Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a trailer from their Ridgecrest ca store on 1/17/2025 and they were supposed to handle the registration with the *** they failed to do so and the temporary registration expired on 4/17/2025 I called the store and was told the paperwork was sitting in a pile waiting to go cause they had no store manager. I talked to the store and they said they would get my paperwork to the *** and as of 5/09/2025 the *** still has no record. And now I will have to go to the *** and pay extra fees to get it registered myself

  

  Business Response

  Date: 05/10/2025

  Hi *******,
  We are so sorry to hear about your experience regarding the utility trailer you purchase from our RIDGECREST CA store. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure this is addressed properly, and to ensure you are provided with the best possible resolution, we will discuss this matter with the District Manager at this location and have them reach back out to you directly within 48 hours. Again, please accept my deepest apologies and know we truly value your satisfaction.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to give us a call at ************* during regular business hours provided below.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23308640
  
  I am rejecting this response because: I don't believe they will get it done and now I still have to pay the extra *** fees to do it myself, which I already paid when I bought the trailer. Also I can't even use my trailer cause it's not registered. I want a refund of the *** fees I paid to tractor supply so I can get it registered. I was also already told corporate would reach out and they never did. At this point I'm ready to bring the trailer back and get all my money back and never shop there again. I spend a lot of money at this store and this is how I'm treated. SHAME
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/16/2025

  Hi *******,
  
  I am so sorry for any issues you have experienced or any delays in reference to obtaining the paperwork for your recent trailer rental. I have spoke with the store's management confirming they have reached out to you directly regarding this matter and provided an update with a resolution as well. Per store's management, they have confirmed paperwork details have been successfully sent over to the *** at this time. In addition as a result of the inconvenience experienced a free trailer rental was also offered to you. 
  
  Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again.  Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23308640
  
  I am rejecting this response because: I am still waiting for my plates. And will be checking *** if they even have the paperwork. Also this was not a rental it was a purchase of a trailer. And a free trailer rental doesn't do me any good as I use my trailer for one purpose and installed equipment to do so. So your free trailer rental will not do I have spent thousands of dollars at this store on various other items and this is a ridiculous way to conduct business. The lamest excuse was that the store had no manager for awhile that was what I was told for the reason they didn't get my paperwork to the *** in a timely manner. So it looks as if the store employees cannot do there job unless a manager is on them to get it done. It probably don't matter to tractor supply but they have lost a customer for life and I will never recommend anyone shops there 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct. 24, 2025; I purchase 5 Gal. Bk. of Lexington Fence Pro Latex Paint. The paint was purchase for purpose of painting my fence. The paint was stored in my garage until 05/06/2025 due to weather conditions not fitting for painting outside. May 6, 2025 I open the paint container and discovered the paint was lumpy which highly unusual for a Latex paint. I returned the paint back TSC and requested a refund. I attempted to explain that product was bad when it sold to me. I was denied refund and was told the manager was not there. There was no sticker to the shelf life of Latex paint on the can, which is a water base paint that normally don't go bad.

  

  Business Response

  Date: 05/09/2025

  Hi *****,
  We are so sorry to hear of the poor experience you have had with the paint you purchased from our *************, KY store. This is not the quality of product we pride ourselves on and appreciate you bringing this to our attention. Your purchase was made in store, and it has exceeded our ***** day return period, so the Store Manager will have to approve any type of refund or exchange.
  We will discuss this matter with Store Manager at our *************, ** store and ask them to contact you within 48 hours. Again, please accept our most sincere apologies and know we truly value your satisfaction.

  If you have any questions, or need any further assistance, please dont hesitate to simply give our Customer Solutions Team a call at ************** during the hours of operation below.

  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove over 50 miles from ************, a journey of about an hour, to pick up a 790-pound safe I had purchased from *********** tractor supply. Upon arrival, an employee directed me to back my pickup truck to a gate where a forklift would be used to load the safe. However, despite the obvious risks involved, the employee informed me that I might need to assist in laying the safe down once it was on my truck bed. He then grabbed another worker to ********* the safe was being tilted onto my truck bed, I quickly noticed that if laid flat, it would strike the rear glass window. To prevent this, I suggested to the other helper that we push the safe back together to keep it upright so the forklift could adjust the positioning. At this critical moment, the helper abruptly released his grip without any warning, causing the safe to crash directly onto my left foot, breaking my trucks tailgate in the ********** left foot is now in extreme pain, and the injury feels like it may have impacted the bones, making every step excruciating. My right leg was also struck by the falling safe, adding to the physical ********* I remained trapped with my left foot pinned under the 790-pound safe, a manager arrived but only began talking about safety issues without offering any immediate assistance. It took a full minute before this manager operated the forklift to slightly lift the safe, finally freeing my injured foot.What happened next was even more concerning: all the employees quickly disappeared without asking if I was injured or if my vehicle was damaged. I firmly believe that, as a matter of basic safety and customer service, your store bears full responsibility for properly loading such heavy merchandise without requiring customer assistance. Failing to do so directly resulted in significant injury to my feet and damage to my vehicle.On tractor supply website states clearly that they are responsible to put merchandise up for customer.

  

  Business Response

  Date: 05/08/2025

  Hi Zhenwei,
  We are so sorry to hear about the poor experience you had while picking up your safe from our *********** CA store. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure an incident report was completed, and to ensure this is addressed properly, we will discuss this matter with the District Manager and have them reach back out to you within 48 hours. Again, please accept our deepest apologies and know we truly value your satisfaction.
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to give our customer solutions team a call at ************* during regular business hours provided below.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email address keeps getting putting onto someone elses Tractor Supply Account. I've called multiple times to get my email removed from their system to no avail. I've sent unscribe requests as well. I used to have a tractor supply account but I was getting emails for someone else. I went into a tractor supply store to have my email address removed from the other persons account. At first it was successful but has since been added back. I keep getting emails about their account as well as payments they are making on their Tractor Supply Credit Card. No matter what I've tried I cant get the spam to stop. The last time I called in about it I was told that they'd put something in their system to keep my email address from being used.

  

  Business Response

  Date: 05/06/2025

  Hi Mac,
  Were so sorry to hear you have been receiving emails for purchases you did not make. This is not the type service we pride ourselves on and appreciate you bringing this to our attention.

  After researching your issue, we were able to confirm that we do have a customer with a similar name and email address as your. Your email address was in fact listed on their *************** account. Every time they make a purchase you are receiving an emailed receipt since your email is listed on their account.

  We have removed your email address from their account and will reach out to the customer listed on the account and walk them through updating their email address. Please keep in mind any time we make changes like this it can take a full 14 days to cycle through all systems. If you receive one or two more emails over the next few weeks, this is why.

  If after 14 days you continue to receive emails for this customer, please call us at ************* so we can help. Again, we are so sorry for any inconvenience this may have caused you and appreciate you giving us the chance to help.

  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the $250 tsc gift cards from fry's grocery store, there are still $134.22 left on the card but either Fry's or Tsc co. canceled my card, so I lost that money and both store saying they don't know about it, both store keep telling me to call other ******** I am fed up by them.Please help getting my money back.Thank you

  

  Business Response

  Date: 05/16/2025

  Hi ******, We are so sorry to hear you are having issues with the gift card you purchased at *****. In order to best assist you, please give our customer solutions team a call at *************. Be sure to have your original purchase receipt and gift card number available. Without the original purchase receipt and/or gift card numbers we will not be able to locate any details for your gift card so it is very important that we have this information. Again, we are so sorry that you have had a poor experience and we appreciate the chance to be here for you.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 05/16/2025

  Here are the original receipts and gift card 

  

  Business Response

  Date: 05/16/2025

  Hi ******,

  I am so sorry for any issues you have experienced with your respective gift card purchased at *****. As a result of this being purchased through a third party we are unable to assist with any gift card services or information. For assistance with your gift card and any related issues please work directly with *****. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this item and paid for it on April ******************************************************************************************************************** not but I would like to find out about this order it was ******

  

  Business Response

  Date: 05/05/2025

  Hi *****,
  
  I sincerely apologize for any delays or issues you've experienced at this time. Upon reviewing the provided screenshots of your order details it has been confirmed your order was not placed with "**************************" which is our company's website and only website. 
  
  The company/website associated in the provided screenshots are not associated with The Tractor Supply Company in any manner. Additionally, due to making a purchase with the respective company, we recommend disputing the charges with your financial institution for further safety purposes if it was not an intended purchase. I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  off the phone with a *** from Pit Boss grills. He wanted to send a heating element for me to ***lace it in a smoker that was used once. It doesn't heat up. The drip pan does not come out. And I told him I was not comfortable doing that due to fire, explosion, etc. He said for me to take it back to tractor supply. It says on the sheet do not take back to the store and yet he says to do that. He wants me to to fix it myself and I said please send somebody out here to do it they said no. So I want a whole new unit that's already put together.i asked his boss, man would not give his name, he said the same thing, back to the store. I have to find a truck to take it back I borrowed a truck to get it to my house. I'm getting the round and round for this for an item that cost over $400. Either sending my money or send me a ***lacement. They have my name and phone number and a smoker product serial number everything on the file that you just created not 10 minutes ago. This is ridiculous that they think I could install it myself with safety issues. And if I do that and something were to happen I will have my wife ***. So either send me theon the sheet do not take back to the store and yet he says to do that. He wants me to to fix it myself and I said please send somebody out here to do it they said no. I want a whole new unit that's already put together. The I asked for the manager or his boss that man got on the phone would not give me his name, he said the same thing take it back to the store. I have to find a truck to take it back I borrowed a truck to get it to my house. I'm getting bs for an item that cost over $400. Either sending my money or send me a ***lacement.They have my name and phone number and a smoker product serial number everything on the file that you just created not 10 minutes ago.This is ridiculous that they think I could install it myself with safety ********* either send me the $427.98 or send me a new smoker. The passing of the **** is ridiculous.

  

  Business Response

  Date: 05/05/2025

  Hi ******,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I am so sorry to hear about your experience regarding Smoker being defective, that was purchased at the *********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. Upon review, your purchase was made on 11/29/2024, as a result it is currently outside of our company's ***** day return policy period.  
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Please be mindful the final decisions regarding any replacements or reimbursement is up to the store's management. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that my refund for $427.89 will suffice.  I am not proficient on the putting together and taking apart of the smoker.  this could be a fire hazard of dire consequences.  A *** from he company SHOULD NOT HAVE SUGGESTED THIS - TWO DIFFERENT REPS.  
  Sincerely, 
  
  ****** *******

  **************************

  ****************************

  **********

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Tractor Supply store in *****, ** sold me a new trailer on 03/29/2025. On 04/21/2025, I called the *** to get an update on my registration. The *** told me they hadn't received any paperwork from Tractor Supply. On 04/22/2025, I called Tractor Supply and spoke with *****. He told me they hadn't sent the paperwork to the ***, because they wait until they sell 10 trailers before they send any paperwork to the ***. Anyone selling a trailer or vehicle has to get the registration paperwork to the *** no later than 15 days after the sale. I called the *** again on 04/29/2025 and they still have not received anything from them. It has now been 30 days since they sold me the trailer and the *** has still not received the registration paperwork from them. I would like to return the trailer to them and receive a refund of $1,087.49 that I paid for the trailer.

  

  Business Response

  Date: 05/02/2025

  Hi *****,
  

  I am so sorry to hear about your experience regarding obtaining registration papers for your trailer purchase at the *****, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Please be mindful the final decision regarding reimbursement or return of an in store purchase outside of the return policy period is up to the ******************* Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23266023
  
  I am rejecting this response because:  I wish to return the trailer to Tractor Supply Company and receive a full refund of $1,087.49 for the price of the trailer.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 05/06/2025

  Hi *****,

  We are sorry to hear you'd like to return the utility trailer you purchased. Because this purchase was made in store, you will need to work directly with the **************** team to discuss your return options. Our ***** CA store can be reached by calling *************.

  If you have any other questions, or need help with anything else, please don't hesitate to reach out to our Customer Solutions team at *************.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

   

  
  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23266023
  
  I am rejecting this response because: I have contacted the Tractor Supply Company in *****, ** where I purchased the trailer, and they have told me that they will not allow me to return the trailer for a refund.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 06/13/2025

  Hi *****,
  
  As previously advised the respective purchase is outside of our 30 day return policy period from the date the purchase was made. Additionally, because this purchase was made in store, the final decision on any return or reimbursement is up to the store's management. Our ***** CA store can be reached by calling *************.
  
  For more detailed information about our Return Policy, along with some Return Policy FAQs, just click the link to visit the Tractor Supply Company Return Policy page on our website.
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran. Back in in February I purchased (online) a Propane Tank from Tractor Supply (TS). After I it was brought to a propane dealer to fill, gas would not come out of it when hooked up to a heater. It was brought back to the propane dealer to check (it was very heavy at this point), and he diagnosed a defective valve. He determined that it was too dangerous to put the full tank with the defective valve in a vehicle, and volunteered to keep it in his storage yard for up to 30 days so Tractor Supply could pick it up, or he could dispose of it safely. I emailed TS for instructions on what to do. It took them two weeks to reply. They apologized for the late reply, and said they would have someone contact me. I responded that, due to my medical condition, to contact me by email. I have since been in/out the VA hospital for a surgical procedure and physical rehab. On my return, I was shocked to see that they had not refunded my account or even replied. They completely ignored me after the initial apology/reply. At this point it has been more than 60 days, way over the 30 days that the Propane Dealer said they would store the tank. I am on a fixed income, and this ongoing issue is affecting my health and ability to purchase some of my medications. My grandson is trying to help me. He is something they call an Influencer on the Internet, and he is planning to publicize this widely unless it is resolved immediately. I have attached all emails sent regarding this complaint, and my Grandson also has sent them by ***** to *** ****** the *******************. My Grandson says he will also help me dispute this charge with **** if necessary. I am giving ** one last chance to remedy this awful situation. (I have added $27 to the resolution amount, as that is the amount I paid to fill the defective tank at the propane dealer). Again, if you choose to reply, email me (do not call) as I am taking medication and need to rest during the day.

  Customer Answer

  Date: 04/28/2025

  It says under refund none provided. I thought that I put the amount when I filed. The amount of the settlement requested is $142.60. 

  

  Business Response

  Date: 04/29/2025

  Hi ****,
  We are so sorry to hear you have had such a poor experience with the propane tank you purchased from us. This is not the quality of product we pride ourselves on and appreciate you giving us the chance to make it right.
  We have reviewed the details of your order, and have confirmed a full refund in the amount of $115.60 was processed on 4/28/2025. Please allow 3-5 business days to see this refund back in your account.
  We have also sent a $27 E-Gift Card to your email. Please keep in mind that it may take 24 hours for this E-Gift Card to arrive in your email. This gift card will not have an expiration date and can be used either in store or online. Again, please accept our most sincere apologies for any inconvenience this may have caused you and know we truly value your satisfaction.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  Tractor supply is a wonderful company. Although I am disabled and cant go to their retail store very often, I am always sending my friends there to pick up needed items for me. They have wonderful and unique items at extremely good prices  the people who work in the stores are friendly and genuinely helpful.

  This is the first time in over 50 years that I ever had a problem. The product issue was not their fault, as they had absolutely no way of knowing that it was defective from the manufacturer until I actually had filled it at a propane dealer and let them know about it. They DID drop the ball somewhat in rectifying the problem in a timely mannet. I am convinced now that it was just a mixup in communications, which can happen in any company. In any case, once in 50 years is a pretty good track record, better than most of us have! :-) We all make mistakes, but the true measure of an individual or company is how they respond to it once its pointed out. Tractor supply may make occasional mistakes like all of us, but they step up to the place and solve the issue when they do. I will continue to be a customer for life.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is wholeheartedly satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed online order for pick up later in day and found prices higher (about 20%) for some items. When order picked up and I asked why, was told "corporate" would be notified as individual stores have no way to change prices online. Placed order last week for ****** Beef and brown rice. Product was ***** on line. When I picked it up, went and checked price in store and it was *****. When I asked person that brought out the order, I again asked about price difference but was told that it was a convenience fee for them loading products on cart and compared it to a GrubHub delivery. I explained this was not universal for all online purchases and was told I would have to contact "corporate" about that. If it is more to place online order, that should be plainly stated when order is placed. Another store clerk told me to just come in and not to place online orders, they would just load for me in person. ***** vs. ***** is significant cost increase . In neither case was I offered credit back for the increased price.

  

  Business Response

  Date: 04/22/2025

  Hi *****,
  We are so sorry to hear about your poor experience at our *********** store. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  Pricing does vary on specific prices. This is why we have a best price guarantee policy stating that we will price match in store prices with the prices listed on the TSC website. However, if you are placing an in store  pickup order, the prices should be exactly what it shows online once you select the pickup location.  To answer your question regarding the store adding a fee on to store pickup orders, this is not something we do. 
  We reviewed the charges for your most recent order and confirmed you actually received a 10% discount that took $5.60 off of your total for an active promotion. To make sure all of your questions are answered in more detail, we will discuss this matter with the District Manager at this location and, if you dont mind, Ill have them reach back out to you within 48 hours. The District Manager will be able to provide you with accurate information and will be able to make changes as needed at the store level.
  If you ever have a price match request you'd like to make for an online order, please give us a call at ************* and we will be happy to take care of you. Again, please accept our deepest apologies and know we truly value your satisfaction.