Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 530 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 31, 2022, I went to The Dollar General in *********** ********, and ran my card ending in **** for $97.79. The card was charged $84.79 and I was asked to pay the remaining $13 in cash. I did not have any cash on me, so I asked them to just cancel the entire transaction and keep the merchandise. The person at the register was *****, the manager, and she said the transaction was canceled and the $84 would be back on my card in a few days. I went back to the store 4 times for updates, during January and February, and each time was told the money would be credited within 5 days. Yesterday, I called the District Manager, *********************, and asked him for his assistance in getting this resolved. He said he would call ***** today and tell her that I would be coming in and when I arrived to call ******* Services and get a code and they could get my funds out of the register. This morning I called ***** at the store to confirm. She told me the code method would not work and that she will talk to **** this afternoon. I don't understand why it is taking so long and so difficult to resolve a simple credit to my bank card. It is now February 20 and the $84 has still not been credited back to my account.Customer Answer
Date: 02/23/2023
Dollar General gave me a full refund yesterday. I no longer have a complaint.Initial Complaint
Date:02/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 19th 2023 I went to my local Dollar General STORE #***** I have been a faithful customer at this store for over 5 years and has never had a problem until today I proceeded to return an items that I had recently learned have been recalled Fabuloso the manager there by the name of ************ believe was very rude and unprofessional I explained to him that I was returning this due to the recall he proceeded to say yeah but why and then asked do I have a receipt I proceeded to tell him no I purchase these items the end of December I run a cleaning business so when I buy product I buy in bulk and no I do not have a receipt but that's not the part that behooved me I asked him to contact his district manager (*****) and he did while I was standing there and proceeded to tell him while in front of his other employees and other customers that I was a trash Digger and I need to show proof of purchase wow I wasn't looking for a cash refund I simply was asking for a store credit or an exchange him nor his manager was willing to work with me it was humiliating to be accused of digging through the trash it literally would have cost him nothing to Simply work with me say hey maybe I can take a small portion but not all of them no he didn't none of the sort which I don't understand considering customers shouldn't have to be stuck with a product that's recalled Dollar General doesn't have to be stuck with it they're likely going to be reimbursed for it after they damage it out it was just an awful experience and I would like for it to be addressed because not only do I clean homes for a living and use it on my clients homes I also use it in my home as well I have a 2 year old granddaughter that has severe asthma I was beyond angry and disappointed how Dollar General displayed their work ethic and professionalism to me the customer f.y.i this store#***** had NO sign or anything up indicating that there had been a recalled.Customer Answer
Date: 02/22/2023
Not really more information you are seeking Please elaborate specifically on what it is that you're asking of meCustomer Answer
Date: 02/23/2023
Dollar General STORE #*****
******* ** 76140
Date February 19th 2023
Time 10am
Manager name TOMMY
district manager **********;
Subject of complaint recall ********
hazardous and to taminated
Business Response
Date: 05/06/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********Customer: ***************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding a return to our store in *******, **.
Upon receipt of this complaint, I partnered with our district manager who responded he had already spoken with our customer, and he was able to resolve her complaint.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This store is a new store to our community and much needed only to be closed more than open, I am told its the corporate office doing this by a employee who works for Dollar General. If they have stock that needs to be put on shelves that are in the isles to be put on shelves and corporate see on camera they need to be put out they shut the store. This store has been close way to much for only a year old store. Its been 4 days now for this week and who knows how many more day in the future if I could tell you how many days its been already in the last I would have to say they have been only open 50% since they opened their doors. Please some one do something or just shut it down. It makes no sense to have this here if we cant shop there. I been in retail most my life and NEVER do we just shut the doors for that long just to stock shelves. I will go to every avenue with this complaint until someone listens and does something about this NONSENSE!Business Response
Date: 05/06/2023
May 6, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding our store hours in *****, **.
Upon receipt of this complaint, I reached out to our Fulda district manager and verified the store,after remedying the concerns our customer expressed, is back to normal operating hours.
We apologize to our customer for any inconvenience, and we look forward to serving her in the future. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/03/23 at **** hours, I received a call from my daughter who was so upset I couldn't even understand her. She told me that her and a friend, along with my teenage son went to Dollar General to purchase makeup for her friend. They entered the store, and my teenage son was acting up and trying to be "funny". However, that drew ********* to them. So, the assistant manager on at that time, started watching them, came out to the 3 of them & told them they would be purchasing everything they "touched" & opened. Now, my son is a 15-year **** *** am not making excuses for **** **** was talked to about his behavior because that is not how I raised him. My daughter who is 17 years old, an AP student at the ** & would not do anything to disrespect the store or person speaking with her. So, when they were approached the AM was very rude. She threatened to call the cops if they didn't purchase the items, she chose for them to purchase. Honestly, law enforcement should have been called at that point if she felt they were doing or did something illegal. But they didn't do anything illegal, the AM just wanted to bully the kids. And, when the AM put the items on the belt for the manager to ring up, she did it in a non-professional way, holding her hand high & just dropping the items. I had to leave work an hour early. On my way to the store, I did call the manager. She had not reviewed the video footage until I called. When I got to the store, I questioned the manager first, as to why my daughter was the only one that had to purchase the merchandise? And, the stuff she was made to purchase, she didn't even know what it was. The manager stated she had to purchase them because the seals were broken. The eyeliner didn't have a seal, the other product, not even sure what it was, didn't have a seal, the lip gloss had a seal intact and the 2 other lip-glosses' their seals were broken. So, I did ask who broke the seals. She couldn't answer me. This behavior is unacceptable!Business Response
Date: 03/12/2023
March 12, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding her daughters visit to one of our locations.
As our customer did not include the store location, I have emailed her directly for the information needed to bring this concern to the attention of the appropriate district manager. Upon receipt of her response, we will request our district manager follow up with her directly.
We are confident this matter will be thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is for Store #***** off of ********************* (***********, **). I attempted to get assistance by contacting corporate multiple times with no response/assistance/changes. On 02-03-2023, I visited Store to grab a few things. I have had previous issues with the store charging me higher pricing than advertised. Previously I was advised I must say something before purchases specifically with cigarettes and beer. On this day, the store wasn't too busy and I waited in line even with a unoccupied store rep sitting on their phone and singing. Store rep began ringing things in, At that point I advised her that the pricing was higher than what was price tag was showing for beer ($3 difference) and cigarettes' ($1 difference). Now I have been purchasing this items for a while and just recently started noticing the pricing mismatch. When I requested the price be honored, the manager advised me first she couldn't do anything about it. She then stated she could but she wouldn't correct the pricing. I am a believer in honoring pricing or take incorrect pricing down. This has become an constant issue with this store. Unfortunately this is a very convenient location to shop at. Please assist with having someone contact me.Customer Answer
Date: 02/08/2023
1. Store location #*****
a. Street *********************;
b. City ***********
c. State **************Business Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding a visit to one of our stores in ***********, **.
Upon receipt of this complaint, as we also heard from our customer directly via email, I looked for but was unable to locate a response from our district manager. I have since partnered with her again to ensure our customer has been contacted and his issues have been addressed.
We are confident this matter will be investigated and appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I attempted to notify a male, ****, of a register glitch His response was totally nonprofessional He informed me that he felt my community was a S*** ************** and reluctantly tossed my $2 on the counter I informed the male that I am going to do everything in my power to have him transferred out of my community.I possess receipts which continue to charge the incorrect amount. His supervisor *******, future mother-in-law, left a message which I returned a message No further contact has been since. I have submitted additional texts to cooperate with no return responses Reference # ********** #********** (online) ******************************** Corporate- ******* *************)I feel the behavior of this male is a threat to our community because on December 1st or 2nd a building shooting incident occurredAdditionally, I have been maintaining the cleaning of this property for more than four years including garbage removal, requesting parking lot pothole and sewage repairs. This store refuses to provide waste receptacles, lock up their shopping carts and provide proper lighting or fencing to deter people living, defecating, using drugs, drinking and indulging in sexual activities on this property.Please know that I can provide detailed documentation of all of my actions to assist and encourage Dollar General not to make our community look like a S*** ************** (pictures can be provided).I am definitely requesting more than the refund of my monies and an apology The request for people that actually care about preforming their job respectfully would really be a top priority for working in this store.Business Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:***********************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding our store in ****************, **.
Upon receipt of this complaint, I partnered with our district manager who confirmed she had reached out to our customer, leaving her name and number however our customer has not returned her call. Our district manager also apologized for and confirmed there had been a problem with one of our registers recognizing a promotionally priced item and this issue has been corrected.
We believe we have tried to address this complaint to the best of our ability. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is regarding the Dollar General located at *******************************************************************Every single time I go into this store when I check outat least 20% of all items I get dont ring up the advertised or listed price..several times I havent noticed until it was to late. Example cases of pepsi being on sale 3 for $11 and ringing up $7 a case. And not realizing until I get home. Over the past couple months I would say Ive been over charged more than $100. And like I said this is an on going thing I talk to the employees about it they have nothing to do with it. They say corporate changes the prices faster then they can change the prices in the shelf. So I only get less than 10 items at a time so I can keep track of what the total should be. And still have to spend **** minutes telling the clerk what the price should be of each item. they then have to go all around the store to confirm what Im saying. This happens every single time no matter what I get. To the point where I just got fed up left everything at the check out and just left. I know this is not an isolated issue. I doubt this will help anything at allbut if nothing else Im venting to someone who might be able to do something.Business Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:*****************************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding pricing issues at our store in **************, **.
Upon receipt of this complaint, I partnered with our district manager with a request she contact our customer and as I was unable to confirm completion, I have asked her to reach out again to apologize for our customers inconvenience and to ensure his complaint is resolved.
Our district manager has responded she has spoken with our customer, and she reports he is happy with our recent remodel, he is a satisfied customer, and he will be returning to shop with **.
We are confident this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar General corporate never got back to us about my girlfriend's injuries sustained when tripping over a heavy duty rug upon exiting the store in *******, **Customer Answer
Date: 02/01/2023
Dollar General************************************, ** 62075
Customer Answer
Date: 02/02/2023
Dollar General415 ************.*******, ** 62075
Business Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer on behalf of his girlfriend after a fall at our store near *******, **.
As our customer did not include his girlfriends name or contact information,I reached out to him via email asking for this information. Once he responds, I will forward her information to the attention of our *************** team and one of their representatives will reach out.
We are confident this matter will be investigated and appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made some purchases at Dollar General located at ************************************************************************ date of purchase was 1/30/2023 at aproximately 8:25am and 8:30am. The casheir seemed hesitatntto ring me up then ask if I was paying with a card. I said I was , then she proceeded to ring me up. After I paid for my things I asked for a reciept and the cashier told me that she could not print out a reciept because there was no paper. But then I saw her pull out a paper roll as I was about to leave. It will be on store video camera. The good thing is I payed with a card, (ebt card or SNAP) so there is proof of my purchase. The amount of my purchase was $67.42. As a customera I have a right to my reciept, and the total amount for my purchases just did not sound right. I tried calling Dollar General corporate to speak so someone but I was on hold for 57 minutes and then the Dollar General phone system hung up. The number I called was **************. I chose the prompt for customers requesting a duplicate reciept.I am trying to call Dollar GeneralBusiness Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ************, IN.
Upon receipt of this complaint, I retrieved the receipt not given our customer at the time of his purchase, and I emailed it to him along with my apology for the difficulties he experienced when he tried to reach us via our call center.
We are confident this matter was investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/27/2022 I attempted to purchase a gift card for $200- I paid with a personal check for the $200 and a $5 bill for the $4.95 activation fee. Upon presenting the Clerk with the check, she ran the check through the register as she would normally do and I handed her the $5. We thought everything was fine and then a message popped up on her screen that they could not accept a personal check for payment on a gift card. At this time she apologized and handed me my check back along with my $5 bill. We assumed that nothing had been deducted from my bank account. A few days later upon checking my banking transactions, I found that the check had been deducted from my bank account in the amount of $200. I contacted the store manager and she has been working for the whole month of January trying to get me my $200 back. Her district manager has not been helpful at all. The district manager said that I had to have proof so therefore I got a copy of my bank statement along with the check that I had written and presented this to the store manager, she made a copy and sent it to the district manager who has still refused to refund my $200. At this time I am requesting from Dollar General Corporation refund the $200 that was taken from my account of which I received nothing for this. I have my bank statement and the check that shows where this was taken from my account and the store manager can attest to the fact that I did not get the gift card and of course she has been trying to get me my $200 back for the whole month of January.I do not want or need a gift card. I simply would like to have either $200 cash or a check from Dollar General of the money that was deducted from my bank account.I am retired and on a fixed/set income. I cannot afford to lose $200 and have nothing to show for it.I will greatly appreciate your help in resolving this problem. I look forward to hearing from you on this matter.Customer Answer
Date: 01/30/2023
STORE > Dollar General #*****
ADDRESS > ***************
CITY & STATE > ***** , ***********
ZIP CODE > 39750
*** The store manager has done all she can to help me get my $200 back. The problem is with the District Manager.
Business Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:***********************************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding a problem with a card transaction processed at our store in *****, **.
We have verified this complaint has been resolved and we do apologize to our customer for her inconvenience.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 05/08/2023
The above mentioned complaint issue has already been resolved between Dollar General and the customer.
Thank you for your assistance.
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