Reviews
This profile includes reviews for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,009 Customer Reviews
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Review fromBrandon T
Date: 08/09/2024
1 starTheir product did nothing for a vast majority of my lawn weeds. ****** priced for something that doesn't even work. On top of that, as a paying customer, you will still get repeated - weekly - calls from them trying to upsell additional services. When told to stop, they will say how "easy" it is to be on their "do not call list." Despite being told to stop calling no less than four times, I canceled my services with them. The entire time they were telling me how "easy" it is to get on that list.If it was so easy, why is the borderline harassment still a problem?And even then, a few days AFTER I canceled, I got two calls, once yesterday and again today. The first one I didn't answer, the second one I did. It was someone from ************ wanting to offer more services at a cheaper rate.What kind of logic is that???The lady on the phone this last time told me that the "easy" process takes an entire month to get on their "do not call" list. That is absolutely abysmal.Steer CLEAR of this company. Their predatory sales practices combined with their ineffective lawn care product is clear abuse of their customers.Review fromEmilio C
Date: 08/09/2024
1 starEmilio C
Date: 08/09/2024
True Green did not provide the services I paid for. I requested my lot be sprayed for mosquitos. They sent out an employee the next day. He showed up for ************************************* trees. Just a few shrubs in the front. I have it ALL ON VIDEO. he did not enter my back yard at all. I was home too. No refund and no attempt to make it right.
TruGreen
Date: 08/15/2024
Thank you for reaching out to us. A member of our corporate care team reached out to the local office regarding the customer's concern. The manager met with the customer on the property, and apologized the service was not completed as scheduled. We agreed to do the next two services at no charge because of this. The customer stated they were satisfied with the solution offered.Review fromJohn J
Date: 08/08/2024
1 starJohn J
Date: 08/08/2024
First season using trugreen . they offered better price with offer of more service then my current *** who I had for 8 seasons. Yard was in geat shape until they started treatments. Cancel service after 4 treatments, Yard was destroyed,Learned a ****** price saving is not always the best choice.TruGreen
Date: 08/12/2024
RESPONSE:
Thank you for your feedback:
In review of the inactive customers complaint, corporate care contacted the customer directly by apologizing for the inconvenience, confirming the account is cancelled/closed, thanking the customer for their comments and feedback,Review fromBernard G
Date: 08/07/2024
1 starBernard G
Date: 08/07/2024
True green has charged me for services they never completed. When I brought up the issue to the new weed person, he got an attitude and told not to tell him what to do. I wasn't, I was simply asking him to focus on a certain area of the yard where it has been missed in the past. He then proceeded with yelling at me and said he wasn't finishing the job.TruGreen
Date: 08/13/2024
RESPONSE:
Thank you for your feedback:
In review of the inactive customers complaint, corporate care contacted the customer directly by apologizing for the inconvenience caused, confirming the amount of $149.90 will be returned to the credit card on file within the next 3-7 business days, confirming the account has been cancelled/closedReview fromCURTIS N
Date: 08/05/2024
1 starCURTIS N
Date: 08/05/2024
Trugreen is a great company with the laziest technicians that I have ever seen. They know cameras are watching them and could care less. They must know what we are finally learning...NOTHING IS GOING TO BE DONE ABOUT IT. It's like driving down the highway and letting down the window and throwing money away.TruGreen
Date: 08/12/2024
RESPONSE:
Thank you for your feedback:
In review of the active customers complaint, corporate care contacted the customer directly by leaving a voicemail message on 08/07/24 at approximately 8:55am-CST, leaving a voicemail message on 08/08/24 at approximately 9:55am-CST, leaving a voicemail message on 08/09/24 at approximately 9:24am-CST, each time leaving an email as well without reply, if further assistance is needed, please contact ************ or respond to the emails sentReview fromJeremy W
Date: 08/02/2024
1 starTru Green charged me for **************** services after I explicitly told them I already had another company covering that (along with ants and other insects). Received a bill for it, and they tried to claim a service was already accomplished. Never again. Fully cancelled (but wont send an email detailing the cancellation, definitely not suspect...).If zero stars were possible...Review fromMichael L
Date: 08/01/2024
1 starWhen I bought this house I noticed a number of neighbors used Trugreen. I asked for a "free" estimate. The estimate was for about ******. I told them that it was more than I wanted to pay. For the next three weeks I was called by their salesmen at least three times a day and their estimate eventually came down to ******. I complained to the regional sales manager about all of the calls and he said: "It's not their fault, I'm the one who called them".So I watched some ******* videos and bought my own spreader and fertilizer from TSC. I just followed the instructions. My lawn looks better than any of the Trugreen lawns. In my opinion, Trugreen is a low integrity unscrupulous companyReview fromdavid m
Date: 08/01/2024
1 stardavid m
Date: 08/01/2024
Our sub-division is clearly posted "No Soliciting". ***** from Tru Green came to my door soliciting my business for lawn care. This company clearly will not comply with the community wishes.TruGreen
Date: 08/08/2024
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the non-customers complaint, corporate care contacted the customer directly by leaving a voicemail message on 08/02/24 at approximately 11:26am-CST, leaving a voicemail message on 08/06/24 at approximately 1:51pm-CST, and leaving a voicemail message on 08/07/24 at approximately 8:32am-CST, each time leaving an email without response, if further assistance is needed, please contact ************ or respond to the emails sentReview fromJim H
Date: 08/01/2024
1 starVery poor service. My yard looked much better with me treating it myself.. Called about the excessive weeds and was given dates they would return for another treatment. Never showed up. Once you pay them the service stopsReview fromSantosh K
Date: 07/31/2024
1 starSantosh K
Date: 07/31/2024
Truegreen is more of a scam and people need to stay away from this company. I normally take care of my lawn but had to hand over the maintenance to true gree due to family emergency. In the one year that the company maintained the lawn it completely ruined the lawn and patches started appearing in multiple places. I was very upset with the company and wanted them to fix the lawn. I gave them more than 6 months time to fix the issue but they weren't able to fix it. They even started to charge me more amount for the service even though they couldn't fix the mess they made out of my lawn. Unfortunately there isn't a star below 1 so i am giving them this rating.TruGreen
Date: 08/02/2024
RESPONSE:
Thank you for your feedback:
In review of the inactive customers complaint, corporate care contacted the customer directly by apologizing for the inconvenience, confirming the amount of $46.04 has been waived, leaving the account balance at $0
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