Reviews
This profile includes reviews for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 244 Customer Reviews
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Review fromMary W
Date: 11/09/2024
5 starsNovember 9, 2024
The Dollar General store on Rt 304
In Girard Ohio is the best kept DG store ever. Always organized, stocked and clean. This evening I found a lost coupon for $5 and had to return everything in order to get the discount. My checkout guy. JOE was amazing and extremely patient in performing the complicated and inconvenient service. So I want. DG to recognize JOE who did an excellent job without complaining. As I really. Appreciated the discountReview fromTim D
Date: 11/09/2024
1 starTim D
Date: 11/09/2024
If I could put 0 star I would. I came in after work to purchase a few items and got to listen as another customer was called rude after she made what seemed to be an ill timed joke. Nothing rude or mean was said between the manager and customer. After the customer had left, the on shift manager proceeded to say that the customer was going to be banned for the comment and then her checker named Brandon also joined in calling the customer a ***** and proceeded to go off about said customer in front of no less than 4 other customers for more than 5 minutes who had to now listen while they continued to rant. It was extremely unprofessional and it shows why this business has the rating it does. They will continue to drive away customers as long as they are allowed to mismanage the store.
Dollar General
Date: 11/12/2024
Thank you for bringing this
review to our attention. We have emailed our customer directly for additional
information that will allow us to better assist.Bringing
this issue to our attention has provided us with an opportunity to adhere to
our mission – serving others – and we sincerely appreciate that.We
apologize for our customer’s inconvenience, and we look forward to addressing
her concern.Review fromSierra L
Date: 11/08/2024
1 starI went to the location here in Buffalo,NY located at 668 E Ferry St and when I arrived their at 8:20pm the store was closed way before closing time which is 9pm due to an emergency and I think that is very unprofessionalReview fromJasmine M.
Date: 11/04/2024
1 starI recently visited store # 13847 at 10:18 AM. I'm from Saint Clair County and unfortunately had the worst customer service experience. I went into the store to purchase a few items, including several cases of canned sodas. Upon arrival, I was informed that I could only bring my wallet inside, which I found strange, so I removed my wallet and entered the store.
After making my purchases, I was walking out with a basket when I didn't notice that there was a pole on it. The cashier then walked behind me, removed the items from my basket, and placed them on the ground outside the store, even though my car was parked right in front of the door. I had just recently had a baby, and I asked him why he would place the items on the ground when my car was so close. He could have easily passed the items to me so I could put them in the vehicle instead of just leaving them on the ground, which I found very rude and unprofessional.
I know that this is not how Dollar General typically operates, and I would like to express my disappointment with how I was treated. I have also recently had surgery and am required to avoid bending over and straining my incisions.Review fromRuth D
Date: 11/03/2024
1 starRuth D
Date: 11/03/2024
Only two employees working, both outside flanking the doors on both sides, smoking so my granddaughter and I had to walk through their smoke to get in the store. We looked around for a few minutes, found what we wanted to buy, both employees still in their same spots outside smoking. I had wanted to use cash but neither cashier bothered to come in so I had to use my debit card at the self checkout for a $5 purchase. Employees are almost always outside smoking directly in front of the doors even though there are signs on the doors specifically saying not to smoke in front of the doors. Ridiculous.Dollar General
Date: 11/05/2024
At Dollar General, we place a premium on customer service.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.We have emailed our customer directly to apologize for how this
experience made her feel and to let her know this issue will be investigated and appropriately addressed.Review fromChris L.
Date: 10/30/2024
1 starThe worst store I have ever been to. I hurry up there before they close 9:55. Don't forget I run out of gas just to try and make it before they close. I go to checkout with my 1 item and she will not accept my cash. Says card only. That's the only thing I have yet the lady still refused me. Now I have nothing to eat tonight thanks to some rude lady that laughed at me.Review fromAnnette S
Date: 10/30/2024
1 starAnnette S
Date: 10/30/2024
No one working registers or helping customers. No bags at the self checkout. I said “I need some bags!” Someone yelled “We’re out!” I had to go find my own bag as well as check my items out! Girls “working” were on their cell phones.
This store is at Corner of Hwy 8 and 81, Piedmont, SCDollar General
Date: 11/01/2024
At Dollar General, we place a premium on customer service.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.We have emailed our customer directly to apologize for how this
experience made her feel and to let her know this issue will be investigated and appropriately addressed.Review fromKaren S
Date: 10/28/2024
1 starKaren S
Date: 10/28/2024
Dollar general in glasgow va is suppose to be open til 10 pm at night. For the past week they been closing at 6 pm. Glasgow va zip code is 24555Dollar General
Date: 11/01/2024
At Dollar General, we place a premium on customer service.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.We have emailed our customer directly to apologize for how this
experience made her feel and to let her know this issue will be investigated and appropriately addressed.Review fromAnn S
Date: 10/19/2024
1 starAnn S
Date: 10/19/2024
Dollar General supposedly has digital coupons online. You go through many and indicate the ones you would like to use. Do not even consider trying to use the Cash Back coupons. They never work. Now the digital ones won’t work. You have to put in phone number and when you try the screen goes off so you don’t get to use coupons. I have tried three different stores so this is not one attempt to use them. It should be illegal for them to do this. After going through coupons, shopping for correct items, waiting in line you still have to pay full price. If they don’t want customers using coupons quit putting us through this. Absolutely hate this store now.Dollar General
Date: 10/22/2024
At Dollar General, we place a premium on customer service. As we
have also heard from this customer via another avenue, we have already
requested a member of our digital support team reach out to her in order to address,
investigate and resolve her concerns.Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.
Review fromJ. T.
Date: 10/18/2024
1 starJ. T.
Date: 10/18/2024
I was thrown out of the store in Amelia today. I am hearing disabled and don't realize I am speaking loudly. I asked the cashier there a few questions and she told me I was being very disrespectful. I asked her where the garbage can was, if there was a bathroom I could use, where the batteries were as there was a huge cart in front of them. And finally asked about ice. I had no idea she was offended. I tried to explain about my hearing loss and that I just asked her questions. I guess she thought I was yelling at her. She threw me out in front of 3 customers and that I was disrupting her whole store. I am very upset and embarrassed about this. I was not threatening or demeaning. So, I guess I am not allowed to shop there because I can't hear the level of my voice. I wonder what other people with disabilities they don't serve?Dollar General
Date: 10/22/2024
At Dollar General, we place a premium on customer service. In
order to ensure the situation described will be immediately investigated and
addressed, we have emailed our customer for additional information so a member
of our field management can reach out to her to address her complaint.Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.We apologize for how this experience made our customer feel and we
welcome any opportunity we have to serve her in the future.J. T.
Date: 10/22/2024
I sent you my phone number and am awaiting your call.
Thank youJ. T.
Date: 10/30/2024
I still have not received even a phone call.
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