Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,255 total complaints in the last 3 years.
- 4,822 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has to be the most useless delivery service in existence. They can s**** up a delivery 3 blocks away. I ordered a package and selected Express 2 day shipping tracking # ************ and should have had my package 8/5. Not only did my package sit in ************** (which is only a 3-4 hour drive from me) for 24 hours, they then sent it to ******* *******. I called FedEx and was told by ******* that it was "misshipped" and I will have it Monday cause they don't work Sunday. Why should I be out my time, effort and have my plans ruined because FedEx can't figure out it's a** from a hole in the ground. I will refuse to do business with any company that's going to FedEx until FedEx is a distant uncomfortable memory long forgotten by Society. I am tired of having my time, plans and expecting ruined by FedEx, I'm certainly FedUp with FedEx!
Business Response
Date: 08/26/2022
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 587715167088 was delivered at 11:00 AM on August 7th, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I I'm a pet owner of a house cat. Within 20 minutes after FedEx delivery **** **** ****, the cat got sick. This has happened on numerous occasions following FedEx deliveries, and often beforehand, but certainly on FedEx delivery days. I certainly don't know what preparations FedEx must make in order to deliver items I purchase (with non-tax dollars) to me in ******, **************, where I live on a dirt road, but any and all involved would be foolish to think that this is the first time and that I wouldn't have the wherewithal to find a solution or an explanation. I first contacted FedEx about this issue four or five years ago, maybe more. Of course, no FedEx representative had a solution. I don't know if the drivers have something on them or in them. I last mentioned this issue in a phone call with FedEx within the last six months or so, and I told the representative at that time that when it happened again, I would provide photos. They're attached.Business Response
Date: 08/15/2022
Dear ******,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ******************** **** facility is a joke. I've had issues with everything coming from this facility. It said my package was out for delivery. The driver pulled in said it isn't on his truck but is on his manifest.. Really?? You need to get your stuff together. I want to know where my package is and I want a phone call from the manager asap. This is unacceptable from a company that is supposed to be reliable.*************************Business Response
Date: 08/24/2022
Dear *************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Either the three party Supplier and ******* marketplace wants to refund my money the said fedex needs to refund my money since there the one that lost my shipment so I want my money need to know my legal terms are or Im during one of themBusiness Response
Date: 08/17/2022
Dear ****,
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex continues to take delivery orders knowing they can not deliver. Example: I recently subscribed to Factor (fresh meals delivered weekly on Wednesday). The first week the meals didn't arrive after two days of saying the package was out for delivery. I did receive the second order on time, after ****** and I complained about the first order. Third order showed out for delivery on Wednesday then after 5 pm showed delayed, delivery next day. Never delivered. Over the past two years, especially, the delivery service has been awful. Lost packages, unable to deliver, some even stated they were delivered but after looking at my surveillance cameras it was evident NO package had been delivered. **** Club had to resend an order three times for me to get it last year. I have placed numerous calls to Fed Ex and complained but nothing changes. Something needs to be done and soon. Isn't it Fraud when a company agrees to a service, is paid but not completed? Why is this company allowed a business license when they continue to have so many complaints?Business Response
Date: 08/26/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your comments regarding your deliveries. As we discussed, the appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 08/26/2022
Complaint: 17680696
I am rejecting this response because: No one has contacted me concerning how they will correct future deliveries. No one from the location where these packages are received to be delivered to me has reached out since receiving notification of my problem from management to acknowledge the problem.
Sincerely,
*************************Business Response
Date: 09/01/2022
Dear ***************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx ground (**************** ** distribution center) has refused to deliver any packages to my home indefinitely. I have purchased several items online over the past few months and they are not delivered on the promised delivery date or at all. I watch the delivery driver drive by and then **** local delivery restriction citing its a holiday or some other irrelevant reason. Ive called over and over and the packages finally arrive smashed or the plants are nearly dead from late delivery. Today it happened again and the customer service told me that they will no longer deliver to my address because my dog has bit 5 FedEx employees. This is a complete lie told by the driver to save himself from getting in trouble. This driver was nipped by my mini aussie (who was tied up at the time and warned by my fianc not to go near the dog until we retrieved him but he chose to ignore the warning). Police were called after this incident and we didnt receive a ticket nor was the dog taken for quarantine. Since this incident we have kept our dog inside or in the backyard away from any delivery employees. This has been communicated to FedEx over and over. I asked FedEx to provide the names, incident reports and/or police reports of the 5 employees who have been bit by my dog and they have not provided me with any of it. Ive been told that I have to drive 1 hour each way from now on to retrieve our packages that I have paid to have delivered to our home. This company has made false claims about me and my dog and now is refusing to provide service that I have paid for. I can provide more information if needed.Business Response
Date: 08/08/2022
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Due to safety concerns, the driver is unable to deliver shipments to ********************************************************************************* 63361. The appropriate management has been notified and an internal review has been performed. Management advised all FedEx Ground packages addressed to this location will be routed to Dollar General located at *************************************************************************************************** and made available for pickup. The packages will be held for 14 days, if the packages are not collected, they will be returned to the shipper.
At FedEx, safety is a top priority. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was due to be delivered on 8/5/22 and required a direct signature. I work 30 minutes away from my home. I received a text message that my package was delivered. I contacted my son who was left home to retrieve the package and was informed that while in the shower he heard the doorbell and by the time he reached the door the FEDEX truck was heading down the street. I asked him if he got my package and he explained to me that he did not have it. I contacted the FedEx (800) number and was not able to speak with any live person. I researched ****** and found the number to the local office. I spoke with a woman named Demi and explained that I would be willing to allow her to contact my place of employment to verify that I was at work. She explained, " that there has been a lot of issues with the ********* drivers lately." She contacted the driver who delivered the package and the driver explained that as he was at my door a man came from around the building and brandished a ******* state Identification and said that he would take the package, while claiming to know me. The driver did not get the individual's name or take a picture of his identification card, all that the driver remembered was a ******* state ID. I then proceeded to ask the driver who signed "My" name on the package? The driver replied, "I signed your name after giving the guy the package." I asked the driver why would he not have the person that claimed to know me and brandished a ******* state ID to sign that way we would have his name. He was unable to provide a response for this. I do not know who this person was and nobody within the area has seen such man to provide information. I have contacted my local PD as well as the shipper to explain this situation to them. Once I receive a report number from the local PD I will forward this information to all parties. When expressing filling a report I was told by FEDEX that it would be pointless to do that but was not told what should i do next.Business Response
Date: 08/11/2022
Dear Lashinka,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 3:56 p.m. on August 5th, 2022. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a package that clearly states signature required to be delivered. It is my university diploma so extremely important document that cannot be replaced easily and I ordered this from school because it was the only way that I could get it. I received a tracking notification on July 21st that states it was going to be delivered the next day. On the website it says the package was delivered on July 22nd at 1:37pm and signed. I never signed anything, neither have my roommates, I didnt receive any email or phone call, there is nothing in the mailbox. I called multiple times their customer service, they told me to contact the shipper, who told me to contact the courier.Business Response
Date: 08/29/2022
Dear **************:
This is in response to your inquiry addressed to the Better Business Bureau.?
We understand your dissatisfaction with the handling of the shipment traveling on tracking number 568684284203.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?
Respectfully,?
FedEx?Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has failed to deliver four packages in a row to my house. I've had no problem with *** and ***** FedEx has told us that it's our responsibility to go find our packages. This is after the first two packages failed to get delivered and wet called to leave explicit instructions. Tracking numbers are below. ************ ************ ************Business Response
Date: 08/10/2022
Dear Collin,
Your report to the Better Business Bureau regarding tracking numbers ************, ************, and ************ was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
After further research, our records indicate your package ************ was delivered on August 8th, 2022 at 11:11 a.m., ************ and ************ on August 5th, 2022 at 1:19 p.m.. If the shipments have not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filing a complaint regarding the delivery of a Fedex package (tracking ID: *************. I was expecting my Fedex package to arrive today. My package requires direct signature. The tracking information shows that "We made a delivery attempt: 08/05/2022 10:45 AM. Delivery will be attempted again on the next business day." However, this was simply not true. I was at home at this exact time of delivery, but the driver did not call me, neither did the driver ring my doorbell. The driver basically did nothing but to falsely claim that a delivery attempt has been made. This package is very time sensitive because I'm leaving for traveling, I called Fedex to file a complaint but did not solve the problem - one customer service rep said they can only attempt to deliver again on the next business day, which is Monday by when I'll be leaving; another customer service rep called the local Fedex location, and reported to me that this location was unable to contact the driver. I've waited for three hours and the local Fedex location still hasn't got back to me. This was not the first time that a Fedex driver has made a false claim that a delivery attempt has been made while they actually did not try to deliver. A year ago, I purchased a new iPhone and was expecting my package and a Fedex driver did exactly the same thing - while I was at home expecting my phone the whole day and did not get a call or doorbell ring, I was only able to find on the Fedex tracking page that a delivery attempt has been made. I was only able to get my package the next business day. I stopped to trust Fedex service since then. My two upsetting experiences with Fedex's signature required next-day delivery shows a pattern of Fedex delivery - if an extra effort is needed, their system allows the driver to easily skip it and falsely claim that they've made a delivery attempt. Fedex also fails to provide an effective complaint system for me to retrieve my package which is extremely time sensitive.Business Response
Date: 08/11/2022
Dear *****************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 580731332600. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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