Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

530 total complaints in the last 3 years.
146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a horrible experience in the store with the assistant manager and general manager, so I am hoping to find a way to reach the district manager to make a complaint on them. I have never been treated so poorly in front of my family. They left an employee alone on her second day with a new manager in store. She kept telling me to come back at the time the manager was supposed to be there that they could fix it . I came back to the store three times to finally meet the very very rude managers . I watched this poor employee try to call her Manager over and over again crying in tears because she didnt know what to do saying it was only her second day and they left her there alone. Finally, Manager shows up and is so rude. I watched them bully this employee back into tears .. they did not want to honor the giant clearance sign that they had the Halloween candy. The sign even said includes Halloween candy. And then I came back to the store three times to purchase my full of candy because the manager was supposed to show up a lot earlier than she did. She finally showed up by the third time that I came back and was a horrible person. I dont know how this company allows her to treat the employees or customers this way I have pictures of the signs and I have my family to witness her calling me vulgar remark and screaming at employee for bothering her And her phone. She called me stupid. She called me annoying. And she said over her dead body would she sell me anything. Both agreed that I was reading the signs correctly That I work with underprivileged children, I had two whole hearts full of candy that I was trying to purchase on clearance. But it was not ringing up correctly I spent a few years in retail, and I know how to read signs. These items were definitely supposed to be on sale . another location was able to sell me some candy with no problem honoring the sale . This issue happened at 969 E eldorado Decatur ******** . I would love to hear from higher up
Business Response
Date: 11/08/2024
11/8/2024

Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22510324
Customer Name: ***** ******
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in *******, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. Our district manager has since reported that she has connected with our customer and resolved the complaint to customer satisfaction.
We are confident the concerns have been addressed appropriately and the necessary amends made. Again, thank you for bringing this matter to our attention.

Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB
Initial Complaint
Date:11/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted purchasing multiple items approx 4:40 PM on Sat 11/2/24. Items rang up at wrong price. Told cashier that items were not the price in the add or as priced on shelf. Cashier called manager. Price for Chunky Soup should have been 3 for $5. Register charged $2.15 with 15 cents off. Net was 3 for $6. Manager did not have a name tag in view or provide her name. She refused to look at price on shelf. She refused to get the weekly add. She told this customer to get an add. After showing her the add, which she appeared to carefully read 3 times, she made no comment about the advertised price. Her response was pay the price on register or she would cancel the sale. Asked her to do the ********** would see the total was not correct. She refused.Manager began to use vulgar language. She canceled the sale & said get out of the store. She refused to call general manager.Dollar General has made settlements in multiple states, including ****, **, *********, ********. Amounts were from $850k- 1.2 mill. Under settlement, ** agreed disputed prices must default to shelf price (which was correct price.Went to DG store on ************************. Register also had incorrect prices. manager there manually adjusted register total
Customer Answer
Date: 11/07/2024
Dollar General store #*****
*******************;
********* NY 14624
Business Response
Date: 11/18/2024
11/18/2024

Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22506560
Customer Name: ******* *****

Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in *********, ***
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for his inconvenience and to address his concerns. Unfortunately, she was unable to reach him, but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve his complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.

Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB
Customer Answer
Date: 11/19/2024

Complaint: 22506560

I am rejecting this response because:
There was no message received from any representative of Dollar General. I am home most days, 24 hours a day. Phone does have an answering machine. No messages received.
Sincerely,

******* *****
Customer Answer
Date: 11/19/2024
No phone message or email received from Dollar General.
Customer Answer
Date: 11/28/2024
Still have not received any contact from merchant
Business Response
Date: 12/05/2024
12/5/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22506560
Customer Name: ******* *****
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *********, ***
Upon receipt of this rebuttal, we again shared our customers information with the respective district manager and requested district manager reach out to our customer to address this complaint. Our district manager has reported that contact has been with our customer and the necessary amends have been made. These amends include a gift card and constructive coaching of the employee named in this complaint.
We are confident this matter has been addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Customer Answer
Date: 12/15/2024

Complaint: 22506560

I am rejecting this response because:

Sincerely,

******* *****
Customer Answer
Date: 12/15/2024
Dollar General has ignored main cause of complaint. Messages to the BBB do not discuss prices at register sometimes not matching prices in ads or prices on shelves. The one conversation with District Manager, he also avoided the subject. This has been a common problem in other states. Dollar General continues to violate after settlements were reached in several states. Saturday, 12/14/24, four sale items were taken to check out. Again, one was priced at register more than add and price on shelves.

Business Response
Date: 12/19/2024
December 19, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* *****
Dear Ms. ******************
Thank you for notifying us of the rebuttal from our customer after reviewing our response to his complaint regarding a purchase of during an advertised promotion at one of our stores in *********,**.
As mentioned in our response our district manager was able to speak with our customer to apologize for his experience, to address his concerns and to compensate him for his inconvenience. Although this concern involved with the way the specific promotion rang up and was not appropriately handled at the point-of-sale, our district manager has assured me the associate in question was immediately coached and our district manager stated she will also conduct a price audit at this location to ensure all price changes are up to date.
We believe this rebuttal has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:10/31/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Concern Regarding Recent Transaction and Store Policies Date: October 30, 2024 To Whom It May Concern,I am writing to formally address an issue that occurred during my recent visit to your store. On October 30, 2024, I purchased $54.00 worth of items, including three round toys. However, upon returning home, I discovered that only two toys were included in my purchase.I returned to the store to report the missing item, but the manager declined to provide a replacement. When I requested the corporate contact number, the manager became defensive. Additionally, I inquired about the items displayed on the wall, questioning whether they represented the business license. This question also elicited a defensive response from the ********** primary concern is not just the missing item, but also the principle of customer service and adherence to store policies. I noticed that my items were rung up under another individuals login, raising further concerns about transaction integrity. While waiting for assistance, I observed what appeared to be significant policy violations, including improper verification of identification for alcohol purchases.This location has previously encountered multiple asset protection issues, and as a paying customer, I expected a higher standard of service.I would appreciate your attention to this matter and any guidance on how to resolve these concerns.
Business Response
Date: 11/07/2024
11/7/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22495319 Customer Name: ***** ****
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ***********, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. Our district manager reports that he has been in contact with our customer and is working with our customer to resolve her concerns.
We are confident these concerns will be investigated and addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to dollar general on October 26 2024 using my coupons I was over charge and I went to the store to get my over charge amount but the manager isn't ever there but when I sent my son inside to speak with a manger same person that told me she isn't the manager contact dollar general support the told me company policy was to return a overage payment which i paid with a debit card was a gift card they open a case about it haven't heard anything but they still have my money that hasn't been return my total was ***** which i over payed 10 because they did come off my total was supposed to be ***** I've been back and forward to the store frustrated on the phone ugh
Business Response
Date: 11/07/2024
11/7/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22493194
Customer Name: ******** ********

Dear Ms. ********************** you for notifying us of the complaint from our customer regarding their ********************** digital account.
Upon receipt of this complaint,we forwarded our customers concern to our digital team. One of our digital specialists reached out to our customer and addressed her concerns.
We are confident that this complaint has been resolved to customer satisfaction.
Again, thank you for bringing this matter to our attention.

Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LM
Initial Complaint
Date:10/29/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/26/24 at about 625pm I was in line checking out and noticed double mint gum 35 count that was labeled 2/$1.00. I grabbed the last 5 packs and gave them to the cashier. When the said gum was rang up it came to $3.?? A pack. I told the cashier that the price label was 2/$1.00 and I wanted the gum for said price. The cashier then giggled and said only my manager can charge the price. I then told her the managers car was outside at which time the cashier refused to call her manager. The cashier then asked if I still wanted the gum I replied yes for the 2/$1.00 at which time the cashier giggled again and said she couldnt do that. I have a picture of the said gum as well as others that show the posted price.
Customer Answer
Date: 11/05/2024
Dollar General
**********************;
Lamesa
Texas 79331
Business Response
Date: 11/12/2024
11/12/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22478000
Customer Name: ****** *******

Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in ******, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of today, our district manager has reported that she has made multiple attempts to connect with our customer and left voicemail with her contact information.
We are confident that when our customer returns our call, we will address his concerns appropriately and make the necessary amends.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB
Initial Complaint
Date:10/28/2024
Type:Facilities Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called to load money on my chime prepaid debit card was informed by ******** at 5.42p.m. on Thursday October 24th **************************************************** Saturday to stock ***************** states that they are open and running until 10:00 p.m. providing false advertisements to consumers.
Business Response
Date: 11/02/2024
November 2, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the operating hours at one of our locations in ********, **.
We have shared this complaint and our customers contact information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be appropriately investigated and appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was traveling to ************** and stopped in ****************** I went into the dollar general and bought a go2bank card I loaded $420 on it, went straight to my car to activate it and I had already been activated, I filed a complaint with the BBB in ***** they advised me to contact you. I've called go2bank numerous times and they hang up on me, I want what is rightfully mine. I want my money back.
Business Response
Date: 11/02/2024
November 1, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a go2 bank card purchased at one of our stores in ******, **.
Upon receipt of this complaint, we partnered with our third-party vendor, and they confirmed this card loaded correctly and that it has been redeemed. Unfortunately, we are unable to provide a refund for a redeemed card and if our customer is not the person who redeemed this card, we respectfully encourage her to reach out to Go2Banks customer service and open a fraud claim. This will start an investigation into the charges and hopefully bring a resolution to this matter.

We understand it can be very frustrating being directed to another customer service, but this step is necessary at this point to resolve our customers issue.

We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 11/07/2024

Complaint: 22452864

I am rejecting this response because: I've already filed a complaint with ******* they say it's your responsibility and your saying it's there's. I just want my money back I'm 63yrs old and live on SS

Sincerely,

******* ********
Business Response
Date: 11/13/2024
November 13, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the rebuttal to our response regarding the complaint from our customer referencing a go2 bank card purchased at one of our stores in ******, **.
As previously stated, upon receipt of this complaint, we partnered with our third-party vendor, and they confirmed this card loaded correctly and that it has been redeemed.Unfortunately, as mentioned, we are unable to provide a refund for a redeemed card and if our customer is not the person who redeemed this card, we again respectfully encourage her to reach out to ******** customer service and open a fraud claim. This will start an investigation into the charges and hopefully bring a resolution to this matter.

We understand it can be very frustrating being directed to another customer service, but this step is necessary at this point to resolve our customers issue.

We believe this rebuttal has been appropriately addressed and we appreciate you bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Thank you for reaching out to Dollar General. We would like to have our district manager speak with you directly to discuss your concerns. So that we may be able to address this is***, will you please respond to this email with your name, and a phone number where you can be reached? Is this the store you have mentioned in your email? 3618 ********************************************************************* If you would like to use our Store Locator, please follow the link below. **************************************************** We apologize for any inconvenience and look forward to addressing your concerns. Kind regards, Janani S| HCL Customer Service Specialist | ********************** From: ****** <*******************************>Sent: Monday, September 23, 2024 9:52 AM To: DG Public Relations <*********************************************************>Subject: Complaint against Dollar general Topeka Kansas store on ********************** , I am making a formal complaint against this store I was trying to upload a green dot debit card with Money and was denied because the clerk told me I couldn't use another debit card to pay for it ,it had to be cash.I.did not see any type of sign stating this or anything in the receipt referring to this .I walked almost a.mile just to get treated like a criminal and it was indignant.I called to complain to the store assistant manager and she stated that because of the fraud people do with debit cards they don't use other cards to upload cards.This here is not only a violation of my right to be treated fair and with dignity but it is against store policy.I asked for Corporate numbers she couldn't provide that information.I.will *** if not compensated for my time and the disrespect. Thank you for contacting Dollar General. A representative from our ************* team will promptly review your message. If you submitted a question, we will respond as soon as possible. We are glad to help!
Business Response
Date: 11/01/2024
11/1/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22449838 Customer Name: ****** ******

Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of yesterday afternoon,our district manager reported that she has tried to reach out to our customer by phone and email. Once our customer responds, our district manager plans to address the policy concern with respect to acceptable tender for reloadable prepaid cards.
We are confident this concern is being properly addressed and that the necessary amends are being made.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to load money on my ****** account I gave the lady ****** dollars and was handed back ***** and then she said it didn't go through and the other lady came up and called manager and they said for me to come back the next day the manager would be there I went back at lunch and was told she was gone that she was only there for her and a half that morning I was given a 800 number to call but it's not a problem with the card it was y'all's system that failed my receipt shows clearly that it failed and I was in titled to an immediate refund but was told no cuz it might come through that it takes awhile sometimes the ladies where very nice the first day but one lady was really rude and short the next day and was just being ugly about it
Business Response
Date: 11/02/2024
November 2, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ****** ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding trying to load monies to his ****** account at our store in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reports he has tried to reach our customer by phone and by email and when he is able to speak with our customer, he plans to address his concerns.
We believe this matter will be appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:10/24/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Dollar General and saw an advertisement that stated Dreyers ice cream on sale for $4 and $1 off with Digital Coupon. I was going to buy the ice cream and I started looking for the digital coupon. I couldnt find it on the digital app so I went to the front cashier and asked her if she could assist me find the digital coupon. *********-Dollar General employee, stated that she could not find the coupon and she stated there was nothing she could do. She preceded to tell me that it probably didnt have a coupon. I told her that the advertisement on glass door states the price and digital coupon. She said sorry she didnt know anything about that and if I wanted to take it? I went to ice cream section and took a picture and when I showed it to her she stated, ugh, you people just dont leave it alone do you? She continued to tell me there is nothing she can do because digital coupon is not in app. I told her it was false advertisement because of the mentioned coupon. She looked frustrated and stated well you want it or not? I told her no and that if no coupon is available then the advertisement should come off the glass door saying there is a digital coupon.
Customer Answer
Date: 10/28/2024
Replying to address verification for
Dollar General
***********************************/p>
*****************
phone: **************
Business Response
Date: 11/16/2024
November 16, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: *** *********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *******, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve his concern.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 11/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *********

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