Business Profile

Farm Equipment

Tractor Supply Company, Inc.

Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

439 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase tractor supply brand county line well pump.The thumb failed, located. The receipt store declined to honor factory warranty, which is two years.The pump is eleven months old They try and force you to purchase the extra warranty. They get them to cover it. Y pay tractor supply for a two year warrant.Y, when it comes with a two year warranty I am told to contact the manufacturer to get my pump replaced to do so first of all, they're not open on Sunday. That attempt was made second of all to go do the manufacturer. What do I gotta do? Wait 2 weeks the a month and go without water. Until now, the factory Get the stuff together and replace with my pump. This is absurd, unacceptable and ridiculous. And if they're going to sell products, they should not advertise on the outside of the box, a warranty and not honor it
Customer Answer
Date: 05/01/2025
I haven't heard anything
Business Response
Date: 05/02/2025
Hi *******,
We are so sorry to hear you are experiencing issues with the County Line Pump you purchased. This pump does come with a one year limited manufacturers warranty.
After the original return period of ***** days expires, we have no choice but to refer you to the manufacturer to file a warranty claim. It will then be the manufacturers sole discretion on how to proceed. You made this purchase on 5/13/2024 so you are still within the one year limited warranty period that the manufacturer offers.
To address your concerns about the "extra warranty" you mentioned; the store was referring to the Power Plus Protection Plan we offer. The Power Plus Protection Plan is actually an extended warranty that Tractor Supply offers customers on most products. This protection plan has to be purchased within 30 days of making your purchase and it would kick in after the manufacturers warranty expires.
To file a warranty claim you will need to contact the manufacturer, *******, at **************. Again, we are so sorry for any inconvenience this may have caused you.
Customer Answer
Date: 05/02/2025
Review the screenshot provided , as in the manufacturer's warranty and uh, the response from the factory. How about the manufacturer's warranty?Requires you to handle the warranty in store

Why would you be so difficult to your customers and require them to go through all kinds of b.S wait for a new pump, possibly have to return the old pump. When it could all be done right? There makes absolutely no ******** you guys only care about the dollar?And you don't care about your customers, apparently
Business Response
Date: 05/02/2025
Hi *******,

I sincerely apologize for any inconvenience you may have experienced at this time and for any issues encountered with your purchased "CountyLine 1/2 HP 115/230V Electric Shallow Well Cast Iron Jet Pump, 8.5 GPM". As previously advised, by reaching out to our ************************* line at **************, you can speak to a representative regarding repairs, warranty information and replacement parts for our entire line of exclusive brand products such as your "CountyLine 1/2 HP 115/230V Electric Shallow Well Cast Iron Jet Pump, 8.5 GPM". They are a great resource should you need any further assistance down the road! Again, I am so sorry for any inconvenience this may have caused.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:04/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want the email of the regional director or person in charge of the Minnesota stores. On 4/19/25 I have photos of a purchase of a lawn mover from your ********** store that is clearly used and the store tried to sell it as new. The tires were worn and cracked, rusted out blade, and dead grass clippings still in the machine. I was handed an open plastic owners manual that was damaged by water because it was open and USED!!! When asked if this was a return the worker said no, that I was used for demos to cut the landscaping in front of the store. So the used lawn mower is trying to be sold to me as brand new never been used? The worker said the company doesnt deliver, and the other model in the back has a dead battery and flat tires. I asked to have the model shown in front of the store and the worker was annoyed.The model in front of the store had brand new tires, never been used, the manual and sealed package with key was attached. I have PHOTOS of this lawn mower that the worker put on the trailer we had to rent because the worker he said the store doesnt deliver and never checked inventory to to have it delivered directly to our house.
Business Response
Date: 04/22/2025
Hi ********,
We are so sorry to hear about the poor experience you had while shopping at our MANKATO MN store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
To make sure this is addressed properly, and to ensure something like this does not happen again, we will discuss this with the District Manager and have them reach back out to you within 48 hours. If you do not receive a call back from the District Manager within 48 hours please give us a call at ************* so we can help. Again, please accept our deepest apologies and know we truly value your satisfaction.
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up auto payment for a purchase of a zero turn mower the deal offered to me was 0 % interest for 4 years my payment was $85.00 per month which would have paid the loan off in 4 years. After the first 2 months TSC started taking a lot more out of our account unauthorised I have our bank and TSC payments ! When I called to complain TSC *** was very uncooperative and it made me angry, I used my USBank offer of 18 months balance transfer it was sent to TSC 04/04/2025 well they closed my account which I didnt know about so me thinking my balance transfer was complete TSC turned in on my perfect credit rating and now it has dropped from 760 to now 640 I be need help I have all the paperwork *** ********* Ps the balance transfer is still in waiting they are telling me I have to pay cash or check I cant do that!
Business Response
Date: 04/19/2025
Hi *******,
We are so sorry to hear of the poor experience youve had with your TSC Personal Credit Card account. For security reasons, only our partners at ******** can see your account, banking information, and terms of your card agreement. Here at Tractor Supply Customer Solutions, we are not able to have access to your personal information, such as your social security number, needed to access your credit information. You will have to work directly with Citibanks TSC representatives for a resolution. ********* can be reached by calling ************** between the hours of 8AM and 5PM EST, Monday through Friday. Again, we are so sorry that this is not something we can assist you with.
Initial Complaint
Date:04/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** order placed 04/13/2025 No movement, no delivery no reply from tractor supply.
Business Response
Date: 04/21/2025
Hi *******,

I sincerely apologize for any delayed responses. Upon reviewing your online order, we have confirmed the order was shipped but dont see any recent updates or movement on the ***** tracking number. As a result, a refund was successfully processed for your online order as of 4/19/2025. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience experienced.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 9, 2025, I purchase blasting grit at tractor supply in *********. I used some to clean metal but it jammed up my grit blasting gun. I called tractor supply, and I told them what happen. I asked if they were having problems with this brand of blasting grit. Of course, their answer was no, and I must be doing something wrong. This is the first time I purchase this product form them. They have refused to take product back per assistant manager. They say the product may be damp and may cause the jamming problem. They keep this product in a shed outside the store. Maybe tractor supply is the problem.
Business Response
Date: 04/17/2025
Hi ******,
Were so sorry to hear about your experience regarding the blasting grit you purchased from our ********* store. This is not the quality of product we pride ourselves on and appreciate you bringing this to our attention.
I will be sure to discuss this issue with the Store Manager at our ********* store to make sure this is addressed properly and to try and prevent something like this from happening again. Since your purchase was made in store we do not have a way to issue you a refund for this product. Instead, we have sent a $20 E-Gift Card to your email that you can use to purchase a different product either in store or on the Tractor Supply website. Please note this gift card may take 24 hours to arrive and it will not have an expiration date. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to give our Customer Solutions team a call at *************.
We are passionate about serving our customers and appreciate the opportunity to be here for you.

Customer Answer
Date: 04/18/2025

Complaint: 23214192

I am rejecting this response because: Your company can if they want to give me a refund of $15.14. All you would have to do as a company have me return the product to your store with receipt and issue a refund and then you can send it back to the maker of the blasting grit. Or you can send me refund by US mail. Listen here the product is defected and please issue a refund. It is not my fault that this product does not work as it should.

Sincerely,

****** *******
Business Response
Date: 04/21/2025
Hi ******,

I am so sorry to hear about your experience regarding your purchased blasting grit from the ******, *******; store location and the item being defective. I understand how frustrating and time consuming this process may have been. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. As a result of your purchase being made in store, the final decision regarding any reimbursements or returns is up to the Store's Management.

For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 04/21/2025

Complaint: 23214192

I am rejecting this response because: tractor supply customer service cannot or will not issue a refund. This is why I contacted BBB because when I called tractor supply
about the problem with the product the answer was no refund or return of the product blasting grit total price15.14 cents and that was the answer from assistant manager.
They acted like I cause the problem with the blasting grit product. Which the product they sold is defected.

Sincerely,

****** *******
Customer Answer
Date: 04/22/2025
Not a good product. Read some of the reviews.
Business Response
Date: 04/24/2025
Hi ******,
Thank you for sending in a photo of your purchase receipt. Our Customer Solutions team does not have a way to issue a refund for purchases made in store as we can not access your credit card information. This is why we sent a $20 E-Gift Card to you in place of a refund. We understand you are still upset so we will discuss this with the District Manager for our BELTON TX store and have them reach out to you by phone so you can discuss it with them directly. Please allow 48 hours to receive a call back from the District Manager. Again, please accept our most sincere apologies.
Customer Answer
Date: 04/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sister was killed in car accident and had to leave out of town for few days. Upon my return realislzed I had forgotten to make my tractor suppy card. It was due on the 10 th and returned home on the 14th when thse sent an email that my payment was past due and changes were made to my account and I mediately made payment to bring it current. The letter on my account stated they lowered my credit limit from $6000.00 to $ ******. I thought this pretty drastic after being a customer for for years and never was late. The letter stated reasons but nothing specific. I contacted them to reconsider and was basically given the run around that they had sent the letter and such which it explained everything. I informed her of my payment history and loyalty and had always paid on time as well as the circumstances. I also informed her it was not a money issue just a mistake on my part. She apologize but there was nothing they could do. This has had a drastic impact on my credit. If my other account holders inquire this will be a domino affect for one mistake is unreasonable. I formally asked if she could have someone in account to call me so she but me on hold and then came back with she talked to them and everything was explained in the letter. So this the only recourse was to file a complaint that will ****** inform others this could happen when doing business with them. I do jot plan to close my account but will do business elsewhere.
Business Response
Date: 04/16/2025
Hi *****,
We are so truly sorry for your loss and want you to know you have our deepest condolences.
We also want to apologize for any inconvenience youve experienced with your TSC Credit Card account. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal Card account or banking information. All TSC Personal Credit Cards and TSC Business accounts are solely handled by *********. You will have to work directly with ********* to discuss any issues or file any disputes. You can contact a Citibanks TSC Representatives at ****************. Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, please accept our most sincere apologies for any inconvenience this may cause you.
Customer Answer
Date: 04/16/2025

Complaint: 23208817
I am rejecting your response because:
Dear Citi, I have called and spoken to a representative who was unable to assist me and denied me to speak someone higher. I feel that this reduction of credit was unwarranted. After doing research I was advised to ask you to reconsider this decision as this is an unusual and drastic reduction with excellent on time history. I would like someone to call me professionally to explain this. Thanks and Blessings

Sincerely,

***** *****-*****
Business Response
Date: 04/19/2025
Hi *****,
We understand your frustrations and hope that ********* will be able to provide you with the resolution you are seeking. Unfortunately, here at Tractor Supply Customer Solutions, we have no way to make any changes to your credit limit or your credit report as we can not access your TSC Personal Credit Card account in any way. For your protection, we are not able to have access to any of your personal information, such as your social security number, needed to access your credit report. This is why all TSC Personal Credit Card accounts and ********************** Business Accounts are handled by *********. They have their own customer support team that has to assist with these types of accounts. Again, we are so sorry that this is not something we can help with.
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My tractor supply credit card has been getting a charge on it from a internet channel from *********, **. They still expect me to pay this amount while I wait for them to research it. This amount is just for March. It's on April's bill again by hundreds of dollars. It needs we fixed asap
Business Response
Date: 04/12/2025
Hi *******,

I am so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the Tractor Supply Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Therefore we are unable to make any billing adjustments or account changes. As a result, we recommend to continue working directly with ********* regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Request to speak with a supervisor where needed. Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience experienced.

The TSC Customer Solutions Team

*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:04/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At least 6 times I've unsubscribed from your marketing communications and yet they continue to come.Remove my email address from all communications and delete my account entirely.
Business Response
Date: 04/11/2025
Hi *******,

I sincerely apologize for any inconvenience experienced in your attempt to unsubscribe from our mailing list. I am so sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future. Please keep in mind, if youre a member of our *************** you will still receive ************** reward emails.

These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. And dont forget, if you change your mind down the road, you can always sign back up on our website!

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First I would like to say this is the only issue I have had with Tractor Supply is this oven which Grand Teton makes which is near impossible to get in contact with Grand Teton. I bought the stove from here so hopefully between the 2 companies I can get my money back.These ovens are very heavy & at first we got wrong size oven & had to take it clear back which is over an hour round trip. The oven & parts was near $2,000. Then help with installation was an additional $1000.Then we spent an additional $100 for a base for it to sit on. Flimsy hose keeps tearing to vent air out or in. Stove sat here for a month before we could get it hooked up. Oven ran for less than a month when 3 major parts went out, which company has to send ******* still don't have. Pellets are about $7 a bag & this thing eats a bag or 2 a day. Which that adds up, I wanted a wood burning oven but guy at ********** Tractor talked me into pellet oven. Oven is supposed to heat 3000 square ********* have to run 3 additional space heaters just around rooms where oven sits & our whole other half of building isn't getting any heat at all from oven. I like the look of oven. I wanted to cut out my gas use due to being sky high however now we have had to go back to using gas heat as well as 3 extra space heaters even when this oven worked. At this point I would rather have my money back for the oven, however it's so heavy I can't lift it ************** said we only had 30 days with them, which it sat here for 30 days before being connected. For the few thousand dollars we spent on this oven it should be working & heating the 3000 feet it claims to heat yet it's not. We tried to complain to ********************************** & got no where. I would like someone to pick the item up & for our money to be given back or a refund without return would work too. We had to make a huge hole in our brick wall. The whole ordeal has been less than pleasant. Last week it's sat here non running. Just really not happy with it.
Customer Answer
Date: 04/08/2025
Tractor Supply ********** Kansas
Address: ************************************************
Phone: **************
Customer Answer
Date: 04/08/2025
Address: ************************************************
Phone: **************
Business Response
Date: 04/19/2025
Hi *******,
We are so sorry to hear of the issues you have experienced with the Grand Teton stove you purchased. We need to locate your purchase receipt so we can best assist. Please provide us with a photo of your purchase receipt or online order confirmation. If you do not have your receipt anymore, we may be able to find it using the following information:
Purchase Date:
Estimated Amount:
Product SKU#:
City/State of Store where purchased: **********, **
Tender Used (i.e. cash, card, gift card, etc.):
(if a card was used, please include the last 4 digits)
Once we are able to locate your receipt will be happy to assist. If you do not want to provide that information here, please give our customer solutions team a call at *************, and any team member will be happy to help.
Customer Answer
Date: 04/20/2025
I added the receipt please let me know if you got it
Customer Answer
Date: 04/20/2025
receipt is loaded, please let me know if you got it or not.
Customer Answer
Date: 04/21/2025

Complaint: 23128019

I am rejecting this response because: We waited 3 weeks for the parts for this oven to fix it. I have no insurance since moving here, my back is killing, I have 6 slipped discs in my back & some in my neck, ruptured discs, pinched nerves, I am in severe pain. I spent all day yesterday taking oven panels on & off, installing these 3 major parts which by the way had not 1 stitch of instructions. Get done on Easter by the way, this is how I spent my Easter. Nothing works at all still. We go drive clear across town where they said they had a fuse for this oven & they didn't so we spent the rest of the night looking for a fuse that is no where and never found it. We have 50 birds, 3 dogs and ourselves in here freezing most of the time, we can't turn on the gas because the bill is already several thousand dollars for only a couple months, which the real estate agent lied to us about the cost of the bills. At this point I am so frustrated with this oven after spending that kind of money on it & to run into non stop issues after only less than a month of use. Maybe 2 weeks we used this oven. Something needs to be done because this is just ridiculous.

Sincerely,

******* *****
Business Response
Date: 04/21/2025
Hi *******,

I am so sorry to hear about your experience regarding your purchased pellet stove from the **********, KS store location and the item being defective. I understand how frustrating and time consuming this process may have been. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. As a result of your purchase being made in store, the final decision regarding any reimbursements or returns is up to the ******************* considering the purchase is outside of ***** day return policy period.

For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 04/27/2025

Complaint: 23128019

I am rejecting this response because: Hello, yes we just keep running into problems with this oven, now they sent us another mother board because the first one they sent us was faulty. We have shown photos to ** on how it's hooked up & they say I did it right and still oven is just defective and non working. Really wish I had went with a wood burning stove because this oven just has too many parts that all need to be running smoothly to maintain the use. Mostly the oven has sat here non working since we bought it. We had to take bricks out of the school building wall to vent this outside and that looks awful, & for the thing to not be running is so upsetting and frustrating to us. When the oven did run for a brief time it took so many pellets we're **nstantly buying bags of pellets & oven is just really expensive to run. Tractor Supply guy at store talked us into this oven saying it was more **st effective than the wood burning stove & he suggested this oven at the ********** location and really don't see why he would suggest this oven when we have had so many problems & it is so expensive to run. Really wish I **uld just return the oven or get my money back. However the hole in the school building wall we had to make to vent this would **st a fortune to repair. I am really **ncerned about what happens when the warranty with ** runs out and what is going to happen when these parts break down again and again. Really thought this was made better and we have had nothing but problems and mostly oven has sat here non functioning. We bought oven because our gas bills were so high we thought we **uld use this to heat the house, the heat doesn't go the *********************************** the one room when the oven does run, it's supposed to **ver 3000 square feet which again ********** Tractor Man told us this oven would heat the whole first floor of the school building which it didn't do at all, only heating the one room. Also we were using up to 2 bags of pellets per day when the oven worked & take that times a 30 day month that really adds up. We maybe got to use the oven for maybe a few weeks I would say before the oven issues started and still have a non working oven, Any way please do something about this oven. Sincerely,

******* *****
Business Response
Date: 04/29/2025
Hi *******, we understand your frustrations and do apologize that you have had such a poor experience. As we previously mentioned, this purchase has exceeded our ***** return period, and since it was purchased in store, the final decision is left up to the Store Manager. I will send your contact information to the District Manager for our ************* store and ask them to contact you. Please allow 48 hours to receive a call back from the District Manager. Again, we sincerely apologize for any inconvenience this may have caused you.
Customer Answer
Date: 04/30/2025

Complaint: 23128019

I am rejecting this response because: We haven't heard back from Tractor Supply about the oven, the oven is still non working and the other day we saw a wood burning stove at another store for $500 & really wish I would of waited and bought a wood burning stove. I wish Tractor Supply would refund some of my money if not all for this oven as it's really been a major hassle and disappointment. The cost of the oven was outrageous , then the hole we had to put in brick school building wall looks awful. The amount of pellets this oven takes when it ran is just insane. Really have this large metal object, oven sitting here that does nothing. We're sent 2 ****** boards, with no instructions and neither of those worked. Fixing parts
on this oven is really hard to do. I just don't feel this oven is doing what we bought it for as a non working oven that no parts seem to repair. I don't know if we should ask for a 3rd ****** board or what to do and really I just want to cry after spending so much money on this oven and to have to go though all of this.
Sincerely,

******* *****
Customer Answer
Date: 05/29/2025
Nobody ever contacted us back from the store about this oven, which we paid all this money for about $2,000 in total with installation and it just sits here like a lump of coal not working.
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 01/18/2025 Amount Paid: $53.24 Business: Tractor Supply Company Product Ordered: ******** Hatchery Live Rhode Island Red Chickens, 10 ct.I received the first shipment from this merchant, but unfortunately, all the chickens were dead upon arrival. I contacted their customer service immediately to request a full refund, as I did not want to risk receiving another shipment in the same condition.However, the merchant declined my refund request and instead promised to send a replacement shipment. As of now, I have not received any second package, nor have I received any updates from them regarding the reshipment.
Business Response
Date: 03/26/2025
Hi ******,
We are so sorry to hear of the loss of your chicks and appreciate the opportunity to be here for you. We contacted our partners at the hatchery and they confirmed something did go wrong with the replacement order and it never shipped out. Please accept our most sincere apologies for any inconvenience this may have caused you and know we truly value your satisfaction.
We are processing a full refund for your order in the amount of $53.24. Please allow 3-5 business days to see this refund back in your account. We have also sent a $25 E-Gift Card to your email to apologize for letting you down. Please note this E-Gift Card may take 24 hours to arrive and can be used for in-store purchases or online orders.
If you have any questions, or if you need assistance with anything else at all, please give us a call t *************, and any team member will be happy to help.
Customer Answer
Date: 03/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

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