Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 988 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted customer service multiple times to have them remove tracking information on my package. Tracking information is not locked behind any verification, so anyone could potentially access any information about my package by simply typing in my tracking number into their website. They are refusing to simply delete or hide this information to the public. There is no reason Fedex shouldn't honor my request to not have my personal data be accessible to everyone.

  

  Business Response

  Date: 06/09/2025

  Dear ******** *******, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As discussed during our conversation, I confirmed that your personal information is not visible at ****************************** for anyone to view.  When tracking a package, only your city, state, and zip code are visible.  
  
  On behalf of FedEx, we regret any inconvenience.
  
  Respectfully, 
  
  FedEx

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******** *******

  ***************

  *************, WA 98166

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a long ongoing issue. Sometimes we do not have the option, but stuff we order is sent FedEx. They have never ever been able to deliver to our address. Yesterday a prime example. We have no clue where the delivery went. This is both personal and business and have cost us thousands. We call and complain and try to get it fixed and they refuse to help or make it right in anyway. They basically say is it our problem they can not get their delivery person to delivery to the proper address. There is signage, there are house numbers but they can not seem to read or something. This has went on for years and FedEx refuses to do anything. We are seriously thinking class action law suit because of this. I know there is a hand held GPS that tells them where they are to deliver to and if they are at the proper address, one person we complained to admitted this, but apparently they do not use it.

  Customer Answer

  Date: 06/05/2025

  This picture is my house and garage (possible drop areas) and I want to add while I send the latest tracking, this is a on going issue over years, not just a one time thing. Simple look at the photos taken this is clearly not our residence, we have no clue where the delivery was dropped off. We are talking 15- 20 deliveries over the years and none of them at my house.

  

  Business Response

  Date: 06/12/2025

  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ********************. Your concerns in regards to misdelivery was recorded for the shipment and we are currently working with management at the terminal to resolve the issue.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. This is what I asked for to be investigated, resolved and be heard rather than ignored. I am happy with this. 

  
  Sincerely,
  
  ***** *****

  *************************************************************

  **********************

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was alerted by this company's tracking that my package was out for delivery on Monday June 2nd. This was a lie. Never even left ***** for my city. Again on Tuesday June 3rd I was alerted that my package was out for delivery but again not true. I do not appreciate lies about delivery capabilities. I dont need lies to keep me wondering all week about the delivery time. In fact, I find lies about delivery capabilities uncool and unprofessional! So, now its Wednesday June 4th my package is still stated as out for delivery but I dont actually know where it is or when its arriving. I dont know who has it or if an employee took it home with them. I was never given a honest timeline. I am uneasy about the misinformation and dishonest experience all together. I tried to contact them but couldnt get any assistance or clarification other than its still within the commitment time. Well I would have appreciated honesty like a when it will be delivered by time instead of wishful intention lies.

  

  Business Response

  Date: 06/05/2025

  Dear ****** ********:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************. FedEx Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days.  Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.

  Our records show your shipment was delivered at 12:27 p.m. on June 4, 2025.
  
  On behalf of FedEx, we regret any inconvenience you were caused.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped an item using FedEx through ***** shipping calculator. This item was shipped / received on 05/19/2025. The purchaser of the item sent me pictures of the package showing it damaged and bent. FedEx proof of delivery was a blurry picture of a building, Nothing of the package was shown to prove it was delivered. I would assume that was because of the obvious damages done during transportation. The item was boxed with sturdy firm cardboard, taped excessively, and was labeled Fragile in several places. I purchased extra insurance on this item to ensure its safe travel. However FedEx has denied this claim twice claiming supporting documentation was not enough to determine they were at fault. Furthermore trying to contact them or get updates on the claim is is near impossible. I had to register online at FedEx to file this claim, yet they claimed they sent me an email explaining the details of this claim. After talking to a supervisor I was assured my email would be updated. Its extremely funny that I am getting their promotional emails, but I have yet to receive one email regarding the claim I filed. FedEx not only has denied the claim, disregarded my attempts to reach out, they also upcharge me on the shipping of the item by another $60 plus dollars. So if you can imagine, I have uploaded the size and weight of the item, Paid for shipping, paid for and bought extra insurance coverage, The item gets damaged before it arrives, no proof of delivery, my customer isn't happy, I file a claim, get denied, get the run around when calling in, get an up charge cost for their horrible shipping, then get denied again. Something has to change, FedEx needs ***************************** If they can support a race team and sponsor ***** ****** then they should be able to afford to pay claims where they are clearly at fault.

  

  Business Response

  Date: 06/05/2025

  Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************, and we understand you are

  advising that the package was received damage, when delivered on May 16, 2025, at 12:08 pm.  The Claim, C-191003849, has been escalated to the *************************** team

  for review, and you will be contacted within 5 business days.  There decision will be binding.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 06/05/2025

  I have been in contact with the purchaser and he sent me these photos, and confirmed that the item cannot be fixed. 
  

  FedEx still has yet to reach out via the email I provided them so I would like to keep this open until a satisfactory solution or outcome has been reached. 
  

  Thank you

  Robert 

  Customer Answer

  Date: 06/05/2025

   
  

  From the CONSUMER:

  Sent 6/5/2025 2:01:08 PM

  I have been in contact with the purchaser and he sent me these photos, and confirmed that the item cannot be fixed. 
  

  FedEx still has yet to reach out via the email I provided them so I would like to keep this open until a satisfactory solution or outcome has been reached. 
  

  Thank you

  Robert 

  

  Business Response

  Date: 06/06/2025

  Dear Mr. *************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As previous advised,  The Claim, C-191003849, has been escalated to the *************************** team for review and payment.  The assigned team member will contact you directly.
  

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening,I have been experiencing problems with FedEx for one week. On 5/26/25 I placed a hold on my delivery, but they delivered anyway 5/28/25. The merchandise was left outside for two days after advising FedEx I do not move in until 6/1/25. They picked the equipment up with a delivery date of 6/1. No one showed up 6/1 after calling several times. I gave up that day, tracked the package 6/2/25 early and noticed a delivery date today between 1-3. Well its 8:30pm with no package. Where is my package. I have missed two days of work waiting for a package that has not been delivered to date. I just moved, had 50 items delivered from ****** with not a single problem. I have a less than 10 from FedEx with nothing but issues. This is really unexceptionable and beyond frustrating. All I want are my packages. My children have slept on the floor for two days. With completion how do you expect to stay in business with horrible service. Can someone please give me a call with an eta ************.

  

  Business Response

  Date: 06/05/2025

  Dear *******,
  
  Your report to the Better Business Bureau regarding tracking number ************, ************ and
  289035517574 was received.
  
  Our records indicate that your shipments were delayed while being processed at our sorting facility after being picked up and held for redelivery. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. Tracking data reflects that the shipments were delivered on June 4th, 2025 at 3:39 p.m..
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *********

  *************

  ********, NJ 07751

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email at 5:51 pm on 6-1-25 saying a delivery made by FedEx at 5:19pm "(6/1/2025, 5:19 PM (*********)Delivered The package has been delivered to the agreed deposit location ([DL] Delivered / Left at Front Door)."I did not receive the package and attempted to turn in a request to check on it online for FedEx and it would not take it. Found out the address FedEx had was ************ not ************* Called and registered request to find out WHERE it was delivered since I got the notice that it had been left at the front door. The ticket was closed out with no resolution and I was told I needed to contact the company from which I ordered it so that they could be the ones to request the information about where it had been delivered. My neighbor at ************* Mr ****** said he talked to the driver and said 'the package was not for them but the Coffee's lived a couple of houses down." I understand that the driver doesn't have time to try to figure out where it should be, but you don't tell a customer it has been delivered to their front door when it wasn't.

  Customer Answer

  Date: 06/03/2025

  Tracking Number was requested to continue with complaint.   The Tracking Number was included in the complaint.

  It is 456800657939

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  

  Business Response

  Date: 06/04/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 456800657939.

  Our records indicate a proof of delivery on June 1, 2025, at 5:19 pm., however we understand it was not received, although driver attempted delivery to your neighbor, who advised where

  the correct address was.  We called on June 4, 2025, to discuss further and you confirmed that package was retrieved from your neighbor who advised it was with their **** mail.  This

  information has been reviewed with the driver.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx
  

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** Coffee

  ************

  *********, TN 38067

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is being submitted by ****** *****, mother of minor ***** ***** who has an unresolved billing issue:On May 20th ***** noticed a fraudulent FedEx charge pending on his checking account. He called his bank and canceled his debit card that day. On May 30th he received an invoice from FedEx for ground shipping charges for an item that was sent from and delivered to addresses on the other side of the country, including the recipient's name. ***** had nothing to do with this transaction or billing, yet FedEx sent the bill to him. Here is where I need help with the resolution:The invoice sent to ***** from FedEx has an invoice number, date (May 28th), but under account number it reads "None". When I called the customer service number on the invoice it requires an account number to discuss the billing. I tried going online on their website and it has the same requirements. I tried creating an account number on their website and to do so it is requiring a credit card be on file. This also requires a charge to the card to confirm it is a good account. So, to dispute a bill that isn't his, I am being made to pay more money. Yet there is no way to speak with a representative without doing so. He is a 17 year old minor that does not deserve to start his credit off with a collections item due to non-payment of an item we can't dispute. This is unethical and needs resolved before having a lasting impact on his life.

  

  Business Response

  Date: 06/11/2025

  Dear ****** *****, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our ************************ sent the following updates on June 11, 2025 to ***** ***** at ***********************************.
  
  Per our research, this invoice was not affiliated with any 9-digit FedEx shipping account and your credit card or identity/address probably was compromised to ship this package.
  *
  Please check with your credit card company/bank to dispute any charges billed to the card.
  *
  We will issue the credit invoice(s) listed in your case.
  *
  For US invoices, FedEx does not report anything to the credit bureau.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully, 
  
  FedEx

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *****

  , OR 97838

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed May 25th at 4:30pm Order arrived at the ***************************** facility on 5/29/2025 at 6:49 am.Put in a claim with Fed Ex on the 30th regarding the order not moving and strange activity regarding the address being put back on when address was already correct. From the 30th of May to June 2nd no one in FedEx support has been able to reach their facility and keep calling with no ability to reach anyone.On June 2nd at 12:46pm I was successful at reaching someone at the ************* location that informed me that my package had reached their facility but it was lost on one of their trucks and they would have to send someone to locate it. This person stated that my package should have been delivered on the 29th or 30th and there was no reason for it to be held but did not know what was going on or where it was. They did not reach out again or follow up and all other calls to that same number ************** were not answered by anyone. I have not received follow up from the claim to FEdEx support (C-192331158) they are calling the same number that I have and are unable to be of further assistance.This facility has been on the local news and is known as the Austell black hole for constantly losing packages or failing to deliver.

  

  Business Response

  Date: 06/05/2025

  please see attached.

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a patio set from Target which was Delivered by ***-Ex. At my home there is a covered area with small walls and pillars at my front door. Suspiciously the delivery driver left the heavy box at my garage door. The box was ripped open on top and it's unknown whether or not anything is missing as it will be returned to Target as-is. We have never had a delivery left on our driveway in front of the garage door. I suspect the delivery driver left it there to avoid being seen on the ring camera at the front door. Now the clincher, the driver took a photo of the delivery and attached it to the delivery file of a house that is NOT mine and with a picture of a box that wasn't torn open. I have dealt with a lot of Fed-Ex deliveries in the past between work and home and I have never seen this. I can only conclude that the driver ripped it open and then hid the fact by placing it in front of the driveway for all to see and in the elements and then placed a fake photo on the delivery profile. I filed a claim with ***-ex and it was denied without any explanation.

  

  Business Response

  Date: 06/04/2025

  Dear **** ******:

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 881510963514. 

  Tracking date reflects there was no signs of visible damage to this package. Your concerns that delivery information was recorded for the shipment at your address, although the picture is not of your address, have been brought to the attention of  management responsible for our FedEx operations in Cocoa.  This will be addressed internally with the drivers serving your area.

  Our contract of carriage is with the shipper and according to our terms and conditions,our liability is to the shipper.  The shippers responsibility is to you.  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx to file a claim.
  
  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.  Thank you for your patience in this matter and for shipping with FedEx.
  

   

  Respectfully,

  FedEx

   

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a trunk-size suitcase from *************** in mid April with a promised delivery one week later. When I contacted FedEx they gave me an 800 number *************) which I am not able to call. I am a citizen of the *** and I am presently in ********. My trunk is being held up by FedEx in *************** and I would greatly appreciate your help to get it delivered to me in ********. Thank you.

  

  Business Response

  Date: 06/04/2025

  Dear Mr. ******************* appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 880632195552.

  Our records indicate the package was awaiting Customs clearance in destination, from April 23, 2025 through May 5, 2025, because of no local number and 

  email address for the consignee to obtain additional delivery information.  The FedEx Trace team attempted to contact you at **************, on April 23 - 25, 2025,

  and left voice messages, however there was no response.  The Customs officials in ******** noted the package as abandoned and discarded on May 5, 2025.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 

   
  Respectfully, 
   
  FedEx