Reviews
This profile includes reviews for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,016 Customer Reviews
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Review fromNathaniel F
Date: 12/28/2024
1 starNathaniel F
Date: 12/28/2024
******** company, said i received service but didn't, employee came and didn't treat whole lawn on previous visits, took unauthorized payment from my account after I canceled service but said they didn't see a cancelation on my account
TruGreen
Date: 12/30/2024
TruGreen called and spoke with Mr. ****** on 12/30/24. We apologized about his billing concerns. We advised that our I T team identified an issue last week with payments from September either not being sent to the bank for transmission at all or in the amount of $0.00. TruGreen urged Mr. ****** to verify this with his bank/credit card that on 9/12/24 the payment he made online that the charge did not process as to why his bank/credit card was debited on 12/27/24. TruGreen attempted to address the allegation that we did not treat the entire lawn on previous visits. Mr. ****** stated that these incidents happened prior therefore no resolution regarding any service concerns is required. Mr. ****** called in and canceled his services on 12/28/24. TruGreen considers this matter as closed.Review fromJohn W
Date: 12/21/2024
1 starJohn W
Date: 12/21/2024
I have very little nice to say about this company. Their service in my area has always been bad. The lawn has weeds. When notified they say that's what the next service covers but it does not. Their billing is ridiculous. I have been billed and billed. When I pay, there is always a problem. I was recently sent a letter that I was over 80 days late in a payment, my account was suspended and headed for collection. It turned out they had difficulty with my credit card in an online payment that, at the time confirmed my payment was made. They only tried to contact me by a phone number that was no longer in service. I received no other notification until the 80 days past due. I would not recommend this company. My impression is that they send technicians out solely to bill customers with no regard for the quality of their product. This is easily done, because there is no contract. They can come out whenever they want. They do not notify you when they are coming out or ask if you want service that month. Most times I was not home, so I had no contact with the technician, just the bill on the door. There are much better services without the large corporation bullying. Look at their responses to these reviews. Their responses are sterile, corporate scripts that really say, "Sorry for your luck, we are so big, we can do without your business." 0 starsTruGreen
Date: 12/23/2024
Hello **** W, I attempted to reach you a few moments ago to discuss your review and left a detailed message. We thank you for sending your feedback and outlining your concerns. We understand your frustration and apologize for the billing issues and concerns with the service you experienced. It appears that the billing concerns have been addressed and resolved. Please feel free to contact us back at your convenience, and we would be happy to discuss the matter with you further. Thank you. ~****** *.Review fromScott E
Date: 12/17/2024
1 starScott E
Date: 12/17/2024
Cancelled service months ago. Was assured balance at zero and account was closed at that time. Three months have passed and I received an email notice for an unpaid balance. Email instructions requesting me to login to view outstanding balance. No login available, as account had been closed. Called the (800) number and was informed that their accounting system had experienced a billing error earlier in the year. Acknowledgment from customer service; many customer affected. Too many issues with service, including mistaken application to next door neighbors yard, intended for my yard.TruGreen
Date: 12/20/2024
TruGreen has been trying to reach Mr. ******* via phone and email with no response. Our I T team identified an issue last week with payments from September either not being sent to the bank for transmission at all or in the amount of $0.00. TruGreen urged Mr. ******* to verify this with his bank/credit card that on 9/6/24 the charge did not process. Mr. ******* did make the payment on 12/17/24. TruGreen is awaiting a response from Mr. ******* to address the allegation that his neighbor's lawn was treated in error.Review fromAnnette M
Date: 12/15/2024
2 starsAnnette M
Date: 12/15/2024
Been a customer for a few years now. Each year we have renegotiate a price per session. This year, we did the same routine however after the first application, the price would always be higher. I'd call in, get it readjusted and pay the balance. In November, last treatment for 2024, same problem. *** reduced the price. I logged in to pay my bill. It showed the correct amount we agreed on. I paid the bill BUT it came through my bank at a higher rate! Chatted with *** online, she said sorry, our lot was large and this was the best price they could do. I told her the previous *** had adjusted it down, as was done all season, and that the lower rate was what was noted when I ppaid.she just said sorry, couldnt honor that price, AFTER the application was done! In fact, when I looked at my account, I had a credit balance! The *** talked with her supervisor and they would not budge. I was appalled that any company could show one price and then charge a higher price. I told her to cancel my account and I'd be speaking with the AGs office. I received a refund from TruGreen, once AG contacted them but no verbal or written follow up. I will not deal with such underhanded tactics. I'll be looking for a company with ethics come this spring. BE AWARE, THEY CAN CHARGE WHATEVER AND APPLY CHARGE WHENEVER!TruGreen
Date: 12/18/2024
Ms. ***** thank you for taking the time to speak with me today. We thank you for your feedback and apologize again for your experience with TruGreen. ~****** *.Review fromTravis B
Date: 12/09/2024
1 starTravis B
Date: 12/09/2024
If able to, I would rate a negative star. TruGreen got me to bite on a service agreement to help get my yard to a better condition than what it was at, at the time. This started in April 24 and since then I have had my yard completely destroyed by their services. Yet they continue to come "service" my dead yard. ***** was with the company who sold me the services. ***** is no longer employed with TruGreen. I have had 4 site visits because I am dissatisfied with anything and everything they have done. I requested back in June for a refund since they have not held up their end of the contract by enhancing my yard. Furthermore, ***** is now employed with a new company and has solicited my business with his new company. I don't understand the dynamic TruGreen has with their employees. Each time I complain I get a response "I need to make a site visit to survey the yard". That's all they want to do is "site visit". I had to take off from work because ****** scheduled a time to be at my house but then ended up not showing up. I had to reach out to him to see if he was even going to communicate to me about attending a scheduled time he made.This last time, their ***************** Manager ******* came to my house with the Service Manager ******. ******* should not interact with any customer for any business. She does not posses any customer service skills and that was apparent from the moment she entered my property. ****** was understanding but still yielded no help in a resolution. Their regional manager doesn't interact with the customers also. He prefers to sit behind the scenes and continue to let dissatisfied customers be dealt with the managers below and offer no resolution. I also reached out to **** ********* (SVP of Customer Experience) via email and have yet to hear from him in over a week. I can see where the company gets their customer service directives from. It goes without saying, this company does not care for their customers. ****BEWARE****TruGreen
Date: 12/11/2024
Mr. ******* thank you for speaking with us, and we are happy that we could come to an agreeable resolution for your concerns. We apologize again for your experience and appreciate you allowing us the opportunity to assist you. ~****** *.Review fromTyrone S
Date: 12/05/2024
2 starsTyrone S
Date: 12/05/2024
I have been with Trugreen for years, and I thought their service was not bad. However in the last year, they would just send people out to do services that was not requested and charged me for it. In addition,, as far as weeding they would only do the grass area of the backyard and not the adjoining walkway that also grew weeds. So I found a company that would do both and charge less. So I contacted Trugreen to cancel my service. However within a month period they had sent workers to do other services to my property. When I told them that I had cancelled my service, I was told that I cancelled my lawn care but not tree and shrub care, as well as one of the other services. So I finally paid for one over the phone, and was told that I'm good and do not owe anything. However they sent the remaining payment of $35 to debt collector. Will never do services with them again.TruGreen
Date: 12/05/2024
Thank you for discussing the concerns with us today, Mr. ****** We thank you for your feedback and apologize for your experience with TruGreen. ~**Review fromRobert S
Date: 12/02/2024
1 starRobert S
Date: 12/02/2024
Customer refuses to honor agreement of weed killer for lawn tried numerous times promise me through customer service and assure me more than four times that I would get weed killer and winterizer and they just keep giving me fertilizer I prepaid which was a mistake.TruGreen
Date: 12/05/2024
Thank you for speaking with our team yesterday, Mr. ******** and allowing us the opportunity to address your concerns. We will follow up with you after the reservice to ensure everything went well. Thank you. ~**Review fromElizabeth F
Date: 11/08/2024
1 starThey basically charged me $1300 to ruin my lawn in less than 6 months. My lawn was thick and beautiful. Now there is dead spots all over. They say someone is coming to service the lawn and they send a generic text saying they are not coming. 4 times that happened. I cancelled my contract. Now I'm praying for a refund.Review fromJohn J
Date: 11/05/2024
1 starJohn J
Date: 11/05/2024
To begin, I was not able to water the section of lawn further described daily during the months, June, July and August. I've not had to do this since contracting with TRUGREEN the past three years and the lawn has responded well to my daily watering in Sept. and Oct. The Town of *********, **. places a Water Ban in effect during the referenced summer months and if TRUGREEN does business in this Town they should know this. I also conveyed this to a Tech. Kani C a conversation we had during an application done on 10/15, My wife and I have spoken with multi Techs regarding the condition of this lawn, scatted patches of withered grass inundated with more weeds than grass, during the summer months they responded in the same fashion - that it needed watering. My wife has made several calls the TRUGREEN office also requesting a supervisor to respond so that he could provide an on site view and address the problem himself. Again, I want to stress that in the past the lawn has recovered dramatically in the past even though they serviced sections of lawn that I had specifically told them not to. We returned from *** this May 5/29 to a lengthy and dense green lawn. Please view attached photos to see what it looks like now. The techs are never the same so they are not familiar with the property or its history. Throughout the summer months the lawn was seeded twice then inundated with insecticides. In response to my request to reseed again another tech told he couldn't do to the application of these insecticides and weed killers. On 10/15 another tech advised me that the lawn was now infested with grubs. I guess we now know where the seeds went. Today, I spoke with a customer *** requesting the listed supervisor to contact me. She was very resistant to my request and advised me that it was her job to take up these issues. The lawn is to damaged to describe and / or evaluate over the phone, TRUGREEN created this mess and needs to make me whole, $822.81 refund.TruGreen
Date: 12/05/2024
Mrs. ****** thank you for speaking with us this week and allowing us the opportunity to address your concerns. We will reach back out to you after the property visit occurs. Thank you. ~BSReview fromCraig N
Date: 11/04/2024
1 starDeceptive business practices (doing a service without permission then billing for it). If I could give ZERO stars I would. I found that my yard looked considerably better when I did my own fertilizing. But, it was incredibly hard to cancel the service. Despite making MULTIPLE calls over several months telling them to cancel my service, they just kept coming and charging me. At one point a *** said I had a credit and that since I had already paid for the service, they would complete the work then cancel. They then came out again despite me canceling their service and sent me yet another bill. When I called **************** twice before and after they told me that I will have to call ANNUALLY to cancel. Not only that, but the *** couldnt find any record of my multiple calls about this. Seriously, calling them yearly to cancel a service I never wanted.
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