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Business Profile

Insurance Claims Processing

Sedgwick CMS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sedgwick CMS has 24 locations, listed below.

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    Customer Review Ratings

    1

    Average of 108 Customer Reviews

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    Review Details

    • Jerome B

      Date: 05/16/2024

      Basically. Don't get hurt. You are not covered. You may get medical bill paid, but that's it. They are just legal scammers.

    • Denise B

      Date: 05/09/2024

      I have had so many problems with Sedgwick! They closed my case before I could get to the doctor. At one point their claims person tried to send me some cheap knee brace instead of the carbon fiber brace I had been fitted for. Worst customer service ever...even worse than Amazon!System won't allow zero stars.

    • Ashley H

      Date: 04/25/2024

      Impossible to connect with adjuster, pretended to not hear me everytime I said who was calling. Does not respond to emails.

    • Ariel O

      Date: 04/24/2024

      0 Stars, 1st off the company isn't accredited but the BBB,2ndly I filed for short term disability on 03/03/2024, it's now 04/24/2024, I've calling every 3-4 days to see what documentation they need, what the status of my claim is & why no one has contacted me like I was promised. I just today got a denial call from the RN for "insufficient paperwork" though I've provided them with the last 12 months of my medical history from several doctors. At this point they told me I can appeal the decision but deemed that I can return to work, which is talking on the phone for 8 hours a day, but esophageal spasm are causing me to not be able to speak or breath correctly for 8 hours a day, thus making my job impossible. Per my my doctor's decisions I am not to return to work yet. I've been approved for disability through ******** which is a maximun taxable income of $170 a week. What am I paying Sedgwick for out of each paycheck for short term disability income protection if they plan on stealing money & having an RN on Sedgwick's payroll to override what 3 PhD medical specialists have said & 2 primary care physicians?..

    • Christi S

      Date: 04/01/2024

      Instead of helping which should be your goal, you didn't communicate with me at all. Your an awful company whose only goal is to get paid from the corporate giants, who also don't care. The proof is paying you to deny all claims. Well, congrats. Job well done. Yes that one star is through force.

    • JC M

      Date: 03/18/2024

      Terrible experience with Paternity Leave. Vague process leading up and during leave. Case managers NEVER answer phone!! Tried on multiple occasions and times with no success. ************* reps are pleasant but have no detail information about your case. Total waste of time and resources. Going on almost a month now, with no benefits. A shame to know that they are most likely compensated handsomely by my employer, but don't deliver.

    • Paige H

      Date: 02/27/2024

      I have no idea how this company is in business. If you have any interaction with this insurance company youll see their communication and interactions are extremely odd. Constantly moving you to management after each level of the organization ignores you for weeks on end. This place is the epitome of who you dont want to deal with after experiencing an accident and having severe damage to your vehicle. Ive been going in circles for 3 months for this organization to process a claim where I have layers of evidence of damage occurring to my vehicle at one of their clients locations. Intended extremely unprofessional tactics meant to throw off and confuse people trying to get a claim processed. Ive had to beg the people that work here to even respond to an email. Steer clear from these people if you can.

    • cory M

      Date: 02/20/2024

      I was hurt at **** in ********** ** 2/19/24, they made report and the next day their insurance company called me. ********** four two, spoke to *****, no extension number no last name. I wanted to work things out simple, but now I have to **** them down? yeah, I don't think so. This is a job of a lawyer. **** refuses to give their insurance direct number*Store manager ***** and helper ********.

    • Joyce M

      Date: 02/05/2024

      Checks are never on time you get a case manager with no communication very hard to use the website. Very disappointed with this experience. It wouldnt let me leave with no star rating so I had to at least write at one which they dont deserve.

    • Workers C

      Date: 01/30/2024

      I was on WC and immediately suspended a few days ago after telling my adjuster how I felt about her disrespectful email. When I asked why I was suspended the excuse was denial of treatment ( which was a lie) I never denied treatment. I missed a few appointments ( no fault of mine) and I notified my adjuster each time and had proof. This company has the rudest customer service employees. I have no idea how they are even in business. I guess if you are a crooked company you would hire another crooked company to represent and help you . All of these complaints and the ratings just confirm that this company is disgusting, heartless, inconsiderate and unprofessional. Allowing your employees to disrespect and show disregard to people on WC who were injured already dealing with the stress of that situation and they feel the need to add on ! SHAME !

    Sedgwick CMS is NOT a BBB Accredited Business.

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