Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,187 total complaints in the last 3 years.
- 4,737 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased power dock to charge my phone. Item will not charge my phone. Returned to store located at ******************************************************************************************************** for refund on defective product. they refused to refund because box was opened. Box is not damaged in any way. It appears they sell defective products and refuse to refund. I am due a refund for $14.04 purchase date is 5/21/25.
Business Response
Date: 06/06/2025
Dear *** *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding issues with not receiving a refund from the FedEx Office have been brought to the attention of management. We understand your concerns and a credit in the amount of $14.04 has been issued back to your credit card.
On behalf of FedEx, we regret any inconvenience you encountered.
Respectfully,FedEx
Initial Complaint
Date:05/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Twice, FedEx Reported my shipment was delivered & when my Superintendent checked the camera, he advised FedEx did not make any deliveries! Twice!Twice, FedEx gives this explanation - "Our records show a totally different receiver and delivery address."Once, this happened, okay. I lost money. But, twice? Two times the FedEx driver delivered to the WRONG PERSON and WRONG ADDRESS? And I, the customer is at a loss.Business Response
Date: 06/04/2025
Dear ***** *******
This is in response to your inquiry addressed to the Better Business Bureau.
Unfortunately, we are unable to provide you with any details regarding this shipment tracking number ************, because your name and address are not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you.
I hope that this information is helpful.
Respectfully,
FedExCustomer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** **********************************Far Rockaway, NY 11691Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I trusted FEDEX to ship a dash I had sold on **** and they mishandled it and broke it in the shipping process. I would like a full refund and a refund for shipping. Their claim process is unacceptable. Ive spent hours on the phone and email trying to get this resolved and have only received a run around.Business Response
Date: 06/04/2025
Dear ***** *******,
Your report to the Better Business Bureau was received for review.
The following information is applicable to your shipment 61299998825424649446 as it was processed via the **** Marketplace application. The service chosen of FedEx Ground Economy (FGE)has specific negotiated terms and processes for third party **** users. FedEx Ground economy does not provide insurance for packages. FedEx may be responsible, up to a maximum value per package of $100 plus transportation costs, for damage to packages from the time packages are first scanned by FedEx and noted as, "Damaged, unable to deliver shipment.
Since the package shows a delivery scan on ************************** with no damage scans recorded, the claim would need to include photos of the outside damaged box & label, and a photo of the damaged contents to be considered for approval.
Please review the instructions below to best help navigate the required process.FGE **** Claims submissions are made by filling out the claim form information available at ************************** :
**************************************************************************************************************
Once you fill out the form you will need to submit it VIA EMAIL to: *************************************************************** When a claim is submitted, the sender should receive an auto-response, confirming the claim was received
* The subject line of the auto-response contains the case number for the claims submitted
* This case number will be helpful if you need to follow-up on the case
* Shipper will receive an email update once the claim is worked, and another status update once the claims are paid
* It generally takes 3-4 weeks for the claim to be processed & audited, and another week or two for the check to be cut & mailed, for a total of 4-6 weeks from submission to payment.
FedEx is proud to service **** and its participating merchants, and we extend our regrets for any inconvenience during this transaction.Respectfully,
FedEx
Initial Complaint
Date:05/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package scheduled for delivery for today, Saturday May 24, 2025 from my Discover credit card company because my account was compromised and they were sending me a priority FedEx package with the new credit card. Unfortunately, I didn't receive the card as they said it was delivered but it was not delivered to my building or my address. I had to call Discover and they had to close another account because of the FedEx carrier's incompetence and *************** took me an inordinate amount of time to reach a representative at FedEx to escalate this serious issue and the representative said that she was going to be opening a Ticket to see where my package went. In the meantime, one of my neighbors in the next building (North Building) called me and said that my package was delivered there and that every package that FedEx delivered today to their building belonged in my building which is the West building.She said that some of the packages were quite heavy and the office is closed until Tuesday so no one will know where their packages are. This is totally unacceptable and action must be taken on the part of FedEx for the driver's incompetence and carelessness.Even though my neighbor found my credit card, I still have to wait now to get another credit card replaced because I had to report it as being lost so Discover couldn't reinstate it. This situation is totally aggravating and unnecessary and was solely caused by FedEx directly.Business Response
Date: 06/11/2025
Dear ****** ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn that the delivery information for FedEx tracking #************ was recorded at your address, although it was located at a neighbor's address. Your concerns have been brought to the attention of senior management responsible for our FedEx operations in your area. This will be addressed internally with the drivers serving your area.
We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 06/11/2025
Dear ****** ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn that the delivery information for FedEx tracking #************ was recorded at your address, although it was located at a neighbor's address. Your concerns have been brought to the attention of senior management responsible for our FedEx operations in your area. This will be addressed internally with the drivers serving your area.
We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Hopefully, FedEx drivers will pay attention to the address provided for future deliveries.
Sincerely,
****** **************************************************Initial Complaint
Date:05/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello im making this report with the BBB because someone at fedex stole my package and took my mother birthday shoes They were a Pair of **** ****** 5 Grape size 8 and sadly today ******** Is her birthday and we are really mad about. this the thief happended the morning it was supposed to deliever on may 21 3 days before her birthday and on that morning the fedex driver made a fake signature as "Homeland Security" i looked online and this has happend to many people i contacted homeland security they told me they never had my package and that it was a fake signature and that if it was them they would have taken them at customs they told me to make a dispute claim with fedex which i did but no one has responded in 3 days i need either the amount i paid $484.72 or they send my mom another pair of the ****** 5 grape 2025 size 8 please help BBB.Business Response
Date: 06/04/2025
Dear ****** *****
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate FedEx tracking number ************ was tendered to FedEx on May 19, 2025.
Currently, the shipment is being held by the *************** of Homeland Security. Unfortunately, the package can neither be delivered nor returned to shipper. Please contact the shipper for a refund/replacement.
We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExCustomer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Jayden *****, NC 28216Initial Complaint
Date:05/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I spent 2 nights at the *************** in ************************ (3/14,15/25). I mistakenly left a pair of prescription glasses and their case in our room. After getting home from our trip on 3/16/25 I called the resort and they confirmed that they had found the glasses and would send them to me via Fed Ex. On 3/26/25 I received an email from Fed Ex that the package was delivered from guest services of the resort. I never received it. It wasnt outside of our condo unit or in the mail room of the condo complex. I reported this to Fed Ex. The complaint **** *** ******** had the delivery man stop by later that day to try to help me pin down what happened to the package. We were unsuccessful. The delivery man couldnt remember what he did with the package but said that he might have given it to someone who claimed it was theirs. ******** told me that the resort needed to file the complaint for non delivery. I contacted the resort and they filed the complaint. The complaint was denied.Customer Answer
Date: 05/24/2025
Tracking number ************.Business Response
Date: 05/28/2025
After review, we are unable to approve your claim based on the information provided. According to the claim information filed, you are not the shipper. Please provided written authorization form the shipper waiving their rights to pursue a claim on this shipment.
Upon receipt of written authorization from the shipper, we will be happy to review your case further.
Sincerely,
FedEx
Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having trouble getting the iphone application to work. They do not have a person who can help me with this and my company only lets us book shipments via the app. It hasn't worked in months. There is no way to contact the company about this and the phone call and virtual assistant just lead you to dead ends because they need a shipping number to help you. FedEx needs to have another form of customer support or a way to speak to a human. I am only reaching out to the BBB because I would like someone from Fedex to call me.Business Response
Date: 06/06/2025
Dear *********** *****
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. We regret your disappointment, and I would like to personally speak with you to address this matter. Please contact me at *************************. Monday-Friday 8:00 a.m. - 4:30 p.m. CST
We appreciate your patronage, and I look forward to hearing from you soon.
Respectfully,
FedExInitial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a 2 day overnight delivery (Supposed to be delivered 5/20/25) They did not deliver it until 5/23/25. I contact customer service and was told they can't do anything about it. Not only did the late delivery cause issues at my business, but dealing with FedEx customer service was the worst customer service experience I have ever had.Business Response
Date: 05/29/2025
Dear ******,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:05/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is no dispute I'm just filing a complaint.Customer Answer
Date: 05/24/2025
I just received my package today at 2:26 ct thank you.Customer Answer
Date: 05/27/2025
Date Sent: 5/24/2025 3:27:15 PM
I just received my package today at 2:26 ct thank you.Initial Complaint
Date:05/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for and was promised a delivery for Thursday, May 22, 2025 The driver was untruthful and reported that it was an incorrect delivery address. I called to confirm my address which was exactly the one they had on the package. I was promised a redelivery attempt by 7:30pm that same evening. 8:00pm came around and still no package delivered. We called back to FedEx and were promised delivery by this morning (Friday May23,2025). When I logged on to view the tracking number, it said that the package would not be delivered due to incorrect address. The ironv is that I did receive my chewy package via FedEx at the very address they claimed to be incorrect. I even provided them with the tracking details for that package and they could see that my address was and is indeed the CORRECT ADDRESS. I have been on the phone all morning trying to make sure that my package would be delivered by today as this item was for an event that I have scheduled for this evening and when I checked my email they are now saying delivery of Saturday May 24, 2025 which is totally unacceptable given that we were not afforded the opportunity to pick up at the facility when we asked it we could do so. Fed Ex shipping is not cheap at all for a 54lb package. The delivery driver has wasted my time, my husbands time (he took off from work) and my shipping expenses bc they were not truthful. I understand standing behind your drivers but what happens in cases like mine when it's proven that the driver lied? I am asking to be compensated for my time as well as my delivery charges be refunded for a lack of service on Fed Ex's behalf. I have proven that the address is correct time and time again after speaking to multiple reps. **** is the absolute worst way to treat those of us who keep FedEx in business. At the very least, we should have been able to pick up but on Thursday evening we were denied that right and mislead time and time again about our delivery.Wasted money, time and stress sums this up.Business Response
Date: 06/13/2025
Dear ******* ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. Your concerns regarding the service delay and untimely arrival of shipment ************ have been escalated to the appropriate level of management for package handling improvement.
As a gesture of goodwill for the inconveniences experienced, arrangements have been made to credit shipping charges to the original FedEx account payer of record. Because your financial arrangements are with the merchant, you should contact them for further assistance regarding claims for reimbursement or replacement.On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ******3643 NW Adriatic Ln Apt 7-306************, FL 34957
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