Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted FEDEX to ship a dash I had sold on **** and they mishandled it and broke it in the shipping process. I would like a full refund and a refund for shipping. Their claim process is unacceptable. Ive spent hours on the phone and email trying to get this resolved and have only received a run around.

  

  Business Response

  Date: 06/04/2025

  Dear ***** *******, 

  
  
  Your report to the Better Business Bureau was received for review.

  
  The following information is applicable to your shipment 61299998825424649446 as it was processed via the **** Marketplace application.  The service chosen of FedEx Ground Economy (FGE)has specific negotiated terms and processes for third party **** users. FedEx Ground economy does not provide insurance for packages. FedEx may be responsible, up to a maximum value per package of $100 plus transportation costs, for damage to packages from the time packages are first scanned by FedEx and noted as, "Damaged, unable to deliver shipment.
  Since the package shows a delivery scan on ************************** with no damage scans recorded, the claim would need to include photos of the outside damaged box & label, and a photo of the damaged contents to be considered for approval.
  Please review the instructions below to best help navigate the required process. 

  FGE **** Claims submissions are made by filling out the claim form information available at ************************** :
   **************************************************************************************************************
  
  Once you fill out the form you will need to submit it VIA EMAIL to: **************************************************************

  * When a claim is submitted, the sender should receive an auto-response, confirming the claim was received
  * The subject line of the auto-response contains the case number for the claims submitted
  * This case number will be helpful if you need to follow-up on the case
  * Shipper will receive an email update once the claim is worked, and another status update once the claims are paid
  * It generally takes 3-4 weeks for the claim to be processed & audited, and another week or two for the check to be cut & mailed, for a total of 4-6 weeks from submission to payment.
  
  FedEx is proud to service **** and its participating merchants, and we extend our regrets for any inconvenience during this transaction.

   

  Respectfully, 

   

  FedEx 

   

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered a package (tracking #**** 3733 3333) to the incorrect delivery location which requires me to obtain assistance from a neighbor to get the box over to the handicap ramp on the South side of house. FedEx did not ring the doorbell. Not only was the box delivered to the wrong location (again), but it was soaking wet by the time I received the email from Target notifying me that the box had been delivered so the contents were ruined. It is frustrating to have to continue to ask that FedEx use the handicap ramp for deliveries; they don't seem to understand that it is the only way that I can access the packages. Additionally, there is no way for me to know if FedEx delivered a soaking wet box; OR, if they left it out in the rain. What I do know is that FedEx has consistently refused to follow my FedEx account delivery instructions over the past two years. The last time I filed a BBB complaint; they closed it by saying that I needed to refile the next time it happened and reference a specific delivery. This is the refile citing a very specific delivery. My neighbor again agreed to bring the box to the handicap ramp for me and the vendor (******) has graciously agreed to replace all of the damaged items; but this issue is solely the responsibility of FedEx, and they should be willing to abide by a customer request to deliver packages to the handicap ramp under the carport without it being a big deal.

  

  Business Response

  Date: 06/12/2025

  Dear ******* ****,

  This is in response to your Better Business Bureau inquiry regarding tracking number 4598 3733 3333.

  We are very concerned to learn of your dissatisfaction with the handling of your shipments and have escalated this issue to local Management so an internal review can be done with all drivers to ensure this issue gets resolved.

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 
  
  FedEx 

   

  
   
  

   

  

  Business Response

  Date: 06/16/2025

  Drear BBB,

  Our office was contacted by local management last Friday, June 13, 2025, advising us that they have corrected the issue in our system so this issue can be avoided in the future.

  We were also advised that they would be contacting the customer to address their concerns and provide that update.

  Respectfully,

  FedEx

  

  Business Response

  Date: 06/16/2025

  From the BUSINESS:

  Sent 6/16/2025 8:25:38 AM

  Drear BBB,

  Our office was contacted by local management last Friday, June 13, 2025, advising us that they have corrected the issue in our system so this issue can be avoided in the future.

  We were also advised that they would be contacting the customer to address their concerns and provide that update.

  Respectfully,

  FedEx

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

   

  Thank you!

  
  Sincerely,
  
  ******* ****

  32 ****** Dr ***************** CO 81052

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package scheduled for delivery for today, Saturday May 24, 2025 from my Discover credit card company because my account was compromised and they were sending me a priority FedEx package with the new credit card. Unfortunately, I didn't receive the card as they said it was delivered but it was not delivered to my building or my address. I had to call Discover and they had to close another account because of the FedEx carrier's incompetence and *************** took me an inordinate amount of time to reach a representative at FedEx to escalate this serious issue and the representative said that she was going to be opening a Ticket to see where my package went. In the meantime, one of my neighbors in the next building (North Building) called me and said that my package was delivered there and that every package that FedEx delivered today to their building belonged in my building which is the West building.She said that some of the packages were quite heavy and the office is closed until Tuesday so no one will know where their packages are. This is totally unacceptable and action must be taken on the part of FedEx for the driver's incompetence and carelessness.Even though my neighbor found my credit card, I still have to wait now to get another credit card replaced because I had to report it as being lost so Discover couldn't reinstate it. This situation is totally aggravating and unnecessary and was solely caused by FedEx directly.

  

  Business Response

  Date: 06/11/2025

  Dear ****** ******,

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn that the delivery information for FedEx tracking #************ was recorded at your address, although it was located at a neighbor's address. Your concerns have been brought to the attention of senior management responsible for our FedEx operations in your area. This will be addressed internally with the drivers serving your area.
  
  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  

  Business Response

  Date: 06/11/2025

  Dear ****** ******,

  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn that the delivery information for FedEx tracking #************ was recorded at your address, although it was located at a neighbor's address. Your concerns have been brought to the attention of senior management responsible for our FedEx operations in your area. This will be addressed internally with the drivers serving your area.
  
  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  
  

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Hopefully, FedEx drivers will pay attention to the address provided for future deliveries.

  
  Sincerely,
  
  ****** ******

  ******************

  **************************

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello im making this report with the BBB because someone at fedex stole my package and took my mother birthday shoes They were a Pair of **** ****** 5 Grape size 8 and sadly today ******** Is her birthday and we are really mad about. this the thief happended the morning it was supposed to deliever on may 21 3 days before her birthday and on that morning the fedex driver made a fake signature as "Homeland Security" i looked online and this has happend to many people i contacted homeland security they told me they never had my package and that it was a fake signature and that if it was them they would have taken them at customs they told me to make a dispute claim with fedex which i did but no one has responded in 3 days i need either the amount i paid $484.72 or they send my mom another pair of the ****** 5 grape 2025 size 8 please help BBB.

  

  Business Response

  Date: 06/04/2025

  Dear ****** *****
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate FedEx tracking number ************ was tendered to FedEx on May 19, 2025.
  
  Currently, the shipment is being held by the *************** of Homeland Security. Unfortunately, the package can neither be delivered nor returned to shipper. Please contact the shipper for a refund/replacement.
  
  We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Jayden *****

  , NC 28216

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I spent 2 nights at the *************** in ************************ (3/14,15/25). I mistakenly left a pair of prescription glasses and their case in our room. After getting home from our trip on 3/16/25 I called the resort and they confirmed that they had found the glasses and would send them to me via Fed Ex. On 3/26/25 I received an email from Fed Ex that the package was delivered from guest services of the resort. I never received it. It wasnt outside of our condo unit or in the mail room of the condo complex. I reported this to Fed Ex. The complaint **** *** ******** had the delivery man stop by later that day to try to help me pin down what happened to the package. We were unsuccessful. The delivery man couldnt remember what he did with the package but said that he might have given it to someone who claimed it was theirs. ******** told me that the resort needed to file the complaint for non delivery. I contacted the resort and they filed the complaint. The complaint was denied.

  Customer Answer

  Date: 05/24/2025

  Tracking number ************.

  

  Business Response

  Date: 05/28/2025

  After review, we are unable to approve your claim based on the information provided. According to the claim information filed, you are not the shipper.  Please provided written authorization form the shipper waiving their rights to pursue a claim on this shipment.

  Upon receipt of written authorization from the shipper, we will be happy to review your case further.

  Sincerely,

  FedEx

   

   

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having trouble getting the iphone application to work. They do not have a person who can help me with this and my company only lets us book shipments via the app. It hasn't worked in months. There is no way to contact the company about this and the phone call and virtual assistant just lead you to dead ends because they need a shipping number to help you. FedEx needs to have another form of customer support or a way to speak to a human. I am only reaching out to the BBB because I would like someone from Fedex to call me.

  

  Business Response

  Date: 06/06/2025

  Dear *********** *****
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. We regret your disappointment, and I would like to personally speak with you to address this matter. Please contact me at *************************. Monday-Friday 8:00 a.m. - 4:30 p.m. CST
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2 day overnight delivery (Supposed to be delivered 5/20/25) They did not deliver it until 5/23/25. I contact customer service and was told they can't do anything about it. Not only did the late delivery cause issues at my business, but dealing with FedEx customer service was the worst customer service experience I have ever had.

  

  Business Response

  Date: 05/29/2025

  Dear ******,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no dispute I'm just filing a complaint.

  Customer Answer

  Date: 05/24/2025

  I just received my package today at 2:26 ct thank you. 

  Customer Answer

  Date: 05/27/2025

   
  Date Sent: 5/24/2025 3:27:15 PM
  I just received my package today at 2:26 ct thank you. 

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for and was promised a delivery for Thursday, May 22, 2025 The driver was untruthful and reported that it was an incorrect delivery address. I called to confirm my address which was exactly the one they had on the package. I was promised a redelivery attempt by 7:30pm that same evening. 8:00pm came around and still no package delivered. We called back to FedEx and were promised delivery by this morning (Friday May23,2025). When I logged on to view the tracking number, it said that the package would not be delivered due to incorrect address. The ironv is that I did receive my chewy package via FedEx at the very address they claimed to be incorrect. I even provided them with the tracking details for that package and they could see that my address was and is indeed the CORRECT ADDRESS. I have been on the phone all morning trying to make sure that my package would be delivered by today as this item was for an event that I have scheduled for this evening and when I checked my email they are now saying delivery of Saturday May 24, 2025 which is totally unacceptable given that we were not afforded the opportunity to pick up at the facility when we asked it we could do so. Fed Ex shipping is not cheap at all for a 54lb package. The delivery driver has wasted my time, my husbands time (he took off from work) and my shipping expenses bc they were not truthful. I understand standing behind your drivers but what happens in cases like mine when it's proven that the driver lied? I am asking to be compensated for my time as well as my delivery charges be refunded for a lack of service on Fed Ex's behalf. I have proven that the address is correct time and time again after speaking to multiple reps. **** is the absolute worst way to treat those of us who keep FedEx in business. At the very least, we should have been able to pick up but on Thursday evening we were denied that right and mislead time and time again about our delivery.Wasted money, time and stress sums this up.

  

  Business Response

  Date: 06/13/2025

  Dear ******* ******, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.  Your concerns regarding the service delay and untimely arrival of shipment ************ have been escalated to the appropriate level of management for package handling improvement. 
  
  As a gesture of goodwill for the inconveniences experienced, arrangements have been made to credit shipping charges to the original FedEx account payer of record. Because your financial arrangements are with the merchant, you should contact them for further assistance regarding claims for reimbursement or replacement.

  On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ******

  3643 NW Adriatic Ln Apt 7-306

  ************, FL 34957

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for overnight express delivery from ******, ** to ***********, ** on 4/30/25. The package was delivered 4 days late on 5/5/25. I was told the delay was due to weather in *********, but this routing was never disclosed and seems unreasonable for a local shipment. I was not offered escalation support by your customer service team. I am seeking a refund or appropriate resolution. Please have a supervisor contact me directly.

  

  Business Response

  Date: 06/06/2025

  Dear ***** ******, 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 

  To best accommodate package volume, FedEx package routing is setup as a hub and spoke processing method. A severe national weather delay was noted at the *******, ***primary hub.  Your shipment was subsequently delayed due to these inclement weather conditions that impacted routing and operations, during the time in which your shipment was being transported to the destination.
  
  It was subsequently noted when the package arrived to the original routed service area, an address correction to the zip code was needed, in order to reroute the shipment for accurate delivery. Regrettably, due to this series of unfortunate events, the shipment traveling on package tracking number ************ delivered Monday, May 5th at 2:57 p.m.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. FedEx liability for Money-Back Guarantee and other terms and conditions related to weather are posted at **************************.  In summary, we will not be liable or responsible for loss, damage or delay caused by events we cannot control. 
  
  As a one time gesture of goodwill, and appreciation for your FedEx loyalty,  full transportation charges of $80.67 have been refunded to original FedEx  payer account. On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23370530
  
  I am rejecting this response because: I called the number was provided and left the information to call back. never got a call back
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 06/06/2025

  The case is resolved, and we are accepting words of FEDEX representative of issuing the full credit to our account.

  Thank you