Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sedgwick CMS has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

• 

  Sedgwick Claims Management Services

  1801 Market St # 5 Philadelphia, PA 19103

• 

  CompManagement, a Sedgwick CMS Company

  5555 Glendon Ct Dublin, OH 43016

• 

  Sedgwick CMS

  P.O. Box 190670 Atlanta, GA 31119

• 

  Sedgwick CMS

  3700 Crestwood Pkwy Nw # 600 Duluth, GA 30096

Review Details

• Review fromJoe B

  Date: 11/28/2023

  1 star
  This company should be shut down. The turnover rate for their so called " claimant examiners " is unreal. They claim to want to help you, but just delay, stall and deny all help, claims, and medical bills. I would rather take the ******* *** *** up my rear end, then have to even listen to the phone ring while trying to call someone from this company. The absolute worse company in the world.

• Review fromKari M

  Date: 11/19/2023

  1 star
  Should be negative stars. This is by far the worst company my employer has use. Case worker doesn't listen and is hateful!!! None of the workers are on the same page and the app they want us to use is never up to date. Could definitely step up their game! Hopefully my employer changes companies soon!!!

• Review fromShannon C

  Date: 11/14/2023

  1 star
  This company victimizes all who are unfortunate enough to need to file a claim. It's astounding how many hoops a claimant has to jump through just to complete the filing of their claim, and then the excuses, delays, and runaround once all items are completed are borderline criminal. All the execs should be ashamed of themselves.

• Review fromChad F

  Date: 10/30/2023

  1 star
  The most ridiculous customer service I have ever dealt with. They are rude and wont take responsibility for what they owe.

• Review fromTy K

  Date: 10/23/2023

  1 star
  Deserve 0 stars. Every time I eventually make it to a representative on the phone they ask for my claim info, I give it to them, and then I am put back in the hold line without a word. I can't believe there isn't something illegal going on here. They truly are just trying to wait people out until they give up. Unsurprisingly I cannot find any contact info other than the phone number because obviously they are trying very hard to not be reachable. Unbelievable is all I can say. In my experience I can confirm every other 1 star review on this site. Disgraceful con artists.

• Review fromFrederick S

  Date: 10/13/2023

  1 star
  I'm starting to think this company is a complete scam. They are allegedly the third-party company who handles claims for Best Buy. I have had a claim open since August and they refuse to return my calls or respond to my e-mails. Their customer service number just kicks you to a voicemail where I have left over 20 messages in the span of two months and never have, I received a call back. I'm at a loss and don't know where to go from here.

• Review fromAnita M

  Date: 10/12/2023

  1 star
  Horrible company for claims. I had to file for short term disability due to a surgical procedure. My initial medical was due two weeks after my procedure my doctor submitted the documents 2 days following my surgery. My doctor filled out extensive documentation regarding my procedure including limitations. I called to ask why my claim Was only approved for two weeks the only answer I was provided was that was the original date it was due! So *************** are being penalized for being proactive. Now I have to have frequent doctor ************ to have the doctors notes printed so that my claim is approved for 7 additional days. After contacting again I was told the same thing. So now I have to switch my appointment from bi weekly check up to weekly just to get documentation to make sure I receive pay! This is the worst experience

• Review fromAaron J

  Date: 08/28/2023

  1 star
  Horrible customer service! ********************** providing for **** Liability Claims might have ****'s best interest in mind, but not the customer with the issue. DDR Boring ******************** broke our concrete driveway pad while installing **** underground cables. I was told to call 5 different phone numbers before I could even submit a claim through Sedgwick. Once the claim was submitted, no updates or status from Sedgwick.I always had to contact them concerning my claim with the following issues over a 3 month period:- 1 hour 5 minute on-hold plus (I had to go)- "This call-in number is not staffed" many times during their business hours!- 45 minutes on-hold, then "This call-in number is not staffed." Then, the system hung up.- Voicemails after hours were never returned.- Multiple emails never responded to.- Phone reps had me email photos and report 3 times.- Sedgwick case managers were switched twice, and neither contacted me.-Actually got an email stating "send an invoice of the repair" and Sedgwick would pay, but no one had a record of that at Sedgwick...I forwarded it back to them with no response.Sedgwick determined that ****************************** was at fault for the damage and closed my claim without informing me. I contacted ********* and they said they did not do the work, contact DDR Boring. Requested Sedgwick to re-open the claim against DDR. Supervisor did, but could not find DDR in ****'s contractor list, so closed claim again...without informing me. Sedgwick's rep could not do anything else and told me to get a "3rd party involved" (an attorney) as her only suggestion.I wrote a BBB complaint against ****. Exceptional rep from **** Office of the ********* worked with me and contacted DDR. Ultimately, DDR replaced the concrete pad that they damaged. However, without my persistence and the help of BBB, Sedgwick did not do anything to help me get this damage fixed! They were worthless to me, increased my frustration, and wasted hours of my time!

• Review fromBurt K

  Date: 08/20/2023

  1 star
  We have tried to reach this company and their adjuster ******************* to no avail. Sitting with a broken storefront window puts my business, its employees and clients at risk. A contractor we employ has admitted to their responsibility and all we want is some direction as to the next steps to have glass replaced as well as tinted film and signage replaced. The contractors insurance company selected this company to be their representative shame on both of them. For now I will direct my displeasure publicly at this organization the next will be at the insurance company for knowingly choosing this terrible business. Just look at their BBB ratings and the number of complaints filled against them

• Review fromChrista H

  Date: 08/15/2023

  1 star
  Wish I could give 0 stars! I was out on leave for 8 weeks due to massive reconstruction surgery due to cancer side affects and kidney failure. I have had nothing but issues getting payment and they are currently denying last week of pay because I dont have a chart note. My doctor repeated my labs and did not release me until we verified kidney function but due to not being seen in office and just having a phone call, they are denying that week. The stress of a critical illness is enough. The fight for pay is ridiculous!