Business Profile

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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,251 total complaints in the last 3 years.
4,826 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I CREATED AN OVERNIGHT FEDEX LABEL ON JULY, 22ND, 2022 AND DROPPED OF THE PACAKE CONTAINING A VEHICLE'S TITLE TO A VEHICLE THAT WE SOLD AT ******* AUTO AUCTION IN *********, **, IN A FEDEX DROP BOX LOCATED ON **** IN *******, **, I CHECKED THE TRACKING NUMBER THE NEXT DAY AND THE PACKAGE WAS STILL SITTING IN THE FEDEX BOX. CALLED FEDEX AND NO ONE HAD ANY IDEA OF THE PACKAGE LOCATION AND I WAS INFORMED THAT I SHOULD WAIT FOR COUPLE OF DAYS BEFORE THE PACKAGE SHOWS ** ** THE SYSTEM. AFTER COUPLE OF DAYS ( ON JULY 25TH ) I CALLED AND ASKED THEM WHY HAS THIS PACKAGE NOT BEEN PICKED UP AND THIS TIME THEY TOLD ME THAT THEY ARE NOT ABLE TO LOCATE THE DROP BOX AND THE PACKAGE IS BEING PICKED UP ONCE THEY LOCATE THE DROP BOX. I SPOKE WITH A MANAGER AND SHE WAS NOT ABLE TO HELP ME. SHE RECOMMENDED THAT I SHOULD WAIT FOR A PHONE CALL FROM A LOCAL FEDEX OFFICE. ON THE 26TH OF JULY SOMEONE CALLED ME AND LET ME KNOW THAT THEY ARE WORKING TO LOCATE THE DROP BOX AND FIND THE PACKAGE. THIS WAS SUPPOSED TO BE AN OVER NIGHT DELIVERY. TODAY IS THE 29TH OF JULY AND THIS PACKAGE WITH IMPORTANT DOCUMENT IS NO WHERE TO BE FOUND. THIS IS THE SECOND TIME I AM HAVING THIS PROBLEM. I LOST ANOTHER PACKAGE THIS WAY BEFORE. I NEED THEM TO LOCATE THE PACKAGE AND BRING IT TO ME OR DELIVER IT TO ITS DESTINATION SO I CAN GET PAID FOR THE VEHICLE THAT I SOLD AT THE AUCTION AND THE AUCTION IS WAITING FOR THE ****** THIS IS A VERY UNPROFESSIONAL BUSINESS PRACTICE AND HORRIBLE CUSTOMER SERVICE. HERE IS THE TRACKING NUMBER ON THIS PACKAGE: ************. YOUR COOPERATION IN THIS MATTER IS GREATLY APPRECIATED. SHOULD YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME AT; ************..THANKS.
Business Response
Date: 08/16/2022
Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed , the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777465197493.
We are unable to locate this package after multiple searches. We suggest you open a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/16/2022

Complaint: 17644300

I am rejecting this response because: I just received a letter from FEDEX stating that they are not able to help me with anything because I did
not tender the envelope to FEDEX . They are accusing me of lying that I never dropped the package in the FEDEX box. It is negligence from
there part. They either never checked that box or they have lost the package/envelope. I had to go thru a lot to get this document that was enclosed in
that envelope. I need to be reimbursed for the money and the time I spent to obtain the title of a vehicle that was sold at the auction. It was an
out of state title and it took me 5 months to get that title that was in that envelope. I would have to spent more time and money to get another
duplicate title to replace the one. Attached is a copy of a check that I wrote to DMV for all the charges from DMV that I paid
to obtain the title.

Sincerely,

*** Aubawi
Business Response
Date: 08/19/2022
Dear Mr. *************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed , the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777465197493.
We are unable to locate this package after multiple searches. We suggest you stop payment on the check enclosed in your package.
You were not charged for shipping since we only have the revenue label you created in our system.
The ***************** will need you to provide receipts for any costs incurred due to the lost package. Please attach the information to your opened claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** Aubawi
Initial Complaint
Date:07/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The package with tracking ******************** was shipped on 7/14/22 (over 2 weeks ago) and still has not been delivered. It has been stuck in a *******, ** facility for over a week with no movement. The delivery date changed multiple times over the last two weeks, and now it's stuck on pending delivery date. It was a one of a kind item that cannot be replaced. Fedex has been unhelpful and has not offered any solutions. I am very frustrated and disappointed, I don't want a refund, I just want my package!!
Business Response
Date: 08/15/2022
Dear *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ******************** was delivered on August 4, 2022, at 1:09 p.m..? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon from a marketplace seller from *****. The seller shipped it via FedEx, which I thought everything would work itself out quickly. I had not checked my shipping status until yesterday Thursday 07/28 and I thought it would ship out that day. Yesterday came and went and now I come to find out the status hasnt updated since Sunday 07/24 FedEx saying customs status clearance.However my main concern is that this is not the first time I had to file a complaint with BBB about the customs department in the ******* ** branch of FedEx. A few months ago I had a package went missing during the customs clearance process confusion and I suspect theft again. I do not have proof but if the customs fedex employees are the only ones handling the products before they get scanned or are even transported to the truck. The ******* ** branch of FedEx needs to get their act together and investigate their employees better. This is the 2nd international package I lost this year because of their lies and theft. I would appreciate it if they would hire people without sticky fingers.Also the FedEx tracking number is ************
Business Response
Date: 08/15/2022
Dear ******************************* :

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number 275824045410 was delivered at 2:12 p.m. on August 2, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used federal express to ship a package. They lost the package in their warehouse. They will not return my calls nor address the problem in a professional manner. They give me the run around and I have called them at least 10 times. I had to pay a locksmith 430 dollars to change the locks on my apartment doors. I am seeking for them to reimburse what they made me spend and the cost of the ******* key ring that the keys were on. Federal Express needs to take responsibility and not have their customers go through stress and loss of money on their behalf.
Business Response
Date: 08/01/2022
Dear **************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate that package was noted as undeliverable on April 25, 2022 and then package was sent to the Overgoods (loss & found) department in
*******, on tracking number ************, however it was lost in transit. Also, our records note a claim was opened and paid for the maximum limit of
liability of which is $100, since there was no declared value, and the shipping charges.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/01/2022

Complaint: 17638924

I am rejecting this response because: There was no value declared but you have to see past this as keys were involved and the cost of the damage could not have been determined beforehand. I had to pay for a service because of the fault of fed ex. 100 dollars is not enough as you can see. I would like fed ex to at least pay for what I lost because fed ex has a responsibility to their customers. The answer was generic and with no understanding of the situation.

Sincerely,

***********************
Business Response
Date: 08/04/2022
Dear **************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate that package was noted as undeliverable on April 25, 2022 and then package was sent to the Overgoods (loss & found) department in
*******, on tracking number ************, however it was lost in transit. Also, our records note a claim was opened and paid for the maximum limit of
liability of which is $100, since there was no declared value, and the shipping charges.
We spoke to you on August 2, 2022, and advised your claim would be resubmitted for consideration of your consequential charges although no guarantee.
You will receive an update of the ***************** decision when available.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/04/2022
I would just like to correct the details of why this package was lost. The package was late by 5 days it was not "not deliverable". I then called to reroute the package back to the original location as it was not delivered on time so it senseless as it was a time sensitive delivery. When it was in route to the original location, fed ex lost the package in its ******* hub.
I do not agree with how Fed Ex made it sound like the package was undeliverable, as if it was not their fault.
I will wait for their response,
Best,

***********************

Complaint: 17638924

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 08/04/2022

Complaint: 17638924

Date Sent: 8/4/2022 12:29:46 PM
I would just like to correct the details of why this package was lost. The package was late by 5 days it was not "not deliverable". I then called to reroute the package back to the original location as it was not delivered on time so it senseless as it was a time sensitive delivery. When it was in route to the original location, fed ex lost the package in its ******* hub.
I do not agree with how Fed Ex made it sound like the package was undeliverable, as if it was not their fault.
I will wait for their response,
Best,

***********************

Business Response
Date: 08/30/2022
Dear **************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
We called you on August 22, 2022, and left voice message, advising that a one time good will gesture relating to your claim has been approved. Please allow
5 to 7 business days to receive. *Also, we suggest you declare a value on any future packages valued over $100 or otherwise you will be limited to maximum
limit of liability plus shipping when applicable.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid to overnight a laptop on July 11, 2022. I paid for the laptop to be delivered on July 12 at noon. FedEx lost the laptop, eventually found it, and delivered it on July 20, 2022. I was charged $223 for the transaction in two charges. They charged in $25.55 on July 11 and ****** on July 20th when the laptop was delivered. FedEx will not refund the charge, despite the fact that it took them 9 days to deliver the laptop. When they finally found the laptop, they created a duplicate Tracking number and I believe this is causing them to have problems with refunding the money.Tracking # ************Transaction # ************The laptop was sent from ********* **. It was sent to: ***************, *******************************************************
Business Response
Date: 09/01/2022
Dear ****,:
This is in response to your recent inquiry addressed to the Better Business Bureau regarding tracking number 275382867298.
I attempted to contact you but was unable to reach you. I was unable to leave a voicemail due to receiving an automated message stating your voicemail box was full. Any exception to our normal, quality service is a concern to us. Please call me at ************ ext. ****** for assistance. I have also sent a message to your email address provided on this forum with my direct contact details.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:07/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work for Mid-******************* We use Fed-Ex Freight to ship. We shipped a package to a customer on 5/24/22. On 5/27 the date it was to be delivered I was told by Fed-Ex the package was lost, to file a claim. I did on 6/1/22. On 6/2/22 I resent the same package to the customer. I emailed the Customer Service rep I was dealing with ( ***********************) on 6/2 & 6/3 to see if I filed it correctly. No response. I refiled the same claim on the website on 6/3/22. 6/6/22 I was unable to check my claim on their website so I called Fed-ex customer service. I was only then told the original package was found (on 5/31) and they could deliver that one the next day. I WAS NEVER NOTIFIED. I told the customer service rep I already re-shipped the other package. They gave me a form to fill out to have it redirected back to where it originated. Now they expect me to pay for that 2nd shipment. I would like the 2 invoices credited. Inv# ************************ I've been dealing with *********************** to help me resolve this issue. I was told since the 2nd package arrived on time and was sent back on time there would be no credit. It doesn't matter they arrived on time. They would have never shipped if I was notified the original package was found.Thank you for your consideration in this matter.***********************
Business Response
Date: 08/18/2022
Dear **********************;

Your report to the Better Business Bureau regarding tracking numbers *********** and ********** were received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.

FedEx
Customer Answer
Date: 08/19/2022

Complaint: 17641192

I am rejecting this response because: There was no action yet. They are only reviewing the documents.

Sincerely,

***********************
Business Response
Date: 10/28/2022
Dear ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding the delivery of FedEx Freight pro numbers ********** and ********** have been brought to our attention. In order to balance our **************** and safety, the FedEx money-back guarantee has been suspended until further notice for FedEx Freight shipments. Unfortunately, we are unable to credit or refund any transportation charges associated with these two shipments.

Please feel free to review the FedEx Freight tariff at FXF_100_Series_Rules_Tariff.pdf (fedex.com)

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.

Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 10/31/2022

Complaint: 17641192

I am rejecting this response because: It was an ERROR on FED-EX customer service for not notifying us that the original package was found. FED-EX did NOTHING to rectify this issue. The 2nd shipment would not have shipped if we had been notified! I cannot understand how Fed-Ex still has a good rating with the BBB when I read all the negative comments and they do NOTHING to rectify the issue.

Sincerely,

***********************
Initial Complaint
Date:07/29/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Thursday July 28, 2022 we received in the mail 2 letters from a collections agency, ******************* on behalf of Federal Express ******. The letters were dated July 19, 2022 and were demands for payment, the first for 2 invoices totalling $56.19, the other for 4 invoices totalling $300.26. The letter stated the totals must be paid within 10 days to avoid further collection efforts. I double checked my accounting system to see if I had missed paying, and have nothing outstanding with Fedex, I recently sent a cheque for $14.27 so assumed they crossed in the mail. That invoice was posted and paid and mailed the day it arrived, (I did it myself). Fedex offers no turn around time for invoicing, they didn't even try to follow up to see if payment had been issued on any of these invoices. I understand they are a big company, but is this how they treat small businesses? It's not right to put new, small and struggling businesses into collections for not paying invoices they haven't even received yet. We (CDP) will be paying these invoices as soon as Fedex sends them to us, but this is no way to do business. We do not need a hit from collections on our credit profile.
Business Response
Date: 08/30/2022
Dear *********************:

Your report to the Better Business Bureau was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

Respectfully,?

FedEx

Customer Answer
Date: 08/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What makes it ok to deliver a package at 10:17 pm?
Business Response
Date: 08/05/2022
Dear *********************************

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your concerns regarding the delay in delivering your shipment, tracking number ************ and deeply regret any inconveniences you encountered . The appropriate management has been notified and an internal review has been performed

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex marked my order as delivered but they never delivered my shoes. I would like to be refunded for my items. I reached out and they said my items were delivered but there's no camera footage of anyone delivering anything to me. My camera catches motion only. The only footage is me coming home and me putting my daughter on the school bus. Order # ************************* Total: $440 Order dates: 10/23/2021 Tracking #: ************ & ************ Delivery dates:11/2/2021 & 11/3/2021
Business Response
Date: 08/01/2022
Dear *****,

Your report to the Better Business Bureau was received.

Please provide the video evidence via email to *************************************************.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Sincerely,

**************
Executive Management
FedEx Ground Services
Customer Answer
Date: 08/02/2022

Complaint: 17639893

I am rejecting this response because I emailed the fed ex claims department and the email isn't valid. The videos are attached here for everyone's convenience as well as a screen shot saying the email address was invalid.

Sincerely,

*****************************
Business Response
Date: 08/04/2022
Dear *****,

Your report to the Better Business Bureau was received.

I apologize, the correct email address to provide the video evidence via email to ******************************************************, no claim has been filed on this tracking #, we do need a completed claim form as well to start the claims process.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Customer Answer
Date: 08/04/2022

Complaint: 17639893

I am rejecting this response because:
I filed a claim with fedex prior to filing with BBB and my claim was denied. Im going through the same process again. This will more than likely result in another denial. Unfortunately, we need to find another resolve. I attached the claim form.
Sincerely,

*****************************
Customer Answer
Date: 08/04/2022

Date Sent: 8/4/2022 1:57:02 PM

Complaint: 17639893

I am rejecting this response because:
I filed a claim with fedex prior to filing with BBB and my claim was denied. Im going through the same process again. This will more than likely result in another denial. Unfortunately, we need to find another resolve. I attached the claim form.
Sincerely,

*****************************
Business Response
Date: 08/08/2022
Dear *****,

Your report to the Better Business Bureau was received.

After reviewing all the case notes and supporting documents regarding your claims, I found it necessary to reopen and process your claims for payment. You will receive the payment via **** in the amount of $205.91 in **** business days. Per the FedEx Ground Tariff, FedEx' liability is limited to $100 plus shipping credit/refund (if billed), when no declared value is purchased at the time of shipment. No further payment will be made by FedEx on either of these claims.

The claim on tracking #************ was paid in the amount of $100. The claim on tracking #************ was paid in the amount of $105.91.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Customer Answer
Date: 08/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If for some reason I don't receive the check via **** in the mail I'll be reopening a claim.

Sincerely,

*****************************
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please be advised that on July 18, 2022 I was falsely notified by FedEX that Chico's White ***** Black Marker merchandise associated with tracking number ************ was delivered to home address *****************. However, the merchandise was not delivered nor received. I immediately issued contact with the shipper, Chico's WHBM and the payment authorizer Paypal to ensure that the payment was received. It was affirmed that the PayPal payment was received in the amount of $880.81 to WHBM for merchandise, order number *********. I have attempted resolution with FedEx (file a claim), WHBM/Chico's, and Paypal, and filed an incident report with the ********* ************************* to no avail. I have explained that regardless of the "delivered" message from FedEx, the merchandise was NOT received at my home. In fact, only one envelope was received, and did not include the 6 items associated with the aforementioned tracking number. Please know that as of the date of this report, I have not received a refund nor the merchandise. The merchant(s) are refusing to either refund or supply the items, and only provide the tracking number & a statement that FedEx marked the package "delivered".Please know that the 6 missing items contained clothing that is desperately needed for my work as a school principal. I am required to dress professionally to conduct business and do not have the resources to accept this error on the part of FedEx as a loss. I must have either a refund in the amount of the missing items or the items in its entirety. And, unfortunately neither FedEX (shipping company) nor Chico's/WHBM have provided the requested resolution, which should be covered as a very minor claim with either of their respective claim's department.To that end, please assist with recouping either the unreceived merchandise or the refund of $880 paid using my Paypal account from Mastercard ending in 4574.Thank you kindly,****************************** Consumer/Complainant
Business Response
Date: 08/11/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of this shipment with tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received, have been brought to the attention of local management responsible for your FedEx Express operations. Management performed an internal investigation and addressed the issue with the driver serving your area. The outcome indicated your package has been successfully delivered to the correct address as provided on the tracking label.

Because your financial arrangements are with the shipper, you should contact them if further assistance is needed regarding claims for reimbursement or replacement. The shipper may then contact FedEx for claims support.

On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx

Customer Answer
Date: 08/14/2022

Complaint: 17639601

I am rejecting this response because:

Sincerely,

***************************

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