Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,275 total complaints in the last 3 years.
- 4,850 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18027129
I am rejecting this response because they basically said they couldn't help me. They did not, however, receive all the documents I originally attached with my complaint. I am re-attaching them here. They should start by reading the full timeline. The rest of the documents show that what I state there is true.
Sincerely,
*********************As the shipper, ****************** filed a claim with FedEx for the missing package and shipped a replacement piece. Any issues with regards to the billing or claim for tracking number, ************, must be directed to the shipper, ******************. ****************** is just a company I bought something from. Ad Impressions is not in any way affiliated with them. I attached a full timeline of events along with other supporting documents. I am requesting that they credit my account for both attached invoices.
Business Response
Date: 09/28/2022
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
For any concerns regarding your charges, please contact FedEx Revenue Services at the number listed on your invoice. Unfortunately, I am unable to assist with your request.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 10/19/2022
Dear *********************:
This is in response to your recent inquiry addressed to the Better Business Bureau.A credit in the amount of $452.78 was applied to invoice ********* leaving a $0.00 balance. The late fee on invoice *********** has also been credited.
For any additional information, please contact FedEx Revenue Services at the number listed on your invoice.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/1/22 I sent my daughter a package overnight express. By Saturday 9/3 she still hadnt received the package so I called and spoke with ****** 9/3 and he said he saw where the package was delivered incorrectly. I file a claim to have my money returned and it was denied due to the package being delivered. My daughter never recvd the package and no one works in the leasing office by that name. Ive tried calling customer service and they continue to transfer me around and will not allow me to speak with a supervisor. I spoke with ******** today 9/14 and hung ** in my face Tracking # ************ case# c ********Business Response
Date: 09/23/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.A claim has been processed for this shipment. Please allow **** business days to received your check.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date 08/25/2022 Package arrived damaged, it was insured and Fed Ex will not reimburse us for the instrument we sent that was in mint condition before the shipment took place. It arrived broken and unusable. They have come up with many lies to keep from reimbursing us, all we want is to be able to replace instrument. First they denied our claim because they said it didn't have enough packaging (bubble rap) in the box,then they said after we sent pictures of all the bubble rap, they kept making more excuses so they could just keep denying our claim.Business Response
Date: 09/28/2022
Cargo Claims
PO ******************************************************* 84126
September 28th, 2022
*************************
2457 *********************
***********, ** 90064
**********************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found it necessary to reopen and process your claim for payment. You will receive a check in the amount of $2018.68 via **** in **** business days.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my medication for delivery for the fist time ever and according to the FedEx website it had been delivered! My first concern was that someone had stolen my delivery because nothing else made sense, but when when I checked the delivery address that the parcel was supposedly delivered to it didnt even have my apartment number so the website claim the package had been delivered when technically they dont even have the address! Hours after trying to contact customer service the rep quickly agreed and said they would begin a investigation which lasted a week! So my health insurance company payed for a 90 day script with my 60$ Copay which is normal but the actual cost of the script is several hundred dollars. So ********* is telling me they arent responsible to contact FedEx, FedEx is telling me that ********* needs to start some missing package claim! ********* explained they have nothing to do with it! My medication is for a very serious health condition and now my insurance company wont fill another script because essentially they just did and by the time FedEx takes and acts on its responsibility Ill be in the hospital! I have literally spent a week now trying to get some kind of resolution and think I may have finally found another way to get my medication luckily or there could be really serious consequences! This company should not be in the business of delivering very important medication unless they have the ability to resolve these matters immediately. Even if FedEx did reimburse me the 60$ it doesnt reimburse the hundreds my insurance company initially payed and wont pay again and that is totally understandable! FedEx did their investigation and continued sending text messages about wether or not I had received the package instead of actually having someone taking the time and acting on resolving this very important matter! I will obviously never be using this service again and will be sure to share this incident with everyone! Pathetic!!Business Response
Date: 09/22/2022
Dear *******************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
We are very concerned to learn of your dissatisfaction with the handling of your shipment. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area. Our records indicate package tracking number ************ was received on September 7, 2022 at 11:03 a.m. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Fed-Ex on October 21,2021 to send a package to my son in ****************** *******.i have a disability that interferes with my penmanship so the clerk always does the address label.my son is in their system so i was not asked for a verbal address. after numerous calls and promises of return calls last month i was told it went to the wrong address and someone would call me back, no call back its 11months later,i put additional insurance on the package because the merchandise was more than $500.00, i requested a signature all i got was a line where the signature should have been... i paid for a service i did not receive, i put insurance on the service and requested a signature also did not get a signature and no reimbursement after 11 months nothing its unacceptable and unfair,Fed-Ex Location ********************************************************************************* Transaction ************ Fed-Ex Ground ************Business Response
Date: 09/19/2022
Cargo Claims
PO ******************************************************* 84126
September 19th, 2022
*****************
PO Box 517
*******, ** 49304
**********************
BBB Case #********
RE: FedEx claim on tracking # ************
Dear *****,
Your report to the Better Business Bureau was received.
Please complete the attached claim form and email to *************************************************.
I apologize for any undo inconvenience in this matter.
Sincerely,
**************
Executive Management team
FedEx ServicesInitial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
***********************************************Business Response
Date: 10/17/2022
Dear ***********************:
Your concerns regarding issues with your delivery window have been brought to the attention of management. We understand your concerns, I verified the charges associated with your order have been credited in the amount of $5.55.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18024176
I am rejecting this response because:FedEx's response still does not address the issue of accountability. FedEx has not indicated that they intend to accept responsibility for the damages incurred; they have only referred me to avenues to report the damage that they have caused. It remains to be seen whether they will fully accept responsibility given the abundance of evidence demonstrating their fault, or if this will need to proceed to small claims court in order for me to be afforded any type of reimbursement. The lack of professionalism displayed in my numerous interactions with FedEx on this issue is another concern. In addressing this issue, I was put into contact with *************************, Ops Coordinator of the ************************** FedEx location. He in turn was supposed to facilitate a meeting between myself and the contracted route owner for my area whose truck and driver caused the reported property damage. This contractor, ******* failed to appear in person to discuss the issue after expecting me to take the day off of work to speak with him, failed to pick up the damaged packages as he indicated he would - instead sending another one of his drivers that again did not abide by suggested OSHA lifting regulations when loading the packages, refused to provide insurance information for the damages his driver caused, and failed to propose a reasonable solution to curtail the extreme incompetence he has displayed when overseeing the routes for my area. Until FedEx can make a genuine effort toward addressing these concerns, the individuals tasked with deliveries for my area are a continuing liability.
m after they had contacted the driver to get an estimate of when they would be in my area. Yet again, they lied to me! 9am rolls around and I contact their Customer Resolution team myself, only to be told "That previous rep lied to you! We have no idea when it will arrive today!" - How is this incompetent joke of a company still in business???????? FedEx has cost me time off of work - time I will not be paid for. And their expected resolution is "tough shit". No, I expect to be compensated for them wasting my time for 3 days - this comes to a total of $975 in compensation I expect to be reimbursed for the 3 days they have forced me to stay home and wait on their incompetent service after being lied to numerous times.
Sincerely,
***********************************Business Response
Date: 09/28/2022
Dear ***************************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret to learn of your report that the contents of your shipment # ************ were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
We are also very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster and they provided you an ARC case # ********** which is to be handle through that location
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A local FedEx office contacted me and assured that they have located my package (which was lost). I am now able to track the package. I appreciate your help.
Sincerely,
*******************************Business Response
Date: 09/16/2022
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777906701318.Our records indicate your package is scheduled for delivery on September 16, 2022, of which is the commitment date.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 25, I went to Fedex location at *************************************************************. When I arrived I selected some packaging material to send a phone ******** Galaxy Fold 3) due for RMA, clerk advised that I should use a specialized phone packaging to avoid damages which I agreed to, at this point in time clerk was fully aware of the phone type and he was fully aware of which phone it was, he billed me for packaging material and gave the receipt of shipment (#************), I asked why it was not completely sealed and they advised they would pack it and seal it later on, then I left. Later that day while tracking the shipment, an exception was made "shipment exception Barcode label unreadable and replaced" which i found odd since a fedex employee himself was the one who package it. on August 30th when it was delivered, ******** the receiver of the shipment, stated that box was empty. Taking a closer look at the shipment information I also noticed that the shipment weight is 0.2lb or 90gr, the phone I sent is 271gr, clearly box was empty the moment it started transit to destination and clearly there is foul play during packaging process and phone was removed from box before sealing it for shipment. Cost of phone is $1500.Business Response
Date: 09/19/2022
Cargo Claims
PO ******************************************************* 84126
September 19th, 2022
********************************
921 ************* 3134
*****, ** 33602
*****************
BBB Case #********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
Please reach out to the payer of the shipping charges to have a claim filed on your behalf.
I apologize for any undo inconvenience in this matter.
Sincerely,
**************
Executive Management team
FedEx ServicesInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an employee in ****** that lost his company credit card. So I went to my local Fedex location and mailed a new credit card to him. I paid to have it shipped the fastest way i could. I was told that they could not give me a ETA, because the card would have to go through customs. But it was a address that they service and should only take a few days. The card made it through customs in two days. on day three it go to the distribution center in ***********, and as of today has been sitting there since the morning of the 9th. I tried to call that location, but all calls get routed back to the same number, so there is no way to contact that office the card is at directly. I finally was able to get someone on the phone that spoke English well enough to help me, and i was told that they do not service that address directly, they use a 3rd party company, and they are trying to find someone to deliver it. So i paid an exorbitated amount to get a piece of plastic mailed to an address in ******, because FedEX lied to me and said they serviced that address, and now nearly a week later my credit card is just sitting in an office in ***********. I was told they could do a trace, and find out exactly the status? I asked, instead of emails and traces, how about you pick up the **** phone and call the location? they said they cant do that. So they hide behind technology and do not deal with the issues. I could have used a different company if fedex had been honest about how this was going to be handled. H*** i could have even put an employee in a truck and had then drive up there and deliver it faster than this. TRACKING NUMBER277693084139 SHIP DATE 9/7/22Business Response
Date: 10/06/2022
Dear *******************,
This is in response to your inquiry addressed to the Better Business Bureau
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 277693084139.
Our records indicate this shipment was delivered on September 15, 2022 at 3:16 p.m. We do not offer a guaranteed delivery commitment for FedEx International Economy for shipments going to ******************, as it is located outside our primary delivery area.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
According to FedEx Express Terms and Conditions, "We provide pickup and delivery service to points within our primary service areas. Service outside our primary service areas may be provided through cartage agents."
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.