Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,256 total complaints in the last 3 years.
- 4,822 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was said to be out for delivery at 8:15 am on July 28,2022. I was home waiting on the arrival then I received another message 8:56am on July 28 stating that it had been delivered but I never received the package, I was home outside and never saw a FedEx truck or no one ever approached the door. I FedEx at 9:07 to tell them about the issue but all they said was a claim would be filed. This is the fourth time this has happen with their drivers taking my packages. My order was for Yeezy slides from ****** and I never received them.
Business Response
Date: 08/01/2022
Dear **********************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .Our records indicate a proof of delivery on July 28, 2022, at 8:56 a.m., although you did not receive and local manager will be following up with you.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/01/2022
Complaint: 17637758
I am rejecting this response because: I was outside and never saw a FedEx truck as I was waiting because I received a text at 8:15 stating that it was on the way for delivery and I was looking out for it because they were Yeezy slides from ******* I got the message of delivery when I was outside of my house waiting at 8:56, I called fed ex customer service at 9:03 to call the driver to tell him/ her that they didnt bring the package to me as the driver messaged and said was delivered. I would like to receive my package that I have been waiting for that your driver said they had delivered.
Sincerely,
*******************************Business Response
Date: 08/04/2022
Dear **********************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate a proof of delivery on July 28, 2022, at 8:56 a.m., although you did not receive.We spoke to you on August 1, 2022, and advised you would receive a callback, and the Contractor called you on August 2, 2022, and was unable to reach you.
He will attempt to contact you again however if he is unable to provide additional information the shipper will have to be contacted since no signature was required
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/04/2022
Complaint: 17637758
I am rejecting this response, I did speak with your contractor on that day and he gave me all of the information that the previous representatives gave me.
Respectfully,
*******************************Customer Answer
Date: 08/09/2022
Date Sent: 8/4/2022 7:00:10 PM
Complaint: 17637758
I am rejecting this response, I did speak with your contractor on that day and he gave me all of the information that the previous representatives gave me.
Respectfully,
*******************************Business Response
Date: 08/11/2022
Dear **********************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate a proof of delivery on July 28, 2022, at 8:56 a.m., although you did not receive.You spoke with the Business Contractor of the route that services your address and he was unable to provide any additional information.
Also, we provided you his direct phone number. We suggest you contact the shipper for refund and/or replacement.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had problems with FedEx every time that we order. They throw our packages on our porch, constantly tell us it will be delivered on a specific day, then when i wait ALL day on it so that it doesnt get stolen, they update it at the last minuet to update it to be delivered tomorrow. They delivered half of a couch to us, and an ottoman, but according to the tracking number the piece that we are waiting for is the ottoman and not the other half of the couch. I tried calling customer service to file a complaint about this, and was told that it was not a "Valid Complaint" and that she would not file it.Business Response
Date: 08/15/2022
Dear *********,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 777461052320.
We are concerned to learn of your dissatisfaction with the manner in which your packages have been released on your property.?The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.We also apologize for any issues regarding delivery times on your delivery notifications that you received from fedex.com as we work to improve our online services.
Our records do indicate that this package was delivered on July 29, 2022, at 1:54 p.m. and released without a signature, due to no signature being required by the shipper.
On behalf of FedEx, we apologize for any inconvenience this situation may have caused.
Respectfully,
FedEx
Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a package and FedEx lost it and failed to deliver. I was told I would receive a refund for shipping charges but have yet to be contacted and refunded despite being told that this would happen. It has been months!Here is the tracking number: ************Business Response
Date: 08/31/2022
Dear ****************:
This is in response to your inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Unfortunately, we are unable to address the specifics regarding your concerns without an accurate contact number.
For any concerns regarding your charges,please contact FedEx Revenue Services at the number listed on your invoice. Unfortunately, I am unable to assist with your request.
Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/01/2022
Complaint: 17637538
I am rejecting this response because:
I understand that you tried to reach out. My wife ***** can be reached at ************. She mentioned having received a call from you but you did not leave a call back number rendering it impossible for us to reach you. We would like this matter resolved as soon as possible as it has dragged on for quite a few months now. I can be reached at ************ if you would like to try me. Please call one of us or send us a number you can be reached at so that we can effectively communicate and resolve this!
Sincerely,
***************************Business Response
Date: 09/09/2022
Dear ****************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************.
We understand your concerns regarding the clearance process with Customs for this package.
According to FedEx Express Terms and Conditions for Undeliverable shipments:
B. For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.Our records indicate the shipment traveling on package tracking number ************ was not released by Customs. Additional paperwork was required by Customs, but it was never received the information. Therefore, the package was returned as per your request that was received and acknowledged by the FedEx location in ******************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/09/2022
Complaint: 17637538
I am rejecting this response because:When originally sending the item, your personnel at FedEx center assured us that we had provided ample information for customs and had paid all necessary fees to get item shipped and that there wouldntyy be any problems. This was clearly not the case as the shipment was rejected by customs even though we followed every instruction given to us by your team. Secondly, the package was NEVER delivered but instead returned.
We want our shipping costs reimbursed 1. For lying to us at the original FedEx location in saying everything was filled out properly when it clearly was not, and 2. For losing the package and never delivering (my company paid for all return costs). This whole situation is completely unacceptable and FedEx, not me nor my wife, made the mistake. For you to blame this on us and steal our money is shameful to say the least!
Please advise,
***************************Business Response
Date: 09/13/2022
Dear ***************:
This is in response to your inquiry addressed to the Better Business Bureau. We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Our team members can only assist with paperwork, they can't advise if a shipment will be held up by Customs.
According to FedEx Express Terms and Conditions for Undeliverable shipments:
B. For shipments returned from international points to the U.S.,return charges and fees will be assessed to the original shipper, along with the original charges and fees.Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.
Our records indicate the shipment traveling on package tracking number ************ was not released by Customs. Additional paperwork was required by Customs, but it was never received the information. Therefore, the package was returned as per your request that was received and acknowledged by the FedEx location in ******************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/19/2022
Complaint: 17637538
I am REJECTING this response because:All due respect but the FedEx personnel in ************, ** made the mistake of giving wrong information and paperwork for the customs form to begin with. I don't know how many times I have to explain this until you acknowledge this problem. To add insult to injury my wife was charged TWICE for the same shipping box and was never credited for this mistake. It is very clear that the employees working at this Fayetteville Fedex location were very inexperienced as my my wife supplied the info for both insuring the item as well as the customs declaration being shipped and they assured her that the info was correct when it clearly was not as Customs ultimately did NOT accept and it resulted in my company having to pay to have it shipped back on our dime! Your refusal to look into this situation with your personnel is telling of why FedEx receives so many unresolved complaints. You gladly took my money but you refuse to reimburse me for mistakes on your end.
Had we been supplied the proper paperwork as requested originally none of these issues would have occurred and the package could have been properly delivered! You not only failed to deliver but you also gave faulty information, charged us twice for the same box and refuse to credit us for your mistake (not to mention a tremendous waste of time in dealing with all of this). You apology will NOT be accepted until we have both a full refund on our shipping costs as well as the extra box you wrongfully charged us for.
Please advise!
Sincerely,
******* and ***********************Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was expecting 2 packages on 7/22/2022. I look up the tracking numbers and it said it was to be delivered deliver today which is 7 26 22. However after speaking with someone they told me that the package was sent back to the facility and the facility sent the package back to the original center. My complaint is that the driver never never try to deliver the packages because they thought it was a apartment number or suite number on the building. That is totally unacceptable when the driver never delivered the package to the building. My business address does not require a suit number or a apartment number it only has a address and the address is valid. I went to ************************* to receive the packages but I was told they already sent the 2 packages to the original sender the driver name is **********, that's the only information they gave me. I was expecting those 2 packages because I run a business called Low Key Millionaire LLC and I need those phones to do business. This has really made me lose money. If the package could not be delivered I should have gotten a email or a phone call saying what the problem was so I can come pick up my packages. They never reached out to me or or attempted to deliver the package again causing me to lose money and lose the 2 packages that I really needed. I would Like this driver ********** be suspended or removed from the company for not telling the truth about delivering the packages. Whom ever the manager is I would like for them to follow up with this complaint because this has caused me to lose money and I would like for a fedex to pay my 1st 2 months on the billng cycle. Thanks so much and I know that the Better Business Bureau will do their jobBusiness Response
Date: 09/07/2022
Dear *************,
Your report to the Better Business Bureau regarding tracking number 591871112628 & ************ was received.
Our research is currently in progress and you will be contacted once additional information becomes available.? In order to facilitate our research effort, please provide any of the following that could pertain to your shipment:
??????????? Merchandise Value
???????????????????????Restocking Price
??????????????????????? Proof of payment to the shipperThank you for your patience in this matter.
Respectfully,
FedExInitial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The delivery people from FedEx have been lying and not delivering in specific neighborhoods. I suffer from *********** a fear of leaving the house. This is why I work from home and shop on line. There was never an attempt to deliver my phone number is on file and I'm home all day. This only happens in predominantly black neighborhoods and it's sad. My sister lives in an upscale part of long Island, this never happens. At this point it's discrimination and should be addressed. I am now being told I have to go pick up my package from a drop off site. That defeats my purpose of ordering in line. I really need what I ordered, but cannot leave my home. It's horrible and I'm so sad. It's giving me more anxiety just to think of having to go out there. I called in to speak with an agent and was basically told it was my fault not FedEx. ******************** My tracking number please help meBusiness Response
Date: 08/26/2022
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.?
We understand your dissatisfaction with the handling of the shipment traveling on tracking number 74899999124791940602.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?
Respectfully,?
FedExInitial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Theft of property: Paid to have package delivered priority overnight on Monday to be delivered Tuesday the package was never deleivered. All I am told is that its out for delivery and there is nothing they can do. The Item in question is a IPhone. FedEx even tried to tell me that the package was not delivered due to strong thunder storms in my area.. However in norther Alabama we have not sceen a drop of rain in 2 weeksit was a sunny 95 with heat index of 105... customer care even argued that we had rain in our area Please protect people from there quality of businessFedEX tracking number ************Business Response
Date: 08/18/2022
Dear ***************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I would like to address the specifics regarding your report. Our records indicate the shipment on tracking number ************ was delivered July 27, 2022 at 7:30 p.m. Please call me at ************************ for any further assistance.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am sick and tired of late delivery, damaged delivery, and carriers leaving our packages where they can be stolen - only some are bringing them in aftrer my last complaint. They continue mishandling packages so that liquids in cans are punctured, resulting to damage to everything in the box, which is usually my food and drink. Like many in my building, I am disabled and have no car and rely o delivery for non-perishable items. I was supposed to have a package delivered today and went down as soon as I saw the truck pull up1. The packages that arrived were for other residents and were left where they could be stolen@. My package wasn't there#. I checked tracking and it said my package was going back to be inspected for damage. Given I have received SEVERAL packages with damaged cans for liquids that have clearly spilled but still delivered, they must have REALLY mishandled my package this time/I AM SICK AND TIRED OF BEGGING FOR DELIVERY OF MY PACKAGES ON TIME AND WITHOUT DAMAGE. DRIVERS ARE LAZY AND CARELESS WITH PACKAGES. nOW i'M ALMOST CERTAINLY NOT GETTING MY PACKAGE AND GOD KNOWS HOW .LONG TO GET MY MONEY BACK. MY PACKAGE WAS SUPPOSED TO BE DELIVERED TODAY. IT NEEDS TO BE HANDLED CAREFULLY LIKE ALL PACKAGES AND DELIVERED ON TIME. THEIR CUSTOMER SERVICE CAN BARELY SPEAK ENGLISH AND ARE USELESS. I AM TIRED OF HAVING TO BEG FOR THINGS TO BE DELIVERED PROPERLY, INCLUDING FOOD AND DRINK I NEED TO LIVE.TRACKING NUMBER ************Business Response
Date: 08/10/2022
Dear MS. ************************* style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 16.25px;">
Our records indicate damage was noted on package tracking number ************, and delivery was not completed.
In accordance with FedEx Ground Tariffs:
Undeliverable shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:
The shipments contents or packaging are damaged to the point that rewrapping is not possible.
The shipment would likely cause damage or delay to other shipments or property or injury to personnel.
Please note that this package has been returned to ******* and delivered to them on 7-28-2022 at 10:04 AM, please contact your shipper.
Your business is very important to us, and we hope you will allow us opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 08/10/2022
Complaint: 17635833
I am rejecting this response because:my shipments are almost ALWAYS damaged and I lose at least a couple of sodas because packages are always mishandled and a couple of them burst during transport. So they are returning it now because of my previous complaint and insistence they deliver to ME, not the building. This is to punish me for my previous complaint. FEDEX *****.
Sincerely,
*********************Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ship number:************ ************ My address is *************************************************************. FedEx always delivers packages to new castle. This kind of thing often happens. I don't know what to do, because every time I call the customer service center, they are unwilling to help me find the lost package. The merchant doesn't solve the problem, insisting that it has nothing to do with them if it is delivered, and my money disappears like this.Business Response
Date: 08/16/2022
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:28 AM on August 2nd, 2022. Our records indicate the shipment on tracking number 593192815606 was delivered at 10:32 AM on August 3rd, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The complaint has to do with horrendous handling of my return to the merchant! The item was picked up on July 9th of this year from my home and shipped back to the merchant for refund. After 5 days in FedEx territory, it was brought back to me with a missing shipping label and missing half of the original packaging. I had re-packaged the item and re-attached the label, then on July 15th FedEx had picked up the shipment again. It kept feeding me incorrect information stating that the item will be delivered to the merchant tomorrow, however today I see that the item is back in CA! This is ridiculous! I'm going to request that FedEx issues a full refund for the item as I'm not going to re-package and re-attach the label for the third time! This is beyond outrageous! I had to even open a ticket because they weren't providing status updates online and now I see that it's back in CA again! Item #************; ticket #**********. This needs to be fixed asap!Business Response
Date: 08/18/2022
Dear *********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.
FedExCustomer Answer
Date: 08/19/2022
Complaint: 17635269
I am rejecting this response because: FedEx has provided no explanation as of yet as to why this shipment took nearly a month to get delivered to PA and why I had to open tickets to monitor its status because it was returned to CA twice, the first time after being held for 5 days at FedEx and returned to me half unpackaged and missing a shipping label, and then it happened the 2nd time again but this time was again re-routed from CA back to the recipient. I want to know why so many mistakes had happened with this shipment, why I had to re-package and re-attach the label and send it back twice and it then came back to CA for the 3rd time in error and was again missing a shipping label before being shipped to the recipient.
Sincerely,
*****************************Business Response
Date: 11/04/2022
Dear *****************************,
I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us ; however, we are unable to address the specifics regarding your report for the shipment in question. Please call me at ************ ext. ****** for assistance.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 25 we were expecting a delivery from *************************** did not arrive. Then we were informed it would be the 26th, then again on the 27th. We live in a gated community and neither me nor my wife received a call from the call box to let the driver in. This package contained medicated dog food for 1 of our dogs. It can only be gotten with prescription from a vet. We had to go purchase a bag from the vet office only after feeding our dog regular dog food which messed her G I tract up, costing us another vet visit to get medicine for her to straighten her out. on 26 July my wife called the ***** number to complain and person she talked to said it would be here by 8 p. m. and it never showed up. When I called this morning & complained, person told me to switch to express delivery. We have never had delivery problems until this. I believe we should be reimbursed for the bag of dog food we purchased & the vet visit this morning to get the medication for our dog.Business Response
Date: 08/30/2022
Dear *****************************:
Your report to the Better Business Bureau was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.
Respectfully,?
FedEx
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