Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

530 total complaints in the last 3 years.
145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made purchase and the cashier/system over charging customers and upon return I was told there's NOTHING that can be done please see receipt. Total $87.75 7.5%=$6.58 After taxes, the total SHOULD NOT BE $127.83 upon my return, another customer had the exact problem $4.+ difference in her total. DG is STEALING from customers. *** only knows how many times I've been ripped off and others
Customer Answer
Date: 04/12/2023
Dollar General store #****
****************** S
********* ******* 33825
**********
FYI: I was refund that evening after having to bring all items back however, they still shorten me by $2.78 as it was originally $34.
Visited another DG. 4/11/23 in ******* **. (Less than 5mil. Apart) and the taxes were 7% instead of 7.5% as ********* store. State taxes should be the same in the STATE. This is also a retirement area and now wondering if DG are using the elderly.
Business Response
Date: 05/06/2023
May 6, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********Customer: ***************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding a return and tax rates at two of our ******* locations.
Upon receipt of this complaint, I emailed our customer for more information so I can partner with our tax department to answer her concerns. Once I receive her response and that of our tax team, I will submit a final reply.
We are confident this matter will be investigated and appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made many purchases in the last few months and received a survey that prints after the receipt to enter for a $100 gift card sweepstakes. However, not a single survey code has been valid in order to take the survey. My Dollar General has a separate ticket that prints out the survey code. Please correct this. It could be possible that my local store is on a newer system since the old surveys from past years printed on the actual receipt versus a separate ticket. It appears that the site used for the survey dgcustomerfirst.com uses a picture of the old type of survey code receipt.
Customer Answer
Date: 03/20/2023
*********************************************************************
Business Response
Date: 04/29/2023
April 29, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding receipts and survey codes printed from one of our stores in *********, **.
Upon receipt of this complaint, I partnered with our district manager who has confirmed she has spoken with our customer, apologized for her inconvenience and she assured her we would look for a resolve.
We are confident that this matter was investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 05/03/2023

Complaint: 19618857

I am rejecting this response because: Would have been nice to have been compensated for my inconvenience such as a gift card.

Sincerely,

*******************************
Initial Complaint
Date:03/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, (3/17/23), I went into the Dollar General that is on RT44/303 in ******, **** minutes from my house. There were sale signs plastered all over the domestics ***** and was looking at rugs, which according to the sign were "Buy One Get One Free." So, I picked out 2 that were the same price and when I got to the register, they rang up as B1G1 half not free, which was incorrect. So, the kid actually questioned me saying maybe is was half off, which I checked their signage and said no, sign says B1G1 FREE. So then he went over to the isle and told me I was correct and had to wait for his co-worker to void/over ride the rugs. After about a minute, he explains to her about the incorrect signage and has her void/re-ring. Then she says "Well the least I can ring up one is $5," (the 2 rugs were $15 each and by this time I was mad/irritated.) I told them "FORGET IT." I could not understand when something is BOGO free, why did they not just void off both and re-ring them back up for a ***** and the other one at full price?? NONE of the prices on their counters/shelves match and weights and measures (from ****) needs to audit them all.
Business Response
Date: 04/16/2023
April 16, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ********************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding a visit to our store in ******, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3-5-23 I visited the store on route 434 in ********* **. The total of the order came to around $19 and change. The rep ***** give me a receipt. When I got home and did the math in my head it came to $16. I called the store several times and asked for the manager and ***** get anywhere. I emailed customer service ten times and nothing occurred. I got an email from a person at the customer service team and told me they couldnt even find it.
Customer Answer
Date: 03/16/2023
Thank you for the help:

Here is the information:

7146 NY-434, *********, ** 13732

I know that you might send this over to the direct store, but please send it to the corporate office so that they can be aware of the issues and what not. I have attempted to call and email them several times and nothing has come of it.

Thank you

Business Response
Date: 04/14/2023
April 14, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our store in *********, **.
Upon receipt of this complaint, I emailed our customer for more information, and he asked if I would call him to discuss which I was more than happy to do. As a result of our conversation, I was able to locate and send him a copy of his transaction, and I was able to document some additional concerns that I immediately brought to the attention of our district manager who assured me she would appropriately address.
We are confident that this matter was thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/08/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought DG brand plug in air fresher bottles. 6 each. The sticker price on the shelf unit says $7.50.But the package says $6.50. This is in every store. They have turned the counter into mostly self check out. I scanned and it rang up $7.50. The package said $6.50. I waited on the clerk to come back cause she was off doing work. This would of caused me to pay $1 more then I should. Others to if they don't want to say anything and get out of there. I did get the $6.50 charge after I waited. If they want $7.50 then they need to change the package label. Also the discounts that they offer is not on the register for self check out. This lady checked around on the shelves to try and scan a discount. Couldn't find it. She did fix it another way. Self check would not do that. More and more stores are using self check. Not the first time I been over charged by Dollar General. Twice in defiance ****. Heard others talk the same thing. Ripping people off is not good for bussiness just to make profit. I won't go back. Ill find another place to buy myself. Think they have a court case against them. Seems not to bother them. Why would it. The fines are less then the extra profit they are making.
Business Response
Date: 04/01/2023
April 1, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding item pricing at our location in ********, **.
Upon receipt of this complaint, I partnered with our district manager who reports she was able to speak with our customer to address her concerns. Our district manager also said she covered this complaint with the store team to ensure all price increases were completed and our cashiers followed our SOP to honor the shelf price on all merchandise.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First of all the people working there are rude. Ive made 4 pick up orders 3 were cancelled and 1 wasnt cancelled but no products. Finally cancelled after the time I was supposed to pick it The girl in the store said they cant even do orders because they dont get the orders.
Business Response
Date: 04/01/2023
April 1, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding pickup orders from one of our stores in *********, **.
Upon receipt of this complaint, I partnered with our digital pickup team and our district manager who reported our store manager reached out to our customer to address her concerns.We also confirmed the customers monies were released as soon it was determined the store could not fill our customers order.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a trac fone at dollar general and the sim card was bad. I spent $58.85 on a new phone and 25 dollar activation minutes. I called trac fone they sent me another sim card. They would not activate new sim card because since old sim card was bad they couldn't verify phone. They told me take it back to dollar general and get refund, that dollar general has to process refund. I took phone back and had receipt from from purchase but I threw the box away so they would not process any refund what so ever. I need a refund for this product because they will not help me at trac fone and they are giving me the run around.
Customer Answer
Date: 03/09/2023
The address of the dollar general is ***********************************************************.
Business Response
Date: 04/01/2023
April 1, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an item purchased at our store in **********, **.
Upon receipt of this complaint,I partnered with our district manager who tried to reach our original customer,but he ended up speaking to her father who was the person who made the actual purchase. During their conversation, our district manager asked our customer to return the item to the store and he ensured him his return would be processed.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 1st. Me and my daughter went to the Georgetown ******* location. My daughter used her allowance to purchase a Roblox gift card. The clerk did not activate the card. We returned minutes later. The clerk told her that she was out of luck and that once she left the store it was on her. I've been returned this morning to speak to a store manager. The store manager told me that once you purchase the item and leave the store they no longer have anything to do with it. I didn't requested to talk to a district manager, the store manager spoke to the DM and told the DM that I wanted a full refund and wanted to talk to a district manager and what not leave until I spoke with someone that could help me, The store manager was instructed by the district manager to call the police. I videoed the entire interaction. When the police showed up they asked the store manager. He has his receipt and the product. Why can you not refund the defective product? The store manager said it is our store policy. However, I went to your website and a specifically says to retain your receipt and return it within a 30-day period for a refund. I had a similar situation where the car did not activate and it was purchased at the same store. The store manager has since then quit but she was able to fix the problem immediately with no police. Well the store manager was on the phone behind the counter. She asked me to see my receipt and my gift card. She was out of sight for a few minutes while on the phone with the district manager. Then returned laid my receipt and my card on the counter and proceeded to call the police. I asked if I could pick my card up and receipt and she responded yes so I did. What's the police? Was there he asked me if I could open the account up and apply the card like I normally would when I did ironically it was activated. Completely disappointed in the amount of empathy and the professionalism that your team has provided.
Customer Answer
Date: 03/07/2023
***********************************************************
Customer Answer
Date: 03/08/2023
7730 State Road 64. ************** 47122-9063
Business Response
Date: 03/13/2023
March 13, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a Roblox card purchased at a store in Georgetown, IN.
Upon receipt of this complaint, I partnered with our district manager who reached out to our customer and learned the store he was referencing was not a Dollar General store.
We are confident this matter has been appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shop at the Dollar General #*****, at least twice a week. This store is about 2 miles from our home and actually is adjacent to one of our fields in our farm business. We have tried to welcome this business into our community. I have had several personal checks declined with this store even though I have contacted my bank while standing at the register. A third party called Certegy located in ***** ******* determined that I was some risk without a valid reason. I filed a report with the BBB, a couple of months ago about my dealings with Certegy. I thought everything had been resolved. Today my check was denied for a purchase of $75.61. I called the *************** at **************. It is impossible to speak with a human at this company. I then contacted Dollar General customer service and asked them to document my humiliating experience of having my check denied and to explain that I had already addressed this issue with BBB, Certegy, my bank, and Dollar General. The Certegy Reference numbers are *************** and *************** on March 1, 2023. I thought a written check is a legal form of payment. I use the same checking account to pay all my other monthly bills including my phone payment and car payment. I have never had an issue with these other companies.
Business Response
Date: 03/26/2023
March 26, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding check acceptance at one of our locations.
Upon receipt of this complaint, I partnered with our ******* Services team who reached out to our third-party check vendor ******* who reported they tried to reach our customer on March 6 and March 7, but our customer did not answer the call. The Certegy representative said they did leave a voicemail and would address the customers concerns when she returned their call.
We are confident that we as well as ******* tried to address and resolve our customers concern. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this store Monday the 27th of February the add said 3 12packs drpeppers for $12 and they did the same thing in ************* trying to charge $7.95 a 12 pack I ask about add and they said I had to talk to manager but wasnt there. I asked so you are not going to honor the add either. Said I need to talk to manager
Customer Answer
Date: 03/01/2023
Dollar General ********************** *************, ** and also the Dollar General at ****************************************** On Sunday at ************* on Monday at ******* they both did the same thing raised price and would not honor add
Business Response
Date: 04/01/2023
April 1, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our Blue Mountain and ******* ** locations.
Upon receipt of this complaint and emails from our customer, we have requested our district manager reach out to address and resolve our customers complaint.
We are confident this matter will be thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************

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Dollar General is BBB Accredited.