Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,625 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSHASHIL S
Date: 06/03/2025
1 starSHASHIL S
Date: 06/03/2025
I am extremely frustrated and disappointed with American Home Shields handling of my refrigerator claim. Over the past nine months, I have paid ~$700 for coverage, trusting that my appliances would be protected. However, now that my refrigerator has broken, AHS is refusing to cover the replacement, citing a questionable loophole related to a "power surge." I expect AHS to honor the coverage I have paid for and reimburse me for the replacement cost. Initially, I approved the out-of-pocket as well, but they would come out and fix the refrigerator for ~20 days. The last time tech came out on 31st March and 1st April, he said I would have to pay a lot more than $578 assessed. The original refrigerator is a Kitchenaid high-end brand worth $4k with only 7-8 years of use life. The tenant has been living w/o a fridge for a month now, which triggered me to order a replacement fridge so that they are not harassed anymore.I have already spent $125 on an assessment and an additional $85 for a second opinion. After a month-long delay, I have now spent $1,200 on a new refrigeratoran expense that should have been covered under my policy. I initially wanted to get it repaired based on their recommendation even if out of my pocket. They didn't repair it and kept delaying. Eventually, we got tired and ordered a replacement at our own cost. I contacted AHS to cancel my service and remove my credit card from the account, yet my request was denied. Instead, I was offered a free service, but I was still charged in the next billing cycle. This demonstrates deceptive business practices designed to keep my credit card on file for continuous charges, which is *************** worst fears came into play as the tenant is not going to renew their lease.
American Home Shield
Date: 06/04/2025
Hi *******,Thank you for taking the time to leave a comment on our site. We sincerely apologize that we were unable to meet your expectations regarding your refrigerator work order under your home warranty. We understand that claim denials can be frustrating and unexpected. Please know that in some cases, denials occur based on the specific terms and conditions outlined in the contract coverage. If you have any further questions or would like us to review your case again, wed be happy to assist. Kind regards, American Home ShieldReview fromGregory G
Date: 06/03/2025
1 starGregory G
Date: 06/03/2025
After nine years as a customer with **********************, weve reached our breaking point. Despite our long-standing loyalty, AHS has repeatedly denied coverage, provided no meaningful benefit or loyalty recognition, and failed to justify the value of their service. Weve paid more in premiums over the years than we've received in actual covered repairs a net loss for us.Most recently, we submitted a claim to repair a faulty shower valve. A technician from ******* Plumbing was dispatched but was unable to remove the valve. He diagnosed the issue and submitted his findings to AHS. AHS denied the claim, categorizing the necessary work as a modification, which they do not cover.This classification is both inaccurate and misleading. Replacing a worn-out valve with a new one is a standard repair not a redesign or reconfiguration of the plumbing system. I communicated this to AHS directly, but they stood by the denial. Notably, two independent plumbing companies also assessed the issue and confirmed that the work required is not a modification but a straightforward part replacement.AHS appears to use the term modification as a blanket excuse to avoid fulfilling legitimate repair obligations. This practice feels deceptive and contrary to the spirit of a home warranty agreement. Were extremely disappointed with how this case and many others have been handled, and we will be discontinuing our relationship with AHS.American Home Shield
Date: 06/04/2025
*******, thanks for sharing your feedback with us. We apologize for your less than satisfactory experience with us. Our records confirm that your contract has been cancelled. Please don't hesitate to get in touch with any future questions or concerns. Kind regards, American Home ShieldReview fromDennis M
Date: 06/02/2025
1 starDennis M
Date: 06/02/2025
IF I COULD GIVE AMERICAN HOME SHIED A -1 I WOULD .THEY DONT CARE AS LONG AS THERE GETTING YOUR MONEY I HAVE A WASHER THATS BEEN DOWN FOR OVER A MONTH. I HAVE HAD CANCELED APPOINTMENTS PARTS ..ISSUES . I HAVE CALLED THEM OVER 10 TIMES AND THEY GIVE ME THE BIG RUN AROUND. THEY USE A-1 APLIANCE REPAIR AS THERE SUB CONTRACTOR . CALLED THEM OVER 10 ALSO NO CALL BACKS AS THEY PROMISED THE WORST HOME INSURANCE OUT THERE STAY AWAYAmerican Home Shield
Date: 06/04/2025
Hello ******, it is never our intention to not render service. If you still have a service issue and need assistance we are here to help. For assistance please message us with your contract number or property address. Please contact me at ************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromDanielle W
Date: 06/02/2025
1 starDanielle W
Date: 06/02/2025
I was tricked into signing up for auto renew with the promise of my first service fee being waived. I was indeed charged $100 service fee and after three separate phone calls to dispute the charge I was told they still had no resolve, and there was an open investigation which they clearly werent actively investigating. I dont know why they think its okay to lie to customers and give empty promises. Terrible customer **********************.American Home Shield
Date: 06/04/2025
Dear ********,I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to offer my assistance. Feel free to email us at ************************************** with your contract information. Kind regards, American Home ShieldReview fromJames & Lisa J
Date: 06/02/2025
1 starJames & Lisa J
Date: 06/02/2025
I've been paying my monthly dues, and paid the $125 fee for them to send out a HVAC technician. The technician comes out and says our system is fine, however the return is undersized for a 3 ton unit, and we have a little bio growth in the evaporator. We get denied because the bio growth is not covered which is causing tbe system to fail. Then Integrity Air of Ft. *****, sends a quote of $8000 to replace the total system less the duct work, which may need modifications for proper operations of the new equipment. I'd pass right along past AHS if I was seeking a home protection service, oh snap, I will be looking for a home protection service. Seems that they have key words if a technician has in a report that supercedes all other issues and claim that is the root cause and deny coverage, Lowes or ********** have an evaporator coil cleaner for $8.American Home Shield
Date: 06/04/2025
Hello ************* American Home Shield offers some of the most competitive and comprehensive coverage on the market. Whilst we do cover quite a bit, there are some ************************ to your coverage. Kind regards, American Home ShieldReview fromTomica B
Date: 06/02/2025
1 starTomica B
Date: 06/02/2025
If I could chose a 0 star rating I would. American Joke shield is a scam. I had a contractor come out to service my AC unit, claim was denied because contractor stated I had missing parts. The part that was missing was a pipe that would run on the outside of my home. The first *** stated that because it was denied it became preexisting. Asked for retention and was questioned several times on why before I stated that o would hang up and call back to get to retention, I also asked if I was being denied to speak with them. The *** also stated not to discuss my denial with them because it would not help. Safe to say, I did anyway and was able to get a second opinion on my original claim. I would *** RECOMMEND this company to anyone. The only thing they are good for is ***lacing or ***airing appliances. Anything other than that they are quick to say its not in the contract or covered. I be glad when a class action lawsuit is brought up against them.American Home Shield
Date: 06/04/2025
Hello Tomica and thanks for visiting our site. Regarding your coverage, American Home Shield offers some of the most competitive and comprehensive plans available. While we cover a wide range of issues, there are certain limitations and exclusions. We're pleased to see that you were offeredand acceptedthe option for a second opinion. Kind regards, American Home ShieldReview fromJennie M
Date: 06/02/2025
1 starJennie M
Date: 06/02/2025
This company is absolutely terrible. I have had so many issues with verbiage and nonsense on their claims process. I had an electrician come out and he was going to change my outlets out because like 6 of them are worn and old and the plugs don't stay in. AHS called them and asked for details on what they wanted to do, they said that they wanted to switch out the outlets because they are old and worn. They will be switching them out with better newer outlets that are to code. AHS said, you can switch them out because they are old and worn BUT because you said you are going to switch them out with ones that are new and to code we won't approve it because you used the word code and now it sounds like a code upgrade, which we don't cover. I HATE THIS COMPANY - Literally this kind of nonsense is their norm. DO NOT USE AHS!!!!!!!!!!!American Home Shield
Date: 06/04/2025
Thank you, ******, for taking the time to share your experience with us. Were truly sorry to hear that we fell short of your expectations. Our mission is to make homeownership as hassle-free as possible, and I apologize that this hasnt been your experience. Please know that your voice has been heard, and your feedback is being formally submitted on your behalf. Kind regards, American Home ShieldReview fromPhilip F
Date: 06/02/2025
1 starPhilip F
Date: 06/02/2025
Consumers beware! I have been using AHS for almost three years now. I would recommend saving the money you use for your monthly subscription and service fees and subcontract your own repairs/replacements. AHS uses bottom of the barrel contractors to make repairs to your appliances. My most recent experience with AHS was involving my refrigerator. I made a claim for my refrigerator for not cooling properly on 03/31/25. it is now two months later, and my refrigerator is still not fixed. The contactor AHS used to complete to job is *** TECHNOLOGY REPAIRS. *** has 1.7 stars on ****** and for good reason. *** has been dispatched to my house more than four times. Replacing the wrong parts, ordering the wrong parts, and misdiagnosing my refrigerator. *** also has zero communication, won't respond to calls, emails, etc. Now that my freezer door has fallen off and is leaking water, due do improper installation. AHS is insisting that *** has to be the contactor to come back out an make the repairs/diagnostic. I have been nothing but understanding, patient, and professional up to this point with AHS. When I called to explain the new problem with my freezer door falling off, I was told *** was my only option. Even though I was previously promised they would never be assigned to a future work order. When I requested to speak to a supervisor, I was told there weren't any available, but I could request one, and a supervisor would reach out to me in 24 hours. 38 hours later I received a call from the "escalation department" (not a supervisor). The escalation department again promised me that a supervisor would be reaching out to me in another 24 hours to help resolve my issue. It seems every time I call into AHS to get an update, request service, or explain an issue, nothing is every notated correctly, and no one really cares to help. If you are in the market for a home warranty, I would highly suggest skipping over AHS. Sincerely, an extremely dissatisfied customer, ****** *.American Home Shield
Date: 06/03/2025
Thank youPhil for visiting our site. We appreciate you trusting us to provide home warranty services for your home. Our goal is to take the hassle out of homeownership. Rest assured your voice has definitely been heard! Your feedback is being submitted on your behalf. Kind regards, American Home ShieldReview fromJonathan R
Date: 06/02/2025
1 starJonathan R
Date: 06/02/2025
*************. I've called several times to cancel warranty and they continue to attempt to charge my card and bill me when I simply wish to not renew and not continue anything business with AHS.American Home Shield
Date: 06/03/2025
Thank you, ********, for reaching out. We apologize for the inconvenience you experienced. While were sorry to hear youd like to cancel your contract, we respect your decision and have voided the invalid evergreen renewal contract. Kind regards, American Home ShieldReview fromTelana B
Date: 06/02/2025
1 starTelana B
Date: 06/02/2025
Absolutely the worst home warranty experience ever! I placed a service call 5/17/2024. A tech came out 5/20/205. The part needed for ***air was found to be no longer available. I was advised by customer ********************** they needed a writtien ***ort from Whirlpool. I spoke with Whirlpool as did **** from AHS and the ***ort was sent 3 times. At the poit of being 2 weeks without my appliance and hundreds of dollars sent on eating out, I was told AHS can do nothing because they don't have a ***ort. Today the rudest *** from escalations called and told me he wasn't a supervisor and I couldn't speak to anyone else until tomorrow. I am livid. I called corporate and left a message. I am demanding a resolution! Horrible and poor service is all I have experienced. No empathy or understanding. I have continued to pay my monthly membership fee and the service fee but my money is basically stolen because I still do not have a working appliance. Buyers beware of AHS.American Home Shield
Date: 06/03/2025
Thank you ****** for taking the time to share your experience. We truly value your feedback and appreciate your patience. Please accept our sincere apologies if the service you received did not meet your expectations. It is never our intention to leave our customers without essential home systems for extended periods, and we regret any inconvenience this may have caused. We are committed to improving our service and ensuring a better experience moving forward. Kind regards, American Home Shield
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.