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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,234 total complaints in the last 3 years.
4,810 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 7th 2022 I had a packaged delivered again through this company. They keep leaving mine an other customers package outside our apartment building out the sec door. We have a Note Posted by our manager to all parcel drivers to buzz the apartment number and bring them at the very least another 10 feet to the mail room. I have contacted the business numerous of times and this keeps happening. First they said they would tell the drivers and future drives to follow the directions that is posted. Still kept happening so they put a not on my account to buzz and bring in to mail room. Still is happening and the today i called the customer service and got the run around. They could not contact the driver and could not get me in touch to a supervisor because they were not in. As a former call rep I know for a fact they have one on call. They completely refuse to do anything to reprimand their drivers for not following rules. Why is there an option to have delivery instructions if they are not going to follow them.
Business Response
Date: 08/12/2022
Dear **************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx lost my package. Ive filed multiple open cases with them trying to find it for 2 weeks. We just filed another one with FedEx on Friday, package still lost. FedEx just updated their track to show delivered on 8/1 and signed by someone who wasnt available to sign on the day they claim it updated. It was impossible that it was delivered as we were filing missing package claims on 8/5 and 8/2. They falsified the delivery for 8/1 so that they didnt have to pay .
Business Response
Date: 09/13/2022
Dear *****************,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

FedEx
Customer Answer
Date: 09/13/2022

Complaint: 17685442

I am rejecting this response because: sorry they system only gives me two options. 1 I am happy and can close out the issue or 2 (this option)
Ill await your research and resolution. Thank you.

Sincerely,

*****************************
Business Response
Date: 09/19/2022
Dear *****************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of your shipment tracking number ************.

Per our telephone conversation, I attempted to contacted the shipper to recommended a claim be filed for this package but was not able to speak to them.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

Respectfully,

FedEx
Initial Complaint
Date:08/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding Fedex tracking# ************. I had an order from Nordstrom that was due to be delivered on August 6th via FedEx Direct Signature Required. At approx 10:45 AM, I received an email from Nordstrom telling me my package had been delivered. I was flustered because I knew that this had to be signed for and there was not a knock at my door or a ring of my doorbell. I went to the door and there was not a package on my porch. My front porch is the only place a delivery can be left. I went online to track the package and make sure that the information received from Nordstrom was correct. Unbelievably, FedEx not only showed that this package was delivered, but they actually showed that I has SIGNED for it!! This is NOT true. I did not sign for anything. Unfortunately, I cannot look at the fraudulent signature that FedEx has online. It shows that the shipper would have access to this but not me. My package was for earrings that I paid $1595 plus tax. ($1726.59). I demand that FedEx provide me with the signature for this alleged delivery. I00%, this signature will NOT be mine. I am so incredibly upset right now. I did contact Nordstrom and they are also investigating. I do have a case number with FedEx which his C77352947. I also asked my neighbor directly across the street, who was outside working in her yard during the time of the alleged delivery and she said that she did not see a FedEx truck deliver anything to my house. I have gone door-to-door asking my neighbors if they received the package and they have not. Irregardless, if they had, they certainly would not have signed my name. It is very likely, the FedEx driver falsified my signature and did not deliver the package. Where is my package?
Business Response
Date: 08/16/2022
Dear ************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 586646759465. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

Respectfully,

FedEx
__________________________________________________________________________________
Customer Answer
Date: 08/16/2022

Complaint: 17683913

I am rejecting this response because: I was told that an investigation would be conducted to try to find out where my package is. I received 2 phone calls stating that they would get back to me after they contacted the station that was supposed to deliver my package. I have not heard anything back.

Sincerely,

*************************
Initial Complaint
Date:08/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requested a refund by calling the phone number on ****** customer service fedex website. i got a guy who was asking about my account number. It seriously sounded like fraud. I do not have an account number and you don't need an account # to process a refund. I provided the tracking number and details of shipment and still he wasn't able to do anything.I had a delayed shipment and paid for priority Saturday delivery. I am within my rights per the Fedex policy to be refunded for the delay.
Business Response
Date: 08/15/2022
Dear ******************,
Your concerns regarding the late delivery of FedEx tracking number 276161914690 have been brought to our attention. Please accept our sincere apologies for any inconvenience you have encountered. Our records indicate this package was tendered via a ******** *************************** Just as you paid them for the transportation charges on this package; any refund request should be made thru that location.
Consistent with the provisions of the FedEx Service Guide, the shipping agent may file as noted below:
Package Consolidators (including FedEx Authorized
ShipCenterlocations, and FedEx ShipSite locations
Package Consolidators are responsible for complying with all applicable requirements in
these terms and conditions.
If you tender packages to a Package Consolidator instead of to us directly, the
following limitations apply:
A. Package Consolidators are not agents of FedEx, and we are not responsible for any
errors or omissions made by them.
B. Package Consolidators may submit claims for refunds or credits for shipping charges
under the money-back guarantee policy. Neither the person or entity tendering the
package to the Package Consolidator nor the recipient is eligible for refunds or credits
under the money-back guarantee policy.

This shipping location has been notified on your behalf for additional assistance. Unfortunately, I am unable to assist you directly with this refund request. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I specifically asked the sender to send this FedEx package with signature required and they also specificied adult acceptance. I received a text from FedEx that a package was signed for by K ************** was not. Nor was there a door tag left.There was a knock at my door and when I asked who was there got no response. Nobody opened the door.The Fedex tracking is ************. Once again I never signed for any package but FedEx thinks I did. Either somebody is signing for me outside the residence or FedEx delivery person is signing. Nobody else was at residence to sign for package.
Business Response
Date: 08/15/2022
Dear **********,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777579637479.
Our records indicate a proof of delivery on August 6, 2022, at 10:53 a.m. The information has been reviewed with the courier. We attempted to reach on
August 9, 12, and 15, 2022, however no answer.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/17/2022

Complaint: 17683355

I am rejecting this response because: I specifically asked for a copy of the signature for this to be resolved. I did not sign for it.

Sincerely,

*********************************
Business Response
Date: 08/25/2022
Dear **********,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************.
Please track your package on FedEx.com to access the option for obtaining a proof of delivery, enter the requested information, and system will indicate if signature image is available.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bag from a company called Baboon to the Moon in ********** for my wifes birthday. I originally purchased it back on July 29th, 2022 and it shipped out on August 1st, 2022. My shipment moved quickly from ********** down to the local FedEx hub in ************, **. From ************ it allegedly went out for delivery on Thursday, August 4th. On August 4th around 4:00 pm tracking on the FedEx website said that there had been a security delay and that a delivery attempt was made. My wife had been home all day and my security cameras at my house never captured anyone from FedEx attempting a delivery or leaving a note. This package does not require a delivery signature and I have never had an issue with any carrier delivering to my address before. Since Thursday, I have called FedExs Customer Service number numerous times trying to get any information that I could on where my package was. I even tried to get a local number to the ************ FedEx hub so I could just go pick up the $200 dollar bag that I ordered myself. Every time I call I am forced to explain the situation to a new customer service representative only to have them escalate my case or promise me a call back by the end of the day. Not ONE has called me back and there is apparently no option for me to be transferred to a supervisor or local hub, as one of the call reps ********* that they were located in *********** and actually had no way of contacting anyone on site in the States. I am appalled by the lack of service for a company this vast. Ive asked to talk to supervisors or management in hopes that they would take my problem a little more seriously and would provide some actual progress with this situation however I am told repeatedly that the only people I am able to talk to are those who answer when I call in. I am just trying to get the package that I paid for and I am tired of hearing these runaround lies just to get me off the phone. Tracking #************ Case #C77314088
Business Response
Date: 08/10/2022
Dear *************************************:
?
This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with shipment tracking #************ that had not been released on your property.? Due to safety concerns regarding your pet, the driver was unable to release your shipment at the front door.

The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.? We certainly regret any inconvenience you have encountered. We are now showing your package has been delivered on 8-8-2022 at 1:24 PM to the side door.
Our records indicate that your shipment was delayed in our system while being processed at our sorting facility.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:08/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx dispatch refusal to pick up a return package. Dispatcher driver lied to say package was cancelled. Dispatch driver delivered 2 packages and placed them right next to return package and left return package sitting at the front door. Its been 8 days of ongoing phone calls to get package picked up and dispatch refuses to pick it up.
Business Response
Date: 08/15/2022
Dear *************************:
This is in response to your recent inquiry addressed to the Better Business Bureau. I attempted to contact you via phone and email and was unable to reach you.
The appropriate management has been notified of your pick up concerns for an internal review with the drivers responsible for serving your area.
Our records indicate your package collected on August 8, 2022 and was returned to the shipper on tracking number 276123117892 and delivered back to the shipper on l August 12, 2022 at 20:13 local time.
We regret any inconvenience you experienced as a result of this situation and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14, 2022 I went to a Fed Ex Office shipping center and shipped a package (Standard Overnight - Adult Signature Required) to *****************************************************. The cost was $41.00. They accepted the package as a good delivery address. The delivery was scheduled for July 15, 2022. The package I was sending was to a relative. I informed them of the tracking number, delivery date and adult signature required. An adult was home all day on July 15th and No attempt to deliver was made. An adult was home at the delivery address on July 16 th and July 17th and no delivery or attempt to deliver was made. On July 18th my relatives went to the Fed Ex center in *******, **. and picked up the package themselves. The Fed Ex guarantee is a full refund on overnight delivery even if they are 60 seconds late. I made a request to Fed Ex for a full refund for not only their failure to deliver but not even making an attempt to deliver. They responded denying the refund stating it was for the following Specific reason, "Our decision was based on the following specific reason: The shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package". They failed to provide a specific reason or documentation for the failure to deliver. The address and zip code are good. ****** maps will bring up the street and give you a street view of the house and the address. An adult meeting the signature requirements was home on July 15,16 &17 and no attempt to deliver was made.
Business Response
Date: 08/24/2022
Dear ***************************

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding issues with Customer Service have been brought to the attention of management. We understand your concerns, I verified the charges associated with your order have been credited in the amount of $41.00

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was to expect a delivery on 7/28/22 with this tracking number, ************. At 1:13 pm i got a notification it was delivered. I go outside and find nothing, asked my neighbors and nothing there. I check the tracker to see it was signed for by "RRAM". I am the only one here and my name is certainly not "RRAM". I call fedex and when I made a claim, it was denied and was told to go through the shipper for a claim. When I did, the shipper gave me the case number, C-********, After not getting anything for a week, I call and ask about it. They denied it and wont refund anyone. They claim they delivered it, how could they? I didnt sign it, so it was given to someone out there, that someone not being me, at the house I live at, at the address it was addressed to. No one could have stolen it off the porch because again, someone else signed it, had there not been a signature then that case could be made quite fairly. But it cannot be the case unless the FEDEX driver for whatever reason had the desire to sign my package for me for whatever reason.
Business Response
Date: 08/25/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 275968081991.

Your concerns regarding your delivery has been brought to the attention of management responsible for operations in your area. We understand your concerns and will provide you with an update once management reviews the issue.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used the FEDEX website to arrange for shipping of boxes of household items to my daughter in *** on 5/2/2022. I picked what I thought was the lowest priced shipping method on the screen (FEDEX Express Saver) and was given an estimated shipping cost of $463.82 for based on the weights of 6 boxes (total weight of 132 lbs) that I entered online (see: FEDEX Receipt.pdf). It seemed a bit high but I decided to proceed with this method of shipping. On 5/5 I got notification that I was billed $757.73 (see FedEx Invoice.pdf). My complaint is that had I known that the price was going to be $757.73 I would never have shipped by this method. The essence of my complaint is that the estimate was clearly a bad estimate. A consumer that gets an estimate of $463.82 assumes that if the company generated this estimate that it would be good to about +/- 10% because of the variability by the measurement made by the consumer (I used a household balance) and the company. The price charged, however, was 63% higher than the estimate given. I contacted FEDEX requesting an adjustment which they declined (see: FEDEX email ******.pdf) stating that charges are based on "package size, weight and/or service type". If package size is a known determinant for making an estimate, then they should not have given me an estimate based solely on weight and required me add the dimensions. How is the consumer supposed to know otherwise? I as a consumer I should not be given an estimate if there is missing information. I did not add the dimensions because I was not required to to get an estimate. Therefore I believe I was misled by the website into proceeding with the transaction under false pretenses. See website screens (FEDEX website.pdf) that do not require dimensions and had I added dimensions I would have gotten an accurate estimate and not proceeded with the transaction. Also, I missed the cheaper home delivery because I thought the rates were ranked high to low.
Business Response
Date: 08/12/2022
Dear ***************,

This is in response to your recent inquiry addressed to the Better Business Bureau. FedEx regrets your disappointment and would like to address your concerns regarding the quotes you are received using your account on FedEx.com.

The freight charges of $757.73 are valid charges for the six piece shipment invoiced. The charges were higher than initially quoted due to weight and subsequent added dimensions for the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies. Your concerns regarding this quote process have been escalated to the appropriate level of management.

As a goodwill gesture, a credit of $293.91 has been applied to the invoiced FedEx account of record.

On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
Fedex
Customer Answer
Date: 08/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do hope, however, that FEDEX will update their website to require dimensions in addition to weights of the packages in order to be given a shipping estimate.

Sincerely,

************************************

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