We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

Sedgwick CMS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sedgwick CMS has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 108 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Christi S

      Date: 04/01/2024

      Instead of helping which should be your goal, you didn't communicate with me at all. Your an awful company whose only goal is to get paid from the corporate giants, who also don't care. The proof is paying you to deny all claims. Well, congrats. Job well done. Yes that one star is through force.

    • JC M

      Date: 03/18/2024

      Terrible experience with Paternity Leave. Vague process leading up and during leave. Case managers NEVER answer phone!! Tried on multiple occasions and times with no success. ************* reps are pleasant but have no detail information about your case. Total waste of time and resources. Going on almost a month now, with no benefits. A shame to know that they are most likely compensated handsomely by my employer, but don't deliver.

    • Paige H

      Date: 02/27/2024

      I have no idea how this company is in business. If you have any interaction with this insurance company youll see their communication and interactions are extremely odd. Constantly moving you to management after each level of the organization ignores you for weeks on end. This place is the epitome of who you dont want to deal with after experiencing an accident and having severe damage to your vehicle. Ive been going in circles for 3 months for this organization to process a claim where I have layers of evidence of damage occurring to my vehicle at one of their clients locations. Intended extremely unprofessional tactics meant to throw off and confuse people trying to get a claim processed. Ive had to beg the people that work here to even respond to an email. Steer clear from these people if you can.

    • cory M

      Date: 02/20/2024

      I was hurt at **** in ********** ** 2/19/24, they made report and the next day their insurance company called me. ********** four two, spoke to *****, no extension number no last name. I wanted to work things out simple, but now I have to **** them down? yeah, I don't think so. This is a job of a lawyer. **** refuses to give their insurance direct number*Store manager ***** and helper ********.

    • Joyce M

      Date: 02/05/2024

      Checks are never on time you get a case manager with no communication very hard to use the website. Very disappointed with this experience. It wouldnt let me leave with no star rating so I had to at least write at one which they dont deserve.

    • Workers C

      Date: 01/30/2024

      I was on WC and immediately suspended a few days ago after telling my adjuster how I felt about her disrespectful email. When I asked why I was suspended the excuse was denial of treatment ( which was a lie) I never denied treatment. I missed a few appointments ( no fault of mine) and I notified my adjuster each time and had proof. This company has the rudest customer service employees. I have no idea how they are even in business. I guess if you are a crooked company you would hire another crooked company to represent and help you . All of these complaints and the ratings just confirm that this company is disgusting, heartless, inconsiderate and unprofessional. Allowing your employees to disrespect and show disregard to people on WC who were injured already dealing with the stress of that situation and they feel the need to add on ! SHAME !

    • Gail Z

      Date: 01/26/2024

      *******************, Sedgwick Senior Claim adjuster is a thief working through this company. He is based out of *********, **, and will NOT pay their bills after getting the work done. They made us work as forensic engineers for damage assessments in *************** and after getting our report disappeared without paying our fees. ******************* the senior adjuster who signed on the assignment proposal never paid the engineering fees. So we advise all engineering firms to ask this thief, their fees upfront, or else they will never pay. this is his signature and contact info:******************* *******************, AIC | General Adjuster PO Box **** | *********, ** *****

    • Sa N

      Date: 01/26/2024

      1 star is way too many for them. by far the worst company to deal with. stay away if you have a choice.

    • Moustafa A

      Date: 01/10/2024

      They denies my claim because the doctor refused to fill out my paperwork which is insane to me that they're allowed to do that. So not only I for 2 points I lost 3 days of pay. Talked to a higher up and he said that's federal govt rules I'm like nah that's your rules. This whole thing is bs and it's not fair that people are getting in trouble for being sick

    • Lindsey M

      Date: 01/05/2024

      We had damages caused by Home Depots install company on 9/30/23 which cracked my counter, broke my floor tile, and caused immense water damage to my basement ceiling. We just moved in the house a month prior. I sent all information including multiple pictures and information that day. It is now 1/5/24 and they still have not fixed the issues. My claim has changed adjuster hands 3 times. They do not respond to emails or calls while claiming they dont have the information. They sent an adjuster in October for the quote and have received it while the state they still need more information. I will never buy another appliance from @homedepot. This is the worst customer service I have ever experienced in my life.

    Sedgwick CMS is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.