Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

531 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the ******* location on Monday December 16th 2024. I planned on doing my grocery shopping but needed to use the restroom. I asked the man behind the counter if I could use the bathroom but he said no. I went on to ask him why was it out of order? He said no but he didn't want it getting messed up for his associates. I asked him if that was his rule or the company's to not offer a bathroom and he said it was his. Then he told me I was going to respect what he was saying and not question his authority. I went back and forth with him for a minute before he called me a b**** I called him an a****** and he told me to leave his store before he called the cops on me and that I was a c*** I couldn't believe it so I told him he could lose his job for that and he informed me his dm wouldn't do anything to him bc he didn't care. I walked out in disbelief that I had been called such names by the store manager. I've heard nothing back from the DM and nothing has been resolved. This store manager was probably about 40 yrs old and had hair to his shoulders. This is who is representing your company how lovely. I was made to feel completely bullied and will not be able to shop at that location as long as he works there. Plus I'm telling everyone not to shop there. Never in my whole life have I encountered someone working in a store who was that disrespectful
Customer Answer
Date: 12/31/2024
The store is ***************************************************************************************. I don't know how name only know he is the store manager
Business Response
Date: 01/15/2025
January 15, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ****** ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *********, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, he was unable to reach her, but he was able to leave his name and number and when our customer returns his call, he hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/19/2025

Complaint: 22713296

I am rejecting this response because: I never received any calls from anyone at Dollar General about this. I feel as if my complaint isn't being looked seriously. This was unbelievably horrific what this manager said to me. I know I'm only one person but I'm not a quitter. Especially when I have been treated this poorly. I am going to the news stations and I am writing reviews about that particular location on anything and everything I can possibly find. This guy should not be representing a company who's mission says they go above and beyond to help others. That you treat the customer with respect and dignity. Being called a c*** does not constitute respect and dignity. He caused me a great amount of anxiety and stress when all I wanted was to use the bathroom before I shopped. I was insulted in the worst type of way and I am yet to hear any apologies for it. I'm sorry but this mission is obviously garbage so no I do not accept the response from the corporate office

Sincerely,

****** ******
Business Response
Date: 01/22/2025
January 22, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ****** ******
Dear Ms. ******************
Thank you for notifying us of the rebuttal to our response regarding our customers visit to one of our stores in *********, **.
Upon this rebuttal I contacted our district manager who responded he was able to speak with our customer, apologize for her experience and let her know this matter will be appropriately addressed by our internal HR team.
We are confident this matter has been addressed. Thank you for bringing this rebuttal to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Customer Answer
Date: 01/24/2025
I spoke with the district manager over this particular location and he was a very professional apologetic man we talked about what happened with me and he listened to everything I needed to get off my chest. My goal here is not to gain any punitive damages or anything like that. My goal for writing the bbb was to put a big in corporate's ear about what kind of manager is representing one of their locations. I know customer service isn't what it used to be but it hasn't gone that far into the toilet. Btw Florida is right to work right to fire state. I get needing a paper trail so you don't get sued but if what that manager said isn't grounds for dismissal then what is? Where do you draw the line? Thank you
Initial Complaint
Date:12/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had went shopping at Dollar General and they did not give me two of my bags that had a total of about $45 there were rubbing alcohol a funnel toothpaste toothbrushes among a few other items the next day when we tried to get our items they said they had put them back on the Shelf and that we would have to wait until a manager came there so finally a couple days later when the manager was there we had called up and I came there to get my bag the manager proceeded to look at the video from that night and saw that my items were left there but she was extremely rude and talked about kicking me out of the store so that I was not able to come back and she made me feel like it was my fault the items are left there she was completely mean and unprofessional I have never seen a manager act like this in my entire life it was shocking so she did not give me my items and not only that but I had asked for a refund of my items because she has my receipt now and we came there to get the money back and she would not give us the money for our items after telling us we could get a refund I would like a refund for the items that were there and something has to be done about this manager cuz she was really unprofessional and mean there's no reason to ban me from a store that I shop at all the time that's conveniently located near my house when I did nothing wrong
Customer Answer
Date: 12/16/2024
***********************************;
Business Response
Date: 12/27/2024
12/27/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22687570
Customer Name: ****** **********
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, ***
This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
Date:12/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/29/2024, I purchased $43 worth of products from your location in ******, **. The cashier and manager were very helpful and so I purchased more than I intended.On 12/3/2024, at approximately 2:50pm, I went to your location on ********************************************* to return two of the items, as I discovered that I already had similar items which I discovered in my garage. I took the receipt for the transaction. The cashier asked if I purchased the items on sale and I answered in the affirmative. She then stated that I could not return them. I asked for the manager, who came and said the same thing and I asked where that was posted in the store that I could not return items bought on sale? I also asked them to show me that on the receipt. The manager could not but said that it is their policy. She then scanned the barcode on the receipt and stated that I had to return them at the store where they were purchased. I then asked for the district manager's name and number, and she wrote down the 800 number and handed it to me. I asked again but then stated that I would find it myself. I then called the location in ****** where I did the purchase and spoke with '***'. He stated that the items can be returned and that they can also be returned at any location.I will also add that nowhere on the sales ad does it state that the items on sale cannot be returned.
Business Response
Date: 12/19/2024
12/19/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22689379
Customer Name: ******************************************************* you for notifying us of the complaint from our customer regarding a product returned at one of our stores in *******,***
Upon receipt of this complaint, we shared our customers information with the respective district manager and requested our district manager reach out to our customer to address this complaint. Our district manager reports that he did establish contact with our customer and informed her of the challenges we are currently facing with two different types of *********** in our stores that sometimes is incompatible with certain receipts. Furthermore, our district manager apologized for the inconvenience and assured our customer that he will be sharing this feedback to the appropriate members or our technical team.
We are confident this matter is being addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Customer Answer
Date: 12/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Dr. *****************
Initial Complaint
Date:12/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to the ***************************************************** Dollar General store. To buy something to drink and seen that the ******* was in Stock. When I got home I noticed that it tasted flat and funny. The cherry coke expired past it date. July 17 23 and I was upset. The cashier didn't give me a receipt at all for me to take it back. I want someone to reach out about this problem to me.
Customer Answer
Date: 12/18/2024
***********************,
*********, GA 30253
Business Response
Date: 12/24/2024
12/24/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22670933
Customer Name: ****** ********
Dear Ms. *************** you for notifying us of the complaint from our customer regarding an expired product at one of our stores in *********,***
This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
Date:12/09/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has what they call ***** days; all their markdown discontinuation items ring up to one cent if not pulled from their shelves. I had a basket of items that were ringing up as such. The manager on duty would not sell me the items, did not even attempt to ring the items up on the register. When I called corporate, they stated to me that ANY markdown items if still on the floor would have to be sold to me. The manager on duty is not friendly to couponers at all. When I went back later that night, the person at the register let me know that a different person came in and purchased the ***** items, a friend of the manager on duty. This haul would have been worth hundreds of dollars. The shelves were stocked with these deals and the items were not being pulled at all until the manager took my basket away. I called corporate two times regarding this issue with the promise of being contacted by someone and they have not provided me a call back regarding this issue at all, nor have they attempted even though their notes stated they called me and left a message. Date of incident: November 10th Date of Calls: 11/10/24 and 11/13/24 Provided ticket number: *******
Business Response
Date: 12/18/2024
12/18/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22646033
Customer Name: ***** *****
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit at one of our stores in *******, ID.
Upon receipt of this complaint, we shared our customers information with the respective district manager, who has reported that contact has been made with our customer and the necessary amends made, including a gift card.
We are confident this matter has been addressed appropriately.
Again, thank you for bringing this matter to our attention.

Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Customer Answer
Date: 12/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:12/09/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/7/24 I made a purchase at the ************************************ after recieving email notifying me of a sales promotion. I logged into my DG Rewards account & added the Coupon to my wallet. At the store I collected my items to reach the amount required for the coupon to take effect. I put my phone number into the register. My items totalled $41.70 before coupons & taxes as seen on the reciept The clerk made an adjustment & the register total that rung up after taxes was $44.36.This is reflected on the receipt where $1 was discounted on item #4. I am not sure why that adjustment was made & I was not told.The total is $40.70 taxed at *****% ($3.67) for a total of $39.36 with the $5 discount, or $34.36 with the $10 discount that should have been applied. The clerck applied the coupon & instead of the $10 off of $40 discount I was given the $5 off of $25 discount. I pointed it out to the clerk and he mentioned that sometimes the system doesn't work correctly. I took out my phone, logged back in & made sure the coupon was added to my wallet. Upon doing so the clerk rang up my total again and the $10 discount was not taken out, only $5 and now the totals were not reflecting what was rung up.This time the total was $42.82 before the $5 Discount, with $3.12 tax, with only $34.70 of my items being taxed). My bill came to $37.82 when by the terms of the coupon it should have been $32.82 using these new calculations in the total of the receipt attached.He repeated that the system does not always work right, & did not attempt to manually adjust the total to apply the additional $5 off. Rather than press the issue I collect my items to not hold up the line further. This is not the first time I have experienced this, which appears to be a ************* tactic. This time I sought to pursue reimbursement with thorough documentation if this irregular billing practice.They failed to send their usual receipt email or list the order on my account on their site.
Business Response
Date: 12/17/2024
December 17, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ****** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a December 7, purchase made using their digital account at our location in *************, ***
Upon receipt of this complaint, we partnered with a digital team specialist who emailed our customer to apologize for this experience and to verify their address so this matter can be appropriately resolved.
We believe this matter has been investigated and is being appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 12/18/2024

Complaint: 22656340

I am rejecting this response because:
My preference is to have received the store credit and verified it can be used without constraint before noting whether I am satisfied with the resolution. It is unclear of DG ************* plan to physically mail this credit or they simply want evidence that I am an individual with a residence? Either way, waiting for their remedy to play out before responding could take more than 10 days, resulting in the case being closed. Prematurely accepting their resolution when it could ultimately be unsatisfactory would also leave the case closed and unresolved.
As a customer who has used their DG Rewards site for coupons as well as cash-back savings I am aware they have the capacity to award digital credit to said account which can be redeemed as cash (though the process required a manager to couch-up their staff on the procedure). They may have their reasons for not doing so, but extending this claim by introducing physical mail to it is a further inconvenience that merits explanation on Dollar General's part so I have assurances their credit has the same value & liquidity my cash did when they billed me incorrectly to begin with.

Sincerely,

****** *****
Customer Answer
Date: 12/18/2024
This email was received from ** customer care today, in response to my fulfilling their request to provide my address. This response which affirms my concerns with their approach to resolving the issue and why it was unsatisfactory, as they have not demonstrated any intent to operate within the time constraint or communicate with full disclosure to the BBB by trying to contact me through separate channels to feign resolving the erroneous & misleading promotion and accounting.
Business Response
Date: 12/28/2024
December 28, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ****** *****
Dear Ms. ******************
Thank you for notifying us of the rebuttal to our response regarding our customers complaint connected to a December 7, 2024 purchase made using their digital account at our location in ********************, **********,***
Upon receipt of this rebuttal, we reached out to our digital team who advised our customer had responded to their email,confirming their mailing address and that the gift card discussed in their email has been mailed via ****. Unfortunately, as suggested in our customers rebuttal, at this time we are unable to award credit to digital accounts.
We again apologize for any inconvenience to our customer, and we believe this rebuttal has been appropriately addressed.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/02/2025
Thankfully, contrary to email DG **************** sent outside of the ******************** communications, they were able to mail the store credit in the form of a gift card the day after the email rather than the 2-3 weeks they claimed in the email.
I was able to use the gift card at the location where the initial transaction occured without further issue. I appreciate the efforts the BBB has taken on my behalf. Thanks to everyone there.
Initial Complaint
Date:12/03/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is all the local DG stores. ADD has energizer batteries 4 pack final price 2.00. add dose not say a limit. They will not honor the add after driving over 20 miles to get these for Christmas presents.
Business Response
Date: 12/17/2024
December 16, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ****** ***********************
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a recent advertisement for Energizer Batteries.
As you see in the ad included in our customers complaint, the customer would receive the sale price of $2 only after clipping this $3 coupon to his digital account and entering his phone number at check out; remembering that a digital coupon, unless otherwise noted, can only be used once.
We apologize for any confusion or inconvenience to our customer, and we believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
Date:12/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am making a complaint against the Dollar Generals in the *****, ** area. I probably would not have filed this complaint if it was a one time issue, however the same thing happened last Black Friday. Dollar General advertised Bass Pro/Cabela's gift cards any denomination at 15 percent off. I purchased several items including the Bass Pro gc's at the Dollar General and then looked over my receipt to make sure everything rang up at the sale price and just like last year the Bass Pro gc's rang up full price. The only thing the store offered after calling another DG and finding out after several minutes into the conversation that that DG was also having the same issue, was for me to return the gc's. I then traveled to another ** and tried to purchase Bass Pro gc's, but had the cashier scan them first to make sure the discount would be taken off. He replied that it wasn't coming off. He apologized and said there was absolutely nothing he could do about it. I asked if there was a number I could call and make a complaint and he said no and even if there was, I probably wouldn't get through to anyone. I feel this is false advertising, Bait and switch just to get people in the store and I also think about people who like myself may have purchased several items and NOT looked over their receipts carefully so ended up paying full price. If they are not going to sell the cards at the discounted price then don't advertise them. I only know about this happening for the last 2 years but it makes me wonder if it's been going on for several years.
Customer Answer
Date: 12/04/2024
In response to your request for The Dollar General address, The first Dollar General that I encountered the problem with this year was *********************************. As a side note, I would like to mention that in all cases this year any of the cashiers that waited on me did try to do what they could to remedy the situation. However this situation is at a higher level than they were able to fix. The store that was called for assistance in the matter and finally disclosed in the conversation that they also were having trouble with the Bass Pro gc's was ***************************************. The second store that I drove to was *******************************. I'm not sure if you need the information from the stores last year, but I do want to mention that after many phone calls, trips to stores and emails, I was compensated last year for the gift cards that they would not let me return after finding out that they had not been discounted. As I mentioned in my first correspondence, I brought up last year's incident because it is now the second year in a row that this has happened with the same brand of gift cards.
Business Response
Date: 12/19/2024
12/19/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22627065
Customer Name: ***** ******
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in *****, ***
This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Customer Answer
Date: 12/27/2024
I have just read the businesses response to the complaint. I have not heard from the business. I would like to add that I receive about 10 spam calls a day and therefore do not answer unknown callers. If the call is not identified as being from Dollar General, I would not answer it, that being said, if the DM tries to reach me by phone and the number is an unidentifiable number, it would be best to either email me, text me or use US mail.
Thank you,
Karen
Customer Answer
Date: 01/02/2025
I just wanted you to know that I still have not heard from anyone at Dollar General.
Thank you,
Karen
Customer Answer
Date: 01/06/2025

I just wanted you to know that I still have not heard from anyone at Dollar General.
Thank you,
Karen
Customer Answer
Date: 01/20/2025
Just wanted to let you know that it's been well over a month that **, said they would reach out to me and I have heard nothing. Obviously it's not that important to them.
Business Response
Date: 01/22/2025
January 22, 2025

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************

Case # ******** Customer: ***** ******
Dear Ms. ******************
Thank you for notifying us of the rebuttal from our customer regarding our response to her complaint concerning a gift card discount promotion.
Upon this rebuttal I contacted our district manager who responded after he was unable to reach her by phone, he first emailed our customer December 19, 2024, to apologize for her inconvenience and asking if she was still interested in the gift cards. As he did not receive a reply he sent another email January 21, 2024, to the same email address listed in her complaint and he again said he did not receive a response. We respectfully suggest our customer check her junk and spam folders to see if she can locate our district managers messages.
We are confident we have done our best to communicate with our customer. Thank you for bringing this rebuttal to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer Answer
Date: 01/24/2025
I apologize, I didn't see the emails. I had kept an eye out for something from Dollar General.
I don't see anything in the email asking me if I would still be interested in purchasing the gift cards, but if that is an option I probably would be.
My other concern though is Dollar General's promotions and the fact that almost every time I try to purchase something from them that is on sale, I have to thoroughly check my receipt and in most cases, I have to go back into the store and point out a promotion or sale that wasn't honored. It usually aggravates the cashier and it takes up a ton of my time, that I shouldn't have to spend. This just happened to me this past weekend when I bought an Air freshener that was supposed to be on sale. I had to go back into the store, wait in line and then go through the whole process with the cashier and manager to figure it all out. With the money I received back from that mistake, I tried to turn around and purchase cereal that was on sale and it too rung up wrong, only to have the cashier tell me I was wrong, until I took the manager over to the shelf and showed her the sign, not only there but also on my app. So my biggest complaint is, I like shopping at Dollar General, they have good sales and a variety of products that I need, however it's becoming a big inconvenience because their advertised prices often don't ring up. I would like to know what Dollar General intends to do about this, not only for me, but for all of their customers.
Thank you,
Karen

Customer Answer
Date: 01/28/2025

I apologize, I didn't see the emails. I had kept an eye out for something from Dollar General.
I don't see anything in the email asking me if I would still be interested in purchasing the gift cards, but if that is an option I probably would be.
My other concern though is Dollar General's promotions and the fact that almost every time I try to purchase something from them that is on sale, I have to thoroughly check my receipt and in most cases, I have to go back into the store and point out a promotion or sale that wasn't honored. It usually aggravates the cashier and it takes up a ton of my time, that I shouldn't have to spend. This just happened to me this past weekend when I bought an Air freshener that was supposed to be on sale. I had to go back into the store, wait in line and then go through the whole process with the cashier and manager to figure it all out. With the money I received back from that mistake, I tried to turn around and purchase cereal that was on sale and it too rung up wrong, only to have the cashier tell me I was wrong, until I took the manager over to the shelf and showed her the sign, not only there but also on my app. So my biggest complaint is, I like shopping at Dollar General, they have good sales and a variety of products that I need, however it's becoming a big inconvenience because their advertised prices often don't ring up. I would like to know what Dollar General intends to do about this, not only for me, but for all of their customers.
Thank you,
Karen
Business Response
Date: 02/08/2025
February 8, 2025

Better Business Bureau of ****************
Attn:******* Sharp
P.O. Box ******
******************

Case # ******** Customer: ***** ******
Dear ********:
Thank you for notifying us of the additional rebuttal from our customer including how she is being charged for promotional and sale price merchandise.
Upon receiving this information,I contacted our district manager with a request he reach out to our customer to investigate and address the specific instances mentioned in her correspondence.
We hope we will be able to answer and resolve our customers concerns. Thank you for bringing this rebuttal to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************

Customer Answer
Date: 02/21/2025
I have not responded because the last I heard was that someone from Dollar General was supposed to contact me. No one has, so as far as I am concerned this was not resolved in a satisfactory way.
Thank you for your efforts,
Karen
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not giving all of my bags that I purchased. The person working the cash register put several bags onto the floor beside his self upon leaving the gentleman insisted these are all your bags you have all of your items only to discover pun arriving home there were several items not accounted for I called the store immediately with no call back no answer I left a voicemail I called every single day and left a voicemail every single day from November 10th until November 16th I showed up on the 17th of November explain to the manager ( which I overheard her saying she only knew how to refund $1; and asked if I could come back tomorrow because I just missed her manager) I explained I come once a week hence the reason I was there a week ago she said let me go look at the cameras she took my receipt at which I highlighted all the items that I did not receive the first half of my order and came back saying well I saw them hand all the bags to your husband but that's the thing if he had the bags I wouldn't be standing here saying I did not receive over half of my order she said I'll take your phone number my manager is going to review it and she might call you. All I wanted was items I paid for but because the cashier decided that he rather take it home my daughter didn't get to wake up with a birthday card birthday balloons birthday presents several items over $23 worth of merchandise I did not receive, I also took it upon myself to call six difference Dollar generals in ************** they all said that they can only access in store cameras 4 to 5 days maximum so I would like to know how this manager was able to look at a camera from 7 days ago when they don't have access to that I just wanted what I paid for now I want my money back and an apology. I have the receipt with items highlighted that was stolen by worker
Business Response
Date: 12/05/2024
12/5/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22582875
Customer Name: ******* *****
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. Our district manager reports that the store manager processed a return for our customers left-behind merchandise and issued a $50 Dollar General gift card for the inconvenience. The store manager also apologized for the inconvenience, leaving the customer satisfied with our store and company resolutions.
We are confident this matter will be addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
Date:12/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the dollar general app and saw they had mentos gum tropical flavor 50 count for 1.00 at this location. I drove to the location to purchase 4 of the gums. When I got to the register the gum rang up 4 dollars and change. I showed the cashier the app. And said I'd like it at the advertised price. I also pointed out it did not give me the option to pay on line and pick it up nor did it give the option to have it shipped it only gave the option to make an in store purchase. The cashier called ****** to the front I belive he was a supervisor. The situation was explained to ****** and ****** shrugged his shoulder and said i can't change the price. I asked why and if it's an error on the app I didn't make it. I showed ****** the the app price the description of the gum so he could see it was the exact same gum. ****** acknowledged the app and still told me he could not help me. I left the store with buying any of the other items I picked up as well as those 4 packs of gum
Business Response
Date: 12/10/2024
12/10/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22616812
Customer Name: **** ******
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in *****, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager who reports she has reached out to our customer and left a voicemail with her contact information.
We are confident that when our customer returns her call,our district manager will make the necessary and appropriate amends
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB

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