Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sedgwick CMS has 24 locations, listed below.

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  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

• 

  Sedgwick Claims Management Services, Inc.

  3 Executive Park Dr Bedford, NH 03110

• 

  Sedgwick Claims Management Services

  PO Box 37726 Philadelphia, PA 19101

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  Sedgwick Claims Management Services, Inc

  3030 N Rocky Point Dr W STE 530 Rocky Point, FL 33607

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  Sedgwick CMS

  111 West Port Plz Ste 900 Saint Louis, MO 63146

Review Details

• Review fromRe M

  Date: 08/01/2023

  1 star
  AWEFUL Do not use them. The call center is nice and they pick up but you can never get past the call center. They do not know what to do and when they try no one is available. Getting your PFML is beyond easy, takes weeks after a claim is submitted to get paid. They do not care about people. I am sure UHG uses them as they are cheaper then other places. Stay away from this company.

• Review fromUnhappy C

  Date: 07/29/2023

  1 star
  Worst company ever to deal with! Very confusing and overwhelming process because of someone elses negligence. Representative not at all helpful and extremely abrupt. I ha e lost tons as was not released to go back to work and in one week was forced to see 5 different ******************************* cards they give you for prescriptions do not work, No empathy, no desire to help, no communication.

• Review fromDan M

  Date: 06/20/2023

  1 star
  Sedgwick starts their webpage talking about empathy and care for people. Yet, in practice, they show zero empathy and care.I lost my leg in a work accident. The physician wont release me now because he prescribed physical therapy and the Sedgwick adjuster wont get it setup and approved. I have tried for months to get into physical therapy.At the same time, they have been absolutely horrible about paying my weekly wages as the law requires. They clearly have me listed as being out under workers compensation, but they havent paid me 4 out of the last 5 weeks. Is this empathetic? Is this what my employer pays for?Their own attorney has said they should be paying me but he cannot get the adjuster to respond. I already have lost more than 1/3 of my income so going a month without pay is brutal. Were it not for friends, family and a couple very understanding creditors, I would be homeless. As it is, because of their frequent missed payments, I have paid hundreds in late penalties and bank fees. Do they have any empathy or concern for the employees of their clients? A company is only as good as its people and I see no empathy or concern in an adjuster who will not even talk to the companys own attorney or follow through with post operative physical therapy for a doctor they required a person to use.

• Review fromMaryann W

  Date: 06/15/2023

  1 star
  I was an insurance underwriter for years, and I have never dealt with such an inept company. You can't get in touch with anyone. They never return your call. I have been trying for weeks. The operator even has a full mailbox. Terrible company!

• Review fromMatthew G

  Date: 06/11/2023

  1 star
  It should be a crime to be this bad. If you want anything done, I suggest you do it yourself. Just leave your adjuster out of it. They will just lie about what they have accomplished on your case and say they've emailed your employer or doctor, but in reality they haven't. They'll s**** up your claim in every possible way and then stop communicataing with you. And if your adjuster gets changed, they won't notify you. They'll just keep letting you send emails to the same address and leave phone calls on the same number with out advising you they are no longer monitored. There is nothing positive to say about Sedgwick in the least. 0 stars if I could.

• Review fromAngelia P

  Date: 06/05/2023

  1 star
  If there was a no star rating this would give them this definitely. This is a real joke its a call center with a bunch of people that act is if they fell from the sky bumped their head and are suffering from a severe concussion. Terrible Terrible big companies should not be able to resort to this company to meet the governments requirements for accommodation and FMLA benefits.

• Review fromDonna K

  Date: 06/05/2023

  1 star
  I have never had to use short term disability before in all of my years of working. Sedgwick is an absolute nightmare! When I first filed for short term disability they misfiled it and made it an intermittent leave. It took 4 calls to them to correct that. They had sent forms for intermittent leave and my PCP filled them out and faxed them 3 times and Sedgwick kept saying they didn't get them. I took the forms to my employer and they faxed them. Then Sedgwick acknowledged they had received them. Sedgwick then sent me forms for short term disability and once again I had to go to my PCP, have them filled out and once again faxed them for me. I received a text from Sedgwick they had received the forms. I also received a text my leave had been approved. I thought finally! I was wrong! The very next day I received an email from Sedgwick with the exact forms they had received and told me I needed to have them filled out by my PCP again! I have never dealt with a company that was as disorganized as this company! I'm through dealing with them. I have turned it over to an attorney. Now they can deal with him.

• Review fromSummer H

  Date: 05/31/2023

  1 star
  I am currently going on going on a year since a Kroger delivery van hit my home. I have not received my check. I cannot get ahold of anyone at Sedgwick CMS. ***************************** is the agent on my case and he has not returned my calls or responded to my emails.

• Review fromVera P

  Date: 05/18/2023

  1 star
  It took the claims examiner 1 month to follow up on my claim and it was denied. She failed to get a police report and when I spoke with the officer who wrote the police report, he could not understand why the claim was denied because it was obvious that the store was liable.

• Review fromAnetra D

  Date: 05/16/2023

  1 star
  Best Buy, geek squad came into my home 3/11/2023, to install a dishwasher. The tech advised he was unable to install because I didnt have a drain line, which in fact I knew there had to be one, as this was the 3rd dishwasher in the home, I showed the technician where it was and he said that was not it. I the. Proceeded to show him where the water line was, he said that was not it either. So again, I said this is literally the 3rd dishwasher in the home and the 2nd one we purchased from Best Buy. He still stated I didnt have one. I also mentioned my old house Ne was just removed and given away 1 week or so prior to me having the new dishwasher delivered. Once I mentioned this I went into my living room sat down, waiting for the techs to wrap up what they needed to do, as they also delivered a refrigerator the same day, in which they forgot my new water line for the refrigerator. The technician was under my kitchen sink, and advised I can do 1 or 2 things, in order to get my dishwasher installed, 1 go to ********** or Lowes buy the piece of pipe that has the dishwasher drain line attachment, have installed, or purchase a garbage disposal. I opted to go in to Best Buy purchase the garbage disposal. After the Technician left, I left as well to run errands and pick ** my child. I returned home , to find my kitchen sink cabinet flooded kitchen floor flooded, items under the sink damaged, kitchen rug. I Noticed my water line from my previous dishwasher was removed. I noticed the technician left the new waterline for the dishwasher, so when he returned as he mentioned prior to him leaving he can just install. I tried to attach that waterline, divert it into a bucket and back into the sink, to avoid further damage. Im not sure what the tech did under my sink, but he cause a huge water leak. I attempted to call Best Buy, to have the tech return to fix whatever he did to cause the water to leak. This is not the entire story unfortunately Sedgwick has a major part in this