or in the future, please notate when supplying the receipt information. 

  We at Tractor Supply Customer Solutions are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you,

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 09/01/2023

   
  

  the tractor supply ended up replacing the defective purchase after contacting their solutions department. It took the district manager directing the **** store manager to follow corporate policy and not her own desires.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a air compressor (***************************) and was told it has a 5 year warranty, that is the reason I purchased it over a Snap On compressor. Well after 2 years the motor blowed and I called Tractor Supply and again they said it has a 5 year warranty through ***************************. I called *************************** and they said they only have a 2 year warranty. If l had known that I wouldn't have never bought this air compressor and paid this much money. Now neither one are trying to help me. BOTH COMPANIES are pleading the fifth. This complaint is for *************************** and Tractor Supply.

  

  Business Response

  Date: 08/23/2023

  Hi **********************,
  

  We sincerely apologize you've had trouble obtaining assistance with your Ingersol Rand compressor purchased with us.

  We viewed our systems for in store purchases and online orders with the phone number(s) provided, along with your email address and could not locate the purchase/receipt.

  We would like to obtain more information to locate the receipt to move forward but need a little more information about your purchase to do so.

  If you could, please reply directly back to this BBB with the below additional information. Once we have received it, well do our best, search for he receipt, and proceed to the next step to assist. and send it your way!  Please be as detailed as possible.  We have also found if cards are used, work with your financial institution for assistance with records for purchase.

  Purchase Date:
  Estimated Amount:
  Product SKU#:
  City/State of Store where purchased:
  Tender Used (i.e. cash, card, gift card, etc.):
  (if a card was used, please include the last 4 digits)

  We look forward to receiving any information to assist.
  

  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you,

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TS is an official distributor of Nutrena products. I had switched to TS of ****** because they stocked a Nutrena product that I use. I have bought so much of the product that I have become a preferred plus member. I also breed a certain type of bird which requires higher than usual protein levels. The Nutrena Egg producer has 21-22% protein and other ingredients that has helped my birds have impeccable health. Every time ** would be out and I was forced to use another product my flock's health declined but their health improved again once it was in stock and I could feed the better product. This spring TS would not longer carry this product. I am a breeder and many people that buy my birds would switch to this product thus bringing in business to this store upon my recommendation. I could not understand why ** would want to discontinue it. I talked to the manager, but he barely gave me 2 words walking away while I persisted in asking him if he could please get it back in stock. He said it was a corporate decision not his. I then chatted with ** customer service via FB and they eventually told me I would need to talk to the manager as it was his decision. Since this I have lost my entire flock that I hatched this year because of health (these are show birds and the loss has cost me immensely). I have never had an issue with a store when I requested for them to stock something for me. ** has not been able to give me an appropriate explanation as to why and they will not work with me to get this product back on the shelf. I am furious that the store says it's corporate but when talking to support they say it's the manager decision.

  

  Business Response

  Date: 08/01/2023

  Hi *********,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  Were so sorry to hear about your experience regarding having trouble find out why Nutrena Egg producer is no longer being sold at the  ******, ** store location and seeing if they can get the product back. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20388683
  
  I am rejecting this response because: A. No one has as of yet contacted me.  B. You are a Nutrena Distributor.  You proudly advertise this with a huge sign on the outside of your shop.  I am can not go to Nutrena and order directly as they say "go to your local distributor to get the feed you want".  You, Tractor Supply, are my distributor.  How else am I supposed to get the feed I need?  You want to be the middle man to make money and don't allow for consumers to go directly to the manufacturer, and yet you will not get the feed I am looking for.  You can't choose to not listen to your customers and wash your hands of the matter and say, "well go else where.." Where am I supposed to you. You are a Nutrena Distributor!  
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 08/11/2023

  Hi Team,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  We would like to apologize for the district manager not reaching out to the customer about this issue yet. We've reached back out to them to let them know to talk to the customer about this issue so they can help them. 
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company. 

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a safe from tractor supply ** online for may 26, 2023. It arrived on June 19, 2023 heavily damaged I returned it to tractor supply ** because it was no where near in new **ndition. I took photo documentation of the **ndition in which the safe was delivered. Ac**rding to staff members they received the damaged item approximately a week later. So i am not in possession of the safe. It is July 27th of 2023 over a month later since they have received the item and I have not received a refund I have talked on the phone with customer service multiple times to not have received anything yet in **mpensation. I do not believe this is fair, nor legal at this point to have not received my refund when Im not even in possession of this item. This is no way to treat customers and I do not believe I am the only one that they treat this way.

  

  Business Response

  Date: 08/15/2023

  Tuesday, August 15, 2023-2:06 p.m.

  Hello ****************,

  We processed a refund for the safe and shipping charges July 27th via online order 1130971430.

  2 credit memos were issued to **** card, last 4 digits **** for $699.99 and $129.99.  The expiration date for it to be applied was August 3, 2023 and should have been received prior.

  A teammate also reached out July 22, 2023 requesting follow up if the refund was received but did not receive a response.

  In the event you did not receive either or both refunds, please contact us at Customer Solutions directly.  We can provide you authorization codes/numbers to work with your financial institution to release the funds back to you.

  Should you need to contact us directly, please call ************ and use reference number TSC0568218, and any team member will be able to assist.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you so much for choosing Tractor Supply Company.

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $5000+ 72 toro mower. From day one the machine seemed loud. At the first required oil change. Property was mowed 1 time. I noticed water in the oil right off the bat and. And noticed that the oil fill tube which the whole system is a no to required oil change which is seems like a problem waiting to happen. The tube have been broken off and have been sitting outside at the store for six months with rain going inside the motor the whole entire time, I called Tractor supply they told me it was a Touro issue I called Touro. They basically told me just to return it after waiting on some parts that never arrived so I return the mower bought a new mower the last mower they had at the time it was a Used ****** on sale for $3600. However, after the transaction realize they charge is for a brand new mower but could not reverse the charges due to no manager being there. The first mower was on a tractor supply credit card. The second was on my ***************** The first mower was not credited back to my card until late February some four months later since then that interest has accrued over $500. I talk to the card holder company on several occasions and they said its a tractor supply problem. They just need to let us know and we will reverse the charges. However, after multiple attempts to reach tractor supply, nobody has gotten worse The credit card company and now its putting a **** on my credit I would highly discourage anybody from using their store credit cards as this is not the first issue that has happened with their store credit cards the first time some three years prior they were supposed to put it on my store credit card but they never did after a month of not getting a bill. I finally went to the store. They said that I owe zero on my card but I had just purchased a new air compressor. I was honest with them told them When it happened and had them put a charge through my card for that air compressor I had purchased.

  

  Business Response

  Date: 08/23/2023

  Hello,

  Tractor Supply is currently awaiting/working with Citibank for more information to assist and provide resolution.

  Customer Solutions Team Member
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit account with ******************** and payments are due on the 10th of every month. For July my payment was sent on July 15 2023 and processed by Tractor Supply on July 18th. Tractor Supply reported me to the credit bureau's as 30 days late which took me from a credit rating in the 750s to 675. This payment was 5 to 8 days late and does not warrant a 30 day late report to the credit agencies. Tractor supply needs to remove the 30 day delinquent notice from the credit report agencies. These are unscrupulous business practices.

  

  Business Response

  Date: 07/27/2023

  Hi ******,
  

  Were so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, bill /payments, credit information, ************** Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0553263, and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

  
  

  Customer Answer

  Date: 08/08/2023

  Tractor Supply's response was for me was to contact customer service. Once I contacted them they told me nothing can be done but they're looking into it. This is nor acceptable. I checked my credit report and they are still saying I was 30 days late on a payment which is not true and I have banking information that verifies what I'm saying. 

  

  Business Response

  Date: 08/15/2023

  August 15, 2023 

  Hello ******,

  This is a response to your BBB rejection.

  While we understand the frustration of having your credit score affected by our ***************** this situation needs to be handled with Citibank and your credit report agency.

  Customer Solutions does not have access to customers credit card statements associated with Tractor Supply nor do they with your credit reporting agencies.  This is based on privacy act laws for credit card consumers.

  We urge you to reach out to Citibank at ************.  ********************** Team is available Monday through Friday 8 a.m. to to 5 p.m. EST.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you so much for choosing Tractor Supply Company.

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $12,000 ******* 550 UTV from the **********, ** Tractor Supply in November 2022. I was told the title would be sent to me. Since November 2022 I have contacted management at the local store every month, I have contacted **************** on the website three times, I have responded negatively to a customer survey, I have spoken to a contact on the phone - all with no results. The phone contact came after my first complaint using the website. No one has provided me with a title, a reason why I haven't received a title or a way for me to get the title. I am ready to return the 550 to the local store and receive a refund.

  Customer Answer

  Date: 07/20/2023

  The Tractor Supply Store location is #*** at ********************************************************

  

  Business Response

  Date: 07/20/2023

  Hi *****,
  

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  Were so sorry to hear about your experience regarding trying to get the title to the *** you purchased from the **********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  

  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is a good first step in resolving my complaint.  The complaint will not be entirely resolved until I have received the title to the ******* 550 UTV purchased in November 2022.
  
  Sincerely,
  
  *************************