Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 8,546 Customer Reviews
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Review fromAlejandra C
Date: 05/27/2025
1 starAlejandra C
Date: 05/27/2025
I’m submitting a formal complaint regarding how American Home Shield (AHS) has handled my first HVAC claim. AHS sent a provider from XPress Heating and Cooling, who quoted over $13,000 for a replacement using Goodman appliances. AHS stated they would cover $7,500. Concerned by the high estimate and the quality of the equipment, I consulted a licensed, reputable provider outside of the AHS network. That provider offered a quote for higher-quality Lennox equipment at a significantly lower cost.
Due to the large discrepancy and lack of confidence in the initial recommendation, I requested a second opinion from another in-network provider, as outlined in my policy. AHS denied this request, stating I was only seeking a second opinion because I didn’t want to pay out-of-pocket. This is untrue and felt dismissive. I understand some costs are my responsibility; however, the quote provided by the first contractor was appalling when compared to industry standards.
Instead of honoring my request, AHS offered a $2,000 cash-out, far below the $5,000 limit outlined in my policy. This forced choice between accepting an inflated quote or a lowball payout feels misleading and unethical. It appears AHS is prioritizing preferred vendors over customer satisfaction and policy compliance.
I am requesting a full review of my claim, approval for a second in-network opinion, and a revised payout in line with my coverage. This experience has been incredibly disappointing, and I feel defrauded by the way this claim has been managed.
American Home Shield
Date: 05/28/2025
Hello *********, thank you for reaching out. We're sorry to hear we didnt meet your expectations. Our goal is to make homeownership easier, and I apologize that we fell short. Youll receive an email shortly with further assistance. Kind regards, American Home ShieldReview fromTimothy A
Date: 05/27/2025
1 starTimothy A
Date: 05/27/2025
After five years of monthly premium payments I was denied replacement of my ac unit, it could have been replaced for less than the total amount of payments I had madeAmerican Home Shield
Date: 05/28/2025
Dear *******. Your review is concerning to me, and I'd like to know more about it. Please contact me at ****************************************************** with your contract information so I can investigate this further. Kind regards, American Home ShieldReview fromDavid B
Date: 05/26/2025
1 starDavid B
Date: 05/26/2025
I sold real estate for *************** and recommended AHS for several years. I had paid for AHS for several years and when I tried to file a claim I got transferred over and over to a call center in the ***********. Never got to file the claim because *** kept saying I need to talk to a supervisor but they never called back. After several days of frustration. I paid for the ***airs on my a/c and canceled AHS.American Home Shield
Date: 05/27/2025
*****, thanks for sharing your feedback with us. We apologize for your less than satisfactory experience with us. We are saddened by your decision to cancel the warranty coverage with us. Kind regards, American Home ShieldReview fromWilliam K K
Date: 05/26/2025
2 starsWilliam K K
Date: 05/26/2025
I had an upstairs AC unit to go out. Filed a claim with American Home Shield. **** came out to inspect unit. Told me that my old unit couldn't be fixed because the refrigerant R22 was no longer available. The new unit was some where around $8000.00. Home Shield would only cover $1800.00 of the cost, due to the fact that the whole unit, inside and outside needed replacing and they didn't cover complete replacements. I later had another unit go out, after I had dropped Home Shield and acquired another warranty company. The tech for this company told me that he could still get R22 refrigerant and I wouldn't have to replace the whole unit. It still hasn't been fixed. Home Shield left me with a $6500 bill that I'm still struggling to pay, along with other obligations. As stated earlier, I dropped the coverage. I feel that it's not worth it to keep paying premiums and not get the results this company advertise that they provide.American Home Shield
Date: 05/27/2025
Hello *******. I'd like to thank you for bringing this to our attention. I apologize for the difficulties you experienced. We hate to hear that we have lost you as a customer. Kind regards, **********************Review fromNick W
Date: 05/26/2025
1 starNick W
Date: 05/26/2025
I have been with AHS for 6 years. Every year the last 3 years they have increased the price by $50 a month. The same exact plan I have if I were to sign up as a new member is $113.99 a month. But for a 6 year customer is now $205 a month. When I called and asked to renew my contract at the same price of a new member they refused sighting increased cost of labor and equipment. So the cost goes up for existing loyal customers but that does not apply to new members. The labor and parts didn't go up for them I assume. Once they get you in they make it extremely difficult to cancel. You literally have to raise your voice and be difficult to deal with to cancel. All they have to do is offer me the same price as a loyal customer as a new member. Had to go through 3 reps on the phone just to cancel. It has literally become more expensive than my homeowners insurance. Better off putting the money in a savings account for those rainy days and finding a local repair person that is trustworthy. 6 years ago it was $75 a month for the same plan as I have now.American Home Shield
Date: 05/27/2025
****, thank you for your feedback. Price adjustments are influenced by several factors, including the need to remain competitive, support new product features, and address rising costs in parts and resources. Were sorry to hear that youve decided to leave us and appreciate the time you spent with American Home Shield. Kind regards,Review fromMehdi L
Date: 05/25/2025
1 starMehdi L
Date: 05/25/2025
READ BEFORE SIGNING UP. YOU CAN NOT EVEN LEAVE THEM REVIEW IN ****** REVIEW!!! **SCAM******** Fixes, Not Real Solutions They never aim to solve the actual issue. Instead, they push for the cheapest possible temporary fix often resulting in additional expenses on top of the /$125 service fee**. In my case, a technician claimed to fix my dryer without even testing it. Days later, the dryer didnt start at all.2. Unreliable ************************ Practices The technician failed to document key findings, and later ordered parts without returning to inspect the issue. These technicians are not held accountable. They often exploit the system to upsell services directly to customers and use scare tactics to push unnecessary work.3. AHS Protects the Technician Not the Customer ********************** consistently sides with their contractors. They manipulate language in their policies to deny coverage for example, refusing to replace a basic dryer duct (a /$20 item at **********) because they "only repair, not clean" vents. Its a dishonest technicality used to avoid paying for anything meaningful.4. Customer ********************** is a Maze of Frustration Reaching customer ********************** is exhausting. Most agents are outsourced, with **poor language proficiency and minimal understanding of customer care.** Trying to explain or resolve issues feels impossible. It took me over **one hour on the phone just to cancel my membership.5. Difficult to Cancel Easy to Get Trapped AHS uses psychological scarcity and limited-time offers to get you to sign up. Once youre in, they ******* you with bonus offers and incentives to keep you locked into the plan but when the time comes to use the service, they fail to deliver.6. A Middleman You Dont Need By using AHS, you are essentially paying for an expensive middleman who contributes nothing to the actual repair. Instead, they introduce delays, vague policies, and contractors motivated to upsell you rather than fix the issue.American Home Shield
Date: 05/27/2025
Hi *****, sorry to hear of your less than satisfactory service. I apologize for the delay in getting your contract cancelled if that's what you want. It saddens me that we have missed the ***** We value your feedback as it is used as a tool to identify missed opportunities in an effort to improve the overall members experience. Kind regards, American Home ShieldReview fromStephen H
Date: 05/25/2025
1 starStephen H
Date: 05/25/2025
They do not use competant repair companies. They also will do anything they can to keep trying to repair abd refuse go replace. 6 weeks without a fridge, still could not fix afyer 5 visits. Called to cancel warrenty and the customer srrvice **** are trained to steer you away from cancelling.. cancellation took 1 hr in *****. I was out $125 service fee and 2 year of membership costs.American Home Shield
Date: 05/27/2025
Hello ***. Thank you for bringing this to our attention. Im truly sorry to hear about the difficulties you encountered. We deeply regret losing you as a customer and appreciate the opportunity to learn from your experience. Kind regards, American Home ShieldReview fromAlice F
Date: 05/24/2025
1 starAlice F
Date: 05/24/2025
If I could give 0 stars I would. They are the absolute worst company ever to deal with. I have not been able to use my refrigerator for 2 weeks. My fridge stopped cooling and they have been out 5 times now and still misdiagnosed what the cause is. Each time they have come out they close out the service request and then want $100 to send a technician out to attempt to fix the same issue they didn't fix on the previous service request. If you call they, will not answer your question and I even had someone hangup on me when I asked what the status was on parts that they ordered. Take my advice and do not do business with them!American Home Shield
Date: 05/27/2025
Hello *****,Thank you for contacting us through this platform. We're sorry to hear that your experience did not meet your expectations. At American Home Shield, our mission is to make homeownership easier, and I apologize that we fell short in your case. A member of our team will be reaching out to you via email to provide further assistance and work toward a resolution. Kind regards, American Home ShieldReview fromDaniel K
Date: 05/24/2025
1 starDaniel K
Date: 05/24/2025
If AHS can't follow their contract, they need to be discredited. They don't follow the contract, always a reason to not pay what their contract statesAmerican Home Shield
Date: 05/27/2025
Dear ******. Your review is concerning to me, and I'd like to know more about it. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromJohn Y
Date: 05/24/2025
1 starJohn Y
Date: 05/24/2025
American home shield is simply horrible. At this point I feel its a scam to collect hard working citizens money. We have had 5 service calls for the same issue with the A/C unit and probably 3 for the dishwasher. We asked if they could send someone else out and they said to open another work order would cost 100 dollars. So, at what point is the company held reliable for not fixing the product, instead of charging the customer again for the same issue. I have already cancelled AHS for one property and it looks like Im going to have to find someone else for our rental properties. I wouldnt suggest AHS to anyone!American Home Shield
Date: 05/27/2025
Thank you **** for sharing your feedback. We're truly sorry to hear that your experience with our home warranty service has not met expectations. It's concerning to learn that youve had a negative impression, as delivering a positive and reliable service experience is our top priority. If you need assistance we are here to help at ******************************************************* Kind regards, American Home Shield
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