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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,197 total complaints in the last 3 years.
4,748 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The delivery of this package was expected to happen on May 27. The delivery man came and said he was unable to deliver it to the second floor where the delivery address was specified. The whole package weighs 400 pounds, and I am unable to lift it up by myself. I called Fedex to come up with a solution to deliver the package to the second floor and the customer service representative agreed and took notes saying it should be delivered to the second floor in the next day. On May 28, Fedex sent me nortifications that the package would be delivered by end of May 28. No one showed up. On May 29, Fedex sent another nortification saying the package would be delivered. No one showed up again. Since this package requires direct signatures, I have to wait at home for this package to be delivered. Fedex wastes me time to waiting on the delivery at home. I need my package right now.
Customer Answer
Date: 05/30/2025
the tracking number is 881328058790.
Customer Answer
Date: 05/30/2025
thanks. the tracking number is ************
Business Response
Date: 06/02/2025
Dear Peihan,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Tracking data reflects that the shipment was delivered on May 30th, 2025. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.

Respectfully,
FedEx
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently ordered a replacement iPhone as the one I have broke. The shipper went ahead and shipped via FedEx Overnight and over the long weekend, I was not home to accept the package. So FedEx went ahead and left a "we missed you and this package requires a signature on delivery," which is perfectly acceptable. The issue started after the long weekend when normal business hours resumed. I checked the tracking **** for updates and although the **** said it would be delivered at the end of day, my package still did not arrive. I called FedEx and they told me that they don't have any idea where the package is and they are currently trying to locate it. How is this acceptable!? This is supposedly one of the biggest shippers in the country and they managed to lose a package when they were just trying to deliver it a few days back. This is a $1200 phone for which they don't seem to care too much about. I hope this serves as an example for future customers to not use fedex.
Business Response
Date: 06/04/2025
Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 451494597507.
Our records indicate the driver made an attempt of delivery on May 24, 2025, at 9:47 am. and then there is no additional information. A complete search was conducted at Ground
facility and the package was not located. We called you on June 3 and 4, 2025, and provided information. Also, we have requested a Letter of Explanation that will be sent to your
email address. We suggested the shipper is contacted to proceed with claim.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *****

**********, SC 29601
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My pharmacy has shipped my medicine on May 26, a medicine that needs to be kept cold. I was promised by fed ex via several texts that my medicine would arrive ( delivered by ****** nonetheless) on the 28th. At 8pm I still had not gotten it so I called. They promised it today by 12:50. Its 2 pm and still no medicine. Website says its now not coming till tomorrow. My medicine will be spoiled by then. A medicine that costs over *****. Fed ex customer service has been no help, all they do is lie.. one lie after another. Someone should pay for my spoiled medicine!!!
Customer Answer
Date: 05/29/2025
They promised today after phone call and then didnt even attempt to deliver. Im not not going to have my next dose in time and the medicine will be spoiled. They are frauds and send fraudulent communications. I attached the racking and you can see they didnt even put it on the truck today!!!!
Customer Answer
Date: 05/29/2025
They promised today after phone call and then didnt even attempt to deliver. Im not not going to have my next dose in time and the medicine will be spoiled. They are frauds and send fraudulent communications. I attached the racking and you can see they didnt even put it on the truck today!!!!
Customer Answer
Date: 05/30/2025
So my medicine finally arrived ruined by the delay and not being kept cold. The stress and emotional upheaval this has given me cannot be compensated for. Not even sure right now because of a shortage of the medicine that I can even get a replacement. This is inexcusable and the fact fed ex continually lied and misrepresented where my medicine was should be a crime!
Business Response
Date: 06/12/2025
Dear ********* *********,

This is in response to your recent inquiry addressed to the Better Business Bureau.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received when calling our 800 GO FEDEX number. The issue was investigated, and the interactions were escalated to appropriate management. They have been notified of your concerns for an internal review and corrective actions with the responsible parties

Your concerns regarding the delayed delivery of important FedEx shipments have also been escalated. As per our discussion a direct phone number has been provided to best help monitor any additional concerns.

Please accept our sincere regrets for any inconvenience you have encountered. Your business is very important to us,and we will continue in efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

********* *********
*****************
********, MD 21122
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with ***** ******, split into four packages shipped via FedEx to a ******************. All were scheduled for delivery on May 27, 2025.Three out of four were delivered successfully. The fourthTracking #************was also scanned Out for Delivery that morning at 9:07 AM. It never arrived.FedEx has since blamed:The front desk denied it (they didnt3 were accepted)Address was wrong (nopeall 4 had the same address and recipient name: **** ***)You didnt update the address (I didconfirmed with FedEx AND resort staff)Screenshots prove it left the hub on time and was out for delivery. Now, days later, after I escalated to ***** ****** and multiple FedEx ***** theyve suddenly changed the tracking to show a second Out for Delivery scan on May 29conveniently after I raised ****.This reeks of internal cover-up and negligence. Ive wasted hours, been lied to repeatedly, and am now being gaslit by a company that cant track a golf shirt across state lines.I want:1.An apology and explanation from FedEx 2.Overnight delivery or compensation 3.Assurance this case has been escalated internally so this doesnt happen again
Business Response
Date: 05/31/2025
Dear ****** *******:
Your report to the Better Business Bureau regarding was received.
Your concerns regarding this shipment have been brought to the attention of management and will be addressed internally.  On behalf of FedEx, we regret any inconvenience you were caused.
Our records indicate tracking number ************ was delivered at 1:25 p.m. on May 29, 2025.  We will continue in our efforts to ensure future shipments are handled to your satisfaction.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

Respectfully,
FedEx
Customer Answer
Date: 05/31/2025

Complaint: 23393050

I am rejecting this response because: Im rejecting this apology because it doesnt account for the intentional misinformation, repeated deflection, and total lack of accountability shown by FedEx representatives over several days.

This wasnt a simple delayit was a blatant mishandling of a package, followed by a string of inconsistent stories:

First, I was told the address was incorrect (it wasnt).
Then, I was told the package was refused (it wasnt).
Finally, after I escalated the issue, the tracking history was suddenly updated to reflect a new out for delivery scan days laterclearly a CYA move.

At no point did anyone take real responsibility. Instead, I was strung along and made to do the detective work myself.
I also expect financial compensation or a shipping credit for the mishandling, misinformation, and excessive time Ive had to spend chasing down a package that shouldve been delivered correctly in the first place.
This case should be formally escalated to your Quality Control and Logistics team with a record correction on file so that this doesnt happen again to other customers.

An apology without accountability and correction is just PR damage control. Im not interested in apologiesI want action and assurance this is being handled at an executive

Sincerely,

****** *******
Business Response
Date: 06/04/2025
Dear ****** *******:

Your report to the Better Business Bureau regarding was received.
We value this feedback for improvements and thank you for bringing it to our attention.?Your concerns have been brought to the attention of management, and an internal review has been performed.
Please contact the shipper for a reimbursement.

On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx??
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx did not follow their posted policy of holding packages at their location if undeliverable. I now have to reorder my item and deal with the hassle of waiting. Customer service verbally confirmed that they do not follow the policies posted on their website.
Customer Answer
Date: 05/30/2025
Additionally, the package was still in ******* when I called to ask for it to be held in a facility. There was no reason why the package should have been sent back to the shipper, especially since I was not notified of any issues prior to the return label being created. The website states that I was supposed to be contacted and the package could be held for up to 7 days for pickup. None of this occurred. When I called customer service, I asked for it to be held and was told it was on its way back (it was still in ******* at the time) and that they would not honor their policy posted on the website. This is unacceptable.
Business Response
Date: 05/31/2025
Dear ******* *******:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records for tracking number ************ noted on May 28, 2025, that delivery could not be completed because the recipient had moved. The shipment was returned to the shipper and delivered at 10:44a.m. on May 31, 2025.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. Please contact the shipper for reship or reimbursement.

On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,
FedEx
Customer Answer
Date: 05/31/2025

Complaint: 23392696

I am rejecting this response because: there was no acknowledgment that their policies posted on their website were not followed (contacting recipient and offering to hold the package at a FedEx location), nor was there acknowledgment that their customer service was rude and refused to help when the package was still in the state and available to be picked up. This was a generic non-apology with no accountability and no offer to help with the frustration that your lack of service has caused.

Sincerely,

******* *******
Business Response
Date: 06/04/2025
Dear ******* *******:

This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns have been brought to the attention of management, and an internal review has been performed. ?We value this feedback for improvements and thank you for bringing this to our attention.
On behalf of FedEx, we regret any inconvenience this caused you.

Respectfully,

FedEx
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding FedEx Tracking #************, shipped via FedEx Priority Overnight. The shipment failed to meet multiple service expectations.1.Missed Pickup: I scheduled a pickup for April 29, 2025, but FedEx failed to collect the package. I had to personally drop it off at a FedEx OnSite location ********** in ******, **) at 5:28 PM. This was already a service failure.2.Delayed Processing: Despite being dropped off on April 29, FedEx did not begin processing the shipment until April 30 at 6:35 PMcausing an entire days delay right at the origin.3.Late Delivery: The package was supposed to arrive by May 1, 2025, before 1:30 PM per FedEx Priority Overnight terms. Instead, it was delivered more than 24 hours lateon May 2, 2025, at 10:49 AM in *****, ************** Case Mishandled: I filed Customer Exception Request (CER) #****C-189023196, but it was closed without resolution or any communication back to me.5.Customer Service Runaround: I have called FedEx multiple times to resolve this issue. I have been redirected repeatedlypassed from one department to another with no one taking responsibility or offering a clear resolution. I was told contradictory information each time and have essentially been sent in circles.This shipment was time-sensitive, and I paid for premium overnight delivery, which FedEx failed to deliver on all frontspickup, processing, and delivery. Given the multiple service failures and poor handling of my exception request, I am formally requesting a full refund of the shipping cost.I am turning to the Better Business Bureau because direct attempts at resolution with FedEx have gone nowhere. I expect FedEx to honor its service guarantees and resolve this issue promptly.
Business Response
Date: 06/05/2025
Dear Achyut Kc

Your report to the Better Business Bureau regarding tracking number ************ was received.

On behalf of FedEx, we regret an inconvenience. As a gesture of goodwill, a credit for the transportation charges has been processed in the amount of $66.94. The refund will go back to the billed credit card.

We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Property Damage--I am writing to the editor today saddened by an event that took place at my residence. One rainy evening a FedEx driver attempted to deliver a package to our home. The driver came into our property and began to ruin a place that was prepared for our a future garage to be installed in a few days. The ground was leveled and much work and dirt were brought in to prepare the site. The driver drove into the area got stuck and was forced to call for help. Then another vehicle came to pull him out and got stuck as well in the site. It made a huge mess and undid a lot of time and money put into the project. We were given a claim number and were told that someone would be in touch. That was back in November and weeks went by without a word from the company. I called and was put in touch with a "*****" who would not give me a office number to call nor an email. He assured me something would get done and their automative phone system keeps one from getting anywhere with a problem. Weeks more went by and nothing came of it even with numerous calls being placed and being passed around to other offices. Finally, I was forced to go to the local FedEx office with my work order receipt and pictures of the vehicles stuck in our yard. I asked for a manager to please speak with me and I was told by him that he would send it off. No concern or promise of help. Weeks later nothing has come of it and there is no reply to texts and I am not given a name or email to follow up. It has become quite obvious they are avoiding the situation and do not want to claim responsibility. I am hoping that will change with some awareness and pressure being brought to bear. All we are asking for is renumeration for the damage done and the loss we received. It is saddening to see personal responsibility being shirked and people having to take a loss by a major corporation.
Business Response
Date: 06/02/2025
Dear *******,

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you in the near future.

Please accept our sincere regrets for any inconvenience you have encountered.

Respectfully,
FedEx
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received my package after promised dates of delivery. I have received emails, texts saying my package was delivered, with pictures of delivery. The photos of delivery is not my address. I have been trying to talk to someone at FedEx to no avail. I have verified my shipping address with the seller and my address is correct. I'm am fed up with FedEx. Just ship my part to my correct address. My mechanic is frustrated and so am I. Still waiting for my part.
Customer Answer
Date: 05/29/2025
I received a email message on Tuesday May ******* from Car ********* regarding my order #CSC16571489 stating my part had been delivered. Proof of delivery sent me to FedEx tracking site. FedEx Mobile tracking site says delivered Wednesday 5/28/25 at 4:36 pm excluding a photo of someones front door. This is not the front door of my shipping address which is **********************************. The original due date for receiving the car part was before 5/27/25. I was notified of a delay in shipping. I was sent a updated email stating the package was loaded on the truck around 6:00am and in transit and was to be delivered on 5/27/25 between 10:am and 2:00 pm. Waited with my mechanic for the parts to be delivered. Received a updated email with a new delivery date which was 5/28/25. Still have not received my auto part.
Business Response
Date: 06/05/2025
Dear ****** *******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

We are concerned to learn of the issue regarding a shipment being released in an inappropriate manner. Delivery information was recorded for the shipment with tracking number ************, although the package was not received at your location. After further research, your package was located.Per our conversation, the shipment was verified as recovered by you.
This issue has been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the drivers serving your area. We sincerely regret any inconvenience you experienced because of this situation and a onetime token of goodwill will be delivered to your home in the coming days.
Thank you for all your patience during the resolution process.We look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *******
****************
************************
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a FedEx Express package sent in to FedEx on 05/23/2025, and it has been never moved since that day. I have called on the 23rd and they created a ticket to search for it. Despite so many times calling them, they have NOT located the package yet. The package showed never left the original FedEx hub on the tracking. I doubt if they are seriously searching for it.
Business Response
Date: 06/03/2025
Dear Wangqu ***:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 288678674782.

We regret to learn of your reported damage to the content of your shipment. This package scanned at a FedEx facility on May 23, 2025 and a pick up scan on May 29, 2025. Our records show this was delivered on June 2, 2025 at 11:08 a.m. We regret any inconvenience you have encountered. Because your financial arrangements are with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/03/2025

Complaint: 23391644

I am rejecting this response because:
A claim has been filed with Case Number : C-192717935.
Please review and process the claim.

Sincerely,

Wangqu ***
Business Response
Date: 06/04/2025
Claim Letter
Customer Answer
Date: 06/04/2025

Complaint: 23391644

I am rejecting this response because:
The letter from shipper wavering and transferring the claim rights is attached.
Photos of the damaged package and the plants inside (Tracking #************) after the 10-day delay are attached.
The enclosed plants were declared at a value of $500 when the shipping label was purchased. These plants are part of the shipper's personal collection. As proof of value, the receipt for the plants that the receiver provided to the shipper in exchange for the damaged ones is also attached.
I'm claiming the actually value I paid for the plants $400 plus the shipping cost $43.44, total $443.44.
Same materials are submitted through FedEx claim dispute portal.

Sincerely,

Wangqu ***
Customer Answer
Date: 06/05/2025
Complaint: 23391644

I am rejecting this response because:

The letter from shipper wavering and transferring the claim rights is attached.

Photos of the damaged package and the plants inside (Tracking #************) after the 10-day delay are attached.
The enclosed plants were declared at a value of $500 when the shipping label was purchased. These plants are part of the shipper's personal collection. As proof of value, the receipt for the plants that the receiver provided to the shipper in exchange for the damaged ones is also attached.

I'm claiming the actually value I paid for the plants $400 plus the shipping cost $43.44, total $443.44.

Same materials are submitted through FedEx claim dispute portal.

Sincerely,

Wangqu ***
Customer Answer
Date: 06/06/2025
FedEx denied my claim again despite I have submitted all information FedEx requested for the claim, including: 1. authorization from the shipper waiving their right to pursue a claim on this shipment, 2. Proof of loss or damage must be provide, 3. Proof that FedEx is at fault must be provided.

Business Response
Date: 06/06/2025
Dear Wangqu ***:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 288678674782.

While reviewing the photos that you provided of the contents and packaging, we discovered that the item was not adequately prepared or packed for safe transportation. Packaging guidelines are available for your review at ***********************************************************************************;

A value was not declared for this shipment. We regret, we maintain our original decision to decline your request.

According to the FedEx Service Guide under Terms and Conditions:
Declared value and limits of liability
FedEx liability with regard to any package is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide.
The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired. FEDEX DOES NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.
Liabilities not assumed:
FedEx will not be liable for, nor shall any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery,misinformation, or failure to provide information caused by or resulting in whole or in part from:
Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the senders direction,provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 06/06/2025

Complaint: 23391644

I am rejecting this response because:
I strongly disagree with your statement that my package was not adequately prepared and packed for safe transportation. As shown in the photos I previously provided, all plants were properly wrapped and cushioned using honeycomb wrapping paper (visible in the upper right corner in the photo showing damaged plants). I removed the packing materials solely to document the extent of the damage more clearly.

The damage was clearly the result of FedExs prolonged delay. The package was handed over on May 23, 2025, and was not delivered until June 210 days laterdespite being shipped via FedEx Express 2nd ************ No matter how carefully the plants were packed, they could not survive that length of time in transit under such conditions.

The value of the package was declared when I purchased the label. Even if that declaration was not properly transmitted by the third-party platform, FedEx should still be responsible for the standard $100 liability coverage, rather than denying the claim outright.

I urge FedEx to reassess this claim promptly and provide a fair resolution. If not, I will be compelled to continue pursuing this matter through the BBB and other appropriate channels.
Best,

Wangqu ***
Business Response
Date: 06/09/2025
Dear Wangqu ***:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 288678674782.
We are making a one-time exception gesture of goodwill claim payment of $100.00 under our declared value terms and conditions. Please contact the shipper for a reimbursement on your shipping charges.

In the future, please ensure flowers are packed properly. As previously mentioned, additional packing guidelines are available for review at ******************************************************************************
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My packages are continually marked as attempted delivery despite that I have been home for the ENTIRE day waiting on a package I was told I did NOT need to sign more.
Business Response
Date: 06/05/2025
Dear ******** *****:
Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate that your shipment was delayed while being processed at our sorting facility in ***************** ************* reflects that the shipment was delivered at 5:13 p.m. on May 29, 2025.

Your concerns have been brought to the attention of management and will be addressed internally.

On behalf of FedEx, please we regret any inconvenience you were caused. We will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx

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