Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,189 total complaints in the last 3 years.
- 4,744 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking number ************.This item has been not moving for days. It went from cypress to ******* to our for delivery then all of a sudden it needed an address correction (driver likely took it home with them) then it got back to ******* and has been sitting there since: this is a very expensive jersey of 120 bucks
Business Response
Date: 05/31/2025
Dear ******* ******:
This is in response to your inquiry addressed to the Better Business Bureau.
Your shipment was delayed while being processed at our sorting facility. Our records show tracking number 460082719600 delivered at 12:00 p.m. on May 29, 2025.
On behalf of FedEx, we regret the inconvenience you have encountered. Your business is very important to us, and we will continue in the efforts to ensure your shipments are handled to your satisfaction.
Respectfully,FedEx
Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/28/2025. I had $200 medicine coming overnight from a pharmacy. I get a delivery notification at 1:08pm its been delivered. I and my husband are home today bc he is off and I was sick. No one came to the door. Asked for proof of delivery. No signature but says A. ******** received. I went to neighbors, checked mailbox, and garage nothing. The delivery driver stole and forced meds. Open a case on FedEx website and the only thing it said is it was delivered case closed. This is the 2nd time I have had this happen. The medicine is on ice.Business Response
Date: 05/31/2025
Dear ******** *******:
This is in response to your inquiry addressed to the Better Business Bureau.
We confirmed no signature was required for tracking number 773761626414. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. This will be addressed internally with the driver serving your area.
Per our conversation, the package showed up. We will continue in our efforts to ensure future shipments are handled to your satisfaction.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Respectfully,FedEx
Customer Answer
Date: 05/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******** *******, GA 31088Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for next day shipping for a package to get delivered but apparently the apt number wasnt listed on the package that I paid for through *******. Instead of letting me know this fed ex continued to say the package was out for delivery everyday when it was really not. They kept listing it as a delay but never really gave me a reason until called. Then when I did call they made it seem like this is a regular thing that they do to their customers.Business Response
Date: 06/06/2025
Dear ****** ********,
Your report to the Better Business Bureau regarding tracking number ************ was received.?Our records indicate the shipment was tendered to us on Thursday, May 22, 2025. Unfortunately, the apartment number was not listed on the shipping label. The shippers account restrictions limit who can authorize a change to the shipping information. The shipper only authorizes specific individuals at their company to make such changes.
Once the corrected delivery information was received on May 28, 2025. The package was delivered on May 29, 2025 at 8:45 am.
On behalf of FedEx we regret any inconvenience you have encountered due to the delay of your delivery. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. Thank you for your patience in this matter.
Respectfully,
FedExCustomer Answer
Date: 06/06/2025
Complaint: 23388486
I am rejecting this response because:
Sincerely,
****** ********Customer Answer
Date: 06/06/2025
I understand that the shipper has to make the correct address changes to a package but fedex should have notified me the customer letting me know why the package couldnt be delivered instead of claiming it was out for delivery everyday when it wasnt. I would have fix the address issue with ******* had I known the apt number was missing but because fed ex doesnt tell you anything about why it wasnt able to be delivered I had no clue until I somehow said to myself I should check to see if the apt number is listed. So if I hadnt done that then I still wouldnt have my package
Business Response
Date: 06/09/2025
Dear ****** ********,
Your report to the Better Business Bureau regarding tracking number ************ was received.?Our records indicate the shipment was tendered to us on Thursday, May 22, 2025. Unfortunately, the apartment number was not listed on the shipping label. The shippers account restrictions limit who can authorize a change to the shipping information. The shipper only authorizes specific individuals at their company to make such changes.
Once the corrected delivery information was received on May 28, 2025. The package was delivered on May 29, 2025 at 8:45 am.
On behalf of FedEx we regret any inconvenience you have encountered due to the delay of your delivery. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. Thank you for your patience in this matter.
Respectfully,
FedExCustomer Answer
Date: 06/11/2025
Complaint: 23388486
I am rejecting this response because: they did not say anything new just repeated the same message they sent before
Sincerely,
****** ********Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item from DSW on 5/25/25. On 5/26/25, the two items from the order shipped separately. I was provided a FedEx tracking number for the item in question on 5/26/25. The item started in ***********, IN and made its way all the way to ***********, IN, to *********, **, and was then transferred to *******, IN FedEx Ground location. On 5/28/25 at 7:22 am this item's tracking number said "Out for Delivery". Several hours later, I tracked the item to see that a "Delivery Exception Made, Future Delivery Requested". Knowing that I did NOT request a later delivery, I reached out to FedEx Customer Service (incredibly difficult to reach anyone). I was informed by FedEx Customer Service that the sender (DSW) is responsible for this and I needed to have DSW contact FedEx. While on hold with FedEx Customer Service, I checked my Ring Camera footage and WATCHED A FEDEX TRUCK DRIVE UP IN FRONT OF MY HOUSE, sit there for two minutes, and drive off. Once FedEx agent came back onto the line, I told him what I had witnessed and he proceeded to tell me that the sender (DSW) was responsible for my issue. I do not understand how FedEx gets away with this sort of customer service. It seems that FedEx does not want to be transparent about their shortcomings and are placing blame on everyone else. Or, they are illegally holding my package. I cannot figure out which. If someone from FedEx would contact me and explain why one of the drivers pulled in front of my house but failed to make the delivery, I may have more empathy and understanding. That has not happened. FedEx needs to be held accountable for their actions.Business Response
Date: 06/05/2025
Dear ******* *******:
Your report to the Better Business Bureau regarding tracking number ************ was received.
FedEx Economy specializes in the delivery of low-weight,less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service. Tracking data reflects your shipment was delivered at 9:07 a.m. on May 29, 2025.
Your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.
On behalf of FedEx, please we regret any inconvenience you were caused. We will continue in our efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some items from Savage Xfinity they were sent via FedEx, which I had I known, I would have insisted they use *** instead because of all the numerous issuesIve had with FedEx and their delivery service. Now theyre holding my package saying that its damaged the only thing listed in that package is clothingand each clothing. Each piece is packaged and wrapped individually and sealed so if the package is damaged, I as a consumer should be able to get my package and then whatever issue is with the clothing inside work with the company that sent the items and then get my refund. Because FedEx is holding it claiming that its damaged theyre taking my right to receive my item out of my hands and that is not ******* I explained to them on the phone today, I want my clothes to be sent to me no matter what if that policy is to hold clothing or where the outside wrapper that contains all 10 pieces is torn. That makes no sense. Im at a point now where Im ready to start a lawsuit against FedEx. Im sure Im not the only person that is experiencing all these issues which Ive been experiencing issues with them for several years, but I think they now need to be held accountable and it seems like the only way to do that might be a class action lawsuit. Ive given them until tomorrow, May 29 or May 30 at the latest to deliver my damaged package!Customer Answer
Date: 05/29/2025
I received the attached from FedEx today how in the world am I supposed to know what was damaged if they havent sent me a picture of anything that I requested that they send me everything that they have still whatevers in the package whatever is not in the package, I can then go back to the company and request them to replace it. Why wont they give me my package? Clearly something is wrong. If my package is missing items, then I should be allowed to get the rest of the items with FedEx is asking me to do is commit a fraud because I dont know what to request from the company that I bought the items from if I dont know what was missing so I need everything to be sent to meBusiness Response
Date: 06/03/2025
Dear ****** ****:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 444660402896.
We regret your shipment was damaged in transit. In order to facilitate our research efforts, you provided a description of the content. After exhausting all our search options, we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 06/03/2025
Complaint: 23388150
I am rejecting this response because:
Sincerely,
****** ****Business Response
Date: 06/04/2025
Dear ****** ****:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 444660402896.
After exhausting all our search options, we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,
FedEx
Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx sent me a bill and demanding payment for a service I did not request.I had no contract with or any interaction with FedEx for them to send me a bill.I believe FedEx is trying to scam me.Business Response
Date: 05/30/2025
Dear ******,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Respectfully,
FedExCustomer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ****125 ******** crest*********, ON L0L1L0 CANADAInitial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** Products shipped a package on 12-30-2024 to a residential customer in ****** via FedEx on our acct.#***********, tracking ************. Evidently the *** tax was not collecting from the customer as it should have been and now FedEx is billing us for the tax on Inv. *********** dated 5-16-2025. It is unfortunate that they did not collect the funds at the time of delivery but we do not feel it is our place to pay the tax of $93.75. We are getting no resolution from FedEx and need help getting this issue resolved. We have sent several emails but nothing has been resolved.Business Response
Date: 06/04/2025
Dear ***** ********:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 283854629455.
Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the Canadian government.Invoice number 238593957 was generated correctly under these regulations, because the fees were not paid by your customer. According to the FedEx Service Guide under Terms and Conditions: if we're unable to collect duty and tax fees from the recipient, then the shipper is billed to collect those duty and tax fees. However, as a gesture of goodwill, a one-time credit of $93.75 has been applied. Any future shipments will be eligible for the assessment of duty and taxes.
We hope that we will have future opportunities to serve you more favorably.
Respectfully,FedEx
Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** ********6960 ***** Crossing Ln*********, TN 37931Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has been holding four packages and not delivering them. instead they have sending them from ******* to ********** , ********* stating the labels were unreadable and ***lace since May 7th. The service stated that the packages would be delivered to my ** Box no problem but FedEx still has them or so the scan says. Saturday May 24th I got an email that two packages were delivered to the ** box but the post office was closed so did the driver just scan them delivered to keep the packages because why would they deliver to a locked building with all the lights out and leave no delivery confirmation picture. something is not right is someone at FedEx just taking packages or the items from packages and just scan the labels to make it seems like it's still in transit. When I called no help reached out on social media FedEx *** said the packages would be delivered. If the packages couldn't be delivered why not leave door tag stating there is an issue or send it back to the shipper.Business Response
Date: 06/04/2025
Dear ******* *****
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of four shipments traveling to your PO box address, via FedEx Economy service. on package tracking number **********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service.
Because your intended shipments with tracking numbers were addressed to PO BOX 684. they were released to our alliance program with the **** Postal ************* for final delivery.288046207040- reported to shipper undeliverable damaged
288309390543- tendered for delivery by post office see- 9261290381334520205485
288309263960- tendered for delivery by post office see- 9261290381334520203610
288046211031- tendered for delivered by post office see- 9261290381334520172008Regrettably FedEx is not able to track their internal handlings. Because your financial arrangements are with the merchant, please contact them to advise them of your situation if you have not received your delivery by this time.
Please accept our regrets for any inconveniences you experienced in this process. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package set to be delivered on May ******* was sent to a FedEx location 2 and a half hours away from me in **** on 05/22 at 2:52pm. It left the location at 10:11pm same day. At *** on the 23rd (the scheduled delivery day), I noticed it never came. I looked at the tracking number and the delivery date disappeared and said that it would show once the package started moving (makes no sense, it's been moving and clearly was in the same state as me).I called because it showed departed from the location for almost 24 hours, and for a location 2 and a half hours away, it didn't add up. I wanted to make sure the delivery was on track, and nothing else would happen to make sure it got here.The representative I spoke to stated that the tracking on my end was wrong, it never left the location, it's still there, set to be delivered on the 23rd. I didn't believe him, and spoke to a manager. The manager said that he'd open up a case or whatever they do, contact the hub, find out where it is so it can get delivered, and I'd hear back. He asked me my communication preference, I told him email, and I never got 1 email from him.On 05/26 at 8:02pm, 3 days later, my tracking number was updated with an Arrival Scan in ****, across the country. Exactly what I wanted to avoid with my initial call.I called on 05/27 because it's just sitting in **** to figure out what's happening. I was told, "It has to go to **** to go to **** to be delivered". No, it was already in ****. She told me that she doesn't know what happened or what's going on, and she'd contact them.I receive a call then at 10:00pm, while I was sleeping. *****. (people work). No message was left, no *********'s now 05/28 and my package is still across the country for NO reason. I paid for this item. It's mine, not FedEx's to do with as they please. Multiple **** lied about what's going on. No one can tell me what's happening.I want my package immediately.Business Response
Date: 06/05/2025
Dear **** ********,
I am with the FedEx Service Recovery Team located at the Corporate Office in *******.This is in response to your inquiry addressed to the Better Business Bureau. Thank you for bringing your concern to our attention regarding tracking number 880660941635. We are now showing your package was delivered on 6/1/2025 at 3:29 p.m.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding four international FedEx shipments from ***********, ** to *****, *****. The tracking numbers are:880766539896 ************ ************ ************ All four packages were picked up by FedEx on April 25, 2025, and the tracking status has not updated since then. The last recorded status is simply Picked up in ************I am the intended recipient in *****. Despite waiting over a month, I have received no updates, no contact from FedEx, and no resolution. I have reached out but received no clear explanation. The packages seem to be stuck in limbo.This is highly frustrating and unprofessional. I am requesting:A clear and official update on the current location and status of all four packages An explanation of why these shipments have not progressed since April **************************************** delivering the packages I expect accountability and a prompt resolution. Thank you for your help.Business Response
Date: 06/05/2025
Dear ****** ***:
Your report to the Better Business Bureau regarding tracking numbers 880766539896, ************, ************, and ************ was received.
Our records indicate your packages have been delayed in our system. For further assistance, please contact ************** to create a case for research.
On behalf of FedEx, please we regret any inconvenience you were caused.
Respectfully,FedEx
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