Auto Transportation
US Star Trucking LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 109 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/01/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a quote on January 25, 2024 to have my vehicle transported. I received the quote and decided not to accept. I told them this multiple times and requested they please stop contacting me but they told me no and continue to harass me. I just want them to stop, it's unnerving me, but they won't listen. I attached pictures of the quote and my several requests for them to stop and also their answers of no.Business Response
Date: 02/02/2024
Hello dear BBB
We are sorry for that inconvenience that customer is receiving follow up texts however we will remove his information and he will not receive any messages from our company
US Star Trucking LLC
Initial Complaint
Date:01/18/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired this company to pick up our truck from Benson, Arizona to deliver to Palmdale, California with the promised to be deliver in 3 days. They Pick up the truck on 01/02/2024 at the mechanic shop. Contract price was **** * They been calling asking for more money and since we are seniors they've been using scare tactics so far we have sent them ******. We have not received our truck which is loaded with ******* in merchandises. Now we feel that they'll are never going to give us our truck. We do not know what to do in this situation and seek for the BBB to guide us and help us.Business Response
Date: 02/02/2024
Hello Dear BBB
We checked our system and we do not have the order of that customer . They might worked with scammers but not with us star trucking
thank you
Business Response
Date: 02/06/2024
Hello dear BBB
We saw the file that attached by client however that is not the contract at all that is only copy of the quote
thank you
Customer Answer
Date: 02/12/2024
Complaint: ********
I am rejecting this response because:
The quote has been verified, your company pick up the truck. You haven't delivered the truck as we agreed upon. It's saddest me that you took advantage of elderly people and now is a little too late that I found out that your company did the same thing to other clients. Please resolve this issue and return my truck.Call me at ************ to resolve this.
Hector *******Initial Complaint
Date:01/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was quoted a price of **** to transport my son‘s car to college. I signed the contract and I thought everything was OK the next day I was told that I would have to pay another hundred dollars to have his vehicle transported, very unprofessional as I asked several times if there will be any additional fees, and if this was a concrete amount, and I was told yes, but the next day I was forced to sign another contract with a different price to get my son’s car to where it needed to be very disappointed and I was lied to as I asked if there were any different fees that would be applied, or if my rate would increaseBusiness Response
Date: 01/24/2024
Hello dear BBB
we are sorry for this inconvenience unfortunately it is the low season that we might not be able to hire a driver for agreed amount .However we offered a driver to the client and they after that we booked for them.
US Star Trucking LLC
Initial Complaint
Date:01/18/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: paid ******* deposit on 11/20/2023.
US Star Trucking to pick up my car to transport from Phoenix, AZ to Sturgeon Bay, WI on 12/12/2023.
US Star Trucking did not call or respond to transport my car on 12/12/2023.
I had to find another transport my car and paid more money.
To date US Star Trucking has not responded or refunded the ******* deposit.
I have called multiple times and have not been successful.Business Response
Date: 02/02/2024
Hello Dear BBB
We checked that transaction and customer paid the reservation to private account not to our company since according to the contract he had to transfer the money to our business account.
US Star Trucking LLC
Customer Answer
Date: 02/02/2024
Complaint: 2*******
I am rejecting this response because: US star trucking representative instructed me to send the deposit to the outside Zelle account. Afterwards, the representative confirmed my reservation. See the original attached documents.I recently spoke with the US star trucking manager and he stated that the same thing happened recently to another customer. They told me they cannot refund my deposit and I should request from the external party.
See attached email where US star trucking owner or manager stated that my car was ok to ship in December. I called the company many times to confirm my car shipment but no one called me back or answered their phone.
This company is fraud. They are referring to the contract signed and Item #11 saying they are not responsible if a customer sends a deposit to outside their organization. This is not my fault and they should pay me.
Sincerely,
***** ******Business Response
Date: 02/02/2024
Hello Dear BBB
We explained to the customer that we are not responsible if customer pays the reservation to personal account
Initial Complaint
Date:01/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
US Star Trucking is a vehicle transport aggregator located in Tennessee. They alleged they were the driver/trucker in original conversations, yet they were jumping an agreement with another company.
It was agreed to pay a fee of ******* ***** ** *** ******** **** ** *** *************r) upon delivery. It was agreed the vehicle would be pickup in California Tuesday 10 January 2024 and delivered to Ogden, Utah.
Transport was not provided on the date in question. Contact with the company revealed they are an aggregator. The conversations with them also indicated US Star Trucking's contract driver wanted more money than was agreed. When they were informed I would not pay additional fees, the company representative made excuses about there were no available drivers at that price. The representative then stated this was a "special transport" by the driver. He was informed that it was not my responsibility for the driver making a special trip, that an agreement was made for an agreed upon price. Any additional fees would have to be paid by US Star Trucking.
When asked to speak to Management the phone was disconnected. Subsequent calls have been routed to voicemail.
Attempting to contact the company directly has failed as the "number is not in service" prompt is provided by the phone company.
Texts and agreement can be provided.Business Response
Date: 01/24/2024
Hello dear BBB
We are sorry for that inconvenience that happened with that order . However we did not charge any money from the card of the customer .
US Star Trucking LLC thank you
Business Response
Date: 02/12/2024
Hello dear BBB
We are sorry for that inconvenience that happened with this customer however it is a road business and no one can give a guarantee beforehand . We will work on our mistakes and try to solve all issues.
thank you
Customer Answer
Date: 02/13/2024
Complaint: ********
I am rejecting this response because:The apology is unacceptable and late in coming. It does not address the issues of breach of contract, mis-representation, etc. Legal procedures have been initiated.
Sincerely,
Frank *********Initial Complaint
Date:01/02/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent an inquiry about services on or around December 8 2023. I received a text from the company and replied stop to it. Over the next several weeks they continued to text me even after I replied “STOP”. I called them at one point and told them to please remove me from their text list and someone said they would but I am still receiving the same text message over and over again.Business Response
Date: 01/05/2024
Hello dear BBB
thank you for informing us about this issue that our agent made. We will remove the rerquest of client from our system and they will not get any further texts or calls.
thank you
Us Star Trucking LLC
Initial Complaint
Date:12/04/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went online searching for a company to transport my car from Boston to Alabama after speaking with several companies I went with US Star Trucking because they gave me the better price. I paid $150 deposit and the balance was to be paid to the driver once he delivered. My car was picked up December 1 2023. They called me and gave me the driver’s name and number. The following morning I received a text from the driver saying he needed $400 to fix his truck. I’m not responsible for repairing his truck. The the guy from US Star trucking called and said I needed to pay the 400 or the car wouldn’t be delivered. I asked them to just leave my car and I would come get it. The guy from us star said that the driver would crash my car if I didn’t pay. Then he texted me back and said the driver was going to Alaska with my car. At this point I know I have been scammed and probably never see my car again. Now I have to file police reports to see if I can get any justice. I would advise people to stay away from then because they are shady people.Business Response
Date: 12/04/2023
Hello dear BBB
We need order number for that shipment then we can check it since we could not find any information about this customer.
US Star Trucking LLC thank you
Initial Complaint
Date:11/27/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked this company to ship my car in the beginning of November 2023 for a pick up date of 11/24/23 and they never showed up. I called my agent “Tom Kane” numerous times and was told that he couldn’t find a driver. He then told me he found one that can pick up my car today 11/25 but it’s going to be a xtra. I told him no because we agreed on **** which is what the contract states. He told me because the driver is coming from Georgia it’s going to be more Money. He then said he will
Speak to his manager.
I received a call from Bill the manager who was extremely rude. Said if I didn’t pay the extra amount, I needed to wait two more days for them to find a driver. I told him I shouldn’t have to wait two more days when the contract clearly says 1st avail pick up date is 11/24. He kept going back and fourth and told
Me to wait until they found another driver. I told him I’m not waiting and that I want to cancel my contract and he said he will charge me ****. I leave out of state this Tuesday and now this whole situation has been a huge inconvenience! This is unacceptable as a company and they need to be out of business! They’re a scam!Business Response
Date: 11/27/2023
Hello dear BBB
Thank you for informing us about this issue . However we managed to make it happen for agreed amount. A car is already picked up and it is on the way of delivery .
Us Star Trucking LLC thank you
Initial Complaint
Date:11/16/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 11/16/2023
Hello dear BBB
We checked this order that we provide a service for customer and we worked according to the contract . Client signed an agreement with our company and then we booked a carrier for agreed amount.
US Star Tucking LLC
thank you
Business Response
Date: 11/27/2023
Hello dear BBB
As we mentioned before the customer has signed a contract with our company and only after that we sent a carrier to transport the car.Our company worked according to the contract.
US Star Trucking LLC thank you
Customer Answer
Date: 12/04/2023
The response is totally unacceptable ,and I will be taking add steps as well to resolve this problem. Thank you for your help.Initial Complaint
Date:11/09/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Star Trucking to transport my car from Alexandria Louisiana it was supposed to be picked up on 11/8 and delivered to California by 11/12. I called several times spoke to the same gentleman about the transport. He sent over the contract with the price of ***** I told him that is perfect I will provide driver my signed contract. I was paying all cash. This afternoon he changed the price to $***** says it is fuel fee by the driver. I told him No he cannot change the price once we agree on the price. He informed me that he had to change it because he couldn’t find a driver for the price he quoted me. I informed him he cannot treat people/customers the way he is treating me. I informed him I was writing to the BBB of his actions. I just want people to be aware that this company does this!Business Response
Date: 11/23/2023
Hello dear BBB
Thank you for informing us about this complaint . However we did not charge anything from customer and we do not have a signed contract with him.
US Star Trucking LLC thank you
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