Reviews
This profile includes reviews for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,016 Customer Reviews
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Review fromJoAnn C
Date: 07/22/2022
1 starJoAnn C
Date: 07/22/2022
Worst **************** ever. I would give negative stars if it was possible. I have more weeds than grass , I have spent countless time on the phone with no resolution. I have requested a supervisor or manager numerous times and still nothing. I would like to put a TruGreen sign in my yard to warn people how bad their yard will look if they use them.
TruGreen
Date: 08/01/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, Corporate customer care contacted the customer directly via phone and email on *****, ***** and *****. TruGreen branch service manager ******************************* met with customer on 07.29.
************************** requested a weed control round currently dated for *****. Additionally he has approved a credit for the last two rounds.
************************** will follow up with the customer directly to address results.Review fromNicholas D
Date: 07/22/2022
1 starNicholas D
Date: 07/22/2022
Horrible lawn care company. First treatment they didnt even do but a quarter of what they were supposed to do second treatment luckily I was here because the driver had no idea what he had to spray. Two days after that I had another guy come out to treat the lawn for lime again and had no idea that it was just done two days ago. **************** is horrible they didnt want to do anything to solve the problem. So I discontinued my service immediately. I would not recommend this service to anyoneTruGreen
Date: 08/01/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers inactive account, Corporate customer care contacted the customer directly via phone and email on ***** and *****. Corporate customer care was not able to make contact with customer.
Please feel free to contact us by phone at ************ if you need assistance and one of our agents will be happy to address any additional concern.Review fromO. H.
Date: 07/22/2022
1 starO. H.
Date: 07/22/2022
Engaged service for our trees in Roxbury. Unfortunately, prepaid for one year of service. After cancelling visit three times finally showed up and representative said could not service trees since they are over 15 feet tall. Called next morning to get refund and have been refused. They say they could have sprayed our boxwood bushes if we had let them. There must be a word for this!*************************TruGreen
Date: 08/01/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers inactive account, Corporate customer care contacted the customer directly via phone and email on *****. Corporate customer care has confirmed a refund in the amount of $525.03 has been issued back to customer's Amex end **** exp 6.24.O. H.
Date: 08/04/2022
Well; as it turns out our trees are over 25 feet and some are fruit trees so not workable for Trugreen. It took a little time but Trugreen refunded the Prepaid Year.Review fromstephen d
Date: 07/21/2022
1 starstephen d
Date: 07/21/2022
It started off ok, lawn actually started to look a little better. I got upset when they charged me lawn aeration, but didn't actually do anything. I decided I didn't want to use their service, but they don't have any way for you to cancel services. I called TruGreen and asked them to stop services. I was told services were canceled. A month later I'm still getting charged for services. How do you make them stop?TruGreen
Date: 07/22/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers inactive account, Corporate customer care contacted the customer directly email and phone on *****. Corporate customer care has confirmed account is canceled.Review fromDenise G
Date: 07/20/2022
1 starDenise G
Date: 07/20/2022
I am very unhappy with Truegreen service. I bought a new built house with brand NEW grass in 2020 and as soon as I did, I became a customer for **********************. But unfortunately, if you see my grass now; 2yrs later, it looks terrible. I have patches, weeds and even at time flowers. It should just be green. I've called and they do get someone to come in between services to fix the problem. How ever this is so frustrating because I see no improvement since November 2021. We are very careful with it too. We avoid any foot or car traffic on my grass. I have no schrubs or bushes. It's just grass all over. I should've been looking beautiful but it's not. So unsatisfied with the service.TruGreen
Date: 07/27/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers inactive account, Corporate customer care contacted the customer directly via email and phone on ***** and *****. TruGreen branch service manager ********************************* did lawn evaluation, ********************** indicated the lawn has drought damage and some areas where weeds did decline.
********************** also indicated parts of the lawn need renovated with new sod or plugs but confirms no harm was done by TruGreen. ********************** also mentioned that we have not serviced the property since April this year.Review fromRobin R.
Date: 07/20/2022
1 starRobin R.
Date: 07/20/2022
They always did a pretty decent job for us. But this year (2022) they are completely incompetent. Our lawn is full of weeds including flowering clover and dandelions. I asked Trugreen weeks ago for weed killer to be applied. After several phone calls and empty promises, today they sent a technician who applied fertilizer and grub killer instead of weed killer! I'm sure that the fertilizer will help all of our weeds grow nice and tall and healthy! Unreal! Also, they planted grass seed on some bald spots that doesn't match our preexisting lawn color, so now we have neon green patches at the front of our property when the rest of our lawn is a subdued blue grass. AVOID TRUGREEN AT ALL COSTS! We will not be renewing our contract next year! We've unfortunately already prepaid for this season. I should also add that you cannot reach the local office. All calls are routed to the national call center. The local office, if you are lucky, will call you back at their convenience (not yours), and, in my case, promised to have a supervisor call me, but the supervisor never called. DISHONEST!TruGreen
Date: 07/27/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the complaint, Corporate customer care contacted the customer directly via email and phone on ***** and *****. Corporate customer care was not able to make contact with customer.
Please feel free to contact us by phone at ************ if you need assistance and one of our agents will be happy to address any additional concern.Review fromAM O
Date: 07/20/2022
1 starAM O
Date: 07/20/2022
For the second time I've tried this company; for the second time I am canceling. They do not live up to their name at all. First time the machine was broken but the guy said he treated my yard (he did not) I have cameras. They sent the same guy with broken machinery twice. SMH....This time I was told they would give me an assessment and treat the yard. Instead they sent someone to aerate which was not to be done for another 3 months (according to the sales representative and my account) trying get that quick 200 bucks?? so I have canceled AGAIN. NO ONE YOU CAN TALK TO IMMEDIATELY.. this is bad businessTruGreen
Date: 07/21/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers inactive account, Corporate customer care contacted the customer directly via phone on *****. Corporate customer care spoke with customer directly on *****. Corporate customer care confirmed aeration round has been credited in the amount of $208.Review fromSarah C
Date: 07/19/2022
1 starSarah C
Date: 07/19/2022
Worst experience ever! They put down the fertilizer (twice) when it was supposed to be weed preventer, causing our weeds to spread and grow like crazy. They said they would reimburse us the cost, and 3 times we had to call and they never did. In addition they offered to send a manager to our house to inspect, and the same normal guy came and thought he was here for a application service. Had no idea what he was doing, sooo unprofessional and untrustworthy. They should be put out of businessTruGreen
Date: 07/26/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, Corporate customer care contacted the customer directly via email and phone on *****, ***** and *****. TruGreen branch general manager *** Anias confirmed a meeting with the customer on ***** with service manager *********************.
Mr. Anias agreed to a partial refund this year. Additionally he agreed to a free aeration and overseed to be completed at no charge.Review fromLaDonna S.
Date: 07/19/2022
1 starLaDonna S.
Date: 07/19/2022
Trugreen has left a horrible impression as one of the top land companies. They have killed my Japanese sky pencil bushes and have been avoiding me for weeks now. The company manager has no called and no has come out. Receiving lawn care is an investment that homeowners choose to take advantage of and I'm disgruntled at the way Trugreen handles business. I want my bushes replaced and I would never give them service again. Definitely would not recommend them either.TruGreen
Date: 07/22/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, Corporate customer care contacted the customer directly email and phone on ***** and *****. TruGreen branch service manager ***** ****** met with customer on *****.
Mr. ****** approved a credit/refund for the last round and additional refund for the 6 plants totaling $179.70 back to customer.Review fromEssie R
Date: 07/18/2022
5 starsEssie R
Date: 07/18/2022
I subcribed to a TruGreen mosquito lawn treatment and was told that this treatment would not harmful to grass, kid, and trees and gardening. TruGreen started the treament @ ************************************* in April 2022. After the first treatment I noticed the leaves on my Magnolia Tree and blue spruce were failling and the bulbs were turning black. I contacted Tru Green and they stated the treatment didnot harm the trees. That treatment was conducted in June and This treatment killed my Arborvitae that I have had over 12 years. Up until this TruGreen treatment the tree was health. This treatment turned the whole tree from a health green tree to a total yellow dead tree. What ever they sprayed to kill mosoquitos kill this tree and did severe damage to the Magnolia Tree. I contracted the company and they just keep giving me the run around. I am requesting that the company replace my two trees immediatelyTruGreen
Date: 07/19/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, Corporate customer care contacted the customer directly via phone and email on *****. TruGreen branch service manager ******************************* confirmed a visit on 05.18.22.
************ indicated no signs of chemical damage to the Magnolia tree or any surrounding plants or shrubs.
************ added and confirmed visible frost cracks in the declined tree.
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