Complaints
This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 439 total complaints in the last 3 years.
- 152 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 16th I purchased 2 dogs runs with assembly. I was never contacted by the company to set up the assembly so I called tractor supply to cancel it. Tractor supply got the approval to cancel it and a refund was issues. February 27th I received authorization charges on My acct for both assemblies that never occurred. I have contacted TSC numerous times about this only to be told they are working on it, nothing they can do, waiting for IT to fix it, the system malfunctioned. I was able to speak with one supervisor during all this,****** and was assured it would be resolved. On March 27th TSC reinitiated the authorization charges. I have called several times since then and was advised finally on 4/12 that supervisor **** would call me back that day. This never happened it's now 4/18 and this still has not been resolved. I have 2 charges for $179.14 each that need to be returned and no one can seem to get tho fixed
Business Response
Date: 05/12/2023
HI,
This issue is currently being worked internally in Ticket number T.SC0477289. Once we have a resolution from our ITDS Team we will contact the custoemr back.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 05/12/2023
Complaint: 19949526
I am rejecting this response because: I've been told numerous times I would get a phone call and I've only received one since this issue started in February!
Sincerely,
*********************Business Response
Date: 05/15/2023
There is an open case that was sent to our internal sales audit department, the representative is waiting a response back from them. The case hasn't been closed, it is currently being worked and will respond to customer once the sales audit responds back. The current case # TSC0477289 if you need any assistance you can call and reference that case #.Business Response
Date: 05/17/2023
Hi *****,
Thank you for contacting the Tractor Supply Customer Solutions Team.
Were sorry to hear of the authorization holds for cancelled items on your orders 1123316777/ ********** . Our internal team has removed all holds on 05/17/2023. You may still see the original authorization hold placed on the card used to make the purchase but dont worry, this hold is typically removed within 3-5 business days depending on your bank.
If your order was paid for using PayPal, funds will be released back to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply directly back to this email at any time.Be sure to reference number TSC0477289,and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team*******
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am tired of Companies trying to Change Refund Policies to fit THEIR SOLUTION.Tractor Supply First email sent-(04/08/2023)Second email sent-(04/11/2023)Third email sent-(04/12/2023)email address:******************************************** From Tractor Supply Website for complaints.Mailing Address:Tractor Supply Company Attn: Customer **************** ************************************************************************************ #**** ************************************************************************************ ****** South ** #**** Receipt #****** Reg.# 2 Cashier-******* 03/15/2023 1:21PM Total sale $19.27, Debit Card Among items purchased, 2 shrubs (in boxes-no leaves)Item #*******-Buddleia ************* $5.94 Item #*******-Forsythia ******* Gold $5.94 Plus, 5 assorted syringes, **** & .99 to feed pets meds.Was happy with my purchases.Planted both shrubs in containers on 3/16/2023.Forsythia started budding, about 2 weeks.Butterfly **** no signs of life after 2 weeks.I returned Butterfly ****, with box, receipt on 04/06/2023.Cashier called for approval on return, Mgr. refused return.I am aware of your return policy and asked cashier why she advised Mgr. said do not guarantee plants. I questioned the answer and she said to call or email Custom Solutions.Nothing in your Return Policy states no plant/shrub returns.I was within the 30 days, have my dated receipt.I want a refund for the shrub I bought in good faith, following Tractor Supply Return Policy.I would like to understand why you would not refund on a product sold at one of your stores. Why no notification stating no refund on Plants or Shrubs.With respect,******************* *********************************************************** **************************Customer Answer
Date: 04/27/2023
04/26/2023, received email from Tractor Supply. Not sent to BBB but in response to my last email ****************** 4/06/2023.
Advised me I did the whole refund thing wrong. I did take the time tonight, which does not show on their website. It truly is an
abomination on refunds. I filled out their form (secondary company) and was advised it will take 4-6 weeks for a Echeck.
I am advising they have lost a customer who shopped this store since they opened St2222. I also, advised, instead of having
a complicated refund policy for live plants they need to have one printed and displayed (IN VIEW) by the live plants. Not after
you purchase a live plant, go online to a messy/complicated refund policy on live plants. Then it's to late to return the plant at the store.
Too, advise the St2222 Manager to be knowledgeable about Live Plant Returns, NOT "We don't guarantee live plants-NOT RETURNABLE"!
Please, keep my complaint on Tractor Supply's file.
Thx for your assistance.
*******************
Initial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used Tractor Supply credit card for several months to earn the 5% cash reward. Paid cc in full each month and never received the rewards promised. Have contacted TSC several times without resolutionBusiness Response
Date: 04/28/2023
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
Were sorry to hear youre having trouble viewing your ************** account info. Thankfully, we have verified you do have purchases attached to your account. We have viewed your account as a active loyal account, credited for your TSC card used for transactions. You have 538 active points and 368 pending. You have a $10.00 certificate located in your wallet as well!
If you are unable to see these purchases on your ************** profile page after logging in to your account online or via the mobile app, there is a chance you have not completed your online enrollment yet. Please follow the steps below to complete this enrollment and see your account information.
Be sure you are using a laptop or PC
Make sure you are logged out of ALL TSC.com websites
Go to www.NeighborsClub.com
Select Sign In on the left-hand side of the page using *****************************, *******************, and ************
Since weve confirmed you already have an online account, please sign in under the Returning Customer section with your email and password.
Once signed in, you should be prompted to complete your ************** registration
Once registration is complete, you will be able to see your Reward Progress, Member Level Progress,along with your Purchase History and more on your account dashboard.
If its more convenient,or if you would like some assistance with this process, please dont hesitate to simply give our ************** Team a call at ************** during the hours of operation below. Be sure to reference number TSC0485622,and any team member will be able to assist.
Additional ************** information can also be found by clicking the links below:
About
FAQs page
Terms and Conditions
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.*******
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTBusiness Response
Date: 04/28/2023
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
Were sorry to hear youre having trouble viewing your ************** account info. Thankfully, we have verified you do have purchases attached to your account. We have viewed your account as a active loyal account, credited for your TSC card used for transactions. You have 538 active points and 368 pending. You have a $10.00 certificate located in your wallet as well!
If you are unable to see these purchases on your ************** profile page after logging in to your account online or via the mobile app, there is a chance you have not completed your online enrollment yet. Please follow the steps below to complete this enrollment and see your account information.
Be sure you are using a laptop or PC
Make sure you are logged out of ALL TSC.com websites
Go to www.NeighborsClub.com
Select Sign In on the left-hand side of the page using *****************************, *******************, and ************
Since weve confirmed you already have an online account, please sign in under the Returning Customer section with your email and password.
Once signed in, you should be prompted to complete your ************** registration
Once registration is complete, you will be able to see your Reward Progress, Member Level Progress, along with your Purchase History and more on your account dashboard.
If its more convenient, or if you would like some assistance with this process, please dont hesitate to simply give our ************** Team a call at ************** during the hours of operation below. Be sure to reference number TSC0485622, and any team member will be able to assist.
Additional ************** information can also be found by clicking the links below:
About
FAQs page
Terms and Conditions
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
*******
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have spent half a year dealing with an issue with the Producer Pride Defender Chicken Coop. Every call I spend ***** mins and end with "leadership will call me" and they never call or email me. I have had over 15 interactions now with various customer support staff (some more than once).The product was defective and the reviews all state a similar defect with the leaking roof. Instead of a replacement I was sent a replacement part. That part did not fix the issue, the roof still leaks. By the time I received the part and it was installed I was outside of warranty. The original defect I reported when I was still in warranty was never resolved. I am left with a chicken coop that leaks water inside everyone it rains and no one from Tractor Supply that will help me.Business Response
Date: 04/21/2023
Hi,
We have offered to refund 50% back to the customer and refunded shipping costs as well so he can either get this one fixed or put towards the purchase of another one. We also already have given him $300 worth of gift cards and with the discount puts him at about $1,000 total for defective coop.
Customer accepted resolution and stated he would have his contractor get it fixed.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0381335, and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a Tractor Supply credit card back in 2018 and defaulted due to Covid hospitalization. I paid my account in full , November of 2022 I asked for my collection to be removed on good faith . Instead of removing the collection they changed the date of the collection to 22 November 2022 , that makes my collection look recent, this has caused my credit to drop along with being denied several loans.Business Response
Date: 04/12/2023
Customer submitted a ******************** November 2022 for Citibank not removing his account from collections for a good faith gesture due to customer's several medical issues.
Tractor Supply sent customer all Terms and Conditions that are applicable for customers who have a TSC card managed by Citibank November 2022, the BBB was closed.
Customer emailed ******************** Customer Solutions November 2022 to notate another formal complaint that his debt was showing paid but still not removed from collections. Customer noted he will not shop with ******************** until ******************** removes Citibank as our Credit Partner.
Customer must work with Citibank and *************** to have it removed from collections on customer's credit reports.
Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sat. 3/25/23 I tried to do an online order from Tractorsupply.com and use my free SAME DAY DELIVERY from the local store #****. At check-out it wanted to charge me an extra fee to use SAME DAY DELIVERY. I called the local store in ***********, ** # **** and spoke to ****** (last name unknown). He said he was unable to fix the problem and to call the 800#. I called and placed my order for SAME DAY DELIVERY and got a confirmation email of my order # **********. At 5:30 that same day I had not received my delivery. I called the 800# and they called the local *********** store and was told "*********** did not have delivery drivers on the weekends and had not had a weekend driver for weeks." After speaking with a supervisor at the 800# named *********** (last name unknown) he called another local store ********, ** store #**** and was told by the manager they "refused" to send anyone to pick up ***********, ** order and bring it to me. My question is WHY did the manager of the *********** store ****** not inform me that they did not have a driver to bring me my order on Saturday. I never buy the Mare and Foal feed from the ******** store #**** because they never have any in stock. We had a 10 minute conversation about SAME DAY DELIVERY and he had every opportunity to tell me they did not have a driver that day.Business Response
Date: 04/12/2023
I have sent this to the store to contact the customerCustomer Answer
Date: 04/13/2023
Complaint: 19874767
I am rejecting this response because:
Sincerely,
******** *******Customer Answer
Date: 04/13/2023
I am rejecting this companys response b/c I have not received a written response from the manager ******. Only IF and when I receive a written apology letter will I accept the company response.Business Response
Date: 05/02/2023
We have reached out to the store manager at the *************** store location and they will reach out to the customer within 48 hours to resolve this issue.Customer Answer
Date: 05/03/2023
Complaint: 19874767
I am rejecting this response because: The last response from TSC was the SAME as this one...that they have "reached out" to the store...well what did the store say..????
Sincerely,
******** *******Business Response
Date: 05/14/2023
Hello
I have recently transferred to **** from store **** as store manager. ****** the asm is no longer with Tractor Supply. As far as this incident both stores worked together to get the same day delivery to her. Customer solution did send ***** from **** and ****** from **** a country mile for their efforts to satisfied ********.
Thank you
***************************
****Business Response
Date: 05/14/2023
Hello
I have recently transferred to **** from store **** as store manager. ****** the asm is no longer with Tractor Supply. As far as this incident both stores worked together to get the same day delivery to her. Customer solution did send ***** from **** and ****** from **** a country mile for their efforts to satisfied ********.
Thank you
***************************
****Customer Answer
Date: 05/24/2023
Complaint: 19874767
I am rejecting this response because: AGAIN Tractor Supply has NOT fessed up to s******* up, they are standing behind their lying employees instead of standing behind their customers. TSC's store #**** manager ******************************* response on 5/14/23 that two of their employees "***** & ******" (from the two stores #**** & # ****) worked to bring me my delivery SAME DAY is a BLATANT LIE.. The 800# supervisor "***********" is the one who called the ******** #**** store on 3/25/23 and told me that store REFUSED to send their driver to Franklinton #**** and pick up and deliver my feed. Therefore validating ANOTHER LIE toId by a TSC employee. I received NO SAME DAY DELIVERY on 3/25/23. They need to speak with their delivery driver "*****" who called me on Monday 3/27/23 to deliver the feed and I told him NO since it was no longer needed and the SAME DAY delivery was supposed to be made on 3/25/23 but WAS NOT MADE. I spoke with ***** today 5/24/23 who again VERIFIED there WAS NO DELIVERY on 3/25/23 b/c HE was the one who me called on 3/27/23 and attempted to deliver my feed since it wasn't made SAME DAY on 3/25/23...so TSC has AGAIN lied through their teeth. So since the previous manager ****** is no longer employed by TSC then I want a written apology letter from Corporate admitting THEIR S**** UP and that THEY/THEIR EMPLOYEES LIED...!!!!
Sincerely,
******** *******Business Response
Date: 06/06/2023
Hi ********,
Thank you for contacting the Tractor Supply Customer Solutions Team.
On behalf of Tractor Supply, we sincerely apologize for the failure to deliver your same day delivery order created on 3/25/2023. As we review each complaint you've submitted, in addition to the order details, we concluded the order was not delivered due to driver availability. However there is no excuse as you were not made aware of prior to order creation, which is unacceptable. As a result you were inconvenience and out of your need product in the needed time frame.
We understand you depend on us to provide the services in which you paid for and apologize we were unable to do so in a timely manner. We have confirmed you have been refunded for the order as you no longer wanted the product or delivery. Again we sincerely apologize we failed to deliver the standard service that you've come to expect from Tractor Supply.
We take this entire matter seriously and took the appropriate measures to ensure something like this will not happen in the future. We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************;37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a snowblower on 1/28/23 order # ********** from tractor supply online at a sale price of $900.00 reduced from $1039.00.with a delivery date of 2/8/23.Order never shipped its been 2 months and after several calls to customer support being told its processing or on backorder and keep checking my emails still no s owblower .winter is now almost over .I have called at least a dozen times only to get the runaround I have a receipt for the unit as proof. On 3/23/23 I call customer service and was told **** canceled my order due to price discrepancy I called toro and that's not true they don't cancel orders . I believe tractor supply mispriced the product online website and is trying to get out of it.I called my local store and was told if I have the receipt it should be honored..2 months waiting and being lied to for a difference of $139.00 is pathetic on there part. Tractor supply said they would refund me or to choose another snowblower wich at that price are made in ***** junk or a single stage not two stage like I ordered as of now I have been canceled by tractor supply.any help is appreciated sincerely *************************.Business Response
Date: 03/31/2023
Customer had an order created on 01/28. ****************. The order was cancelled by Tractor Supply as we received from the vendor they did not have inventory to support the order at that time. Customer was asked if another item could be obtained in behalf of the prior order being cancelled and the CX refused due to product was from *****.Business Response
Date: 03/31/2023
Customer had an order created on 01/28. ****************. The order was cancelled by Tractor Supply as we received from the vendor they did not have inventory to support the order at that time. Customer was asked if another item could be obtained in behalf of the prior order being cancelled and the CX refused due to product was from *****.Customer Answer
Date: 03/31/2023
Complaint: 19847018
I am rejecting this response because:
Sincerely,
*************************Customer Answer
Date: 03/31/2023
The other snowblower are inferior to Toro I researched them all consumer reviews prove this .I have spent hours researching and do not want a poor quality unit ********** can still get them at 1400.00.So they are available there excuse is bogus.Business Response
Date: 04/11/2023
Hi *****,
We apologize for the delay in getting back to you on your cancelled order. Our Vendor Toro did request a cancellation due to a pricing error and it is very rare that this happens and we apologize for that error. We are happy to look at a comparable item to see what we can do on a price or discount but you would need to provide some sku's on our website. The Toro snow blower you originally ordered is out of stock and will not be coming back on the website until the item is in season again.
Again, we do apologize for this error that was on your order and the inconvenience it has caused you.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0448994 , and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:03/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Online purchase date of 3-20-23, paid for item, and then they sent me an email and said it was cancelled. We called them and got nothing but excuses. This is the second time this has happened (this time we paid over $800.00) and someone needs to stop their false advertisements or they need to be shut down!!Customer Answer
Date: 03/22/2023
They put false advertisements on their sites, all the time, and get by with it. This needs to be STOPPED IMMEDIATELY!!! We called them and they can't even tell us "why" they advertise items that they don't have in the stores to begin with. We paid for, and ordered online, a pellet stove that they advertised for around $800. and said that they had one in the ***************. store. This was a LIE and they cancelled our order, via email (which said our card would not be charged...which is yet to be determined? as we can't believe them at all...I may have to file another claim on this too??) . A while back they had advertised a ****** Cable tool set (at a good price) and we were told that they didn't have that in ANY store, and couldn't buy it. This is an ongoing, LIEING, FALSE ADVERTISEMENT policy that they have and someone needs to take legal action to STOP THEM, and I was hoping it would be the BBB !!!Business Response
Date: 04/06/2023
Hi *****,
Thank you for contacting the Tractor Supply Customer Solutions Team.
Were so sorry to hear about your experience regarding cancelation of your buy online pickup in store order. The order was cancelled due to an inventory discrepancy. However, this item was available to be purchased online and shipped to your local store for pickup or to your home. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0463747, and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 04/12/2023
Their response would be accepted, EXCEPT, this HAS happened several times before!! Their apologies mean nothing to me (heard them before). They need to be FINED for false advertisement, PERIOD!! We did get our stove from Rural King (same stove and cheaper and Rural King delivered it to our home (as they promised!). You (the BBB) need to keep them in your sites, as I'm SURE they'll do this multiple times, over and over (as they've done in the past). Thank you for your help in this matter.Initial Complaint
Date:03/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My cards are constantly being blocked by your payment processor due to multiple orders being processed no one is helping fix this issue.. I have reached out to customer solutions multiple times Please help escalate.see attached screenshotBusiness Response
Date: 03/31/2023
Customer has had two orders to go through on 03/31. Customer had three billing addresses on file. Customer had to use correct billing address for the payment method provided for the order. Customer called in on several occasions which customer was assisted with providing the correct billing address for payment method.Business Response
Date: 03/31/2023
Customer has had two orders to go through on 03/31. Customer had three billing addresses on file. Customer had to use correct billing address for the payment method provided for the order. Customer called in on several occasions which customer was assisted with providing the correct billing address for payment methodCustomer Answer
Date: 03/31/2023
Complaint: 19617052
I am rejecting this response because:
My card is getting blocked still even tho the address is correct now
Sincerely,
*********************Business Response
Date: 04/11/2023
Hi ****,
Thank you for contacting the Tractor Supply Customer Solutions Team, ******************** is a retailer and does not wholesale its products for the purpose of resale and unfortunately does not make specified exceptions. We have included the details of our reseller policy below.
"Tractor Supply Company Reseller Policy
Unless otherwise published for a particular product, or category of products, Tractor Supply Company does not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, Tractor Supply Company reserves the right to limit quantities on orders placed by the same account, on orders placed by the same payment method, and on orders using the same billing or shipping address. Tractor Supply Company will notify you if such limits apply. In addition, Tractor Supply Company reserves the right to prohibit the purchase of any merchandise to Resellers. For the purposes of this policy, "Resellers" are defined as a business or individual who purchases merchandise with the intent to sell it rather than use it.
In addition, Resellers are prohibited from extracting, scraping, mining, copying, or otherwise collecting information from the Site in connection with your sale or another partys sale of products (whether purchased from Tractor Supply Company or another seller) through any channel to downstream customers. Website means any e-commerce website or mobile application where Tractor Supply Company or its affiliates offer merchandise for sale. For the purpose of clarity, the purchase of a product that will be used or consumed as part of a project performed for another person does not constitute a reselling activity.
*************** may be used for personal, family and household purposes only. You agree that you will not use *************** for commercial or business purposes. Resellers are expressly excluded from ***************. If you purchase items in violation of these terms, including reselling, Tractor Supply Company reserves the right not to award *************** rewards, to deduct improperly awarded rewards, and/or to terminate your participation in ***************." This information can be found at the following link, *****************************************************************************************************.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0469047, and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 04/20/2023
Complaint: 19617052
I am rejecting this response because:
I need to have the payment issues fixed...
Sincerely,
*********************Business Response
Date: 04/26/2023
Tell us why here...Hi Thai,
Thank you for your interest in doing business with us. However, Tractor Supply is a retailer and does not wholesale its products for the purpose of resale.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time, or simply give us a call at **************** during the hours of operation below. Be sure to reference number TSC0478108 , and any team member will be able to assist.
Thank you so much for choosing Tractor Supply Company.
*******
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Thank you so much for choosing Tractor Supply Company. We hope you have a fantastic day!
Detailed complaint:
My cards are constantly being blocked by your payment processor due to multiple orders being processed no one is helping fix this issue.. I have reached out to customer solutions multiple times Please help escalate. see attached screenshot
Company: Tractor Supply Company, Inc.
Consumer: **********************
This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.
Please click on the link below to access BBB's *************************** System to read this message.
Go to: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
Enter Code: 53922043-5374F
This is a no-reply e-mail. Replies to this message are not monitored or answered.Business Response
Date: 05/02/2023
As per our last response Tractor Supply is a retailer and does not wholesale its products for the purpose of resale and unfortunately does not make specified exceptions. We have included the details of our reseller policy below.
"Tractor Supply Company Reseller Policy
Unless otherwise published for a particular product, or category of products, Tractor Supply Company does not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, Tractor Supply Company reserves the right to limit quantities on orders placed by the same account, on orders placed by the same payment method, and on orders using the same billing or shipping address. Tractor Supply Company will notify you if such limits apply. In addition, Tractor Supply Company reserves the right to prohibit the purchase of any merchandise to Resellers. For the purposes of this policy, "Resellers" are defined as a business or individual who purchases merchandise with the intent to sell it rather than use it.
In addition, Resellers are prohibited from extracting, scraping, mining, copying, or otherwise collecting information from the Site in connection with your sale or another partys sale of products (whether purchased from Tractor Supply Company or another seller) through any channel to downstream customers. Website means any e-commerce website or mobile application where Tractor Supply Company or its affiliates offer merchandise for sale. For the purpose of clarity, the purchase of a product that will be used or consumed as part of a project performed for another person does not constitute a reselling activity.
*************** may be used for personal, family and household purposes only. You agree that you will not use *************** for commercial or business purposes. Resellers are expressly excluded from ***************. If you purchase items in violation of these terms, including reselling, Tractor Supply Company reserves the right not to award *************** rewards, to deduct improperly awarded rewards, and/or to terminate your participation in ***************." This information can be found at the following link, *****************************************************************************************************.Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on feb 7th we bought a stove through the store on line and used our credit card. bsnk says it was fine. they said it was not do they 1st put on 2 credit cards. 1 for ****. 2 one ******. for a total of2******. then they transferred it to our credit card. stove never showed so on Feb 13 we cancelled order. never seen/ took possession of said *****. still in ********* for how long. Now no stove and No return of our **************. made many calls to manager ****** and 4 to customer solutions. nothing has happened and are having to make payments on something we never got. will not return our money. please help us get our money back or suggest someone else who will help usBusiness Response
Date: 03/24/2023
Thank you for reaching out, we created case TSC0450829. We are looking into this and should have an answer within the next few business days.Business Response
Date: 03/28/2023
We have found that the customer has received a check refund and cashed it on 3/27/2023Business Response
Date: 03/28/2023
Customer was refunded by check on 03/15 for the amount of $2,525.98. This will take **** business days for the customer to receive.
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