Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 530 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the dollar general app and saw they had mentos gum tropical flavor 50 count for 1.00 at this location. I drove to the location to purchase 4 of the gums. When I got to the register the gum rang up 4 dollars and change. I showed the cashier the app. And said I'd like it at the advertised price. I also pointed out it did not give me the option to pay on line and pick it up nor did it give the option to have it shipped it only gave the option to make an in store purchase. The cashier called ****** to the front I belive he was a supervisor. The situation was explained to ****** and ****** shrugged his shoulder and said i can't change the price. I asked why and if it's an error on the app I didn't make it. I showed ****** the the app price the description of the gum so he could see it was the exact same gum. ****** acknowledged the app and still told me he could not help me. I left the store with buying any of the other items I picked up as well as those 4 packs of gum
Business Response
Date: 12/10/2024
12/10/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22616812
Customer Name: **** ******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in *****, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager who reports she has reached out to our customer and left a voicemail with her contact information.
We are confident that when our customer returns her call,our district manager will make the necessary and appropriate amends
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/30/2024 I attempted to add cash to my ****** account the store clerk stated error message was received and she would have to refund the $500 once she started the transaction to refund she stated it went through but it was never sent to my ****** and it was no receipt stating it went to ****** only receipt was stating to refund customer. I never received refund or cash into my ****** account. ********************** said their hands are tied cause the store cash drawers balanced even.I complained to ****** and Dollar General but I have no cash at all.Business Response
Date: 12/05/2024
12/5/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22623478
Customer Name: ******* *****Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a transaction made at one of our stores in *******, IN.
Upon receipt of this complaint, we partnered with our **************** team to investigate this concern. The results of their investigation was that our customer was owed a refund. Our district manager reports that contact has been made with our customer and the appropriate amends have been made.
Again, thank you for bringing this matter to our attention.Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBCustomer Answer
Date: 12/06/2024
The issue was resolved 12/4/2024
I appreciate District Manager contacted with refund resolution.
The Dollar General Store staff were very helpful with refund and District manager personally contacted myself with refund information
Ending in satisfying results
Initial Complaint
Date:11/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently visited a dollar general store and upon using the app I seen advertised BOGO free on motor oil at a price of $6.95. I bought 4 and after I checked out I noticed they rang up $7.25 and charged for all 4 of them. Even after scanning with the DG app they showed to be $6.95.Business Response
Date: 12/10/2024
December 10, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a November 24, 2024, purchase made at our store in *********, **.
Upon receipt of this complaint, we reviewed our 11/24 11/30 ad and discovered the reason our customer did not received the **** offer referenced in his complaint was because the offer included in the main ad was advertised as 3 Days Only 11/28-11/30 and our customer made his purchase 11/27.
For our customers convenience I have included a copy of the 3 Days Only 11/28-11/30 ad in this reply.
We apologize to our customer for any confusion and inconvenience and we believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 12/17/2024
Complaint: 22598803
I am rejecting this response because: I am unable to view the file of the add to see where it says that it is only good for 3 days. Please resend as a pdf file not a word file
Sincerely,
***** *******Business Response
Date: 12/31/2024
December 31, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. ******************
Thank you for notifying us of the rebuttal to our reply to the complaint from our customer regarding a November 24, 2024, purchase made at our store in *********, MS. ******** receipt of this rebuttal, as our customer states he is unable to view the attached ad illustrating why he did not receive the **** offer, we reached out to our district manager with a request he contact our customer directly to address his concern. Our district manager has replied he has tried to reach our customer twice and when they are able to connect, he believes he will be able to resolve our customers complaint.
Thank you again for bringing this rebuttal to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 01/06/2025
Complaint: 22598803
I am rejecting this response because: I was never contacted and never recieved any phone calls or emails from anyone. If they did call and I did not answer they left no voicemail after any failed attempt.
Sincerely,
***** *******Business Response
Date: 01/15/2025
January 15, 2025
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ***** *******
Dear Ms. ******************
Thank you for notifying us of the second rebuttal to our reply to the complaint from our customer regarding a November 24, 2024, purchase made at our store in *********, **.
Upon receipt of this rebuttal, we again reached out to our district manager who said he continued to try to reach our customer by phone, so he sent him an email to which he received an email response from our customer stating he wished to communicate via email. Our district manager responded to that message and to date, he has not received a reply.
At this time, I believe we have done our best to contact our customer to address his complaint. Thank you again for bringing this rebuttal to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to refund an item that I used 2 months ago and unable to get a refund for is unsatisfactory and have decided to stop arguing with this company
Sincerely,
***** *******Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the Dollar General on **************************************** at approximately 2pm on 11/16/24, I purchased 5 'Hot Hands: Super Warmer 18-hr' packs that were labelled $1 each. The boxes were PDQ style and just opened with the large $1 signage on them and no other pricing on the shelf. The warmers rang up $1.50 each instead, totaling $7.95, I did not realize until I was already home.I am seeking the $2.50 overcharge for the 5 warmers @ $0.50 + any applicable tax.I am aware of Dollar Generals deceptive pricing practices from current and prior lawsuits. Whether this was an error at the store level due to Dollar Generals priority of their bottom line or blatant theft is negligible.Business Response
Date: 11/30/2024
November 30, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ********* ****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a pricing concern at our store in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve her concern. Our district manager believes our customer was satisfied with her resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Store is never open!!!!!!!Customer Answer
Date: 11/18/2024
Dollar General
***************
*******, ** 05465
*************hours are supposed to be 8am - 9pm Eastern Time Monday through Friday
Business Response
Date: 11/30/2024
November 30, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ***
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the operating hours of our store in *******, **.
Upon receipt of this complaint, we partnered with our district manager who reported that although he was not able to speak directly with our customer, he was able to leave a voicemail apologizing for her inconvenience and letting her know his plans to ensure the store is open 8am-9pm to serve our neighbors and our community.
We believe this matter has been appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I actually spoke with the DM who stated they were the new district manager and in the process of making changes.
Sincerely,
******* ***Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 16th 2024. I went to my local store to do a little early Christmas shopping. The item I wanted to purchase was said to be in stock on both the website and app totaling 10 in stock. Its never been wrong before when I check and it doubt its wrong this time. I asked the employee to help me find it. I was told I don't recognize it so I don't know where it is. I tried looking some more and no luck find it. I proceed to ask one more time and to see if it was in the back or if they could check their inventory system. Was told again I don't know. I can't check in the back and if it is in the back it may be months before they can even find it. Also told there is no way to check their inventory to see where it is or if the even have it. I know thats a lie. This is just plain lazy i was the only customer in the store when I asked the 2nd time. I wouldnt doubt if the employees are keeping it hidden so the can buy it and scalp it for Christmas since its selling for way more other places online. I can give the store number address and the item I was looking for just let me know. I just want an explanation of why someone cant help find an item that is says to be instock and from when ive see most times is behind the checkout counter. And if possible I still want to buy for Christmas. But the way I feel I never want to go to a dollar general again let alone my local one anymore. Please contact me and let me know Thank you.Customer Answer
Date: 11/19/2024
Store # *****
Address ***********************************
Item in question is Pokmon TCG: Scarlet & Violet 151 Poster Collection. SKU: ********. Shows 10 instock online at this store.
Let me know what else is needed.
Business Response
Date: 12/03/2024
December 3, 2024
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a visit to our location in ****,**.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for his inconvenience and to address his concerns. Unfortunately, our district manager was unable to reach our customer,but they were able to leave their name and number and when our customer returns their call, our district manager hopes to be able to resolve our customers complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Business Response
Date: 12/04/2024
12/4/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22566557
Customer Name: ******* *******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding product availability at one of our stores in ****,***
Upon receiving this complaint, we shared our customers information with the respective district manager and requested our district manager reach out to our customer to address this complaint. Our district manager reports that he was able to locate the product that our customer was seeking at another of our store locations, but, as of Monday this week, he has been unable to connect with our customer to arrange pickup.
We are confident that once our customer responds, we will be able to assist provided the product is still available.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/9/2024 1:16pm $9.22 Transaction: ****** Store: ***** Till: 1 Business Advised there was an error on their part regarding system overcharging me and not applying coupons correctly. However, I don't want a coupon, I would like the funds back to my card. Please see my review posted below: **Customer Review for ********************** in ****** on 11/9**I had a disappointing experience at the Dollar General store in ****** on November 9th. I went in to purchase a few items: an Airwick warmer, two Airwick refills, a Febreze plug refill, and Palmolive dish soap. There was a coupon for $4.00 off the Airwick warmer, which was priced at $4.00, so I expected that to work perfectly. The Airwick refills were $6.25 each with a buy one, get one free deal, or so I thought.When I checked out, I noticed my receipt showed that the coupon for the warmer only took off $3.23, and the buy one, get one deal didn't translate correctly, taking off just $5.05. I brought this to the attention of the cashier, ******, who claimed that nothing is free and that I would have to pay something. She said it was a system error and there was nothing she could do about it.I asked to speak with a manager, only to find out that ****** was the manager. She informed me that the only option I had was to contact the corporate office for assistance. When I asked for the contact details, she struggled to find the information and suggested I ******* it." While I did end up reaching out to corporate, they acknowledged it was an error on their part and were surprised to hear that the manager couldn't help resolve the issue. They promised to send a gift card for the difference, but I wasnt interested in a gift card; I wanted my money back in my original payment method.Overall, the customer service was lackluster and far from friendly. Because of this frustrating experience, I won't be shopping at Dollar General again. I hope they can improve their training for both cashiers and managers in the future.Business Response
Date: 12/03/2024
December 3, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding an error in digital coupons being applied to a transaction made at our store in *********.
Upon receipt of this complaint, we partnered with our digital coupon team, and were informed we owe our customer $1.97 in missed savings. To resolve this complaint, with our apology for her inconvenience, we will be mailing $5 to her at the address listed in her complaint.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Dollar General practices what I believe to be corporate deceptive and fraudulent business practices. I have friends all over the country having the same problems at other Dollar Generals. They do not show the customer prices as they are rung up, discounts and coupons are said to be taken off at the end but it shows up in weird segments so you cant just look and see what you actually received in discounts or credits. They offer online coupons that dont actually come off the total. When you catch it and call them on it, they say its a computer problem. If you have already paid, they say they cant give you a refund and give you a phone number for customer service. I believe this is intentional computer programming ripping off customers millions nationwide because it happens all the time, same issues all over the country. Most people dont even notice they are paying a few dollars more than they should. I get cheated about $3 per shopping experience. I now add up my total before checking out and refuse to pay until its corrected. They keep the corrected receipts saying they need it for bookkeeping. Everyone I know is having this problem.Customer Answer
Date: 11/14/2024
My complaint was for
Dollar General
*******************************
****************
but names the corporate office as the offender.
Business Response
Date: 12/02/2024
12/2/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22553450
Customer Name: ******* ********
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding pricing at one of our stores in *******, ***Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
Upon speaking with the complainant, our district manager states that the customers complaint is not with the store she visited, but more of a general complaint about how promotional pricing is handled throughout the organization. Our district manager has assured her that her feedback is valued and will be shared with the appropriate members of the Dollar General team.
We are confident that her concerns have been addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBInitial Complaint
Date:11/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around 10/9/2024, I visited my neighborhood Dollar General located at ******************************************** I am a repeated customer due to living in the area 24 years. With Hurricane ****** approaching, I went into the store to purchase some essential items. After arriving at the register for check out, I noticed that the milk was not price as advertised. I advised the clerk who in turns summoned for her superior. When the supervisor came (middle age hispanic female), I advised her that the milk price was incorrect. Although it was only a 0.15 cents difference from the price that was posted, I made the store aware. I jokingly said, "let me find out you all are price gouging" which apparently upset the superior. She became very defensive, had a rude & condescending demeanor. I immediately asked her why she was so uptight and stated that im not the one to be mad or have an attitude with. She then stated "0.15 cents, I can give you 0.15 cents, da fuck". I stated again, "im not the one". She then stated that I was not going to threaten her. I asked her how did I threaten her and ask why she would insinuate my statement was a threat for anything. She continued with her attitude and asked if I wanted my items or not. I advised her I did. A police officer who happened to be in the store heard her stating I threatened her and made a statement to me that there were not going to be any threats. I immediately advised him that no threats were made and asked him why would he insinuate I made a threat to anyone without factual information. He then asked the clerk if she wanted me to leave the store and she now wanted me to leave and be trespassed because the police officer inserted himself and volunteered for me to leave. There were unbiased and impartial witnesses in the store that came to my defense and stated that I had not done anything wrong at all. They heard the unprofessional clerk address me. they provided a statement to law enforcement after I contacted them.Business Response
Date: 12/02/2024
12/2/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22531809
Customer Name: ******* ******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, **. We sincerely apologize for the overdue response.
Upon receipt of this complaint, we shared our customers information with the respective district manager. We requested our district manager reach out to our customer to address this complaint.
Upon speaking with the complainant, our district manager states that he addressed our customers concerns and assured him that he is welcome to shop at our stores.
We are confident that his concerns have been addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBCustomer Answer
Date: 12/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Client was unjustly banned from shopping at their local dollar **** even after providing proof of purchase. In efforts to resolve this issue i have reached out to Dollar General's customer service deptartment with no response. The banning of my client was not justified as well as discrimination. we are trying to resolve this issue the easy way but will move forward if need be!Customer Answer
Date: 11/12/2024
Dollar General.
*********************
********************
**************.Business Response
Date: 11/16/2024
November 16, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* ******
Dear Ms. ******************
Thank you for notifying us of the complaint from a customers attorney stating she did not receive a response after contacting our ************* Team.
Upon receipt of this complaint, we partnered with our *************** team at which time our Director of General Liability Claims responded to the related request via the email address included in her complaint.
We believe this complaint has been appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
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