Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9,477 total complaints in the last 3 years.
- 3,730 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************"2-day delivery" they have an obligation to inform people. This is the 3rd package in the past few months that has not been delivwred on time.***********************
Business Response
Date: 09/21/2022
Dear ***********************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. As we discussed, the appropriate management has been notified of your concerns and a credit has been processed for tracking number ************ for the full amount of the shipment. Please allow 5 to 7 business days for credit to reflect your account.?
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:09/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/10/2022 at 1:52pm I was notified a package with tracking number: ************ had been delivered. At 2:10pm I checked my front porch and no package was there. I looked around and contacted my neighbors and still no package. I checked my cameras and there was no activity for that period thus the package had never ACTUALLY been delivered at my address. I immediately opened a lost package claim, number is: c81219724.On 09/13/2022, I received a response for that claim that the package was delivered and they closed the case. I attempted to contact Fedex twice to get more information, both times I was told the person who handled the case would call me back. I have yet to receive a single call. This will cause me to be out $142, because Fedex will not communicate with me.Supposedly Fedex can track the trucks and take pictures of delivered packages, finding out where package was delivered would help a lot.Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to FedEx on 8/25/22 and paid for overnight shipping for time sensitive objects to arrived the next day no later than 8:00PM. Tracking number: ************ After days of not receiving it the recipient reached out and fedex claimed there was an issue with the address but upon checking it was the exact address I gave and the address being delivered. There was no issue the package was sitting in a distribution center. It did not arrive until 8/30/22. I called for a refund on 8/31/22 and was told I did not yet have an invoice number and I had to wait 3-5 business days after the package arrived (late) to request. I called back today and was told by ***** that he was not authorized to refund me and suggested I send someone and email and wait. This information conflicts with what I was told on 8/31/22. I just want my money back since they did not provide the service I paid for.Business Response
Date: 09/19/2022
Dear *********************,
This is in response to your recent inquiry addressed to the Better Business Bureau regarding your late delivery. Our records show your package was delivered on August 30, 2022, at 11:29 a.m.
A credit of $44.35 was processed on September 19, 2022, to the billed credit card for FedEx tracking number number 277215105823.
For any additional information, please contact your credit card financial institution.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully
FedExInitial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to complete an account for entirely to long and there always an issue. I can use my card and complete the purchase 4-5 times then they lock that card and so on. I have been trying to complete a login anf when I do I try to make an account so I can ship with the discounts and they unlock all my credit cards. I want an account that i can ship thru. It makes no sense why my accounts are being block and not able to complete one to ship with. Why are my Credit card being blocked and unable to make an account?Business Response
Date: 10/10/2022
Dear *********************,
Your report to the Better Business Bureau regarding the setup of an new account was received.
As discussed, our current records show that you have a FedEx account set up at your location. A new account is only allowed to be opened at non-account locations. Thank you with your patience in working with us to locate your online user ID and password in order for you to access the account.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18035500
I am rejecting this response because:It was an address issue in their system, so I still do not know if I will continue having these issues in the future. I had specifically asked them to make sure the issue would be permanently fixed so I know if I can continue ordering from certain vendors that only use FedEx. Additionally, they did not read my complaint in its entirety and did not try to work with me on an alternative resolution as I had specifically requested. I told them I would not be at that address anymore by the time they figured out how to get it to me (I wasn't expecting it to take 28 extra days for delivery) and had asked for alternative options. I am no longer at the address that they delivered the package to. I've given up and received a refund from the vendor as I will never, ever receive this package before it either rots or gets destroyed by wildlife.
Sincerely,
***********************Business Response
Date: 09/30/2022
Dear **********************;
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 12:56 p.m. on September 28, 2022.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have now spent hours of my life requesting a refund that is due to me. This is gross incompetence on FedExs part. As you will see in the attached screenshots, I paid FedEx $33.50 on August 30th (billed August 31st on my credit card statement) to change my delivery address for tracking number: ************. Even though I paid money to change my address, it was still delivered to the incorrect address, refused because no signature was able to be provided, and returned to the sender. I then had to reorder the package from the sender. I have called FedEx TWICE now to get this refund. The first time I called was last Tuesday the 6th. At that time the customer service agent said she needed to wait until there was an invoice, and that I should call back the 13th. When I called back, the agent said she was unable to see this charge. I dont know how that is humanly possible. How does FedEx not keep track of the money its making wrongfully off of its clients? Ive now emailed them and they say that they cannot see the $33.50 line item, so cannot give me a refund.Business Response
Date: 09/28/2022
Dear ***************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you via phone and email and was unable to reach you. Any exception to our normal, quality service is a concern to us; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question. At this time no proof of the payment has been uploaded to our system. *************************************** Please call me at ************ to discuss your case.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:09/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************len it.I would like my property returned to me immediately.Business Response
Date: 09/19/2022
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 605575662244.Information forwarded to Ground ****************** for review as noted in voice message we left on September 19, 2022.
Our records indicate a proof of delivery on September 16, 2022, at 6:12 p.m.
FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that yourpackages are delivered on time, and we remain committed to working with you on ways to leverage our network flexibility.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is veryimportant to us, and we hope you will allow us other opportunities to serve you.
Respectfully,Initial Complaint
Date:09/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18033586
I am rejecting this response because:I appreciate the acknowledgment of the egregious issues with this delivery (although downplayed because it does not mention that the item went from CA to DE and back, arrived during a day of excessive heat.. I have contacted the shipper because the shipment included 2 bottles of high quality wine. This product was subjected to excessive heat. The items were initially sent when the weather was cool and it was safe to travel. The delay caused the wine to be traveling in excessive heat. I will accept the response once the shipper has been successfully reimbursed so that I can receive replacement bottles.
This is completely unacceptable. I was told by their resolution manager that this is the normal process. It has he never worked like this before and is not what I am paying for.
Sincerely,
*******************Business Response
Date: 09/28/2022
Dear *******************:
Your report to the Better Business Bureau regarding tracking number 539866285405 was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate that your shipment was misrouted and your package was delivered on September 26, 2022 and not held as requested. Your concerns have been brought to the attention of management.If the contents are damaged, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 10/10/2022
Dear *******************:
Your report to the Better Business Bureau regarding tracking number 539866285405 was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate that your shipment was misrouted to an incorrect state and your package was delayed and delivered on September 26, 2022. If the contents are damaged a claim form has been sent to the ***************************** to complete and return or the shipper can initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.htmlPlease accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18033108
I am rejecting this response because I had to take an unpaid day off of work to accept delivery of the package that should have been delivered the previous day. I have footage from my own camera as well as two (2) neighbors which clearly show the delivery person just leaving the door tag on my mailbox without ever attempting to enter my fence and come to my house. if this was the first time I experienced this issue, I'd be lying. This situation has happened over half a dozen times in the past. Each time, after talking with FedEx support, and receiving the same response of "We're sorry for your inconvenience" and "We've talked to your local station", I had no recourse but to file a complaint with BBB. FedEx is obviously not interested in ensuring their customer service improves, not do they take responsibility to make any amends for what is obviously a poor customer service track record which appears to be endemic within their organization.
Sincerely,
*****************% of what was required of me to accept my delivery today.Business Response
Date: 09/21/2022
Dear ****,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 9:18 a.m. on September 16th, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExBusiness Response
Date: 09/27/2022
Dear ****,
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExInitial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package shipped from ********, ** to my home in ***********, **. It was supposed to be overnight. FedEx tracking says it has been sitting in *******, ** for the last 3 days. FedEx has my package and customer service keeps brushing me off. I just want my package.Business Response
Date: 10/07/2022
Dear *************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility and per our conversation, the shipper reshipped this to you. The issue has been brought to the attention of management and will be addressed internally.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
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