Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 532 total complaints in the last 3 years.
- 147 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Green Dot prepaid **** from the Dollar general store on *********************** on February 13th to me unbeknownst to me that I can't use the card I can't even register it because it's already been used and I paid $100 cash for this card 2 hours later I go to use it I can't use it this happened on February the 13th it's now March the 5th and I still haven't received any money I had the receipt I have the card I've been told by the Dollar general corporation that the card they knew the card could not be used because it was it's already been activated prior to me buying it and all I want is my money back when I have the receipt and I took it back the same day within an hour I find it out I couldn't register the card because it's already been activated and today the Dollar general tells me this and all I want is my money back I don't care I bought a product from them I should be able to get a return from them I can't get a hold of nobody at Green Dot that is their responsibility they sold me the product they should be able to responsible for it especially if I paid cash money for it
Business Response
Date: 03/08/2025
March 8, 2025
Better Business Bureau of Middle *********
Attn:******* Sharp
******* ******
******************
Case # ******** Customer: ***** ****************************************
Thank you for notifying us of the complaint from our customer regarding a Green Dot card purchased at one of our locations in **********, **.
Upon receipt of this complaint, we reached out to our third-party vendor who responded with verification from ********* that there were no remaining funds on the customers card. If our customer feels this is not accurate, we respectfully request she reach out to Green Dot directly to file a fraud claim. The phone number she needs to call is printed on the back of the card.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a spendwell debit and loaded 500 at dollar general to pay my electricity bill I get home try and activate card it informs me that I don't qualify for a spendwell account even though my money has already been loaded onto the spendwell card so I call the company on card they tell me I can only use card in store or online but not for bill pay which is why I even bought it then tried to use at dollar store and it wouldn't even let me use in store now dollar general is claiming they don't give refunds on prepaid cards but I need my electric bill money have proof of purchase original packaging and email where I am not approved for a spendwell account. Please help and thank youBusiness Response
Date: 03/13/2025
March 13, 2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding card purchased one of our stores in **********************, ***
Upon receipt of this complaint, we partnered with our third-party vendor who responded the card cannot be deactivated as the card is still active with a balance. The customer has been contacted twice asking what she wants to do about the card. Thus far the customer has not responded. When the customer responds we will apologize and resolve her complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************~JM
Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dollar general store on ****************************************************************************** would not accept my $10.00 off coupon on $30 worth of Tide detergent and I had 2 bottles of $20 Tide. The girl said Im sorry I cant override it. So I walked out of the store. Every time I shop at Dollar General theirs a problem with them accepting my clipped coupons. Im tired of it and will take my business somewhere else.Business Response
Date: 03/11/2025
3/11/2025
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: ******** Customer Name: ***** ******
Dear Ms. *************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ***********, ***
Upon receipt of this complaint, we reached out to the customer twice requesting more information. We have not received a response. We are confident this matter will be addressed if the customer ever responds to us.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 03/26/2025
Dollar General said they reached out to me and they have not reached out to me. I have not received anything from them!!
Sent from my iPhone
Business Response
Date: 04/04/2025
April 4, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: ***** ******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ***********, ********
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMInitial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dollar Store located at ********************************************************************, had posted a sign in front of the Doritos chip section 2 for $7. Another sign stated buy 2 get 2 free. When I checked out I was charged 4.50 x 2 (purchased four bags - I was not charged for two bags). I called attention to the sales clerk of the over charge. She said that wasn't the right price. We walked to the display and I showed her the sign. She said the promotion (2 for $7) had not started yet. I showed her it was the ONLY price posted. She talked to the manger and she said they could not change the price since the vendor was the one that set the price. I told them I felt that I should be charged the amount posted otherwise it was fraud. They would not charge me the price posted but did start taking the signs down as I was paying.Business Response
Date: 03/11/2025
March 11, 2025
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: *** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding pricing concerns at our store at ******************************************************************************
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************~JM
Customer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You have to watch them like a hawk as their price tags on the shelves don't match what they charge you at the register, and if you catch them trying to rip you off, they are very short, rude, and in your face. Then again, that's why they install these stores into small towns to take advantage of the elderly who do not notice they are being charged full price on sale items. On 3-1-25, I tried to buy 3-12 packs of ***** for $12 as stated on the sign above and below the product, but I was charged $26.55 full price. Then, I bought a laundry basket that was supposed to be on sale for $4; instead, they charged me $6.50. The person in charge was very rude and short-tempered, who they got to handle the problem. No one deserves to be treated like that. Store #***** at 10:27 amCustomer Answer
Date: 03/03/2025
In order for BBB to continue to assist in reaching a resolution regarding your complaint please provide:
1. Store location - *******************************************************************
a. Street - *******************
b. City - Dolgeville
c. State - NY
Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.There you go
Business Response
Date: 03/11/2025
March 11, 2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* *********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer in regard to store pricing.
Upon receipt of this complaint, we partnered with the district manager to investigate the customers concerns. The district manager was able to speak and apologize to the customer. The customer has since returned to the store for a refund.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 03/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
** is charging tax on the sale amount before discount is applied. My transaction before tax totaled $32. After discount $26.51. ** assessed *****% on the $32 not the $26.51. Store #***** Trans ****** Register 1 Date 2/28/25. This is not the first this issue has occurred at this location, however; it is the first time I am reporting.Customer Answer
Date: 03/03/2025
Store is located:
Dollar General, **************************************
Business Response
Date: 03/06/2025
March 3, 2025
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a tax charged on her purchase after her coupon discounts have been applied at our store in ********, ***
In response to our customers concern, with the exception of stores located in **, **, **, **, and **, when a manufacturer coupon is tendered, the sales tax applies to the full retail price, before the manufacturers coupon discount is applied. For applicable states where the coupon discount applies to the full retail price, manufacturers' coupons are included in the sales tax base when calculating the sales tax.
In **, **, **, ** and **, the sales tax applies to the discounted price, after the manufacturer coupon discount is applied. The manufacturers' coupons are excluded from the sales tax base when calculating the sales tax.
We apologize to our customer for any confusion.We believe this matter has been appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Initial Complaint
Date:02/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product at 9.95. I made sure that it was the right amount of quantity in price. The woman said it was 1150 and she would not change it to match the price tag. The price tag did not. Include any sort of sale dates or anything like that that I noticed.Customer Answer
Date: 02/28/2025
Dollar General
*****************,*************, SC 29860
************
Business Response
Date: 03/08/2025
March 8, 2025
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a pricing concern at our store in *************, **.
Upon receipt of this complaint, we partnered with district manager who tried unsuccessfully to reach our customer at the number she has listed in her complaint. As our customer has also filed the same complaint via the *********************************************, our district manager will continue to try to reach her at which time he will address and resolve her complaint.
We apologize to our customer for any inconvenience and believe at this time we have done our best to settle this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 03/10/2025
I had not seen the businesses response until now. I received one phone message from the district manager, and I have repeatedly tried to call back, to no avail. I will continue to try.Business Response
Date: 03/20/2025
March 19, 2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* *******
Dear Ms. ******************
Thank you for notifying us of the rebuttal complaint from our customer regarding a pricing concerns at our store in *************, ***
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully again to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 03/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/13/2025 at Dollar General, ****************************** Directly above a sign advertising Buy 1 Get 1 storage bins, were items labeled storage bins. I chose 4 and proceeded to the check out. I was paying close attention to what was being rung up due to countless issues in the past. I let the employee know that the items rang up at full price. He had no clue what I was talking about or how to fix the issue so I asked the supervisor that was nearby. He also was absolutely clueless. I asked him FOUR times if I could show him the sign and where the items were located. We walked back to the sign and after reluctantly looking at it, he said that it must not be for that item. Never offering to adjust the price or anything. I have attached the photo of the sale sign and item.Business Response
Date: 03/06/2025
Better Business Bureau of ****************
Attn:******* *****
******* 198436
******************
Case # ******** Customer: ***** *********
Dear Ms. ************
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ********, ***
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to address and resolve her complaint. He also ensured she had his contact information should any questions or concerns arise in the future.
We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************
~JMInitial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1-22-25 l was over charged and this happens very often and I went back to the store and they would not even look at my receipt they said it was right and they would give me a ***** when they over charged me by twenty some dollars then l sent the main office the receipt along with a letter explaining it all and they never returned a reply to meBusiness Response
Date: 02/23/2025
February 23, 2025
Better Business Bureau of ****************
Attn:******* Sharp
P.O. Box ******
******************
Case # ******** Customer: **** *********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a transaction made at our store in ********** and ***************, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, she was unable to reach her, but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************Initial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Ongoing Pricing Discrepancies and Consumer Overcharges at Dollar General Dear Better Business Bureau, I am filing a formal complaint against Dollar General due to ongoing pricing discrepancies that result in customers being consistently overcharged at checkout. Despite the company's claims of prioritizing customer satisfaction, these issues have persisted for an extended period with no signs of improvement. A recurring problem at Dollar General is the mismatch between shelf prices and register prices. The company frequently includes customer surveys on receipts asking whether prices charged match those displayed, which indicates they are aware of the issue. However, this does not appear to be addressed effectively, as the responsibility is seemingly placed on customers rather than store employees and management. For instance, a ************** cheese product has been priced at $1.25 on the shelf for over a year, yet it always rings up as $1.35 at checkout. This is not an isolated incident but rather a reflection of Dollar Generals systemic failure to maintain pricing accuracy. Additionally, on February 2, 2025, I purchased a small rubber ball, which was clearly marked as $2.00 on the shelf. Even at that price, the item was overpriced, but I purchased it for a specific exercise. Upon reviewing my receipt, I saw that I was charged $2.50 instead. These examples highlight consistent pricing issues, but they are by no means the only instances of overcharging that I have encountered. The pattern is clear: customers are always charged more than the advertised price, never less. Dollar Generals failure to address these repeated pricing errors raises concerns about business integrity and fair pricing practices. Customers should not have to constantly monitor receipts to ensure they are being charged correctly. Given the number of similar complaints online, it is evident that this is a widespread issue.Customer Answer
Date: 02/04/2025
The information that you requested regarding store location follows:
Dollar General
Store #*****
*******************
Westminster, **
************
Thank you
***** *****
Customer Answer
Date: 02/12/2025
The company Dollar General did not even have the courtesy to reply back with an apology, let alone make good on their wrong pricing. We also contacted them directly prior to contacting the BBB. No response was ever received. The promotional materials they hand out upon receipt at the register emphasizing their dedication to customer service is simply nothing more than a facade. We won't step in another Dollar General again.Business Response
Date: 02/14/2025
February 14, 2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding pricing concerns at our store in ***********, **.
Upon receipt of this complaint, we partnered with our district manager who was able to reach out to our customer apologizing for his inconvenience and ensuring him she has our store manager scanning and checking prices throughout the store.
We believe this matter has been appropriately investigated and is in the process of being thoroughly addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 02/17/2025
Complaint: 22889679
I am rejecting this response because:It's a poor approach to customer service. The company is merely stating to this consumer that it will try to do a better job. What does that say with respect to to the customer's financial loss and inconvenience?
We were not even offered a credit of any kind. We won't be returning to Dollar General ever again.Sincerely,
***** *****Business Response
Date: 03/06/2025
March 6,2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the customers rebuttal to our response to his complaint regarding pricing concerns at our store in ***********, **.
Upon receipt of this rebuttal, I partnered with our district manager who is going to reach out to our customer again to ensure he is compensated for any price differences he was charged that were detailed in his complaint.
We believe this rebuttal will be appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 03/07/2025
Complaint: 22889679Fine. ******* ***** agreed to send me a gift certificate/credit in the mail. Upon receipt of that, I will consider matter closed. She can send it to:
***** *****
******************************;
***********, SC 29693
Sincerely,
***** *****Customer Answer
Date: 03/10/2025
Yes. I received a phone message stating so.Business Response
Date: 03/20/2025
March 19, 2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding pricing concerns at our store in ***********, ***
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JM
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