Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Clayton Homes

  13140 Highway 78 Jasper, AL 35501-3519

• 

  Paradise Homes

  187 Highway 231 N Troy, AL 36081-1766

• 

  Clayton Homes of Anniston

  4004 US Highway 431 Anniston, AL 36206-8595

• 

  Clayton Homes of Northport

  4401 McFarland Blvd Northport, AL 35476-2824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installation of the gutter and down spouting was improperly installed. The gutter is not high enough and it is not up under the drip edge. And down spouts are falling off and water is infiltrating into the body of the trailer.

  

  Business Response

  Date: 04/30/2025

  Ms. *****, thank you for your feedback. We have reached out to the Home Center where your home was purchased, and they have not received any contact regarding the gutters since their installation in 2022. The warranty period for setup or installation concerns is 60 days. At this time, we recommend reaching out to your homeowner's insurance. If the claim determines that the gutters were improperly installed, we would happy to review a denial letter from your homeowner's insurance company.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024 we moved into a manufactured home we purchased from Oakwood Homes and had it put on our land. There have been multiple issues with the home that stem from the way the manufacturer put it together. Some of those issues have been addressed and some just patched but not repaired. The biggest issue is the brick apron put around the house. It is not what we ordered. The first time I brought this to their attention the brick was still on the pallets around the house. I have addressed this with them on multiple occasions but today was told we did get the right brick and they are not replacing it. They are resorting to out right lies to try and get out of this. They messed up but don’t want to pay the money to fix the issue. We did not get the brick we ordered and it is not only ugly but the mortar job that was done is so sloppy it’s ridiculous. Today I was told by the manager there that I am being obstinate but I am only asking that they give us what we ordered and paid cash for.

  

  Business Response

  Date: 04/16/2025

  We apologize you are unhappy with the brick you chose and
  special ordered, but we have confirmed from the brick company via Triangle
  Brick “River Street” which you ordered was delivered and installed. While the
  color of bricks vary from different brick manufacturing plants this brick is “River
  Street”. We will not be redoing the brick as we did install the “River Street”
  brick you chose.

  

  Business Response

  Date: 04/24/2025

  We have confirmed numerous times  with Triangle Brick this is the brick you choose "River Street". We are sorry you are unhappy with what you picked out , but we are not replacing the brick.

  Customer Answer

  Date: 04/24/2025

  I reject the response because the fact remains that we do not have the brick that we chose and paid for. This is no fault of ours. If this is a situation that Triangle brick needs to address with Oakwood of Greenville but we bought the home from Oakwood. Oakwood needs to make sure that a customer who comes in and pays cash for a house needs to have what was paid for. We ordered brown brick and we got black brick and I don’t care what you call it the brick is nothing like what we ordered.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ******* ***** I’m sending this on behalf of my father ******* *****
  Friday April 11th 2025, after waiting 4 years for electricity, we finally got an electric line setup to our homesite in a rural area & ready for hookup but a defect where the floor joists & a pvc pipe line from electrical box intersect so we are not able to receive electrical services. We had called ****** from Homes Direct in Farmington New Mexico & she said she’ll call the manufacturer but that doesn’t help us get the utilities we really need & have been waiting for patiently. We would’ve had power but this error is another setback & disappointed in the builders quality control plus the inspection failure.
  Thank for reading this & any ? **** ** *** * ************ ** ****** * ************

  

  Business Response

  Date: 04/16/2025

  Mr. *****, thank you for reaching out about the concern with your father's home. We have shared this feedback with the Home Building Facility. Clayton offers a manufacturer's warranty for a period of one year from the date that the home was purchased. Although this period has now expired, the Home Building Facility will be assisting with the conduit issue. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased my home from a community on july 18/2024 and everything seemed ok to my knowledge as a first time home buyer. 3 days after purchase i noticed water in my floor and there was no windows on that wall. so i contacted a plumber because i thought there was a leak. to my surprise there was no leak and in fact it was rain water, i contacted the community of where i purchased my home. they sent someone out to check it after weeks of getting rain water in my brand new home. so after multiple inspections were made it was determined that my house was collecting rain water through the walls due to manufactures defect. so i reached out to clayton homes spoke to a manager named **** ******* (manager) from clayton homes warranty dept. i explained to him exactly the issues i was having with the leaks and mold and i had other issues they he said he would take care of that was covered under warranty (Aug-2024) so i waited for clayton to send someone out..... in November someone came out to look at what was going on they informed me they didn't have the tools or materials to fix it, and that someone from clayton would contact me so i waited.. After some time went by i contacted someone different, spoke to ****** on 12/18/2024 - she sent out a repair person to address the rain leaking into my home and the mold repairs was made but never resolved still having on going issues with rain water and mold. other warranty issues remain unaddressed master bed window, master bathroom sink still not set properly master bath tub was installed damaged- **** said it would be repaid still hasnt been repaired. other ongoing issues nothing has changed, still getting the run around 4/10/2025

  

  Business Response

  Date: 04/15/2025

  We received conformation you have spoken to the Home Building Facility yesterday and they have called and left a message for you today. You are on the service backlog awaiting to be scheduled for the remaining repairs.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Clayton Homes Service Department from **** ******** **** ****** **** ******* ******** ** ***** ****** ************ scheduled to come out and complete repairs issues on new Home on 9/27/24. Due to Hurricane Helene I Called Clayton Homes to reschedule my appointment. While speaking with representative they stated they would call me to reschedule due to all the issues Hurricane Helene had caused in the area. After three months without hearing anything thing I called them back and they stated they would have (*****) in the service department call me to schedule my new appointment. That never happened. Three weeks ago I called again and still nothing. It is going on seven months since the initial appointment and still nothing. I am reaching out to you today to me help get this issue resolved and my repairs completed.

  

  Business Response

  Date: 04/28/2025

  This service is scheduled for May 15th.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new clayton home in 2024. Manufactured the same year, 2024. Now that we have lived here for several months we have noticed multiples i.r.c violations.
  
  The outlets are not tamper resistant as we found out this week, my son stuck a bobi pin in the outlet and almost started our house on fire. The breaker did not trip, my son got branded, and the only thing that stopped everything was the bobi pin exploding after being short cicuited for who knows how long.
  
  There are no electrical boxes in their systems, they simply cut a hole in the drywall and use quick set screws on the outlet to clamp the drywall. The wire is not stapled within six inches to the in existent electrical box.

  

  Business Response

  Date: 05/02/2025

  Mr. ***********, thank you for providing your feedback. Clayton constructs our homes to meet HUD building code. We have forwarded your concerns to our Quality Assurance team, and they have determined that the home is within compliance. We have attached some materials related to your concerns for your review. You may also reach out to HUD for an inspection of your home if you believe the home is not within compliance. 

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came home today to a storm door shattered due to falling off of the hinges, in which upon walking through the house after completion was supposed to be fixed (over a month ago now). I could create a list of things that were listed on the “repair” list and none of them have been completed or repaired. The roof was reported damaged upon delivery (in December) and has yet to be repaired or replaced, the ceiling has brown spots, cabinet doors cracked upon initial inspection, floor is bubbled up, I could go on. I just moved in in March. All of these things were reported immediately and NOTHING has been done. We just keep getting “I’ll pass along the message or I’ll have someone come out”. Now I understand why they want you to sign the final paperwork before repairing things…. So they can give you the run around instead. Pathetic. Photos from today. “It’s probably just shifting from the house settling, we’ll fix it.” 1 month later and a shattered door is all I’ve got to show.

  

  Business Response

  Date: 04/28/2025

  Service is scheduled this week for Wednesday 30th and Thursday May 1st if needed.

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We found used doublewide on the Clayton lot. They said 79,900 and included set up and delivery. We paid $1000 deposit and started financing process. We were already picking out stucco, site inspector had been out to check property etc. we got a message from Clayton saying they decided not to sell us doublewide because it’s full of mold and a health risk. We let them know we had been in that doublewide WITH the employee and there was zero mold. We asked for proof and they said sorry couldn’t show proof

  

  Business Response

  Date: 05/09/2025

  Ms. *****, we apologize that we were unable to sell the home. It has been taken off the market until adequate repairs can be made. It is important that we don't sell a product that could pose a potential health risk. Our Home Centers are happy to show you different homes if you would prefer. We have provided a refund of the earnest money deposit that you provided. 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been facing significant issues with this property for the past 6 years, and despite my repeated attempts to resolve the matter I have received little to no assistance. It has now reached the point where I am forced to take further action.When I purchased my home from TruHome,was under the impression that I was investing in a quality property.within a short period I
  found that my home was leaking.This issue has been persisting for 6 years despite
  numerous attempts to reach out for assistance and resolution the problem has not been addressed fully after 5 years and somehow having someone's personal number I was able to get the manu to come out and look at my windows and doors.I was told the windows were nailed in with 2 nails each so they screwed them that did not stop the leaking and after this they would not help further the door they replaced still leaks leaks even worse now.January 16th I was forced to put a new roof on my 6 year old home due to leaking and there not being any barrier underneath to the edge of the roof To make matters worse the leaking has resulted in the growth of mold inside my home where my children live, which presents serious health risks.a water line has formed all the way around my home worsening the situation. This continuous waterdamage has compromised the integrity of my property the living conditions have become unbearable.I have contacted them multiple times over the years and have attempted to work with various departments to resolve this issue but I have been met with either inaction or unsatisfactory responses. It has become clear that either unwilling or unable to address the fault in the home that I have already paid for and continue to pay for. As a result, I now find myself in a dangerous and unacceptable living environment for me and my children.I am requesting immediate action to address and repair the ongoing leaks, mold growth, and water damage.My rights as a homeowner are not being respected. I was sold a faulty home

  

  Business Response

  Date: 04/09/2025

  Mr. ******, thank you for your feedback. We are sorry to hear about the issues you're having with your home. Clayton provides a manufacturer's warranty for one year, which covers structural manufacturing defects. It does not cover wear and tear, weather related incidents, or lack of homeowner maintenance. In June 2018, Clayton repaired the seals around the windows. No other mention of window leaks exists in the service history of your home. In 2022, a courtesy repair was completed to the flooring near an exterior door that had been damaged due to rain water. However, no door leaks were reported within the warranty period (March 2018 to March 2019). In January 2025, we advised that we would be happy to review this concern if you were able to provide a denial letter from your homeowner's insurance that indicated that this is a manufacturing defect. We have received no such documentation. 

  Our Homeowner's Manual mentions that the seals around windows should be reapplied every year, as they are out in the elements and may crack or deteriorate over time. It also mentions releveling the home to ensure that the doors and windows remain in square and do not over-settle. As we mentioned when we spoke with you in January 2025, we are happy to review documentation from your homeowner's insurance if their denial letter indicates that the window and door leaks are due to manufacturing defect. 

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house from this company and they have giving me nothing but trash. And send people out to work and fix the issue that clearly have no idea what they are doing. I have been lied to from day one by the Manager Matt! This company has stolen my property and destroyed my house. I can not get anything done under my warranty. And when they do come out to fix something they never have the parts that they need. I have a bath tub that has never worked. Siding on the house that is falling off. Holes in the yard the are over 6 feet long and 2 feet deep. I was over charged on everything and when they came back under cost no money was given back. I have had contractors working at 2-3 am on my land and at my house and when brought up to them i am told that's how they work. I have floor pulling up and the Manger has told me to just put a rug over it.. my floor is pulling away from the walls and the house is to big for the foundation. They need to fix their problems and correct all that has been done.

  

  Business Response

  Date: 04/07/2025

  Mr. ******, thank you for your feedback. We are sorry to hear about the issues you're having with your home. We have reached out to the Home Center and Home Building Facility, and they advised that they have service scheduled at your home this week to repair the structural, non-cosmetic items in the list you provided.  Clayton has already performed courtesy service for the gradework on the property. Settling, erosion, or other factors that may be causing the holes on the property are not covered and Clayton is unable to provide additional courtesy service. This is included in the pre-close documentation that was signed by you and Mrs. ******. We are unaware of any foundation concerns with the home. An inspection was performed by the county when the home was set and no issues were found at that time. This inspection included the foundation as well as the footers for the home. 

  Customer Answer

  Date: 04/07/2025

  
  
  Complaint: 23168407
  
  
  
  I am rejecting this response because:

   

  You can clearly see that from the pictures that i have sent of all the issues that i have. The Center that you are talking about here in South Hill has Lying frauds working there.. It was not till after i filed all this that the manager wanted to reach out to me. After me trying to talk to him for over 7 months. This claim that you have made that things are set up. I have not seen anyone from my local store out here. And till this is done and my issues are fixed i will not accept any response. I have been lied to from the first day i signed paperwork. I have all paperwork showing when i tried to reach out and talk and **** and how i was pushed away. I have text messages and emails as well.. If this issue is not take care of i will file a law suite and take it to court. My house is falling apart and yall dont care.. Nothing has been said about getting my house right. You have said the paperwork says this and that. Which tells me that you are hiding behind legal and not trying to fix a issue 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 04/08/2025

  Mr. ******, as mentioned in the previous message, you have service already scheduled with the Home Building Facility for this week. You have spoken with ***** at the Home Building Facility to discuss this, and as mentioned, they will address structural, non-cosmetic items. We are aware of the entire service history of the home, including previous service visits.