Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 530 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I stopped at a Dollar General in *********, ** (********* area) on the corner of ***** and ******************* on Saturday, October 19th at 6:15pm. I purchased some cookies and a bottle of ************** getting home I opened the Sunny D and the taste was so bad it almost made everyone sick. It is still early to know if it will harm us. The bottle expired on August 18, 2024. I am trying to figure out why your stores are selling products that are expired 2 months. The main concern to me is why it was that close. Sunny D on the shelf at every other store doesn't expire for a year. Why is Dollar General putting such old products on their shelves? I had a problem with this about 5 years at a store in ****** because of the taste, and now I'm starting to see that this is likely the cause. Dollar General is either stock piling product for years, or they are getting a deal on older products and still selling them for the same price, even if they are expired. I requested the local health inspector to come inspect all of your stores products for expired and bacteria filled products. I am disappointed in the quality of your stores. This is unacceptable.
Business Response
Date: 10/31/2024
10/31/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22446484 Customer Name: ******** *******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding expired product at one of our stores in *********,***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of yesterday afternoon,our district manager informed us that multiple attempts have been made to connect with our customer via phone and email with no response. In the meantime, our district manager indicated that steps have been taken to take full account of shelved product and to reinforce with our local team members the importance of stock rotation.
We are confident this issue has been appropriately addressed and look forward to speaking with our customer to apologize and make the necessary amends.
Again, thank you for bringing this matter to our attention.
Sincerely,****** ******
Customer Relations Supervisor
**********************
~LBInitial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10-16-24 apprix. 1:45pm, I went to the dollar general near me in the ***** area code. I tried to load exactly $10.00 on my cashapp, I asked the cashier ( Nette ) if they charge anything to do the transaction and she said no we dint charge anything. When I got home and checked my card and it said $9.00 loaded at dollar general. This was an inconvenience to me because I had to go to dollar general again and put $1.00 dollar on my card. I called the store but it rang none stop no one ever amlnswers the number. Anyway I called customer service to complain and was hung up on after holding on for 15 minutes because I asked to speak with a supervisor because I wasn't satisfied with him not helping me. So I called back and Cheska Ref# ******* took my complaint. But I dint feel like I'm satisfied with leaving it there.Business Response
Date: 10/30/2024
10/30/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22431062 Customer Name: ******* ********-**********
Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a transaction made at one of our stores in ***********, ***
Upon receipt of this complaint, we have partnered with our **************** team to investigate this concern. According to the receipt (attached to this complaint), all $10 was applied to the customers card. In addition, we have verified there is no charge to add monies to a CashApp card.
We are confident this concern has been appropriately investigated.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBInitial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card was charged $67.16, I was told they would refund me within 3 days, it never happened. I filed two complaints with the company, only to be told I wasnt charged. I have proof I was charged by store #*****.Business Response
Date: 10/29/2024
October 29, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: *********** **********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a charge made on his OTC card.
Upon receipt of this complaint, we partnered with the appropriate teams and were advised a refund of $67.16 was refunded to his card ending in 9453.
We apologize to our customer for any inconvenience and we believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
Date:10/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The store location is **********************. Ohio I went into the store to purchase a charger when I got to the register it said $32 the price where I picked it up from said it was only going to be $10 a piece it definitely was not the store clerk told me to be quiet and leave from his store because I asked him why the charges were not in the correct spot and I should not have to assume what the price is I would like this issue addressedBusiness Response
Date: 10/25/2024
10/25/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22400311 Customer Name: ******** ********
Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, ***
Upon receipt of this complaint, we partnered with the respective district manager, who has advised us he has reached out to our customer to explain why the price could not be manually adjusted and to apologize for the inconvenience.
We are confident that this concern has been appropriately addressed.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Initial Complaint
Date:10/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dollar General store has carts and boxes piled high with all kinds of products. I have had 4 back surgeries and trying to move these loaded carts hurts my back. Also I have to lift my shopping cart to get around the obstacles in every isles. I have complained to Dillar General with photos and they tell me there is nothing they can do. I asked the clerk why and she said their hours have been cut and so they can not take care of the items Something has to change. Thank you for any helpCustomer Answer
Date: 10/22/2024
Dollar General
*******************************
*********. Michigan
Missaukee County
Phone. ************
Business Response
Date: 10/31/2024
10/31/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22416057 Customer Name: **** *********Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *********, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of 10/28, our district manager informed us that an attempt has been made to connect with our customer and a voicemail left. In the meantime,our district manager indicated that steps have been taken to remove the rolltainers off the floor and only have the allowed amount on the sales floor,which is 2 per employee working. The district manager also stated upon connecting with our customer, he will invite her to contact him anytime she has an issue at the store so that he can handle it personally by working with the Store manager to solve the issue.
We are confident this issue is being appropriately addressed and look forward to speaking with our customer to apologize and make the necessary amends.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBCustomer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To start off I would like to state that I am disabled and on disability by the N.C social security disability board and my wife - ( ****** ************** is also disabled and handicap . We also have a special needs 6 year old daughter - ( ****** ***** ****** ) The following statement on this complaint has been on going for a very long time before the date on this complaint ... But on 10/8/24 at approximately 9:45 pm. Me , My wife , and our 6 year old daughter had to walk 5 or 6 blocks to our nearest Dollar general store because our vehicle was broke down .This certain Dollar general is located on a very busy four-lane highway and it's very dangerous to walk to because of its location on a very busy highway and there is no where to walk down the highway because of very high grass up to our waste on both sides of the highway , so we waited kinda of late to walk to the Dollar general on highway 29 in *************** so it wouldn't be as dangerous because their is not that much traffic at that time of night. After arriving at the store at 9:45 the doors are locked and The employees inside told us the store was closed and was laughing at us and making fun of us - But the store hours clearly states that they close at 10:00 pm. We have went to this store 3 other times this week and sometimes they would lock the doors at 9:30 pm. Or 9:40 pm. And wouldn't let customers come in and shop because they were out side smoking. I explain to them through the doors that I was disabled and so was my wife and that we had to walk up here for the past three nights and y'all have closed the doors early . I told them through the door after they was laughing at our disability and told them that I was going to report them to their manager for closing the doors early and they called the cops on us and had me trespassed from the store . We did nothing wrong and we have shopped at this store for 10 years with no problems until now . Store hours 8:00 am. Til 10:00 pm.Business Response
Date: 10/25/2024
10/25/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22401199 Customer Name: **** ******* ******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit at one of our stores in ***********, ***
Upon receipt of this complaint, we partnered with the respective district manager, who has advised us he has reached out to our customer, apologized for the inconvenience, and has approved a gift card to be sent to our customer. In addition to these actions, the district manager has coached our local team members on how to handle this situation properly moving forward.
We are confident that this concern has been appropriately addressed.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10-5-2024 I purchased over $75 in toys because Dollar General app clearly stated SPEND $75 ON TOYS, GET 25% OFF PURCHASE EXCLUDES *****I didnt get my 25% off. Both employees confirmed that I should have received the 25% discount. They called their store manager and explain the situation. The manager replied that corporate must have not push the button allowing me to get the 25% off of $75 discount I deserved. It was a great inconvenience and very time-consuming.Business Response
Date: 10/07/2024
October 7, 2024
Better Business Bureau of Middle Tennessee
Attn: Tiffany Sharp
P.O. Box 198436
Nashville,
TN 37219
Case # 22387763 Customer: Betsy Bettincourt
Dear Ms. Sharp:
Thank you for notifying us of
the complaint from our customer regarding a purchase made at one of our
locations.
This is an initial response to let you know we have reached out to
our customer via the email address provided in her complaint for information
regarding her transaction as well as the location she shopped.
We are confident this matter will be appropriately investigated
and we will send a reply once we confirm this complaint has been addressed.
Thank you for bringing this matter to our attention.
Sincerely,
Marsha Murrow
Customer Relations Supervisor
Dollar General CorporationInitial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spendwell ********** Dollar General reloadable card - loaded card with $290.00 to pay bills online. Multiple attempts online to register card - Multiple calls to customer service to no avail. Cannot use card without registration . Dollar general wont refund cash loaded on card . Card is useless I could cry.Business Response
Date: 10/03/2024
October 3, 2024,
Better Business Bureau of Middle Tennessee
Attn: Tiffany Sharp
P.O. Box 198436
Nashville, TN 37219
Case # 22368225 Customer: Colleen Dowdy
Dear Ms. Sharp:
Thank you for notifying us of the complaint from our customer
regarding a spendwell © card purchased at one of our locations.
Upon receipt of this
complaint, we reached out to our third-party vendor and were advised this card has
been activated, has been registered and the funds have been used with a
remaining balance of $94.83. If our customer has any additional questions
regarding her account, we respectfully request she contact spendwell © customer
service directly using the number on the back of her card.
We are confident
this matter was appropriately investigated and addressed. Thank you for
bringing this matter to our attention.
Sincerely,
Marsha
Murrow
Customer
Relations Supervisor
Dollar General CorporationInitial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into the store and had them load money on my ****** account. I gave them *************************** and the cashier only put 170 on there. Once I figured out what they did I went right back into the store. The cashier said she as sure she loaded ********************************************************************* Ive been trying to get my money back and Im being given every excuse in the book. I cant get a call back and Im being treated very poorly. I need my money they was my rent money. Please helpBusiness Response
Date: 10/12/2024
October 12, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: **** ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding loading her ****** account at one of our locations in *******, **.
Upon receipt of this complaint, we partnered with our district manager who responded as soon this complaint was originally received via our call center, he reviewed the store CCTV and verified our customer gave our associate $170 which corresponds with the amount printed on her receipt.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought two **** gift cards from the Dollar General at $200 a piece. I live about 15 minutes from Dollar General. By the time I got home, the cards were empty. Dollar General told me to contact **** and **** told me to contact Dollar General. Im just trying to get my money back For these gift cards that I bought but did not use . I paid cash. I have my receipt and both cards.Business Response
Date: 10/03/2024
October 3, 2024,
Better Business Bureau of Middle Tennessee
Attn: Tiffany Sharp
P.O. Box 198436
Nashville, TN 37219
Case # 22367306 Customer: Naomi Nash
Dear Ms.
Sharp:
Thank you for
notifying us of the complaint from our customer regarding two eBay cards
purchased at our store in Moore, OK.
When we originally received this complaint directly from our
customer, we reached out to our third-party vendor who confirmed the cards have
been redeemed, and we are unable to provide a refund on either of the cards
purchased. We also let our customer know if she did not redeem these cards, she
will need to reach out to eBay’s customer service department to open a fraud
claim. This will start an investigation into the charges and hopefully bring a
resolution to this matter.
We understand this can be very
frustrating for our customer and we are confident this matter was appropriately
investigated and addressed. Thank you for bringing this matter to our
attention.
Sincerely,
Marsha
Murrow
Customer
Relations Supervisor
Dollar
General Corporation
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