Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,123 total complaints in the last 3 years.
- 4,609 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a package internationally via Fed ex on Tue 2/22/2022 04:13 PM via tracking number ************ with two day shipping due to arrive in ****** on Thu, 02/24/2022 by 6:00pm. When I went to ship the package I advised the representative I needed assistance with information needed to ship a package internationally and ensure it arrives on time. He Advised me to fill out a form including the items to ship and their value. I filled the form out as requested and assisted with my own packaging. The package did not arrive on time and was held in customs (because they requested more information about the items which I provided through many channels) for over a month despite numerous calls to customer service and emails to Fed ex customs agents providing detailed information about items in the package as requested. After a month of no reply from fed ex customs brokers in reference to requested information I provided they sent the package back with no explanation. I had to call the customer service department who had to tell me the package was simply "undeliverable" with no reference to the new information I had provided to fed ex customs brokers. There was also no contact from customer service in regards to my complaints. I called fed ex billing who admitted their fault in the matter verbally and provided a refund and assured me I would no longer be charged. However, shortly after the package was returned with items damaged and opened they also charged me for the return in the amount of $ ****** , though I was told I would no longer be charged. I called fed ex because the first time they tried to charge the charge was blocked by my bank. I called Fed ex billing back who confirmed I shouldnt have been charged but I had to wait until it actually hit my bank to have it stopped /removed. I want the money I was charged back and more for damage to my package.Customer Answer
Date: 05/01/2022
See Attachment/File: AttachmentsCustomer Answer
Date: 05/02/2022
***Document Attached***
See Attachment/File: shouldnt have had info to charge_proofCustomer Answer
Date: 05/02/2022
FedEx Tracking: ************
Business Response
Date: 05/19/2022
Dear *********************** :
This is in response to your inquiry addressed to the Better Business Bureau.
Voicemails were left to speak with you. Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you directly. Please contact us at your earliest convenience.
Respectfully,
FedEx
Initial Complaint
Date:05/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 22, I bought a pair of yeezy700 sneakers on yeezysupply website. The website shipped them to me through FedEx. Tracking number: ************, but the courier signed for the express in my name, and I didn't receive the express. The courier stole my shoes. I need FedEx to pay me $308 for my shoes.Customer Answer
Date: 05/01/2022
See Attachment/File: _20220501215338.pngCustomer Answer
Date: 05/04/2022
FedEx Tracking: ************Business Response
Date: 05/05/2022
May 5th, 2022
RM Cbcaa
604 ***************
****, ** 19701
************************
BBB Case #********
RE: FedEx claim on tracking #************
Dear RM,
Your report to the Better Business Bureau was received.
I reopened and the claim that was filed by the shipper, ******* and paid the claim to them. Please reach out to ****** for resolution.
I apologize for any undo inconvenience in this matter.
Sincerely,
**************
Executive Management team
FedEx ServicesInitial Complaint
Date:05/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, Fed Ex delivered a ******************************** to another address across the street. This is the second time this year it has happened. It is always heavy packages (66 and 85 pounds) and it is always delivered incorrectly to a woman across the street who is wheelchair bound. Both times it blocked her access in and out of her apartment! When I am notified by a neighbor I have to find someone to delivery it to me across the street. Her building happens to be closest to the parking lot where Fed Ex drivers must enter. Her building is clearly marked ********* and mine is clearly marked *********. Since delivery tookplace on Sunday, there is nobody to call even though last time when I did get ahold of someone from Fed Ex, they said there was nothing they could do about it that day. That leaves me finding a way to re-deliver my package to myself! This is a retirement community consisting of 8 buildings, all with completely different street addresses clearly visible and posted by the front doors. Most residents here, like myself, have physical disabilities and are unable to buy heavy items at a store and bring them home. That is why we rely on delivery. Fed Ex has a responsibility to deliver a package already bought and paid for to the correct address without further help needing to be hired. This is not a one time occurance! This is ongoing and Fed Ex takes no immediate responsibility to correct their errors! This business practice can no longer go on. Fed Ex owes myself and my neighbor the price it received for their service as they did not deliver. Hopefully money will finally be a motivator to train their drivers and hold them resonsible!Customer Answer
Date: 05/04/2022
FedEx Tracking: ************Business Response
Date: 05/16/2022
Dear : ***************************
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking #************ to your address of ************************************************************. 50638.
Local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 05/17/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Completely false information. The local manager told Fed Ex offices that he had contacted me personally and everything had been worked out but the truth is that the manager from the local Fed Ex office never contacted me, spoke to me, or offered any kind of solution to me. This does not seem to be an oversight but possibly a deliberate attempt on part of management to not take responsibility. Management on the local level seems to be a large part of the problem from this issue.
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