Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,572 Customer Reviews
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Review fromMichael S
Date: 05/29/2025
1 starMichael S
Date: 05/29/2025
I submitted for an HVAC issue. They sent a technician to the house to inspect it. We discussed two different options, a parts replacement and a unit replacement. They informed me they recommended the full unit replacement. This was going to provide me a coverage from American Home Shield of about $3,000. However, when I submitted for a cash out the technician told American Home Shield the recommended action was the parts replacement leaving me with a significantly smaller pay out of $277. When I told American Home Shield the discrepancy they didn't care stating I must have misunderstood the technician. I even told them I got a second opinion that also stated the unit needed to be replaced, and not just a parts replacement, but they didn't care about that either holding firm to their original offer leaving me to have to cover the full cost of the replacement. This was a wasted warranty purchase, and I will not be continuing after the contract is up.
American Home Shield
Date: 06/02/2025
Thank you, *******, for taking the time to comment on our site. We sincerely apologize for not meeting your expectations regarding your home warranty and the air conditioning work order. We understand your concerns, and we want to assure you that the option to replace the evaporator coil is available. Kind regards, American Home ShieldReview fromPatrick E
Date: 05/29/2025
1 starPatrick E
Date: 05/29/2025
Save your money, this home warranty is not worth the money. I purchased a home warranty for my son condo to help him out. He started having problems with the **** in April 2024. The first vendor came out 3 times between that time and the end of the year 2024, with the same answer, repair the compressor at $3000 each time. when the **** stops cooling again in March 2025, a new company came with the same fix, I said no. I was bounce between Comfort First and AHS saying that it was the other companies responsibility for getting a replacement HVAC. AHS deleted all the previous invoices and said they would only approve of trying to fix the compressor for the 4th time. At my own home I took out coverage for my well pump, surprise surprise AHS only covered the paying for the part everything else was a NOT covered. So I paid $7500 and AHS paid $1500. No thanks NO MORE AHS. If I could give ZERO Stars I wouldAmerican Home Shield
Date: 05/30/2025
Hello *******, American Home Shield offers some of the most competitive and comprehensive coverage on the market. Whilst we do cover quite a bit, there are some ************************ to your coverage. We invite you to contact us at ****************************************************** so we can promptly assist you in resolving this matter. Kind regards, American Home ShieldReview fromKristen P
Date: 05/29/2025
1 starKristen P
Date: 05/29/2025
Stay away! Very poor service. I've been waiting 3 weeks to have my refrigerator/ freezer fixed. The first company they assigned to us never showed up. The second came and haven't heard from them since. I reached out to AHS and they acted as if it wasn't a big deal. I explained my husband is diabetic and his meds need to be refrigerated still didn't care. Total waste of money. I will be transferring to a new company.American Home Shield
Date: 05/30/2025
Hello *******! Thank you for bringing this matter to our attention. I sincerely apologize for the difficulties you've encountered. To help us look into this further and assist you more effectively, please reach out to me directly at ******************************************************* Kind regards, American Home ShieldReview fromShannon M
Date: 05/29/2025
1 starShannon M
Date: 05/29/2025
AMERICAN HOME SHIELD POOR CUSTOMER **********************!!! I have been waiting 3 months for my stove repair. The technician sent out has had the part for repair since 3/13/25. ******* All Pro Heating and Plumbing schedule's appointments to close my ticket so that they can stay in good standing with AHS, but the tech no shows every time! I have called AHS for a solution and every time I'm told a supervisor will call me back in ***** hours. They call but never with a solution. Save yourself the trouble and look elsewhere for a warranty.American Home Shield
Date: 05/30/2025
Hello *******, thank you for reaching out on this site. We are sorry to hear that we have not met your expectation. Our goal is to take the hassle out of homeownership and I apologize that has not happen. An email will be coming directly to you for additional assistance with resolution. Kind regards, American Home ShieldReview fromMariah B
Date: 05/28/2025
1 starMariah B
Date: 05/28/2025
Had to wait for furnace repair for 2 weeks when temps were below zero. Still had to pay $300 out of pocket. Had hot water heater go bad and had to pay an additional $2500 out of pocket that they wouldnt cover. Then upon trying to cancel my warranty plan, they transferred me multiple times after trying to convince me to stay. They talked themselves up about how much money I would save by keeping them. I had to yell into the phone and threaten calling my attorney before the would in fact cancel my plan. I still dont know if its truly cancelled as I never received the email they promised. All calls go to call centers out of country and contractors used cant be found on BBB or elsewhere. I would highly suggest avoiding this company as its more expense than its worth.American Home Shield
Date: 05/30/2025
Hello ******* we truly value your feedback. I sincerely apologize for any miscommunication regarding our procedures related to non-covered costs. I want to assure you that your contract has been successfully cancelled.Sincerely,American Home ShieldReview fromMonet L
Date: 05/28/2025
1 starMonet L
Date: 05/28/2025
AHS Service Provider: ***************************Service Date: Thursday, March 13, 2025The service provider came to my home, set up a ladder, took a picture, and asked what happened when the metal bracket attached to the fan blade broke into two pieces and promptly left (3-5 min in and out). Sadly, a week went by without me hearing anything. I contacted the service provider and heard nothing. Eventually I called American Home Shield (AHS) and was told that my fan would not be fixed and that the service provider notes indicated that the fan owner/operator caused the broken part and that it wasnt broken due to normal wear and tear, leading AHS to decline *********** complaints and concerns are these:1.I have had AHS coverage in my current home for nearly 20 years.2.The 5 ceiling fans in my home were already there when I purchased my home, and I have been cleaning them in the same manner for nearly 20 years.3.The fans in my home have never been serviced by AHS or anyone else.4.Normal wear and tear must certainly take place over a 20-year *********** the very brief, succinct interaction that I had with the service provider, he did not interview me regarding the fan to get a full picture.6. When I called AHS customer ********************** there was not way to send this complaint, I just got the run-around through the AHS toll free line and then the online chat feature.I am disappointed and disturbed that AHS and the service provider would make this determination without considering the age of the fan and without considering the unlikelihood that a simple cleaning could break a metal piece in two.American Home Shield
Date: 05/29/2025
Thank you ***** for taking the time to share your comments on our site. We sincerely apologize that your experience with your home warranty and work order did not meet your expectations. We understand that coverage denials can be disappointing. While we strive to provide the best possible service, there are instances where, based on the terms of the contract, certain claims may not be covered. Please know that you have the right to request a second opinion within seven (7) days from the date you were notified of the coverage decision. Kind regards, American Home ShieldReview fromWilliam W
Date: 05/28/2025
1 starWilliam W
Date: 05/28/2025
You cannot cancel your membership without going through a call tree and waiting endlessly. I'm currently on hold and this is the sixth attempt to get this account cancelled. You cannot remove your credit card from the AHS website without calling. I had to put a stop payment on AHS with my bank because I still cannot cancel.American Home Shield
Date: 05/29/2025
Thank you ******* for taking the time to share your feedback. Were truly sorry to hear that your experience with us did not meet expectations. We understand you've requested to cancel your contract, and while were disappointed to see you go, we respect your decision. Please feel free to email us at ****************************************************** with your contract details, and well be happy to process your request promptly. Kind regards, The American Home Shield TeamReview fromRandy K
Date: 05/28/2025
1 starRandy K
Date: 05/28/2025
THIS COMPANY IS A COMPLETE SCAM!!! THEY WILL NOT REPLACE YOUR APPLIANCE. THEY WILL OFFER TO REPLACE A PART EVEN IF THE APPLIANCE IS SO OLD PARTS AREN'T MADE ANYMORE. THEY WILL HAVE A PART 'FABRICATED' AND IT WILL TAKE 4-6 WEEKS. I CHOSE THE CASH IN LIEU AND PURCHASED A NEW REFRIGERATOR AND THEN THEY DIDN'T MAIL ME THE CHECK. GETTING AN ANSWER FROM THEM IS NEXT TO IMPOSSIBLE. STAY AWAY FROM THIS COMPANY!!!!!American Home Shield
Date: 05/29/2025
Thank you ***** for bringing this matter to our attention. We sincerely apologize for the difficulties you've encountered and appreciate the opportunity to assist you. If you still need support, please dont hesitate to contact us at ****************************************************** were here to help. Kind regards, American Home ShieldReview fromMolly C
Date: 05/28/2025
1 starMolly C
Date: 05/28/2025
This company is horrible! They hire the worst companies to do repairs or what they call repairs to your household items. I have been on the phone for almost an hour trying to cancel my contract.American Home Shield
Date: 05/29/2025
*****, thank you for your feedback. Were sorry to hear that your experience didnt meet expectations, and we regret losing you as a member. Kind regards, American Home ShieldReview fromBarbara M
Date: 05/28/2025
1 starBarbara M
Date: 05/28/2025
Save your money, this home warranty is a ****! They charge you a hefty monthly fee plus $125 every time they come out to solve an issue. Put the money aside in your bank account and when it comes time to repair or replace an appliance you will have more than enough, instead of throwing it in the trash with this company. I had roof coverage in my plan, and I had a small roof leak during Florida summer, which meant heavy rain every day and water coming in my house. They took 3 weeks to send me a repair estimate. The estimate was about 30% more than I was quoted with other roofing companies in the area. The other companies came out immediately and had an estimate the same day. American Home Shield only covered about $900 of the $5000 estimate they sent me. So not only do they make you wait an exorbitant amount of time but they dont actually cover anything. My ** is not cooling properly, they came out charged me $125 to look at it and told me I had to pay for a cleaning, which cost me $450. I paid for the cleaning and the ** still does not cooling properly properly. They sent the same company out to check my ** and said they didnt think there was a problem with the ** and that they would only replace or repair if it doesnt turn on. This company is trash. Save your moneyAmerican Home Shield
Date: 05/29/2025
Dear *******. I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to offer my assistance. Feel free to email us at ****************************************************** with your contract information. Kind regards, American Home Shield
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