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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,197 total complaints in the last 3 years.
4,748 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The fedex delivery driver did not deliver a package with $300 in merchandise to my apartment unit and instead left it on the stoop open to public view where it was stolen shortly after delivery.
Business Response
Date: 06/02/2025
Please see attached.
Customer Answer
Date: 06/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ******
8067 Long Branch Ter Apt 31
***********, MD 21061
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************** order ASIC shoes from Amazon...Fed X shipping ********************** ***** the Fed X person delivered the pkg, and I told him I did not want it...He played around on the hand held computer and took the box with him...Kindly update your records to show refused, I want my credit with ASIC/******
Business Response
Date: 06/03/2025
Dear ***,

Your report to the Better Business Bureau regarding tracking number ********************** was received. We regret any inconvenience you experienced as a result of this situation.

Our records indicate your package was undeliverable, and therefore, was returned to the shipper on tracking number **********************.

We appreciate the kind words for the driver and this compliment has been forwarded to local management in your area.

Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill in the mail that isn't mine. I did not ship anything from FedEx recently. I do not know who the recipient is. I tried to resolve it myself however, it's impossible to get through their customer service. So I went directly to my nearest FedEx store and they said they absolutely could not help me. So here we are.
Business Response
Date: 06/10/2025
Dear ***** *******

This is in response to your inquiry addressed to the Better Business Bureau.

Our research indicates that you were billed for this shipment. We apologize for this inconvenience, and the freight charges were credited, which now reflects a zero balance. Please disregard any billing statements received. This will not have any impact on your credit

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx

Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** *******
*************************
***************************
Initial Complaint
Date:05/31/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the recipient of this package that I was supposed to receive on May ***** details are:Name: ***** *** Address: ******************************************************************* number: ************ Email address: ***************** However, the package has been "stuck" in ******* since its arrival on May 15.I was advised to contact the Fedex customer support team in *********, but they have advised that the search is negative and to ask the shipper to file a claim.Please trace my package for me. It is a giant plush toy measuring nearly 1 metres in height that I find it impossible to miss or misplace. I have attached pictures of the plush toy, a photo of the packaging (both with and without the outer box). This plush toy has incredible sentimental value to me and I sincerely hope you can look into this matter.This issue has been causing me sleepless nights for two weeks now.I would deeply appreciate if any constructive help can be extended to me.Regards,Jolin
Business Response
Date: 06/05/2025
Dear *****,

Our records for tracking number ************ show the label was missing. The shipment was sent to our critical package recovery facility where it was located and relabeled. As you are aware arrangements were made to ship the package to you under original tracking number ************ and delivered on June 5th, 2026 at 12:22 p.m..

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,
FedEx
Customer Answer
Date: 06/05/2025

Better Business Bureau:

Hello, FedEx delivered my package today on June 5, 2025. I would like to commend and give my thanks to the Singapore customer representatives (***** ************ and ****** K. *************) for their fantastic service. They have done FedEx proud.

Sincerely,
***** ***
Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this formal complaint regarding FedExs failure to deliver a time-sensitive medication shipment to the correct address, despite having received timely and documented ********** prescription medication was initially addressed incorrectly due to a clerical error by the prescribing provider. Upon realizing this, I immediately contacted FedEx and submitted an official ticket to update the delivery address before the package was out for delivery. FedEx confirmed the update had been recorded; however, the package was still delivered to the incorrect address, causing a significant delay in receiving medically necessary treatment.This is not just a customer service failureits a health and safety concern. The shipment contained a vital prescription that cannot be missed, and the delay created unnecessary risk and hardship. FedExs negligence in honoring the updated address request, despite having it on file in advance, is unacceptable.I am seeking: A formal acknowledgment of this service failure; A review of why the address update was not followed; Steps FedEx will take to prevent this from happening to other patients.Please contact me directly to confirm receipt of this complaint and to resolve this matter.
Business Response
Date: 06/04/2025
Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 289118059030. We regret
that the package was delivered to the original address requested by shipper, and not changed when arriving at FedEx facility, although the Shipper opened a support ticket
while package was in transit. We understand that this was critical medication needed expediently that was delayed further due to address not being corrected. This information
has been addressed with the responsible team members. Also, we emailed a Letter of Explanation to your email address on June 2, 2025.
We called you on June 2 and 3, 2025, and left voice messages.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx delivered packages to my house on May 21, 23, & 30. On May ****************************************** the rain. We have a dog who tore open the package and damaged the product. Instructions on delivery was to leave inside our garage. On May 23 the package was left on the ground outside our garage. I made sure that I instructed them to leave inside the garage in multiple places. Dog again ruined the package and my contents. I have left complaints for both of these situations and have received no resolution. Another package was delivered today outside our garage. My husband was home to save this package from our dog. I have had FedEx app with delivery instructions for all deliveries to our address to leave the package inside. Due to their negligence we have lost valuable merchandise.
Customer Answer
Date: 05/31/2025
288731830018
288865018358
Business Response
Date: 06/04/2025
Dear *****,

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. I look forward to your call at ************************.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:05/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having a real serious issue with Fedex and have been in contact wit h two local lae enforcement agencies and the PA< state troops[DOT division] to pull the DANGEROUS DRIVERS AND TRUCKS off the roads.I ordered a pir of sunglasses from Cabelas which normally arrive in 3 to 4 days this order took 9 days. I called customer service and they did nothing to handle my shipment. They were rude,incompatant and condescending with and refused to provide assistance in any form. They lift my shipment set in a warehouse for at least 4 days with no explanation why. I gave them specific delivery instructions that were ignored. I tried to ***************** and was given no contact info what so ever by costumer service nor would they contact corporate for me. I offered to work out a settlement with them because of the mistakes they made so I have no choice to have them investigated by any and all agencies that will help me with a company that does not care about customers and refuses to make their mistakes right. I am not going to back down from this I am also contacting lawyers to find the right one. Dangerous trucks and drivers must be taken off our roads to make them safe. I beg you to help me with this so this companies learn there ae consequences for illegal or actions that do not serve the customers best interests.
Business Response
Date: 06/02/2025
Dear ******,

This is in response to your inquiry addressed to the Better Business Bureau.

It appears that the shipment traveling on package tracking number ************ was delayed during transit. The delivery was completed at 2:38 p.m. on May 29th, 2025.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My shipment has been delayed over 2 weeks and has been shipped back and forth past my location. Can't get anyone on the phone to figure out whats going on or tell me why my package arrival date keeps getting pushed back another week and another week.
Business Response
Date: 06/04/2025
Dear Mr. ******************* style="font-size: 0.875rem;">This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 61299998825420518524.
Our records indicate the Ground Economy package arrived at the **************************** on June 3, 2025, at 10:25 a.m., and should be delivered within 3 business days by their service.
We called you on June 2 and 3, 2025, to discuss further.
Please accept our sincere regrets for any inconvenience you have encountered.
Respectfully,

FedEx
Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking Number *******************. Was sent around 5/20 from *****. It was in ********** **** on 5/25. Then on 5/27 I got an out for delivery notice immediately followed by a notice saying they tried to deliver to ****** ****. I live in ***********, ****. That is over an hour away from my home. I called the post office in ******. They said they sent it back to FedEx and it went back to the Cincinnati distribution center. I expected now that they apparently corrected the address, which appears right from what I can see on the tracking info, that the item would get to my local post office in ***********, **** and be delivered. Unfortunately, no. Several days later this item is inexplicably in Aurora ********. Further, you can't put in a complaint on the website because it can't do ANYTHING. You can't chat with a person because everything is automated....you can't call because it's like oh your package is here and that's correct and we're hanging up on you. All the automated systems aren't working. I want my item and some ACTUAL PERSON needs to fix it. The address is in ***********, **** NOT ******. Not ********. Please fix this immediately.
Business Response
Date: 06/09/2025
Dear ******** *********,

This is in response to your inquiry addressed to the Better Business Bureau..

Thank you for bringing your concerns to our attention. I just reviewed your FedEx tracking number **********************. Our records indicate the package was last scanned on June 3, 2025. Since there have been no new scans in the past 7 days, we recommend contacting your shipper for assistance for a refund or replacement.

We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.

On behalf of FedEx, we regret any inconvenience and hope to serve you more favorably in the future.

Best Regards,
Customer Answer
Date: 06/09/2025

Complaint: 23396546

I am rejecting this response because:
FedEx has made claims that they never had the package, then that they can't find it in their system based on the tracking number. There is clearly tracking that shows they had the package and made the handoff to **** on 5/27 in ****** **** as a SmartPost Package. It was routed incorrectly to this location and they did not properly forward postage to the ****, which has now led to my package being seized by the **** with no hope of retrieval. They never notified me or the sender to ask for additional postage or anything. And postage was paid in excess of what was required. This package is lost due to the FedEx handling errors from their actions
Sincerely,

******** *********
Business Response
Date: 06/12/2025
Dear ******** *********,

I contacted the shipper Mercari and spoke with an agent by the name of ****. Per **** your order was cancelled and refunded on June 6, 2025 and was advised a notification was sent to you via email regarding the cancellation and refund. **** also advised that he would follow up with you as well. Based on this information you will need to follow up with Mercari for further assistance.

Again, I apologize for any inconvenience this has caused you.

Respectfully,
FedEx
Customer Answer
Date: 06/12/2025

Complaint: 23396546

I am rejecting this response because:
The order was only canceled a few days ago (6/6/25) after all this happened. The seller had to cancel it so that he could personally return my money for the confiscated package, because Mercari said they weren't helping and the refund was on him. Interesting that they didn't confirm the date that the package was taken by the **** for non-payment of postage which was 6/3. Or the fact that FedEx didn't something to change the mailing label on 5/27 after they attempted to deliver it to the wrong post office to complete the smart post shipment. FedEx not only changed a label which must have caused **** to call it fraudulent and caused it to be seized and they also didn't handle any part of the transaction correctly. In addition to not forwarding payment for postage to USPS.
Sincerely,

******** *********
Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had multiple packages that should have been delivered by this FEDEX location stuck here for weeks and up to almost a month at a time.1) During the winter, I've had a package stuck at this location for over a month and they would update the status every day with delivery exception due to weather until I called national Fedex customer support.2) In december, I had an entire box of fragile items stuck at this location for over a week. I had to go in person to try to pick it up and they told me that they had actually been moving it onto and off of a storage trailer for the entire week. It was still on the trailer, but they would deliver in the next couple days. By the time the box arrived, it was completely damaged and full of broken glass.3) Last month, I had a box of liquid items delivered and the box was completely crushed and visibly damaged. The liquid contents inside where everywhere.4) This past week, I've had a package stuck that was due to be delivered 5/25, but now it is 5/29 and still no delivery.I would like my packages delivered on time instead of damaged and late.
Customer Answer
Date: 05/30/2025
Hi,
I have opened two cases with them now and they are re-delivering today again. Hopefully it will finally be resolved. But I want to note this is not the first time this has happened and required me to open two cases with them.
Thanks
Customer Answer
Date: 05/31/2025
They have continued to fail to deliver the package
Business Response
Date: 06/05/2025
Dear **** **

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 11:58 p.m. on June 3, 2025. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** **

, CA 95959

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FedEx Corporation is BBB Accredited.