Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 530 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09-24-2024. "ON Sale" label under Minute Maid Lemonade 16.9 oz 6 pack 2 for $7. Label includes other products such as Fanta ****** and was also under Fanta ******. Bought 2 6 packs. After the sale was complete, I noticed I was charged $6 for each 6pack. I asked the clerk and he said must be a coupon so too bad. I said this is why I bought them and I want to return them. He refused and walked away to an office. I checked for coupon on-line, no coupon. I rechecked the sale tag by the product, no mention of coupon. I returned to register but 6 people in line so I left. Sent all info to ** customer service and provided all info they requested. They said this was the wrong product for the ON SALE tag so too bad. I said so ** staff put wrong sales tag on product, DG staff said there was a coupon (wrong), ** staff would not allow a return, and apparently the sale was actually 3 for $12 so I missed that too. No further reply from ** customer service. I will forward the entire email string with DG ************* as it is quite "enlightening". So DG did everything wrong and they admit no error and will not resolve the issue. They basically say it is my fault. This store frequently overcharges for products.Customer Answer
Date: 10/08/2024
** manager called apologized and refunded my money. Close the case.
***** Poole
Business Response
Date: 10/12/2024
October 12, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in **********, **.
We have shared our customers information with our respective district manager requesting they reach out to our customer to apologize for his inconvenience and to address his complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Business Response
Date: 10/13/2024
October 13,2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in **********, **.
After reaching out to our district manager, we are pleased to report our customer has been contacted and his complaint has been addressed and resolved.
Thank you again for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
Date:09/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept 5, 2024 Purchased 17 helium balloons, priced at $2 each. Cashier added 17 additional $2 helium surcharges, totaling $72.08 for 17 helium balloons. Pricing advertised in the store said $2each, and did not mention the additional $2 surcharges (pics attached). I was tricked into paying $4ea for a basic helium balloon!I went to two other local Dollar General stores to see if they also charged these fees. Neither of the other two stores charged the extra fees. Receipts attached.I reached out to the Regional Manager, *** Vanluy, twice, but did not get a response.Initial Complaint
Date:09/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have SNAP benefits and my case worker needs my verification of earnings from *************************************************************** this complaint and I have reached out multiple times to the store i have had no response and I reached out to the store manager himself and no response from him and he has to be the one to fill out this form I received from my case worker I have had no luck with getting a response from the manager and I have to have this form turned in by 10/31/24 or I will not receive anything from SNAP benefits anymore I need some help with getting through to the manager to get this form he needs to fill out for me When I called the store the phone would ring but then all of a sudden the line went busy and I believe the manager ***** ******* **** has turned off the phone or unhooked it from the line.Business Response
Date: 10/08/2024
October 8, 2024
Better Business Bureau of Middle Tennessee
Attn: Tiffany Sharp
P.O. Box 198436
Nashville,
TN 37219
Case # 22344462 –
Customer: Lainee Paulus
Dear Ms. Sharp:
Thank you for notifying us of
the complaint from our former employee regarding her store not filling out 2022
verification of earnings.
We would like to let our former
employee know that our store managers are not able to fill out any email employment
verification paperwork. We respectfully request our former employee share the
information below with her case worker:
Dollar General utilizes a
third-party, The Work Number, for all employment and income verification. For more information, please visit the
following page: http://www.theworknumber.com. The Dollar General company code is 11010.
We believe this matter has been
appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
Marsha Murrow
Customer Relations Supervisor
Dollar General CorporationInitial Complaint
Date:09/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am handling this dispute for my parents. They are 77 and 83 years old and do not have email or wifi. My father purchased a gift card at Dollar General in ********, ** Store #***** on July 30, 2024. He had to purchase the gift card with cash (store policy). He paid $100 cash for a **** **** Store gift card for my mother's Bday. I was with her when she tried to use the **** gift card on Sept 2nd at a **** store. The cashier scratched the card to reveal the PIN # so it had not been used. There was no money loaded on the gift card. She went back to the Dollar General store on Sept 5th and was told she had to call the number on the back of the card (****). I asked her to send me the receipt for the original store purchase and the gift card so I could handle it. I have been emailing ****** B at ** customer care since Sept 5th (Case # ********. He directed me to contact **** (Case #******** and ********). Each keep directing me back to the other saying it's the other's issue they have to resolve. This has gone on for over 3 weeks and I am doing everything I am being asked, but there comes a point someone has to step up and make this right. One of the main problems that I didn't even catch until I filed a dispute was that the card # on the receipt does not match the actual card and # I have in my possession. **** customer care ran the card number I have in my possession and has shown it has never been activated so I believe that IS on Dollar General. I just need a resolution. My parents are out $100 and it is NO fault of theirs.Business Response
Date: 09/27/2024
September 27, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ***** ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a **** gift card purchased at our store in ********, **.
Upon receipt of this complaint, we were able to further investigate and resolve our customers complaint and I believe our customer is satisfied with the resolution.
We appreciate the opportunity to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a farely new store. However, since day 1 air conditioning and freezers have not worked. Staff have worked this time for roughly 2 months with no air conditioning. The building is in the 90's with the temperature outside 90 plus also. This is ridiculous that there are no compentant higher up managers that can take charge and get the issue rectified.Customer Answer
Date: 09/21/2024
*************************
**********************************
Business Response
Date: 09/28/2024
September 28, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******** ****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding air conditioning and cooler concerns at our store in ***********, ***
With our apology for any discomfort and inconvenience to our customers and our associates we are pleased to report these repairs have been completed.
We believe these matters have been appropriately investigated and addressed. Thank you for bringing these matters to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 09/30/2024
Complaint: 22302485
I am rejecting this response because: This has been an on going issue with this particular store and it is only 4 years old. There needs to be a complete investigation into the contractor and the higher managers that they have allowed this to continue and for an extended amount of time.
Sincerely,
******** ****Initial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***ry time I visit Dollar General on *******************************. It is always an issue with the prices. On 09/07/2024 at 11:17:59 I went in the store to purchase Summer *** products and on the self, it was displayed as $2.95. When the ****** scanned my items, it scanned for $3.10. I asked the employee (Ms. ******** to change price to advertisement price. She started yelling and stating that she was not going to change the prices, because everything in the world is going up. I asked her how is that fair for the consumers? Ms. ******* yelled that I could call corporate office because she was not changing the prices for me. I requested for corporate contact number and Ms. ******* stated that I can just ****** it if I need it too bad. I called and contacted ** corporate on Monday, 09/09/2024 and spoke with a young lady and she stated that she has reported my issues to the district manager, and someone would contact me within 24 hours. I received a case number of *******, but never received a call about or anybody explaining this matter.Business Response
Date: 09/27/2024
September 27, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer a regarding a pricing error at our store our store in *********, SC.
Upon receipt of this complaint, we requested out district manager reach out to our customer to address her concern; we will send an additional response once we confirm our district manager has resolved this complaint.
We believe this matter will be appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i bought 2 ******* brand lightning chargers from dollar general this week..the first one the charging port that goes into phone broke off . so i thought it was a fluke and because dollar general is near my House i bought a second one out of fast necessity..well the second one melted inside mzly charging port on my phone. caught my case on fire. i have the charger so i can mail it to whoever. this is unacceptable.a house could have caught on fire.Business Response
Date: 09/27/2024
September 2, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******** ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the malfunction of two charging cords purchased from one of our locations.
Upon receipt of this complaint, we shared our customers claim with our merchandising team with a request the respective vendor reach out to our customer to investigate and address her claim.
We will submit an additional response once we verify our customer has been contacted. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Almost a 3 weeks I fell in store. I have retuned to the store to be given risk management paper work. I took it back was told to contact *************** I have 3 times left messages no call I have left messages with customer. Put in complaint to have regional manager or store manager call nothing. So please help I am now taking PT for the fall for 12 weeks. PLEASE HELP ME REACH THEMCustomer Answer
Date: 09/10/2024
Here is the location
Dollar General Manager is Nancy
Address: **********************************
Hours:
Open Closes 10?PM
Phone: **************Business Response
Date: 09/17/2024
9/17/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22246577
Customer Name: ******** ********
Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a claim filed with our *************** department.We have shared the complaint with the appropriate parties and have asked that a claims representative reach out to our customer.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Customer Answer
Date: 09/18/2024
I have had no missed calls nor do I have any messages from Dollar General. I have reached out number times to customer service for a district or regional manager to contact me, left several messages on risk management hotline, stopped by the store again left my contact information they have not responded to me until now. I have received no phone calls from Dollar General. I am deeply upset about this and I am taking physical therapy for the fall my L4 and L5 ribs landed on each other. Please help me to resolve this matter. Thank youCustomer Answer
Date: 09/24/2024
I have had no missed calls nor do I have any messages from Dollar General. I have reached out number times to customer service for a district or regional manager to contact me, left several messages on risk management hotline, stopped by the store again left my contact information they have not responded to me until now. I have received no phone calls from Dollar General. I am deeply upset about this and I am taking physical therapy for the fall my L4 and L5 ribs landed on each other. Please help me to resolve this matter. Thank youBusiness Response
Date: 09/28/2024
September 28, 2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: ******** - Customer Name: ******** ********
************************ you for notifying us of the rebuttal to our response regarding our customers claim filed with our *************** department.
We have shared her rebuttal with her Risk representative ****** *********** and respectfully suggest she reach out to him directly at ************ and refer to claim number: **********.
We believe we have appropriately addressed this rebuttal. Thank you again for bringing this to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 09/30/2024
is there any updateInitial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From August 30, 2024 through September 2, 2024 Dollar General advertises clearance sale event take an additional 50% off previously reduced clearance items. On September 1, 2024 purchased a Lego friends donut for my daughter the clearance price was $9.45. I visited several stores ************, ********* and ******. The store at ********* I visited at 12:58 was the most difficult as the associate refuse to honor the addition 50% off on items she only offered half off each item. She would not price override or call for assistance as it appeared she was working alone and was not able to understand what I was asking her. I am attaching receipts and the advertised flyers that the associate failed to honor.Business Response
Date: 09/11/2024
September 11, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******** *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a recent Clearance event at one of our stores in *********, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve his complaint.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 09/15/2024
Complaint: 22226794
I am rejecting this response because: I am formally rejecting this response due to my visit to Dollar General on Saturday, September 14, 2024, at approximately 12:15 PM. During this visit, I requested to speak with the store manager, who happened to be the same individual involved in the complaint I have filed. I clearly articulated the purpose of my visit and detailed the agreement proposed by District Manager ******, which the store manager was supposed to implement. However, the store manager declined to honor the agreement that ****** had assured me would be fulfilled. This agreement specifically included the provision of disinfectant sprays at a price of $1.00. When I inquired about the reason for the refusal to apply the discount, the manager insisted that I repeat my request in front of other customers, which was not only uncomfortable but also unnecessary, as it reiterated the agreement with ****** for the second time.
Sincerely,
******** *******Business Response
Date: 09/27/2024
September 27, 2024
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: ******** *******
Dear Ms. **************** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">Thank you for notifying us of the complaint from our customer regarding a recent Clearance event at one of our stores in *********, ***
Upon receipt of this rebuttal, we learned that there was a communication gap between the district manager and store manager. Subsequently, we partnered with the regional director who has circled back with our customer and reports that the customer is now fully satisfied.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
Dollar General Corporation~LB
Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 25, 2024, I made a purchase of $42.49 at Dollar General Store #*****. I had signed up for an account on their website that day in order to utilize their digital discounts. i added a coupon for $10 off a $40 purchase. At the checkout, I entered my phone number and asked the cashier about the $10 coupon; the cashier did not seem to understand, and I did not receive the $10 coupon.On August 25th, the same day, I sent a complaint to Dollar General customer service via email, with a screenshot of the receipt. They responded two days later requesting my phone number, which I provided.On August 29, 2024, a member of their ********************* Team, *****************************, responded by accusing and blaming me for failure to enter my phone number at the register, stating that there were no transactions under my account number and that since I must have not entered or incorrectly entered my phone number, they are unable to reimburse for the coupon. I am able to verify that I did enter my phone number correctly, as the ************* on the website, shown after logging in to my account, matches the "Savings" on the receipt; this data could not exist if I hadn't entered my number correctly.It is clear that Dollar General is providing these coupons without intent to pay them out, and should discontinue advertising with false claims of discount.Business Response
Date: 09/06/2024
9/06/2024
Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************
Case#:22215168 Customer Name: ***********************Dear **************:
Thank you for notifying us of the complaint from our customer regarding their ********************** digital account.
Upon receipt of this complaint,we forwarded our customers concern to our digital team. The team was able to locate his original email and have emailed him directly to resolve his complaint.
We believe this matter has been investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************Customer Relations Supervisor
**********************~~LM
Customer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.