Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

531 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint regarding an incident at the *************** #*****. This situation concerns the improper activation of a gift card I purchased and the unprofessional treatment I received while attempting to resolve the matter.On December 21, 2024, I purchased several items, including gift cards for my son. On Christmas morning, my son discovered that one of the gift cards would not work. The error message stated the card had not been properly activated by the merchant, directing us to return to the store for assistance.On December 26, I visited the store to address the issue. Initially, the employee on duty, ******, refused to help, dismissively stating, "I can't do anything with a gift card after purchaseyou'll have to call the number on the back of the card." Despite my attempt to show her the receipt, she refused to engage further.Following her instruction, I contacted the card issuer, who confirmed that the card was not activated and directed me to return to the merchant. Upon reviewing my receipt more closely, I noticed that it explicitly stated at the very bottom, Card activation failed. Customer is entitled to an immediate refund. Armed with this information, I returned to the store almost immediately.While ****** eventually reviewed the receipt and attempted to process the return, she claimed the system showed "$0 owed" and there was "nothing she could do." During this exchange, she made inappropriate remarks, including calling people who purchase gift cards stupid and expressing her dissatisfaction with her job. Her conduct was both unprofessional and deeply offensive.Upon leaving the store, I contacted the customer service number provided by ****** and spoke with a representative, *******, who advised me to email the relevant documentation for further review, which I then did immediately. I have attempted to followup with "customer care" three times since that date, and have received no response whatsoever.
Business Response
Date: 01/15/2025
January 15, 2025

Better Business Bureau of Middle Tennessee
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *********,**.
Upon receipt of this complaint, we partnered with our ************* team who researched the complaint and advised our customer via email the purchase would be refunded to the card she used to complete her transaction. We also shared her complaint regarding the store associate with the appropriate field manager so this could be addressed.
We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/22/2025

Complaint: 22767860

I am rejecting this response because:
Despite their response, the company has neither initiated, nor processed, any reimbursement to the card as stated.

Sincerely,

******* *******
Business Response
Date: 02/01/2025
February 1, 2025

Better Business Bureau of Middle Tennessee
Attn:******* Sharp
P.O. Box ******
******************

Case # ******** Customer: ******* *******
Dear ********:
Thank you for notifying us of the rebuttal from our customer to our response regarding a card purchased at our store in *********, **.
Upon receipt of this rebuttal, we confirmed on January 15, 2025,an adjustment of $25 was made to the customers card ending in *5042. Please note credits can take up to ten business days to appear in the customers account; this would be January 29, 2025. If this credit does not appear, we respectfully suggest our customer bring this data to the attention of her card company.
We again apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this rebuttal to our attention.
Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Initial Complaint
Date:01/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dollar general close to my home at **********************************************************, the manager **** accused me of stealing at the front counter in front of a lot of customers, I shop at ******************** all the time since I moved in the area a year ago and I have never had any issues with a manager or any employee at dollar general ever until the manager **** was there, the store is a mess and things all over the place I have also seen other reviews regarding her ( ****) from other customers. I went into the store bought some items as soon as I get to the counter **** in a rude way says oh so your back to pay for the tea and the tea that she is speaking of I thought she put the yea on my ticket but I guess it was a misunderstanding on her thinking I did not want the tea just because I said the tea was high in price so if she did not think and she assumed I didnt want the tea why didnt she move the tea out to the side instead of keeping the tea right there and me thinking she rang the tea up it was some misunderstanding and poor communication and very unprofessional behavior on her end. My daughter called up to the store to speak with her and she was talking in circles about the situation and not making any sense. My daughter contacted dollar general corporate twice and they keep saying someone will contact me but still never has we have sent calls to them and also got a confirmation number but nothing still and its been two or three weeks now, we would also like to see the video of the so called stealing smh. Accusing someone of stealing is a very serious accusation with consequences behind it. I dont steal and wouldnt I have no reason to do that I am a *************************************************************************** front of other customers and I would not want anyone else to go through that. I am reaching out to the BBB because no one from the store or corporate has tried to contact us at all.
Business Response
Date: 01/22/2025
January 22, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a visit to one of our locations in ************, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her in-store experience and to address her concerns. Unfortunately, he was unable to reach her, but he was able to leave his name and number and when our customer returns his call, he hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/23/2025
Hello, I read the businesses response and I appreciate them saying they tried to reach out but I have honestly not received any phone call or email from dollar general corporate office or from the store. I have two numbers ************ and ************ not sure if dollar general has the old number I apologize. My daughter called the corporate office about 2 weeks ago twice. And I also wanted to correct the managers name that accused me of theft her name is **** not **** I just wanted to correct that. If the corporate office could please contact me back that would be appreciated, please call the numbers I provided thank you. And I apologize again for the cell number situation!
Customer Answer
Date: 01/28/2025
Hello, I read the businesses response and I appreciate them saying they tried to reach out but I have honestly not received any phone call or email from dollar general corporate office or from the store. I have two numbers ************ and ************ not sure if dollar general has the old number I apologize. My daughter called the corporate office about 2 weeks ago twice. And I also wanted to correct the managers name that accused me of theft her name is **** not **** I just wanted to correct that. If the corporate office could please contact me back that would be appreciated, please call the numbers I provided thank you. And I apologize again for the cell number situation!
Business Response
Date: 02/01/2025
February 1, 2025

Better Business Bureau of Middle *********
Attn:******* Sharp
P.O. Box ******
******************

Case # ******** Customer: ***** *****
Dear ********:
Thank you for notifying us of the rebuttal from our customer regarding our response to her complaint regarding a visit to one of our locations in ************, **.
Upon receipt of this rebuttal and an additional phone number I shared this information with our district manager with a request he try to reach our customer again to address her complaint.
I am confident we are doing our best to address and resolve this complaint. Thank you for bringing this rebuttal to our attention.
Sincerely,

****** ******
End User Support Supervisor | Customer Care
**********************
Customer Answer
Date: 02/12/2025
Hello! Just wanted to say thank you to the BBB for helping me and also the problem has been taken care of Mr. ******* from dollar general corporate contacted me and we spoke over the phone and he said he would take care of the situation that occurred and I trust his word on that. Sorry for the late response and thank you for helping me BBB! The situation is fixed on my end :)
Customer Answer
Date: 02/13/2025
Initial Complaint
Date:01/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dunkin bags of coffee were advertised as buy 1 get 1 free. They did not honor this. I called corporate they said the general manager would reach out and they did not. They owe me $6.95 as that is the price of 1 bag
Business Response
Date: 01/20/2025
January 20, 2025

Better Business Bureau of Middle Tennessee
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: **** *********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a promotional purchase made at one of our locations in ****, **.
Upon receipt of this complaint, we partnered with our ************* team who researched the complaint and responded to our customer via email apologizing for her inconvenience and letting her know they would be mailing her Dollar General gift cards to compensate for this error.
We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:01/03/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited my local Dollar General store on December 28th 24. At that time, a sign was placed in front of the kitchen wares Department that read 50% off of cutting boards etc. It also stated which items would not be included in the sale. I therefore selected an item that was not in the excluded section of the sign.Although my conversation on the phone with the evening manager was helpful, the daytime manager who said he was also the General store manager, was dismissive unhelpful and unprofessional. He also had his cell phone with him the entire time and it looked like he was basically irritated that I was keeping him from using his cell phone. I finally asked him would he be able to go look at the sign with me in the kitchenware section. On the way there, he pointed to a segment of the store which he referred to as the home section. This was a shelf. He pointed to four cutting boards that were on the shelf and said those were the items the two signs were referring to. I said why then would you not put the signs in front of only these items and say only these items are 50% off. He said we do not bait and switch. He said I am not able to change what corporate sends to us. I said, but why don't you move the sign then to the area that you wish to indicate is on sale. He eventually removed the signs from in front of the kitchenware's area. However, he indicated that true living and good cook are the same and so they are not the correct items in the sale. I said honestly, you would not see this sign and think the items behind the sign that are good cook were included in the sale? He said honestly no I wouldn't. I said am I supposed to know as a consumer that these are the same brands? He had no answer. In general, this store seems to have shady in-store advertising and awful refund return policy. In addition, the customer service was unprofessional and ************ the future please read signs before posting. Ensure staff and management are in agreement.
Business Response
Date: 01/06/2025
January 6, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************

Case # ******** Customer: ******* ****

Dear Ms. ******************

Thank you for notifying us of the complaint from our customer regarding a pricing concern in our store in *******, ***

Upon receipt of this complaint, we partnered with our district manager who reported he was able to reach out to our customer to address and resolve her concern to her satisfaction.

We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************

~kb

Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchasd 300 dollars apple cards on Dec 13 when I went to redeem them the codes were no good I contacted ***** they said the cards were no good and dollar general is responsible for it they are refunding to refund me
Customer Answer
Date: 01/10/2025
The dollar general is on n ****************** **************** *******
Customer Answer
Date: 01/16/2025
This is valid complaint I purchased these cards and when I went to redeem them ***** and ****** said these cards were tampered with and dollar general should refund me I'm demanding investigation
Business Response
Date: 01/25/2025
January 25, 2025

Better Business Bureau of Middle Tennessee
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* ****** *********************************
Thank you for notifying us of the complaint from our customer regarding Apple cards purchased at one of our locations in ****************, **.
Upon receipt of this complaint, I emailed our customer for the exact store location, a copy of his receipt as well as screen shots of the cards referenced in his complaint. This will allow us to investigate his concerns and share our findings with him as soon as the results become available.
We believe we are doing our best to address and resolve this complaint and we will submit another response once our investigation has been completed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Business Response
Date: 01/26/2025
January 26, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************

Case # ******** Customer: ******* ****** Jr
Dear *** *****:

Thank you for notifying us of the complaint from our customer regarding ***** cards purchased at one of our locations in ****************, **.
After reaching out to our customer requesting the exact store location, a copy of his receipt as well as screen shots of the cards referenced in his complaint, he responded with the store location and when asked for the additional information needed to investigate, he responded he will only communicate via the Better Business Bureau.
Therefore,to proceed in investigating this complaint, we need the following information from our customer:
If transaction was cash, exact date of purchase.
If transaction was by card, date transaction appeared on card statement.
If transaction was by card, last four digits of card used.
Screen shots of the back of each card referenced in this complaint.

We believe we are doing our best to address and resolve this complaint and we will continue to investigate after we receive the necessary information requested above.

Sincerely,

****** Murrow
Customer Relations Supervisor
**********************

Customer Answer
Date: 01/27/2025
I purchased it with cash and I don't have the receipt
Customer Answer
Date: 01/28/2025
I purchased it with cash and I don't have the receipt
Business Response
Date: 01/28/2025
January 28,2025

Better Business Bureau of Middle Tennessee
Attn: ******* Sharp
P.O. Box 198436
*******************
Case # ******** Customer: ******* ****** Jr.

***************************************** you for the response from our customer regarding Apple cards purchased at one of our locations in ****************, ***

To continue to assist, we would like to confirm the date of purchase, the exact store location (as we cannot locate a transaction for ***** cards on the date reported at the store the customer identified) and we also need screen shots of the back of the card or cards referenced in his complaint.
We believe we are doing our best to address and resolve this complaint and we will submit another response once our investigation has been completed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/30/2025
I have all my reviews on.my.other phone I will give it to u when my phone is fixed over the weekend
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a fast bites spicy chicken sandwich from dollar general at ***************************************. When i opened the box the bun was molded and The expiration date on it was 9/18/2024. This is not the first time that I've purchased expired products from this location.. this is a health issue that the health department should know about.
Business Response
Date: 01/05/2025
January 5, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer:**** ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a product purchased from one of our locations in *******, **.
Upon receipt of this complaint, we forwarded the information to our district manager with a request he reach out to our customer to address their concerns. Our district manager replied he was unable to reach our customer at the number listed in their complaint, so he emailed them with his apology, his assurance all products were up to date, and he included his name and number for our customer to call should they have any additional concerns or comments.
We are confident this matter was appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:01/02/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into store and purchased ***** paper plates the sign said 2 for $5. This was not a digital coupon sale. I got to the register and I was not given the sale and I questioned why. The manager went and checked the sign and agreed with me that it was for my item but she could not adjust the price. This is false advertising. This happens at dollar general all the time. I think something needs to be done to correct this problem.
Customer Answer
Date: 01/10/2025
Dollar General
*************
Seminary ** 39479
Business Response
Date: 01/27/2025
January 27, 2025

Better Business Bureau of Middle Tennessee
Attn: ******* Sharp
P.O. Box ******
******************
Case # Customer: ****** ****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in Seminary,**.
Upon receipt of this complaint, we shared this information with the temporary district manager overseeing this location until our new district manager is in place,and he responded he was able to speak with our customer to apologize for her inconvenience, to offer a refund for the sale price not honored and to assure her he will review how to correctly process price discrepancy concerns with all associates in this district.
We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************

Customer Answer
Date: 01/28/2025
***** from Dollar General called me yesterday. He told me that he spoke to the manager at Dollar General and she was not aware of the issue. I believe he spoke with *****. He told me to go and talk with her because I should not have been told that they couldn't correct the price. He also said that she would like to know who told me that. Never once did her offer any kind of refund. It sounded like he wanted me to report the issue to her.
Business Response
Date: 02/06/2025
February 6, 2025

Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer:****** ****
Dear Ms. ******************
Thank you for notifying us of the rebuttal from our customer to our reply to her complaint regarding a visit to one of our stores in ********, **.
Upon receipt of this rebuttal,I reached out to the new district manager who has tried to reach our customer via phone and email so she too can apologize address and resolve her complaint.
We believe as soon as our district manager is able to speak with our customer this complaint will be resolved to her satisfaction. Thank you for bringing this rebuttal to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************
Initial Complaint
Date:12/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased pajamas that cost ***** and a few other items, plus tax on December 10, 2024 with my *********** credit card. The pajama top was gray with writing and the bottoms were red and black. I opened the pajamas on December 17th to wear them to school as it was pajama day, and there was a security button hidden under the packaging. I returned the pajamas to the Dollar General that I bought them from to get the security button removed and the *** could not remove it. So I requested a refund and she refused to give my money back because I did not have the receipt. I told her that I did not keep the receipt because it was my intentions to wear the pajamas not return them. I only asked for a refund because the *** could not remove the security button. I left the pajamas because they were of no use to me with the security button on them that they could not remove. I told the *** that I would file a complaint with the coporate office. I called the corporate office right after I left out of the store. I received case number ******* from *** over the phone stating the district manager would call me back in 24 hours. I called again today the 21st. *** said I received a call back on the 18th and asked if there was a voicemail left. I told him, there was no voice message left orcall back from anyone. He said what my case number was and I said I have that number. He said for me to stay by the phone and I would receive a call back in 24 hours.
Business Response
Date: 01/26/2025
January 26, 2025

Better Business Bureau of Middle *********
Attn:******* Sharp
P.O. Box ******
******************

Case # ******** Customer: ****** ******

Dear Ms. ******************

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ***********,**.

Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, he was unable to reach her, but he was able to leave his name and number and when our customer returns his call, he hopes to resolve her complaint.

We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:12/23/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice now I've been to 2 different dollar general stores and no one knows how to do the cash rewards. First time was in ********** and second was Thomaston. I earn money back from your store and it seems I'm not able to use it towards my purchase. The cashier yesterday tried and asked why it wasn't working and the girl said I have no idea. She wanted nothing to do with it. Not so smart to say that to a customer but okay. What is going on here??? Are people not being trained properly and you're telling me not one customer uses the cash back coupons ?? I was assured I wouldn't have an issue but that wasn't correct. I called customer service yesterday and the call got dropped and you'd think he would of called me back??? NO but he asked for my number just in case something happens to the call. I don't have time to sit all day playing on the phone with Dollar General.
Customer Answer
Date: 12/23/2024
Dollar General store #*****
**********************;
Thomaston CT 06787
Business Response
Date: 12/27/2024
12/27/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22717668
Customer Name: **** *****
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *********, ***
This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Customer Answer
Date: 12/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes I did speak with the district manager and it's the second time I've spoken to him regarding the situation he assured me the first time it wouldn't happen again and it did so I have no idea.

Sincerely,

**** *****
Initial Complaint
Date:12/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was hit by a dollar general truck my car was in front of my home it was a hit and run I call the police he made a report I have a no. 24-57659 I also have a case no from dollar general. ******* this happen 12/9/24. I have been trying to get in touch with ever sense then I call my insurance company ***************** and the told me that could not do anything because the person hit me have insurance so I have to talk to them not them I have no car I have miss work my motherb is sickly I have to get to her I have been paying people to take me to her this is not right i was in my home and my life got turn up side down. The claim no at my insurance company. Is 2024C0180534 please I need some help
Business Response
Date: 12/27/2024
12/27/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22711556
Customer Name: ****** *******
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a trucking incident in ************, ***
Upon receipt of this complaint, we partnered with our *********************** Team who is investigating this incident and will reach out to the complainant (and reporting Officer) to address their concerns.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB

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