Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,188 total complaints in the last 3 years.
- 4,741 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Type: Failure to honor published Money-Back Guarantee for late delivery Business Name: FedEx Corporate Services Inc.Location: *******, ** (Headquarters)Tracking Number: ************ Transaction Date: May 2122, 2025 Service: FedEx Priority OvernightRefund Requested: Yes Full refund of shipping charges I am filing a complaint regarding FedExs refusal to honor its published Money-Back Guarantee for a shipment that was delivered nearly four hours late.On May 21, 2025, I purchased FedEx ************************** for a time-sensitive document shipment from *******, ** to **********, **, which guaranteed delivery by 10:30 AM on May 22, 2025. The package was instead delivered at 2:25 PM, clearly constituting a service failure under FedExs policy, which states that shipments delivered even 60 seconds late are eligible for a full refund.Despite this, FedEx denied my refund request, vaguely citing a local delaya term that is not defined or recognized as a valid exception under FedExs published Service Guide. No severe weather, local holiday, or civil disruption occurred in **********, ** on the delivery date. I have repeatedly contacted FedEx by email and phone, submitted tracking and delivery confirmation, and explained the situation clearly, yet I have received no follow-up or resolution.If I had intended for the shipment to arrive by the end of the day, I would have selected a significantly less expensive service tier (e.g. Standard Overnight or FedEx 2Day). I paid a premium specifically for guaranteed morning delivery and FedEx failed to deliver as promised.I am seeking a full refund of the Priority Overnight shipping charges, in accordance with the FedEx Money-Back Guarantee.Desired Resolution:Full refund of the shipping charges paid for FedEx ************************** for shipment #************, due to non-fulfillment of the guaranteed delivery time.Customer Answer
Date: 05/28/2025
I provided the tracking number 881441074204 multiple times within the complaint....
Business Response
Date: 06/04/2025
Dear ****** *****
This is in response to your inquiry addressed to the Better Business Bureau.
A credit of $113.65 was processed on June 4. 2025 to the billed credit card for FedEx tracking number 881441074204.
For any additional information, please contact your credit card financial institution.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** *****, FL 32804Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday May 18 a package was delivered to the wrong ad**ess. The package was going to ***** Nation 6515 ***** ** and it was delivered to me at ******************** The package weighs 45 pounds so I called FedEx ************ on the 18th and requested they pick it up and deliver to the correct ad**ess. Ive called on May 19, 20, 22, 23 and 26. It is Tuesday May 27 at 7pm and it has not been picked up. I was expecting that FedEx would come and pick it up and correct the problem. I never reached out to person whom I got the package because everyday I expected someone to get it. Its very disturbing no action has been taken, and Ive wasted time making phone calls (one lasted 15 minutes and she wouldnt let me hang up she said I had to stay on while she updated the record) and writing this complaint. FedEx has very serious problems with record keeping and customer service for this to not been corrected, costing consumers money as I am certain they item has been replaced.Business Response
Date: 06/04/2025
Dear ****** ****,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your concerns regarding the delay in retrieval of a large shipment delivered to your location in error. FedEx deeply regret the difficulties you encountered while calling our toll-free number.
The appropriate level of management was contacted to escalate this issue. After further research, this package was recovered and redelivered to appropriate location on May 29 at 5:10 p.m. Thank you for all your patience during the resolution process. You will soon be receiving a goodwill gesture gift to further express our gratitude for your time and concern.
On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.Respectfully,
FedEx
Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased products online from ******** that qualified for Free Shipping. This was a large order so I worked with a ******** employee via phone and email to complete the purchase. I requested (to ********) that FedEx deliver on a small truck due to my site not being able to accommodate a large truck. I was told that FedEx would contact me prior to delivery and this could be discussed at that time.FedEx contacted me saying that they had a wrong phone number for me (unsure where they got the wrong one from) and wanted to set up a date to make sure I could be onsite for the delivery.Weeks later I received a bill from FedEx for $704.35 for this Free Delivery. I contacted ******** about that bill and was assured that this was an error and that they (********) would pay the shipping fee and that I was not responsible for additional payments. This is the third month (March, April, and May) of the same thing and now FedEx is threatening me with their ********************** for non-payment.FedEx gives me a runaround when I try to talk to them and ******** seems confused to why I am receiving these bills in the first place. After speaking with various people with each company over this span, it seems like a shipping bill was paid and FedEx is charging $704.35 for an earlier date that they did not deliver on. When I asked for proof that they actually came on-site, they gave me a runaround of contacting other people. I am uncertain the actual details of the non-delivery, but seems like a good way to double shipping profits. I informed ******** of this (verbally) and they said they would resolve it and not to worry about it.******** and FedEx have a contract for shipping/delivery services, so I would expect those two parties to resolve this and not threaten me with Collections and the other to tell me just ignore those repeated bills. I feel that FedEx is exploiting the customer (me) by charging a shipping fee that the shipper has already paid.Business Response
Date: 06/03/2025
Dear ********,
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $704.35 for a redelivery fee on tracking number ************ have been removed as of May 30th, 2025. You should not receive any invoices after that date.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
Respectfully,
FedexCustomer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. However, I dont feel that this redelivery charge was a mistake and is a common practice to increase profits (per common complaints online). I feel that further investigation is needed by the proper authorities to ensure that this tactic is stopped and doesnt happen/stops happening to others.
Sincerely,
******** ********, VA 22922Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Driver of FedEx ground used vulgar language at me did not deliver my package and now Im having to pay for something I have not receivedBusiness Response
Date: 06/04/2025
Dear Mr. ******************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 881301846416.
Our records indicate an attempt of delivery on May 27, 2025, at 10:27 am, and driver noted package refused. The package was returned to the shipper and delivered
on June 3, 2025, at 12:42 pm. We called you on June 2 and 3, 2025, and left voice messages. Also, the driver's behavior when attempting to deliver is being addressed.
We suggest you contact the shipper for a refund since the package has been returned.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a package online it got shipped to FedEx office with a tracking number it was picked up by FedEx. it was supposed to be delivered on the 15th the driver could not find the package. after a few days I called them they said it would be out that day it did not get delivered. I called again they said the same thing it didn't get delivered again. I called them again they started a a ticket to get it fixed or found. I am still without my package and it's been 12 days since it was supposed to be delivered they gave me the runaround even told me to look around my house for the package. the woman that on this last call asked me to enter my information multiple times and then told me they could do nothing or tell me anymore information without the seller being on the call with me. not only were they not helpful, but also unwilling to try to find a way to take and go forward. I have contacted the seller and I will not be using their service again.Business Response
Date: 06/16/2025
Dear *********** *****,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 288632155737 was delivered May 27, 2025, at 2:59 p.m.We deeply regret any inconvenience you encountered due to the delay of your shipment, and while inquiring about the status of the shipment.
Because your financial arrangements were with your shipper, you will need to contact them for any requests for replacement or reimbursement.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********** *****6410 N 775 E**********, IN 46161Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im having an issue with Fedex where they are trying to collect additional fees for an order I placed with GreenStuffWorld (based in *****). They contacted me to validate the package contained no hazardous materials so it could clear customs, which was done without any indication of additional fees. A few weeks later, an invoice mysteriously appeared for $17 USD. I would have rejected the shipment if I knew a charge was includedthat would have made my shipping + Fedex greater than the balue of the *********** unable to contact Fedex. Phone calls are not allowed without an account number, which I do not have. And their online support is just form letters, avoifing any form of dialog. In addition, they sent it to collections less than 30 days after the initial invoice was received. Now *** is seeking payment at $19 for the invoice.Ideally, this charge disappears because it was never discussed or agreedit is a very deceptive practice. And, I would like to see Fedex provide a more effective means of engaging.Business Response
Date: 06/04/2025
Dear ******* ********,
This is in response to your inquiry addressed to the Better Business Bureau.
Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to US Customs or destination country by FedEx , on behalf of the customer.Payment is due upon receipt. When importers enter a financial arrangement with a foreign merchant it is the expectation that duty and tax payment expectations will be determined between those parties.
We regret for any unexpected duty charges, not pre advised by your shipper. As a one-time goodwill gesture FedEx has credited this invoice for tracking number ************ for the amount of $17.43.
We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.Respectfully,
FedEx
Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* ********41 DEER PATH******, MA 01749Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a large order (~$700) currently being held by FedEx which will not be released to me. I was called by FedEx who told me that they could not deliver my shipment today. I called the FedEx support line and the representative told me I could pick it up from the facility directly. I drove 20 minutes to the facility, spoke with the FedEx employee there, she had my order in her hands right in front of me, and she told me that she could not release the package to me due to a fraud flag. I would like to know what's going to happen to my order? FedEx said it was unlikely that this would be resolved before the updated delivery date on Tuesday, and had no estimated resolution timeframe. The call center told me incorrect information multiple times, and the employee at the location encouraged me to make a negative review because it may get more attention.Business Response
Date: 05/30/2025
Dear *******,
Your report to Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment is with our ***************** ****** in our **************** has been in contact with you in regards to this issue and will continue to keep you updated.We regret any inconvenience you have experienced as a result of this situation.
Respectfully,
FedExCustomer Answer
Date: 05/30/2025
Complaint: 23380111
I am rejecting this response because it doesn't address the fact that 2 different call center employees told me incorrect information about the status of my held order. One told me that the order could be picked up at the location it was being held, so I drove 20 minutes there for nothing. And the other told me it would then be getting delivered on Tuesday, which ended up not true. I do appreciate ****** keeping me updated for this order, but it does nothing to address the unsatisfactory level of training for the call center employees. The FedEx employees at the facility seemed just as frustrated with the call center instructions as I was.
Sincerely,
******* *********Business Response
Date: 06/02/2025
Dear *******,
Our **************** has been in contact with you and advised you to contact the shipper. Because your financial arrangements are with the shipper, you should contact them for further assistance.
Respectfully,
FedexInitial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
how do I get an update on FedEx ************? It still has not been delivered to me--and I went to the ********* store twice where it may have been diverted, but they did not have it. I have opened three missing package cases, but they all seem to close without a single update to me. I also messaged @FedExHelp on *******/X last Wednesday with the tracking number, Case ID, and several screenshots, but no reply. Is it lost? Returned to sender?Please see attachments, if helpful.Can I please be emailed at both ********************* and ***********************************?******* **** *************************************Business Response
Date: 05/28/2025
Dear Mr. ******** clear="none" style="color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium;">
This is in response to your Better Business Bureau inquiry regarding tracking number 881340202830.We received your email regarding your package and advised you on May 27, 2025, that your package is located at Office Depot, at ************************************. Their operating hours are 8:00 am - 9:00 pm, hold at location hours are from 10:30 am - 9:00 pm. We tried to call to confirm if the package was still there, but our number is coming up as a Robocall, so it disconnects the line.
Here is the number for Office Depot that you can call to confirm if they still have your package, **************.Our records indicate that you requested the package be held at that location on May 19, 2025.
Respectfully,
FedEx
Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction/ date of expected express delivery: 5/23/2025 Amount of money/ value of missing asset : Laptop ~ $1,800 What the business committed to provide you: Fed Ex was supposed to deliver a laptop to me (recipient) from my new employer, ******************** - ? **********, ** What the nature of the dispute is : Fed Ex did not attempt to knock, nor ring my doorbell to get the signature required for the express delivery for my work laptop. Now I am trying to reserve delivery to the Fed Ex location near me (***********************************************). However, When I call the 1800 number for Fed Ex customer service, and enter in my tracking number (see below), the automated phone service states my laptop is inelligible for requesting an alternate drop off . So now I'm trying to chase down my laptop from my new company by visiting the ********* location (***********************************). Has the business tried to resolve the problem: No. I tried getting a hold of my company contact. They told me to contact Fed Ex. When I call fed ex, I get an automated line telling me the above. I don't know where my laptop is. Without it , I cannot start my new job, and my salary and earning capability are jeopardized.Business Response
Date: 05/28/2025
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was picked up at 2:04 p.m. on May 27th, 2025. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed 5 orders from **** using FedEx and none of them have arrived IS FEDEX stealing my packages worth around $2000 I need an explanation of what's happening I will escalate this to social media, the state regulator, the **** about this fraud FedEx is doing I need my money full refund back and all of my packages to arrive here are the 5-parcels info from FedEx package 1: ASO2504GB02925147301 (shippers ref 978042256)package 2: ASO2500GB41436731701 (shippers ref 978065551)package 3: ASO2500GB88542797601 (shippers ref 981845224)package 4: ASO2500GB84500778401 (shippers ref 981845373)package 5: ASO2500GB04827193001 (shipper ref 982180958)I want my whole packages now and a full refund and the name of person who stole my packages I want this resolved now!! I want this to be handle by corporate FedEx *** not ****** ** *******Business Response
Date: 05/31/2025
Dear ** *******
This is in response to the BBB request submitted by ** ******* under BBB Case no. 23378137.
The FedEx package tracking numbers provided for shipments are invalid. Unfortunately, we are unable to address the specifics regarding the shipment without the package tracking number. Once the customer is able to provide this information, we will gladly research this further.
Respectfully,
FedExCustomer Answer
Date: 05/31/2025
Complaint: 23378137
I am rejecting this response because:i have provide the tracking numbers
refer to attachments
Here is the infoagain dont pretend tou dont understand it
1) fic tracking number : Aso2500gb84500778401 shippersref 981845373
tracking number: ut879251702nl
2)
fic tracking number: aso2500gb88542797601
shippers ref: 981845224
tracking number: ut 879251755nl
3) fictracking number: aso2504gb02925147301
shippers ref 978042256
tracking: eg028513036nl
and I have 2 more packages
dont steal my packages
illegal deceiving practice
fedex international connect
and fedex cross border is fedexcorporation
assume responsability
and dont act naive and irresponsibly
** *******Business Response
Date: 06/04/2025
Dear *******
This is in response to your inquiry addressed to the Better Business Bureau.
We have reviewed these shipments and can confirm that they have been booked on the FedEx ********************.
The shipments can be fully tracked via: *********************************************** and appear to have been shipped from ** to ********
Ive detailed the current status for each shipment below for ease:
ASO2504GB02925147301
Shipment was handed to Post NL on 7th April and the last scan shows as being in transit with Post NL on 8th April.
Specific tracking link: ***********************************************?MyFICNumber=ASO2504GB02925147301
ASO2500GB41436731701
Shipment has been cleared been cleared in ******* on 28th May and no further tracking is showing. Shipment with Post NL.
Specific tracking link: ***********************************************?MyFICNumber=ASO2500GB41436731701
ASO2500GB04827193001
Shipment has been handed to customs in ******* on 30th May. Theres currently no released status confirmed, and shipment is again last scanned with Post NL.
Specific tracking link: ***********************************************?MyFICNumber=ASO2500GB04827193001
ASO2500GB88542797601
Sender has not shipped this using the trackable option, therefor no tracking information is available.
Specific tracking link to reflect this: ***********************************************?MyFICNumber=ASO2500GB88542797601
Sender has not shipped this using the trackable option, therefor no tracking information is available.
The process for any FedEx ******************** queries is that only the retailer (sender) can contact FedEx.Any other parties involved, such as the receiver, need to be advised that they must liaise with the retailer/sender.
Respectfully,
FedEx
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